G. Network Reviews 

We now have super-fast WiFi that costs less than we were paying our regular provider for old fashioned copper-fed WiFi.
G.network were easy to contact and once it was agreed their service was available at our address, the engineers were on it.
No other company in London could confirm availability.
Great people to work with. I’m very pleased we made the move.

Customer switching has been a great experience thank you Michelle, and installing engineer friendly, expert and considerate. Thank you Tej.

Hassan spectralight great installer. Quick and easy. Even vacuumed after.

David at customer service and Kenyon on the install gave fantastic customer service much appreciated

I am moving into a new property on 13th October. The current occupants use G so I thought it would be straightforward for me to begin my contract on the 13th. I filled in G's online form on 30th September and followed up with a phone call to make sure there was no confusion: I was looking to begin using G's services from 13th October. The customer service person I spoke to said this would be fine. Later that day, I got an email from G to say I was already "up and running". Since then I have been trying to speak to someone who can help, but all I get is G's "answering service" and a promise of a call back within two working days (which sounds like a joke but isn't). I still have not had a call back in spite of multiple attempts to reach G by phone and email. All I have had is a bill emailed to me even though I am not even occupying the property yet. If anyone at G reads Trustpilot reviews, please can someone call me back?

Very polite and helpful installer. Asked what I wanted and explained what he was doing. Very pleased.

Broadband stopped working in the afternoon. Shane at G-Network was really helpful and booked Luis the engineer for the next morning. Worth mentioning also that it didn’t take an age to get through, unlike other providers. Luis was brilliant - not only fixed the issue but took the time to really tidy up the cabling on the outside of the house. Can’t praise highly enough. Other service providers could really learn a lesson from G-Network about customer service and efficiency.

I was very impressed with the professionalism of German Schmidt, Mohamed Tali and Lisa Brooks in installing new broadband installed a timely, efficient and helpful manner. Jack A.

Mo and Kam did our install and were amazing

Luis was a great help!! Thank you

It’s three days my internet is off. I call
Them several times and nobody responds. They told me it’s weekend and Monday morning office will be open to consider your problem.
I sent them email that my neighbour and I both don’t have internet and they said we will send engineer to check your router. It’s ridiculous service.

Installed by Herman and Jamie with minimum disruption . The wires and modem are barely visible.

Andrew came to my place and sorted out the new router, amazing service and communication about timing was on-point, great experience all around

Spectralight we're amazing, very quick, noise was bare minimum.
Lovely guys.
Thank you.

We had a connection issue following work in our building, which meant all the internet cabling needed to be redone.

Despite the lack of support from our building management, G Network were extremely quick, professional, and helpful throughout the whole process.

Our engineer, