This company is dishonest in its entirety! They advertise returns are available but the don’t participate! I received a dress and the zipper did not work and they said to send it back at my expense. I... Toon meer
Bedrijf heeft geantwoord
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The advertised dress was made of chiffon and layered. Dress delivered made of knit. Company won't acknowledge false advertising or wrong item sent. Im expected to pay to return or accept partial ref... Toon meer
Bedrijf heeft geantwoord
BEWARE…delivery times are at least 2 months, products received do not look anything like the advertised products and quality of the fabric us very cheap. Return policy is a joke, if the product doesn’... Toon meer
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I ordered my dress and then read some concerning reviews which made me question my decision. I didn’t receive a working tracking number so I emailed customer service. They were very quick to respond... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Contactgegevens
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, China
- support@flycurvy.com
- flycurvy.com
1,9
Slecht
834 reviews
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Do Not Order…They will insult you
The items did resemble the pictures on the website. Poor quality. Pants 3 or 4 sizes larger than the top. Customer service was insulting and indicated that they did not believe i had tried on the clothes and wanted proof of the poor quality in pictures. Then sent a survey that would not process a poor review.
Update: After placing this review, I received an apology for the wording of the prior email and received a 100% refund. The refund was processed quickly and the individual in the complaint department was very nice. I would recommend the company hire a native English speaker to compose emails to US customers. The return process is bit cumbersome but it worked quickly.
21 februari 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Hello Stephanie,
I am sorry for your dissatisfaction with the quality and the fit of the item. Your experience will be documented and shared with our team to improve our services and enhance the overall customer experience.
Regarding the request for picture, I assure you that we never ever meant to make an insult -- it's only a step for our support team to confirm the problem. We apologize if it appear like an insult.
We have used complaint@flycurvy.com to send you a follow-up email regarding the return and refund. Kindly check your inbox.
Customer Complaint Team
complaint@flycurvy.com
This company is why it is so important to read reviews first
I placed an order on 4th February, 2024. I order three dresses, the order is still "awaiting shipment" I emailed them asking about my order, I received a reply on 24th February about five days later apparently they are making the dresses as they quote: "in order to ensure the quality of the product, the factory took some time to make" the website did say ships within 20 business days, I am waiting for this time before I submit a dispute with Paypal for a refund. Never again.
25 februari 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Doris,
There are 2 phases in an order - - processing time and shipping time. The processing time is the time for the warehouse to prepare, inspect and pack the order, usually takes 1-12 days for regular orders. But there is a backlog in our factory, so the shipping time of your order migth have been delayed.
Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about its shipping time. If it cannot be delivered as expected, you are always allowed to ask for a cancellation of the order before shipment.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
I’m hoping my elderly mothers not been scammed
So far I’m hoping my elderly hasn’t been scammed she bought 2 items 10 days ago and I can see on her account it hasn’t been shipped yet, so assuming the delivery isn’t gonna be with the ETA…
23 februari 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Hello,
Kindly tell your mother to contact us at complaint@flycurvy.com so that we can look into the order and offer an estimated ETA.
complaint@flycurvy.com would also do.
Flycurvy Customer Complaint Team
Think twice before ordering
I ordered a dress for my mom on the 2nd of February. When ordering the delivery time (after putting her address) was estimated to 10-14 days and of course the order is still marked as "awaiting for shipment".
The problem is that they have a terrible customer service! My mom emailed them in the beginning of this week and she is still (5 days later) waiting for an answer on the status of the order - when they claim to have a 24hour response rate.
I would advice everyone to think twice before ordering from them!!
2 februari 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Hello,
We tried to identify your order ID via your username here to look into and take care of the issue but no order matched your info.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at the email address below?This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Thanks.
complaint@flycurvy.com would also do.
Flycurvy Customer Complaint Team
Beautiful dress
The dress is nice just need to get it pressed. It fits perfect maybe just a tad big. It arrived in plenty of time I ordered it on February 2nd and I arrived on February 14th! This was a great experience for my first time ordering from them.
15 februari 2024
Review zonder uitnodiging
I ordered a dress for my babyshower
I ordered a dress for my babyshower. I was worried it wasn't going to come in time, but it did, it actually came early! I received it in 3 weeks time 🙂 I got LOTS of compliments on it at my shower, and alot of people asked where I bought it from. I'd definitely buy from them again. The dress was a great material and great quality. I definitely recommend this website 🙂
28 januari 2024
Review zonder uitnodiging
I’m very unhappy with my order
I’m very unhappy with my order. The jacket looked like a cut price version of what is portrayed on line. VERY cheap fabric. The dress while pretty is TINY. Certainly not the size I ordered or expected. I tried to go to the returns page and it gave me a 401 page not found. I definitely would like someone to help me sort out a refund please.
