This company is dishonest in its entirety! They advertise returns are available but the don’t participate! I received a dress and the zipper did not work and they said to send it back at my expense. I... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The advertised dress was made of chiffon and layered. Dress delivered made of knit. Company won't acknowledge false advertising or wrong item sent. Im expected to pay to return or accept partial ref... Toon meer
Bedrijf heeft geantwoord
BEWARE…delivery times are at least 2 months, products received do not look anything like the advertised products and quality of the fabric us very cheap. Return policy is a joke, if the product doesn’... Toon meer
Bedrijf heeft geantwoord
I ordered my dress and then read some concerning reviews which made me question my decision. I didn’t receive a working tracking number so I emailed customer service. They were very quick to respond... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Flycurvy is a curvaceous global online destination that provides today's comfortable and avant-garde fashion plus size women's clothing. If you are tired of going out looking for other people wearing exactly the same clothes, or if you are looking for a brand new look that no one else has, you have come to the right place. We provide the latest (almost daily) female plus-size fashions on the street at prices you can afford. We always put the needs of consumers first, hoping that curvaceous women can gain more confidence through Flycurvy products. This is a large-size women's clothing brand that aims to show the curvaceous beauty of women.
Contactgegevens
Huangcun North Rd#26, Tianhe district, 510000, Guangzhou, China
- support@flycurvy.com
- flycurvy.com
1,9
Slecht
834 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have had many follow ups from…
I have had many follow ups from flycurvy regarding my order . They have assured me I will receive my order before my function .
Thank you flycurvy support team for addressing my situation in a timely manner .
Looking forward to receiving my order very soon
22 augustus 2024
Review zonder uitnodiging
Worth to buy
Worth to buy. Even for a plus size, it fits perfectly, and it's truly comfortable to wear. Overall, it's an exceptional piece of clothing.
20 augustus 2024
Excellent quality products
Excellent quality products, fast shipping
21 augustus 2024
Review zonder uitnodiging
My beautiful dress
I order my dress and it was so light and flowing not tight at all every thing about the dress the color flowers it all went together got lots of compliments on it thank you for a beautiful dress.
9 augustus 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Customer,
We assure you that we are not a scam and are here to help with any issues you might be experiencing. Since there is no order under the name of "Sara Bonete", to assist you better, please provide us with your order ID and the email address associated with your order. This information will enable us to locate and rectify the problem swiftly.
You may also email us directly at complaint@flycurvy.com for a quicker response.
We look forward to your reply and are committed to resolving any concerns you may have.
Best regards,
The Flycurvy Team
disappointed
I ordered two dresses - Mother of the Groom. Picture is nothing like the dresses received. Very disappointed and certainly price doesn't match result received. don't buy from this organisation.
29 juli 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will forward your review to the corresponding team to verify and make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out. If you are not satisfied with their solution, you can escalate the matter to our customer complaint team.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
www.flycurvy.com
complaint@flycurvy.com
Dresses looked NOTHING like photos
Dresses looked NOTHING like photos. Bizarre demands and requirements for returns. Do not ever order from this company!!
30 juli 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Laura Meyers,
Thank you for bringing your concerns to our attention. We sincerely apologize for the discrepancy between the product photos and the dresses you received, and for any inconvenience caused by our return process.
Our return policy can be checked at the bottom of the site. Our support team deal with the returning as per the policy only. We apologize if it makes you feel satisfied. We are committed to customer satisfaction and want to make this right for you.
Our team will promptly review the situation and ensure that your return is handled efficiently. For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
We value your feedback and are taking steps to improve both our product representation and return policies. Your experience is important to us, and we hope to restore your confidence in our brand.
Best regards,
www.flycurvy.com
complaint@flycurvy.com
I’m waiting patiently for my dress
I’m waiting patiently for my dress. I’m not sure why it takes such a long time to receive , and the tracking can no longer be updated . Crossing my fingers it comes at all!
26 juli 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Hello,
Your order has been shipped and it will be delivered on July 29th. Tracking number 9405511206210242482046 (USPS) can be tracked by copying and pasting the following link.
https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=9405511206210242482046%2C&tABt=false#
We suggest you contact our customer service team first before writing a review. We can be contacted at support@flycurvy.com and complaint@flycurvy.com.
Regards,
Be careful ordering off this company
Be careful ordering off this company. I ordered a dress off here a while ago and they didn’t dispatch until I emailed 3 weeks after not receiving it. I eventually got the dress and it was a different material. Still nice but not as advertised. I ordered something else as I liked another dress. Now two weeks have passed. No confirmation of order and I look on the website to see my dress has not been dispatched. I email them to get an email back saying….. get this “oh when do you want it for?”…… Are you kidding me???! Just send the order already…. Do I have to send an email with each order asking where it is to justify when I want the item before it is shipped out????!!! Avoid this company if I were you!!! Pound to a penny the dress won’t be as advertised and I’ve got buckleys chance of getting a refund!!!!
