This company is dishonest in its entirety! They advertise returns are available but the don’t participate! I received a dress and the zipper did not work and they said to send it back at my expense. I... Toon meer
Bedrijf heeft geantwoord
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The advertised dress was made of chiffon and layered. Dress delivered made of knit. Company won't acknowledge false advertising or wrong item sent. Im expected to pay to return or accept partial ref... Toon meer
Bedrijf heeft geantwoord
BEWARE…delivery times are at least 2 months, products received do not look anything like the advertised products and quality of the fabric us very cheap. Return policy is a joke, if the product doesn’... Toon meer
Bedrijf heeft geantwoord
I ordered my dress and then read some concerning reviews which made me question my decision. I didn’t receive a working tracking number so I emailed customer service. They were very quick to respond... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Contactgegevens
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, China
- support@flycurvy.com
- flycurvy.com
1,9
Slecht
834 reviews
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Reageert doorgaans binnen 48 uur
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When I had a problem they dealt with it…
When I had a problem they dealt with it very quickly. Their communication is great. And on top of it all they are very NICE! They kindly gave me an electronic gift card. I’m very impressed with this company. I will definitely buy from them again.
12 oktober 2024
Review zonder uitnodiging
I got the dress!! I got the dress!!
First off I was terrified(!)after reading some of these reviews. I had already purchased the dress and thought this is a scam I will never get it it will be wrong this is terrible etc etc BUT let me tell you how MY experience has been. To be fair, it took a long time to get shipped and get to me. I ordered it September 17 and received it this morning. Relief that I even got it was my first feeling because the tracking on this garment was way off. Hence the 4 star rating.
So I opened the package and there she was! The dress I ordered. Not a mix up with the sku the actual dress I ordered and the correct size. Second wave of relief. Now for the real test! Does not have a strong chemical smell (if you order from Temu or overseas you know what I’m saying) so I shook it out and put her on!
When I got myself situated in this dress and turned to the mirror I could not have been happier you guys! She is beautiful and flows and fits perfectly even without the spanx and bra underneath! I spun and I twirled and I smiled giving blessings to whomever was involved in getting this dress to me. Seriously.
It’s beautiful and it is all I’d hoped it would be. I’m so thankful and grateful for it working out when for so many others it did not, according to the reviews. I know people tend to only put negative reviews so we have to take that in to account. I’m a real person, made a real purchase, and am writing this review for someone who may be on the fence as to whether or not to buy flycurvy. They sent me discount code along with the dress and after I finish this up I’m going right back to that website and putting it to use. There were numerous beautiful dresses I saved in my cart but I wanted to see how the first dress looked before I bought them. If you read this whole thing, wow!
Now get off here and go order that dress!
Wishing you all a garment you feel beautiful and happy in!
11 oktober 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Jennifer,
What an incredible journey your dress has taken you through, from anticipation filled with apprehension to sheer delight and joy! It truly warms our hearts to hear such an enthusiastic review and we're absolutely thrilled that the dress exceeded your expectations despite the initial uncertainty.
We deeply regret the extended wait time and confusion regarding the tracking updates – these are aspects where we strive to improve continuously. Your patience during this period is much appreciated and we want to assure you that providing accurate and prompt updates is one of our highest priorities.
Reading about your excitement upon receiving the dress, its perfect fit, and the lack of unpleasant odors, which indeed can sometimes plague garments sourced internationally, brought smiles to our faces. Knowing that the dress matched your vision and enhanced your confidence makes every effort worth it.
Your positive feedback is incredibly valuable to us, especially since, as you mentioned, online spaces often echo predominantly negative experiences. Your words not only encourage our team but also reassure potential customers who might be hesitant due to mixed reviews.
Best wishes,
Flycurvy Team
support@flycurvy.com & complaint@flycurvy.com
Nothing like the photos !!
Nothing like the photos !!
A long dress with a trail is aty angles very disappointing.