29 januari 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Cath Johnson,
Customers need to contact us to get return authorization. If you want to deal with return & refund, please email our support team at support@flycurvy.com.
complaint@flycurvy.com would also do.
Flycurvy Customer Complaint Team
They addressed my concAwesomeern early
They addressed my concern early
28 januari 2024
Review zonder uitnodiging
The items are not high quality
The items are not high quality. I would say they last a season of occasional wear. They do run on the larger side which is unexpected. But sometimes, that is a risk (too small, too large, etc.). My order from over 30 days ago had not shipped so i emailed to cancel and requested a refund. I got the we have great items, you should wait, here is a discount for future purchase email. Shipping would take 2+plus weeks once done and I prefer the refund over the just ok (maybe) items. They will immediately charge your card for the purchase but it will take 15 business days for them to process a refund........it is a gamble that you receive your items in a timely manner, that they are of any good quality and if there is an issue, beware.
18 december 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Christi,
Thank you for sharing your feedback regarding your recent experience with our products and services.
We understand that the quality of our items did not meet your expectations, and we apologize for any disappointment this may have caused. We strive to provide quality products that meet our customers' expectations, and we will take your feedback into consideration to improve our offerings.
Regarding the sizing issue, because each of our product has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. And some like a loose fit and others like a tight fit. We apologize for any inconvenience this may have caused and will work on providing a more accurate size chart.
As for the shipping time, we understand that waiting for an extended period can be frustrating, and we are constantly working to improve our shipping processes. We appreciate your patience and would like to extend our sincere apologies for any inconveniences caused.
Thank you for bringing these matters to our attention. We genuinely appreciate your business and hope to have the opportunity to serve you again in the future.
Best regards.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Do not Please DO NOT ORDER from them
Do not Please DO NOT ORDER from them. I placed an order with them a month before an event I was going to attend so even when I saw it was gonna get here late I tried canceling my order they refused so then I waited two more months for my order to come in which it never did. So again I ask for a refund well they had me do the investigation with my post office I was told it was sent back and now the company is telling me the return to sender doesn’t go back to there warehouse so it got disposed of and want to only offer me 15 dollars 30% off of another purchase. Instead of refunding me my money because there was an error between them and the post office something completely out of my hands. This company ripsoff so many people
9 januari 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Lyli Gonzalez,
The reason why the order couldn't be canceled was that it had been in transit. Your order was shipped out on the same day when it was placed and delivered less than 2 weeks later. We have the whole
The reason why we need you to contact the USPS was that USPS had delivered the parcel to your locker but you didn't receive it.
The reason for offering partial refun was that we did delivered your package to the locker in your address before but there was no one receivd it. (USPS tracking route reads: "Delivered, Parcel Locker ELSA, TX 78543 November 20, 2023, 10:24 am".) As a result of this, USPS had to "return it to the sender" to dispose of the package. Yet the "sender" was not us but a USPS depot to dispose all the packages in the same condition.
However, since you are our valued customer, we will refund you fully to your form of payment regardless the loss of both package and money on our side. We will use complaint@flycurvy.com to follow up on the case. Please check your inbox.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Save your money - don't buy from here
I placed a large order over two months ago. They shipped the items a couple pieces at a time and I am still waiting for some things.
Sizing is terrible. I ordered according to the size chart and almost nothing fits.
They sent me two totally different dresses than what I ordered.
They send you an email asking you to write a review, but if you try to put a one or two star review then they won't let you post it and it says, "Only customers who have confirmed receipt of this item can make a review." But the way I got to that review was by clicking a link in an email they sent me after the item was confirmed as delivered.
4 november 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Diana,
We deeply apologize for any inconvenience caused. We would like to address each of the issues you mentioned and offer our assistance in resolving them promptly.
Firstly, we sincerely apologize for the delay in shipping your order. We understand the frustration this may have caused you, and we are working diligently to rectify this situation. Please be assured that we are actively monitoring your remaining items and will ensure they are delivered to you as soon as possible.
In terms of sizing, because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondently.