15 juli 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Hello,
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the description, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding as soon as we can. If it cannot be delivered on the date you expected, you are always allowed to ask for a cancellation of the order before shipment.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at complaint@flycurvy.com?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
WARNING DO NOT BUY FROM THEM
Gaxe them a 1 because 0 wasn't an option. Ordered the dress in February received it in may after the event . Didn't matter because I couldn't have v worn it anyway. It wasn't the color zip ordered and nothing at all like it was described or pictured tried to get return information and never once received the information! Tried reaching out to PayPal and the were no help what so ever. Don't buy from them
15 mei 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Hello,
Firstly we apologzie for any frustration you might experience with your order.
Upon locating your order ID we found that your order was placed in March and delivered in April. You can verify the infomation by logging into your account on the web.
Regarding the response, we would like to clarify that the support team did reply to your emails on May 15 but never herad back from you.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards
The dress I ordered didn’t fit …
The dress I ordered came after 3 weeks which was ok. However when I opened the bag the odor was horrible and the dress was very wrinkled. I tried it on and didn’t like how it looked at all. I have contacted customer service via email and the want to refund me 30 % of the cost. I will never order from this company again. I am still working with them to get refunded the whole amount.
12 juli 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Hello,
We sincerely apologize for any inconvenience caused. We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@flycurvy.com? This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks in advance.
Do not buy!
Sizing is off, material is cheap, no contact info for returns!
20 juni 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Hello,
We sincerely apologize for any inconvenience caused.
We tried to identify your order ID via your username here to look into and take care of the issue but failed.
Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase?
Or may we request you to email us at complaint@flycurvy.com?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
I placed an order in early April and…
I placed an order in early April and still have not received this order nor any email updates regarding this order. Think twice before ordering here!
5 april 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Rita,
We are deeply sorry for any inconvenience caused by the delay in shipping.
Should you have awaited your order for a while without any update, please check if your order is a pre-order via the item title first, then contact our customer service team at the address provided below to inquire about its shipping time. We will be responding within 24 hours.
Upon inspection, I noticed that the parcel had arrived in America and its tracking number had been changed to a USPS tracking # to proceed with the transportation. You can verify its status by hitting the link below.
Tracking link: https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=420955369300129080210810363507%2C&tABt=true#
Tracking #: 420955369300129080210810363507
Phone number of USPS: 1-800-275-8777
According to our experience, it will be delivered within a week as it is on the way to your city.
If you have any follow-up questions, please feel free to contact us at the address below.
Regards,
Cannot seem to get a hold of anyone
Cannot seem to get a hold of anyone. Need to return a dress Way too big!!! Do you have a phone number? I tried to follow the directions on return but No response!
16 juni 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Victoria Dumond,
We apologoize for the delay in responding! Due to a backlog we are experiencing, our response timeframe has been extended. We are working on addressing this issue. In such a case, you can forward your emails to the customer complaint team to sort it out.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards
Customer Satisfaction - RETURN
I have been trying to reach ANYONE at Flycurvy to make a return. IT'S IMPOSSIBLE!! I paid for 2 dresses and neither one fit. When I chatted on-line with someone, they asked me to pay $5 to continue to a support technician to assist me. NO!! DO NOT ORDER FROM THIS SHADY COMPANY!!
1 juni 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Dear Suzanne Colonna,
We are sorry for how you feel about our products' size. Because each of our product has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly. You are always allowed to email us at support@flycurvy.com to deal with it. Sometimes the support team might respond to you later than expected due to a backlog. Then you can escalate the matter to complaint@flycurvy.com. We will take care of it.
Regarding the $5, we would like to claim that Flycurvy never ask customers for extra fee to communicate with our customer service team. Every channel to reach out to Flycurvy, such as emails and Facebook live chat, is free of charge. We condemn such behavior and suggest you keep vigilant to protect your property.
For your convenience, we have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Regards,
DO NOT BUY FROM THEM
Flycurvy is the worst when it comes to returns! I emailed them for a return label and of course you have to answer questions. I did and I have no resolution. I informed them that I didn't purchase for myself that I purchased for someone else as a birthday gift. The dresses did not fit in width or length. Way too long. I had to contact my banking institution to let them know what happened so I can have them reverse the charges! These companies are getting ridiculous with their returns.
4 juni 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Hello,
We sincerely apologize for any inconvenience caused.
