This company is dishonest in its entirety! They advertise returns are available but the don’t participate! I received a dress and the zipper did not work and they said to send it back at my expense. I... Toon meer
Bedrijf heeft geantwoord
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The advertised dress was made of chiffon and layered. Dress delivered made of knit. Company won't acknowledge false advertising or wrong item sent. Im expected to pay to return or accept partial ref... Toon meer
Bedrijf heeft geantwoord
BEWARE…delivery times are at least 2 months, products received do not look anything like the advertised products and quality of the fabric us very cheap. Return policy is a joke, if the product doesn’... Toon meer
Bedrijf heeft geantwoord
I ordered my dress and then read some concerning reviews which made me question my decision. I didn’t receive a working tracking number so I emailed customer service. They were very quick to respond... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Contactgegevens
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, China
- support@flycurvy.com
- flycurvy.com
1,9
Slecht
834 reviews
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Resolved my issue
Thank you for responding to my issue and resolving it professionally.
29 november 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Kimberly Taylor,
We are sincerely sorry to hear about the issues you encountered and the dissatisfaction you experienced. We value your feedback and take customer satisfaction seriously, so please allow us the opportunity to make it right.
Firstly, we apologize for any confusion caused regarding the item's appearance. We understand how disappointing it can be when an item does not live up to your expectations. To assist you further, kindly provide us with your order details and specific concerns about the item's fit. This will help us investigate the matter thoroughly and provide you with a suitable resolution.
Regarding the return and refund process, we regret any misunderstanding that may have occurred. Our last-minute purchase item has a mark of “Flash Sale” on the item page. It does present certain limitations, but rest assured, we strive to ensure a fair exchange or refund for our valued customers.
Customer satisfaction is our top priority, and we are committed to resolving this matter to your satisfaction. Thank you for bringing this matter to our attention, Kimberly. We request an opportunity to rectify the situation and regain your trust as a valued customer.
We look forward to your response via email.
Best regards,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Flaycurvy
Ho provato tre capi di abbigliamento del brand e ne sono rimasta molto soddisfatta. I capi che ho scelto sono eleganti, comodi e adatti per un look chic. Buona la vestibilità. Vasta la scelta degli articoli proposti.Soddisfatta. Consiglio
30 november 2023
Review zonder uitnodiging
They were helpful & very polite.
29 november 2023
Review zonder uitnodiging
I loved the material and the designs
I loved the material and the designs. My only problem was the sizing of the built-in bra. The bra was enormous. I have had to remove the bra. However, the tops look great without it.
15 november 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Sandra,
Thank you for your recent review. We appreciate your positive feedback regarding the material and designs of our tops. However, we are sorry to hear about the issue you experienced with the sizing of the built-in bra.
We understand the importance of having a good fit, and we sincerely apologize for any inconvenience caused. We appreciate your feedback as it helps us improve our products and customer experience. We have taken note of your comments and will be sharing them with our design and production teams.
If there is anything specific you would like us to address or if you have any further feedback, please don't hesitate to let us know. We value your opinion and are always looking for ways to enhance our products and meet our customers' needs.
Once again, we apologize for the inconvenience you encountered and appreciate your understanding. We hope to have the opportunity to serve you better in the future.
Kind regards,
Material poor quality
The materal is very thin, no lining. It is poor quality.The item was a Mother of the Bride 3 piece pant suit.The materal looked and felt like lingerie rather a dress up occasion.The picture misrepresents the item.The details regarding item or material are not specific. I ordered one color got another.They wouldn't send color requested, but they were willing to give me a voucher at 1/2 price discount on item purchased originally to apply to another purchase. But the quality was so poor. Get money back or don't buy.
29 november 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable -- you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
I ordered from flycurvy and it came…
I ordered from flycurvy and it came from Temu NOT what I expected and I want to return it no instructions on how then it's been delivered still says waiting on tracking information HELP I don't want these items
20 november 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Casey,
If you insist on return the item, our support team will give you the return instruction and then await your tracking number of the return package as it's necessary info that we need to submit on our system and process the refund. The waiting for the tracking number or the receipt from the PO has been put as a note with the return instruction. Therefore, kindly give us the tracking number, or the receipt you got from the post office, or the delivery document, so that we can process the refund ASAP.
We tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Took my $, have waited 6 weeks for nothing to be sent
I ordered 2 dresses on October 10, it’s now November 25. I still have not received a tracking number, and they deducted from my credit card the day I ordered. It said 7-10 business days for shipping when I ordered. I believe they are a scam site.
