fromrachel.com Reviews 8

I ordered something in February 2026 and never received it. After a month, I wrote them an email to find out what was happening. I didn’t receive any answer—it took them a week and a half to reply, and they told me they were having problems with their shipping service. They said it should be resolved within two weeks and that my order would be shipped.

Two months later, I still haven’t received anything—no email, no package. I also tried to contact them again to request a refund, but I still haven’t received any response.

I’ve never seen such bad customer service.

The saga continues... tights that were meant to be a replacement for a defective pair where shipped December 4, I had to return a call to FedEx on December 12 to explain what was in the package because FromRachel did not fill out the international shipping information properly. Despite me waiting on hold with FedEx for an hour before speaking to someone and then giving them the required information, the tights made no movement. FromRachel eventually refunded my money after some very whiny and butthurt emails about how I shouldn't even be annoyed. All that just to get an invoice from FedEx for taxes/duties owed on a package I never even received. My 01/16 email requesting their cooperation as I dispute the FedEx charge has gone unanswered, probably because I didn't have anything nice to say about their inability to complete shipping paperwork appropriately which resulted in a mountain of extra tasks for me, and ultimately no good tights anyway.

Beau collant mais très peu durable pour le prix .je ne les ai pas lavé et seulement pour une soirée et après je me suis apperçue qu’il y avait un trou au bout du pied .pour des collants qui ont couté avec les taxes et le shipping plus de 40$ je trouve que c’est trop cher
.le look est magnifique mais à ce prix je vais continuer à acheter mes collants à la pharmacie

This company is a Chinese company. It says the inventor is American which is a lie

Bought 2 pairs of tights and had to return one. Took well over a month....then I was told it's not returnable......what a waste of time. Spent well over $100 .....
Will never order again.
And they kept my tights that I paid for....no return nothing.
Customer service was very rude and belittling.
Denise

Très déçue de la qualité des collants. Très fragiles et filent au bout de quelques heures seulement.

I've ordered from this shop two or three times. I've gotten two wrap skirts, a maxi skirt, underwear, and soft, microfiber undershorts. All of the items have come quickly, packaged really nicely, and look exactly as they do online. The fabric is really high quality, the stitching and construction is great, and everything has gone through the wash beautifully. Their site is great and gives gorgeous and helpful pictures and information! I'm really pleased and I'll continue to shop there!