Regarding the review submission process, we apologize if there was any technical error preventing your review from being posted. We have taken note of this issue and will work to rectify it promptly to ensure a seamless review submission process for all customers.
Once again, we sincerely apologize for any inconvenience caused, and we assure you that we are committed to resolving these issues to your satisfaction.
Warm regards,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
I ordered a dress on December 15,2023 I…
I ordered a dress on December 15,2023 I have not had any response about my order. Not even a tracking number but it was immediately taken out of my account.
15 december 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Hello,
We tried to identify your order ID via your username here to take care of the issue but failed.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@flycurvy.com?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Antwoord van Flycurvy
Hello,
We are sorry that the item fell short of your expectations.
We tried to identify your order ID via your username here to take care of the issue but the result was 0. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@flycurvy.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue to your satisfaction.
Looking forward to hearing from you.
Update:
Thank you for giving us your order info on Trustpilot. Your order is in transit. Copy and Paste the following link:
https://www.track718.us/en/?spm=..page_2462079.page_detail_1.1&spm_prev=..index.footer_1.1
and input the tracking number in the confirmation email, then you will have the update of the shipping.
Merry Christmas
Worst company I have ever dealt with
Worst company I have ever dealt with. Multiple times they said something was out of stock - but only after I contacted to ask where my order was. It is more than 2 months now and still don't have my order and am now overseas on the trip I wanted the clothes for - and today I finally get a message saying part of my order has finally been shipped. I have emailed multiple times and I will give them credit for responding but that doesn't fix the issue that they haven't delivered even with plenty of time. Appalling service, I won't be back and will advise everyone I know to stay well away from them!!
22 december 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Karen,
Your package has shipped out and is en route to its destination. We suggest you contact our support team to inquire about the status of your order if you have waited for your order for a while.
Here are more details about the shipping.
Tracking number: YH3122270895SZ
Tracking site: https://t.17track.net/en#nums=YH3122270895SZ
Should you have any follow-up questions, please respond to the email we sent you.
Faithfully,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
No Shape to the garments
Ordered two plus size dresses Nov 29, arrived Dec 16. Quality and fit not as pictured on their website. One dress was extremely small even though I followed their size chart for the specific dress, I could not even put it on.
The second dress did fit, however they do not fit well, especially for a Fuller curvy figure. The armholes were so large it showed half my bra, and the front panel is made flat, no shaping to the garment whatsoever.
Their customer service responded within 2 days, but despite it being a fault with their size chart and their product, they only offered me a 30% refund without having to return the garments which are useless to me. I will never order from them again.
On Dec 22 they responded to this review and contacted me to offer more of a refund to make it 50% of my purchase price or If I pay for return shipping and repackage items in like new, original packaging They would refund the whole purchase price. The response below also explains the size chart and each garment, but I did follow the garments specific size chart and it was at least two sizes too small. And the front panel of the garment is just the flat fabric no shaping or darts to accommodate a fuller figure.
15 december 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Nicole,
We are sorry for how you feel about our products' size. Because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly.
As for the return, we would like to clarify that we offer a partial refund as a gesture of goodwill to customers who may find the return not practical. However, if the customer doesn't accept it, we will also offer return insretuctions and then full refunds after customers return the product.
For your convenience, our team member has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Late to arrive and inconsistent sizing
I ordered several dresses on October 23rd. The last 2 arrived on December 14th!! 5 days after the event I was hoping to wear them at!
One dress was cancelled by them z apparently not enough orders. Another dress was sent incorrectly ie a completely different dress was sent than the one I ordered. They kept offering me a discount on another order for the mistake, but never sent the dress I ordered. Eventually I got a refund on that dress.
All dresses were ordered in the same size, but some are huge whereas some fit well. No consistency.
The photos make them look far better than they are, but I guess you get what you pay for. Just don't be in a hurry....
16 december 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Fiona,
Thank you for taking the time to provide feedback on your recent experience with our dresses. We sincerely apologize for the issues you encountered, and we appreciate your patience throughout this process.
We understand that the delay in receiving your dresses was frustrating, especially when you were hoping to wear them for a specific event. We sincerely apologize for any inconvenience caused by this delay. We strive to ensure timely delivery, and we are working to address any logistical issues that may have contributed to this delay.
Regarding the incorrect dress that was sent to you, we apologize for this mistake. We take full responsibility for the error, and we are taking steps to address this issue with our shipping and fulfillment team. We understand it can be disappointing to receive a different dress than what you ordered, and we have refunded you its amount to your account.