We tried to identify your order ID via your username here to look into and take care of the issue but failed. Therefore could you please provide us with your order details, such as the order number and the email address used for the purchase? Or may we request you to email us at complaint@flycurvy.com?
This will assist us in locating your specific order and initiating the necessary steps to resolve this issue.
Thanks.
AWFUL!!! AVOID AT ALL COSTS!!!
AWFUL!!!! Ordered a dress for a wedding, when it arrived it was really, really poor quality! Nothing like the website portrayed. E-mailed them several times, they eventually replied asking for photos. I sent several photos, they eventually offered me a percentage of the price! I gave up in the end! AVOID!! AVOID!! AVOID!!!
1 juni 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out.
Additionally, the partial refund offer presented to you as an alternative to returning the items was not meant to cause any confusion or frustration. It was simply an option we provided to accommodate different customer preferences, such as customers who may find the return not practical.
If you don't like the solution, you can escalate the order to customer complaint team at complaint@flycurvy.com to address it.
Regards,
Communications with this company is…
Communications with this company is excellent. Shipping was a bit longer than expected but Flycurvy was helpful to let me know as to where it was. Thank you.
4 juni 2024
Review zonder uitnodiging
Scam Artists?
I ordered a dress in 5xl to fit a US size 16. Could barely get it on. Sleeves were cap sleeves with elastic which left marks. The material is similar to that of 1970’s children’s Halloween costumes. I’m STILL trying to return it. Four times they have sent same email asking if I will instead, accept a 50% refund or $20 towards something else. If their largest size has issues, why try again?
Flycurvy has since provided the information requested to make a return. It took 6 emails, but I finally got the information I needed. It’s just a shame I had to resort to a poor review before receiving the information needed.
Yes, indeed, I ordered from Flycurvy and since you have blocked me from your site, I know that you are quite aware. I responded with my issue to the only email provided on the Flycurvy website. My issue was that I kept receiving repeated identical emails from Flycurvy asking me to take a discount instead of giving me the information to return for refund. It wasn’t until the 6th reply that I finally received the necessary information. And, apparently, I’m not the only one who has had issues with returns. Had the return gone smoothly, I would have tried again with a different style dress.
2 juni 2024
Review zonder uitnodiging
Antwoord van Flycurvy
A reply to the added review:
Firstly we are glad to see that you received the return instrcutions.
Secondly we would like to clarify that the support team and the customer complaint team are independent from each other. The CSR who offer the return address didn't know what was going on here.
Thirdly, it was not until this moment that I saw your email in the background, which, after searching on our system, has no email chain connected. Since there is no order ID you can offer, I have to assume that your order was not placed on Flycurvy.
Lastly, Customers don't need a poor review to sort ot out -- you are always allowed to email us at complaint@flycurvy.com to address the issues.
Hello,
I sincerely apologize that the clothing you purchased in our store did not meet your expectations. We value every customer's feedback and are committed to providing the best shopping experience possible.
Upon inspection, I found that on our website, most of the 5XL items are US size 22 or 24. And most of the 2XL items are US size 16. I didn't find any item in 5XL that fit US size 16. Therefore could you provide a SKU of the item and other details such as order ID and email address so that we can look into the problem and initiate the necessary steps to resolve it?
We also note that the partial refund or coupon did not solve your problem, and we apologize again for this. We are committed to reviewing our product lines and sizing standards to avoid similar issues in the future.
Thank you again for your feedback and we look forward to your order info. We can be contacted at complaint@flycurvy.com.
With best wishes,
Poor quality, nothing like the website image
The dress I received was cheaply made and looked nothing like the photo. Website said easy returns but when I asked for a refund they offered me $16.50 on a $59 dress. Or I could get a 30% discount on my next order. Then I found these reviews. I fear I am in for quite a ride in the return process. Shipment came from US but they will probably ask me to mail to China based on these reviews. Unless you are in the UK and then they want you to mail to the US. Weird. When I looked further at the website, I was hard pressed to find anything but 5 star reviews, so they are probably blocking any negative reviews. Based on their trust pilot reviews, there is no way all website reviews are positive. I fear I am about to lose my money due to misrepresentation
29 mei 2024
Review zonder uitnodiging
Antwoord van Flycurvy
Hello,
We apologize that the item fell short of your expectations. We take customer feedback seriously and will take note of your review to the relevant team to make progress. Please rest assured that orders are returnable and refundable -- you can reach out to us at support@flycurvy.com to sort it out.
And we would like to clarify that we offer a partial refund as a gesture of goodwill to customers who may find the return not practical. However, we do also offer full refunds after customers return the product. Our return hub remains in New York. We have used complaint@flycurvy.com to send you an email to follow up on this matter. Please check your inbox.
We hope to hear from you and that this issue is resolved ASAP.
Best wishes,
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.