11 oktober 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Valued Customer,
We are genuinely sorry that the long dress you received did not match your expectations based on the photographs provided. Your dissatisfaction is of great concern to us, and we are determined to address this issue effectively.
To properly investigate this discrepancy and work toward a resolution, we kindly request that you furnish us with your order number. Upon receipt of it, we will launch a prompt review and follow up with you to discuss next steps. Your cooperation in providing this detail will significantly aid us in streamlining the process.
Should you require further assistance or have additional comments, please do not hesitate to contact us directly.
Best Regards,
The Flycurvy team
complaint@flycurvy.com
Ordered from Flycurvy almost a month…
Ordered from Flycurvy almost a month ago and still haven’t received the dress. Pretty disappointing.
16 september 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear RA,
We genuinely apologize for the delay in receiving your order and the disappointment this has caused. We'd like to look into this further for you. Could you please either provide us with your order number or confirm if you've already reached out to us via complaint@flycurvy.com? This information will help us track your order status more efficiently.
Looking forward to hearing back from you soon so we can resolve this promptly.
Best regards
The Flycurvy team
support@flycurvy.com or complaint@flycurvy.com
Well
Well, my card has no holds on it, and I had plenty money to buy two dresses. I was about to purchase them when the website must have a bug or something because I have purchased plenty things online in my day. LOL it kept being rejected. I check and checked my own typing etc. nothing was wrong. Called my bank and they said my card was fine. Soooo..... what gives? Their user interface must have bugs in the software. Good thing otherwise I would not have found out that they don't ship out quickly and I would not have the stuff for the event I want at the end of the month. I guess it's a good thing their stuff don't work to order for me. LOL. saved me the hassle of being ticked off later. (Dresses look very nice. I wish more suppliers made patterns like them.) Might try again later and see if the bugs have been worked out for other clothes on a later date but not right now.
1 oktober 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear customer,
We are truly sorry to hear about the frustration you experienced while trying to purchase the dresses on our website. It's certainly not the kind of experience we want our customers to have, and we apologize for the inconvenience caused.
We understand that you've encountered issues with the payment processing and it seems there might have been a temporary glitch with our system. Rest assured, we take such matters seriously and are already investigating the issue to ensure it doesn't happen again. We appreciate you reaching out to your bank, which confirmed there were no issues from their end.
In the meantime, we suggest considering an alternative payment method if you decide to try again. This could be a different card or using PayPal, American Express, or any other payment option we offer. Our goal is to provide a seamless shopping experience, and we're working to improve our system.
Regarding your comment on our shipping times, we assure you that we strive for prompt deliveries, and this feedback will help us in enhancing our logistics. We're glad you found our dresses appealing, and we're continuously looking for ways to improve our offerings and meet diverse customer preferences.
Thank you for your patience and understanding. Please give us another chance in the future. If you have any further concerns or need assistance with your future orders, don't hesitate to contact our customer support team directly.
Best regards,
The Flycurvy team
support@flycurvy.com or complaint@flycurvy.com
I purchased 3 items on sept 9th.
I purchased 3 items on sept 9th.. and I still have yet to received them.. I need them for this Saturday for my birthday party. The dresses are really Beautiful and im hoping they come by then. I've been tracking the orders and the last time they were updated was the 27th saying it was received at the USA port. It's already the 30th and I'm hoping it's in route to my place.
30 september 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Nina Martinez,
We sincerely apologize for the delay in the delivery of your order and understand how unsettling it is, especially with your birthday party just around the corner. We know how important this event is to you, and we're truly sorry that our service hasn't met your expectations in this regard.
We've reviewed your order details and understand that the last update on the tracking information was on 10/7/2024, noting the shipment's arrival at the USA port. Typically, customs clearance and the final leg of domestic delivery can take a bit longer than expected due to various factors. We're working diligently with our logistics partners to expedite the process.
Please know that we're doing everything possible to ensure that your beautiful dresses reach you as soon as possible. We understand the urgency and hope that they will arrive in time for your special day.