10 november 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Stacy,
We apologize for any inconvenience caused by the delay in shipping your order. Please rest assured that Flycurvy is not a scam website.
We understand your frustration and appreciate your patience. We currently are investigating the case and inquire about the shipping time of your order. If you have any queries, please feel free to contact us at the email address below.
Again we wpologize for the inconvenience and hope you can give us a chance to rectify it.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
I really wish I had read these reviews…
I really wish I had read these reviews before I ordered.
Ordered items, two arrived but they were too small. Not at all the indicated sizing. One item was still not shipped by yhe time I was trying to return the first two items so I cancelled that part of the order.
Returning the items is an awful experience. First they want a photo of you wearing the items. No, if i wanted to do your product testing I would sign up for it.
Then they sent a 30% refund offer if I didn't want to send the stuff back. No return instructions despite specifically asking for them.
We are onto the 4th set of emails asking for return instructions.
Dreadful.
Don't waste your time.
25 november 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Anne Orr,
Firstly, we understand how frustrating it must have been for the products to not align with the indicated sizing. Because each of our merchandise has its onn independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly.
Regarding the delayed shipment of one item and the subsequent cancellation, we apologize for any inconvenience caused. We strive to provide efficient and timely service, and we are genuinely disappointed that we fell short in this instance.
We understand your frustration with the return process, particularly regarding the request for a photo of you wearing the items. I apologize for any confusion caused by this requirement. Whether to offer a picture is up to the customer. We value feedback from our customers and understand that it is not ideal to expect product testing from our customers. Rest assured that we have forwarded your concerns to our returns department for immediate review and improvement of our guidelines.
Additionally, the 30% refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences.
Now you have been offered the return instructions. Kindly get back to us with the return tracking number and the receipt from the PO then we can process the refund as soon as it's delivered.
Once again, we apologize for the disappointing experience you have had with our products and services.
Warm regards,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Terrible Customer service
I placed an order for one top on October 30th, 2023. Automatically I got a response that they received the order and it would be shipped ASAP, they also took money out of my PayPal account immediately. Fast forward to November 19th, I sent an email wanting to know why I had not received any information about my order or a tracking number and I received an email back overnight, apologizing and then saying it would take 10 to 20 days to ship, which is normal shipping time. I then proceeded to tell them if 10 to 20 days was the normal shipping time I should have received it by November 20th. It was on November 19th when I got the first tracking number which tells me they were going to take my money and not do anything about shipping my item. I sent them an email back telling them that it is poor customer service and I understand because it's coming from a distance the 10 to 20 days but now I will be lucky if it arrives before Christmas, and it was a Christmas top. They offered to send me a $5 coupon. Seriously, the top was $30. I will never use this company again as I feel like if I would not have emailed them, they would have kept the money and not have shipped the item. They falsely advertise.
30 oktober 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Amy,
We apologize for any inconvenience caused by the delay in shipping your order.
Regarding the shipping time, there are 2 phases in an order - - processing time and shipping time. The processing time is the time for the warehouse to prepare, inspect and pack the order, usually takes 1-12 days for regular orders. But if the order is a pre order, (Usually the full name of the item has the mark pre order), the processing time may take longer. Should you want the item for a specific occasion, please feel free to contact our customer service team with the SKU of the item to inquire about its shipping time. We have a propt customer service team that responds to emails within 24 hrs at the latest.
As for the coupon, please note that it was offered only as a token of apology and compensation for the time waiting. And we would like to clarify that we will ship the item as soon as the items are available no matter whether the customer contact us or not.
Lastly, we kindly request you provide your order details such as the order number and the email address used for the purchase. This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Cheap, nasty & not reflective of the purchase
My items arrived today some 3 months after ordering. They are not what I ordered at all. The actual item is made of cheap material and poor workmanship. But, for the price I wasn’t expecting too much and thought if I got one or two wears it would have been worth the purchase. However, it doesn’t look like the picture, the colours are not consistent and I’m not even bothering to try them on. I will never buy from this company again.
16 november 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Hello there,
We apologize for your dissatisfaction with the quality of the item received. As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable -- you can reach out to us at complaint@flycurvy.com to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Do not shop here ladies
It said velvet but it is really thin micro fiber crap. The jewels were printed on fabric. What a scam!