As for the sieze, because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. We appreciate your feedback on this matter, and we will continue to work on improving our size chart and product presentation.
If there is anything else we can do to rectify the situation or if you have any further concerns, please do not hesitate to reach out to us.
Best regards,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
I ordered a dress a while ago and still…
I ordered a dress a while ago and still haven’t received anything yet my order ID is FC00573261
14 december 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear customer,
There are 2 phases in an order - - processing time and shipping time. The processing time is the time for the warehouse to prepare, inspect and pack the order, usually takes 1-12 days for regular orders. But if the order is a pre order, (The full name of the item has the word pre order), the processing time may be longer.
Should you have awaited your order for a while without any update, please feel free to contact our customer service team to inquire about its shipping time. We will be responding within one business day.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
No communication extremely slow shipping
Put in a $450 order and they’re too lousy to provide a proper tracking number. I try to track it and it says incorrect tracking number. It’s been 3 weeks I’ve only received one dress from the order. I’ve emailed their support twice with no response when they claim they’ll answer you within 48 hours any day of the week. In my opinion it is a scam company, purchase from someone that deserves your hard earned money.
23 november 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Hello Susan,
You reached out to us twice and our support team staff responded to your emails twice too. Each response were made within 24 hours. We have no idea why you didn't receive the response but would like to clarify that we have a prompt customer service team.
Rest assured that we are not a scam and your order have been split into 5 packages. If you like, you can track them together here: https://t.17track.net/en#nums=YH3113049755SZ,YH3113049757SZ,YH3113049758SZ,YH3113049760SZ,YH3113049761SZ
All of them are in transit.
If you have any follow-up queries, please feel free to contact us at the email address below.
Flycurvy Customer Complaint Team
complaint@flycurvy.com
Not a proper store, size chart out, clothing not as described.
Not a proper store. By the covered up Chinese labels I'm going to guess it's a drop shipping company or straight from a factory thing. I did get the items but they were all far too large (their size chart is way out.) The shirt had a pretty design, but was a yucky, clingy stretchy material and about 3 sizes too big. The built in bra dress was baggy mess, with two cups tacked to the inside of the chest area (zero support). It's unwearable. The second dress was not bad quality (why they didn't just advertise it properly I'll never know), but not what I expected (much longer skirt (meant to be tea length but touches the floor), thicker, lined material, and with a very low V neck that I couldn't wear in public and be considered decent, and as for all the others too big (~2 sizes out). The jacket it came with was ironically a size too small! (So weird.) It also looked nothing like the picture and doesn't suit the dress at all even if it did fit. Can't recommend. I got my clothes sent out, but the quality and sizing was a lucky dip, and you might not even get what is pictured. Not looking forward to attempting to return them, I suspect it's going to be challenging from other reviews I've seen.
8 december 2023
Review zonder uitnodiging
Antwoord van Flycurvy
Dear JJ,
Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience you have experienced with your recent purchase.
After reviewing your concerns, we would like to reassure you that we are not a drop shipping company or a factory direct supplier. We source our products from various manufacturers to offer a wide selection to our customers. However, we understand your disappointment with the sizing and quality of the items you received.
We sincerely apologize for the inconvenience caused by the inaccurate size chart. We keep collecting data and information to offer a most accurate size chart possible for each product. We are sorry to see that it didn't work well in your purcahse. We will update our size guide to ensure a more accurate representation of our products.
Regarding the materials used for the shirt and dress, we apologize for any discomfort you experienced. We strive to provide accurate product descriptions, and we will investigate why the dress was not advertised correctly. We value your feedback, as it helps us improve our product descriptions to provide a better shopping experience.
In regard to your difficulty in returning the items, we understand your concern. We are committed to providing excellent customer service, and we will do our best to assist you with the return process. Please gice us your ORDER NUMBER & tHE EMAIL ADRESS USED FOR THE PURCHASE so that we can reach out to you shortly to guide you through the return process and address any further concerns.
Once again, we apologize for any dissatisfaction you have experienced, and we look forward to hear from you.
Best regards,
Flycurvy Customer Complaint Team
complaint@flycurvy.com
I had to cancel an order…
I had to cancel an order and the receptionist was polite and helped me go through the process of canceling my order. There were no problems. I will definitely order from this company again!
30 november 2023
Review zonder uitnodiging
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