We value your patience and understanding during this time and are here to support you in any way we can. If you have any further concerns or require immediate assistance, please contact us directly atthe address below, and we will do our utmost to address your needs.
Best wishes,
The Flycurvy team
support@flycurvy.com or complaint@flycurvy.com
Cheap and cheerful.
I ordered three dresses for a December wedding and received them really quite quickly. The dresses were inexpensive so my expectations were reserved. I think I have reasonable value for the money spent. The dresses are reasonable quality, fit is bigger than the size chart and workmanship is probably average. The dresses all resemble their pictures but probably are not the best fabrics to recreate an exact image. I'm a sewer so will be able to upgrade them all to give me what I had hoped for. All this said I do feel I got what I paid for.
30 september 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Nicola,
Thank you for taking the time to share your thoughts on your recent purchase with us. We're delighted that the delivery of your three dresses for the December wedding was prompt, despite your initial reservations given the price.
It's heartening to know that you found the dresses to be of reasonable quality and value for the money spent. We understand that the fit and fabric might not have perfectly matched your expectations, but we're glad to hear that your sewing skills will allow you to make adjustments to achieve the desired look.
Your feedback is incredibly valuable to us as we strive to improve our offerings and customer satisfaction. We aim to provide quality products that meet our customers' expectations, and your comments on the sizing and fabrics will be taken into consideration as we work with our suppliers to enhance our product range.
We hope that after your enhancements, the dresses will be everything you hoped for and that you have a wonderful time at the wedding. If there's anything else we can assist you with, please don't hesitate to reach out.
Best wishes,
The Flycurvy team
support@flycurvy.com or complaint@flycurvy.com
My review is based on timeliness
My review is based on timeliness. I have still not received my order from Sept 4th which is expected as the site states it can take 10-20 BUSINESS days to receive AFTER shipping NOT after purchase. Weekends don’t count. It’s now Sept 26th. I didn’t receive an official shipping confirmation until Sept 17th. This dress didn’t even leave the warehouse until Sept 14th-10 days after I placed the order. With how long it takes to even leave the warehouse itself it’ll take well over a month to receive. Let this review be a warning to whomever needs a dress for an event. Plan for an order from Flycurvy to take FOREVER to get to you. Order at the very least 2 months in advance. From now on I’ll order off Amazon. This dress won’t be here in time for family pictures.
26 september 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Brittaney Cooper,
We sincerely appreciate you taking the time to share your concerns with us and regret that the timing of your order has not met your expectations. We understand the importance of receiving your items in a timely manner, particularly for special events such as family pictures.
Please be assured that your order is now en route and we're here to help and would like the opportunity to make this right. If you have any questions about your order, do not hesitate to get in touch with us.
Your feedback is invaluable to us, and we will take it as a guide to improve our service. We hope you might consider giving us another chance in the future.
Wishing you the best,
The Flycurvy customer complaint team
complaint@flycurvy.com
Not the best quality, won't buy again
I've ordered twice from this company now and honestly the dresses were not the best quality. They were cheaply made and didn't look quite like the pictures on the website. Considering they took so long to 'make' the dresses I had hoped for a little better. Won't be using them again.
7 juni 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Amanda,
Thank you for sharing your thoughts with us. We are truly sorry to hear that your recent purchases didn't meet your expectations. Your feedback is valuable and we assure you it will be taken into consideration as we strive to improve our product quality and service.
We understand how important it is for our products to match the high standards we set and that you expect. We're disappointed that we fell short in your case. You are always allowed to direct to us at the email address provided to sort it out.
Thank you again for your feedback. We appreciate your time and hope that we can serve you better in the future. If you have any further questions or concerns, please don't hesitate to reach out to us.