14 november 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Lori,
We apologize for any inconvenience the discrepancy caused. We take customers feedback seriously and would like to take this opprtunity to review our product and optimize our production.
As we always go through quality inspection on our merchandise before shipment, the blame is on us if you feel dissatisfied in this regard. Please rest assured that orders are returnable and refundable -- you can reach out to us to sort it out.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Absolutely shocking service i had a…
Absolutely shocking service i had a party last week shipping was 10-20 days I received only half the order and now they tell me the other half will be shipped in another months time when the complete party season is finished. Disgraceful service clothes are shocking I want to return the half of the order received. Dont buy from this company they cant deliver in time and customer service is shocking
7 oktober 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Michaela,
We apologize for the delay in shipping your order. We understand the importance of a swift shipment and apologize for any inconvenience the delay may have caused. We will take note of your feedback and forward them to the relevant team to make progress.
Should you want the item for a specific occasion, please feel free to contact our customer service team with the SKU of the item to inquire about its shipping time. If it cannot be delivered before the date expected, you are always allowed to ask for a cancellation of the order before shipment.
Please pay attention to the email complaint@flycurcy.com sent you. We want to deal with the order to your satisfaction. If you have not received the email, kindly direct to us at complaint@flycurcy.com.
Again we apologize for any inconveninece.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Horrible company
Horrible company, a definite rip off! I purchased several things from them and when I returned a couple (because they didn’t fit) they refused to give me a refund! They finally agreed to give me 1/2 of my refund!!! Buyer BEWARE!!!
It took me at least 8 emails to get 1/2 my refund!
5 november 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Teresa,
Thank you for bringing this matter to our attention. We would like to clarify that we do accept giving refund after returns. However, please note that the refund is based on the authorized return as items returned without authorization will not be accepted by our receiving center. And the item on the package is not our return address.
We have no idea if the offer of 50% of the refund id provided before you returned the item or after that. If it is offered before returning, it only serves as a gesture of goodwill to customers who may find the return not practical. If it is offered after that, it may probably be because you already return the items to the wrong address.
We tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
The reply to the updates:
It is verified that the reason for the delay in refunding you the money was that you failed to offer us the return receipt and the tracking number, which we have stated clearly in our return instructions that we sent you originally, "(4)After you send the package, please take a clear photo of the package delivery note and tracking number to us. ".
And we would like to clarify that after you offered us the tracking number, we have fully refunded you the money. We will send you a confirmation for you to verify.
Regards,
If there was a “No star” option I would…
If there was a “No star” option I would take it!! Worst company ever!! Do not order!! Ordered 3 tops that took forever to arrive. All 3 tops were much too large, their sizing is way off and the material was awful, so cheap. I was given the runaround about returning them, they made me send them pictures to prove they were too big. Finally got the return information, spent $28 on shipping. It took several online complaints before they finally returned my money less the original shipping fees. So bottom line, I paid $50 in shipping fees altogether and got nothing but headaches from them. DO NOT ORDER FROM THESE PEOPLE
27 oktober 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Candace Vas,
We sincerely apologize for the negative experience you had with our company. We understand your frustration with the delayed delivery and the sizing issues you encountered with the tops you ordered. Your feedback is extremely valuable to us, and we appreciate you bringing this to our attention.
We deeply regret any inconvenience caused to you during the return process. Your feedback regarding the runaround you experienced and the requirement to send pictures for proof has been duly noted. Our intention is never to give our customers headaches, and we apologize for the inconvenience caused.
Regarding the return shipping fees, we apologize for any confusion or inconvenience caused. We are reviewing our policies to ensure that situations like this are handled more efficiently in the future. Our team will reach out to you reagrding refunding original shipping fees as per your request.
We value your business and want to make sure we can rectify this situation for you. With that in mind, we would like to offer you a special discount on your next purchase and free return shipping for any future orders. We hope this gesture demonstrates our commitment to your satisfaction.
If there is anything else we can do to assist you, please do not hesitate to contact us directly. We are here to address any concerns or questions you may have.