Best regards,
The Flycurvy customer complaint team
complaint@flycurvy.com
Unos vestidos de ensueño
Unos vestidos que enamoran por la calidad de sus tejidos por lo bonito de sus estampados y por sus diseños que sientan de impresion
9 september 2024
Review zonder uitnodiging
Fast reply to inquiries
Fast reply to inquiries, excellent customer service, friendly conversations, great products
14 september 2024
Review zonder uitnodiging
Frauds
Frauds. Said it was 100% refund if canceled in 24 hrs. I cancelled in minutes they said it had already been sent even thought their website said "awaiting shipping" I reached out again they said refund is only 50% of what I paid and I have to pay to ship it back to them that is ridiculous!!!....Haha and today 9/17 just got an email that it was shipped when they told me 4 days ago it was already shipped. Just lies and false advertisement promising easy refunds and cancelation!
13 september 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Hello,
We apologize for the inconvenience caused! It is verified that your order had been shipped when you got in touch with our customer support. The partial refund was offered to accommodate to your need of a refund. After you receive the item and insist on returning it, you can contact us again then to deal with the return.
Again we apologize for the frustration and dissapointment caused. We would like the opportunity to make this right. Please reply to our email via complaint@flycurvy.comshould you receive the package. And we will expedite the process to ensure you are treated fairly and in accordance with our policies.
Your satisfaction is our top priority, and we hope to have the chance to serve you better in the future.
Best regards,
The Flycurvy customer complaint team
complaint@flycurvy.com
I would not buy from this company…
I would not buy from this company again. Says they’re located in NY but merchandise comes from China and is not delivered on time. They give you a tranumber but you have to pay for the app to track. Poor customer service.
7 september 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Janet,
We are aorry to hear that your tracking experience wasn't a smooth one. We would like to clarify that the tracking sites we have been using are free of charge. We have been using the following 2 sites to track orders and there have never been charge to track. For the safety of your property, we suggest you we weary of the site that asked you to pay for tracking. The sites we use are:
https://www.17track.net/en#nums
https://www.track718.us/en
More importantly, upon inspection, we found that the package of your order had arrived in America and had been delivered on 9/6/2024. We have used complaint@flycurvy.com to send you more delivery details. Please check your inbox.
If you have any follow-up questions, please feel free to contact us at the address below.
Best regards,
The Flycurvy customer complaint team
complaint@flycurvy.com
DO NOT PURCHASE FROM THIS COMPANY…
DO NOT PURCHASE FROM THIS COMPANY UNLESS YOU INTEND ON KEEPING WHAT YOU ORDERED.
I purchased 3 dresses for my sisters wedding because I wasn’t sure which one I was going to like best after I tried them on.
I went to return the two dresses I did not want… first of all, returns aren’t easy like they’re advertised. You have to email the support team to request a return, and then they offered for me to keep the dresses and get a 40% refund of total in store credit… in order to get a “full refund” you have to PAY to send the items back… it cost me $53 to ship back 2 dresses to company!!!!! That’s about how much I paid for the dress in the first place!!
In my opinion, It’s not worth it. Look elsewhere!
7 september 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Carrie,
We apologize for any inconvenience caused. Upon inspection, we found that before sending you the return instrcutions, the CSR in the support team had stated the return policy and shipping in a reply.
Regarding the return shipping, we understand that this may have been an additional inconvenience to you. However, as per our policy, we require all customers to cover the return shipping cost. We understand that this may not be ideal but it is a necessary policy to ensure that we can continue offering affordable prices.
Besides, we require returns for a full refund to be shipped back to us at the customer's expense. However, we do offer a partial refund for certain situations where returning the product may not be possible or practical.
We apologize if this is not satisfactory to you. We have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best regards,
The Flycurvy customer complaint team
complaint@flycurvy.com
I purchased a curve mother of the bride.
I purchased a curve mother of the bride chiffon and lace dress. I was apprehensive the cut would be a little tight but I’m pleased to say the dress fits perfectly with a little room to spare. The service was great and the quality is lovely. I’m very pleased indeed and would not hesitate to buy again. Items take a couple of weeks to arrive so I suggest ordering in plenty of time. Thanks Flycurvy 😄.
28 augustus 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Valued Customer,
We are absolutely delighted to hear that your Flycurvy curve mother of the bride chiffon and lace dress not only met but exceeded your expectations! It's incredibly rewarding for us to know that the dress fit you perfectly and that you found both our service and the quality of the garment to be top-notch.
Your satisfaction is our ultimate goal, and your kind words about the experience are truly appreciated. We're thrilled that you would consider shopping with us again, and we look forward to the opportunity to serve you in the future.
If you have any queries, please feel free to contact us. 💗
Kind regards
Worth the wait
Although shipping took awhile, Flycurvy responded promptly when I inquired.
I’m happy with my dress and glad I took a chance!
23 augustus 2024
Review zonder uitnodiging
I have purchased twice now from…
I have purchased twice now from FlyCurvy. Each dress arrived quickly, exactly as described, and fit perfectly. I am very happy with my purchases and will shop here again!
26 augustus 2024
Review zonder uitnodiging
Horrible Company! AVOID!
Horrible! Please do yourself a favor and save your money and avoid at all costs! Horrible fabric. Never like it’s pictured. No defined waist. None of the garments are completed or even hemmed. Worst ever! Order FC00631825
22 augustus 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Hello Tiffany,
We are truly sorry to hear that your experience with our company and products has been less than satisfactory. It's never our intention to disappoint our customers, and we apologize for any inconvenience and frustration you've encountered.
We understand that your concerns are significant, and it's important for us to address them directly. To better assist you, could you please provide us with your order number? This will allow us to investigate the specific issues you've mentioned, such as the fabric quality, the discrepancy between the product images and the actual items, and the unfinished seams.
We want to make it right and ensure that you receive the quality and service you deserve. Your feedback is valuable as it helps us improve our offerings and customer service. We assure you that we will be in touch with you shortly to work towards a solution after receiving your order info.
The Flycurvy customer complaint team
complaint@flycurvy.com
I ordered two outfits for a formal…
I ordered two outfits for a formal function. They never arrived so I reordered them as this was an extremely important date. They never came so I ordered from a different company. Now I am being charged $207.94 for items I never received. This is fraud I would never order from this company again their resolution is to keep billing me for things I did not receive. No phone number to call and speak to someone. Horrible customer service I am going to file with the Better Buisness Bureau and the Attorney General as this is Fraud! I have contacted them to get this refunded and they are not helping me in any way! I did not receive anything I should not be charged.
21 maart 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Wanda,
We are sicerely sorry to hear that you didn't receive the parcel. However, both of your orders had been delivered in April: one on 4/17 and ther other 4/15. Because both orders have been delivered months ago, it has already passed our dealing time. This was why the support team couldn't issue a refund.
However, understanding your frstration, we have used complaint@flycurvycom to send you an email to work out a mutually-agreed solution. Kindly chck your imnbox.
Best regards,
The Flycurvy customer complaint team
complaint@flycurvy.com
WHAT WENT WRONG??
WHAT WENT WRONG??? I will tell you.. For my son's wedding, I ordered a lovely gold colored knee length dress with a beautiful soft transparent gold and beige outer covering accompanied with a gold belt. What I received?? I got a COMPLETELY different tacky design dress with pink flowers all over it and a short badly made gold outer jacket! The only thing they got right was my ADDRESS and the TIMING and receiving my MONEY! I threw the dress in a thrift store drop off sack that I keep in the back of my closet! NEVER AGAIN! Thank Goodness i was smart enough to get proper dresses for a "Just in case" situation!
22 augustus 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Reese,
We are genuinely sorry for the frustration and disappointment you've experienced. It's clear the dress you received was nowhere near what you ordered for your son's wedding, and that's completely unacceptable.
To help rectify this situation, could you please provide your order number or any additional information related to your purchase? This will assist in guiding you through the process of addressing this issue. Your satisfaction is paramount, and we're here to support you in resolving this matter.
The Flycurvy customer complaint team
complaint@flycurvy.com
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