Warm regards,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Buyer beware
I purchased 2 dresses and 1 jumpsuit on 11 Aug 23. Also included were 2 'free' items. The Flycurvy website advises dispatch within 5-7 days. I required the items for a function on 15 Sept. I started contacting Flycurvy support team on 23 Aug asking about my order. Lots of apologies and promises to ship my items. Then I started communicating with the Complaints team and was advised that they would ship my items within 24hrs. Part of the order was dispatched 3 days later, when I queried this I was advised that there was no way that my items would arrive before 15 September and that the dresses would be sent at a later date. On Sept 18 after multiple emails to Flycurvy's support and complaints department the jumpsuit and 2 'free' items turned up. I truly wish I could post photos of the piece of unwearable rubbish I received. The mother of the bride jumpsuit was totally different to the pictures on the website. The material was different, It was supposed to be a jumpsuit with a wrap that went over the suit - there was no wrap as advertised and pictured. The sleeves were vastly different lengths. The material (even taking into consideration that there may be a slightly different colour due to photography) was not slate blue. The sparkling wrap pictured did not exist - it was goldy/yellow spots on the one piece jumpsuit.
As for the 2 dresses that were advertised as being available on the website, eventually the complaints department admitted that the dresses were not in stock and were in the process of being manufactured and it would be months before dispatch. I canceled the order.
Trying to get a refund from Fly Curvy is an ordeal within itself. The products were dispatched to me from a warehouse in Sydney AU. But returns must be sent to an international address in NYC, USA at your cost. I had paid via PayPal for extra protection so I initiated a PayPal dispute over the items. The complaints team will offer you all sorts of incentives to cancel the PayPal dispute. I finally received a full refund on 28 Oct 23.
28 oktober 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Linda Brew,
We sincerely apologize for the issues you encountered with your order and the inconvenience it may have caused you. We appreciate your patience and understanding throughout this process.
After closely reviewing your concerns, we want you to know that we take them very seriously. We will optimize our production and service to ensure that similar incidents do not happen again in the future. Delivering exceptional customer service is of utmost importance to us, and we strive to meet and exceed our customers' expectations.
Regarding the return process, we understand the frustration you experienced in having to send the items back to an international address. We are actively looking into streamlining our return policies to ensure a more convenient process for our valued customers.
We , however, would like to clarify that we kindly requested to cancel the dispute only out of the purpose to issue the refund sooner, as PayPal would freeze the money and we had no authority to process it quickly. Otherwise, both sides have to wait for the finish of the review by PayPal.
Once again, we sincerely apologize for any inconveniences caused. We appreciate your time in sharing your concerns with us, as it helps us grow and provide better service to our customers. If you have any further questions or require additional assistance, please do not hesitate to reach out to us.
Warm regards,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Flaycurvy
Ho conosciuto il Brand Flycurvy navigando sui social. Ho ricevuto la mia spedizione qualche giorno fa, in breve tempo. Gli articoli che ho scelto rispecchiano le foto del sito. Trovo i capi che ho scelto eleganti e comodi da indossare . Mi piacciono molto e non vedo l'ora di indossarli in qualche occasione speciale. Consiglio
23 oktober 2023
Review zonder uitnodiging
Ordered a few tops on Sept
Ordered a few tops on Sept. 5th. Payment went through, but it's now October 14th...and no tops, no tracking number, no acknowledgement of the order at all. I keep checking my credit card statement to make sure this site is not a scam. Where is my order??!!!
5 september 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Hello,
We apologize for any inconvenience caused.
We tried to identify your order ID via your username here to take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at complaint@flycurvy.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Flycurvy Customer Complaint Team
Good love it
11 oktober 2023
Review zonder uitnodiging
Ordered on July 19
Ordered on July 19, it’s now October 14 and still nothing. Was told sorry for delay shipment arriving September. Not happy
14 oktober 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear MARIANNE IVEY,
We apologize for any inconvenience the delay may have casued. We take customer feedback seriously and will forward your fwwdback to the relevant team to initiate the necessary steps to resolve this problem.
Your order has been in transit. Please find the info in the wmail we recently sent you to learn more details. If you have any queries, please feel free to email us.
Best Regards,
Customer Complaint Team
complaint@flycurvy.com
Order is in la-la land.
I ordered one top & two dresses on Sept 30th and have not received any type of notification, or tracking number. I ordered it for a wedding that has come & gone. I would still like the items, They must be in la-la land.
12 oktober 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Hello,
We are sorry for any inconvenience caused by the delay in shipping your order.
Should you want the item for a specific occasion, please feel free to contact our customer service team with the SKU of the item to inquire about its shipping time.
The email address is support@flycurvy.com.
Best Regards,
Customer Complaint Team
complaint@flycurvy.com
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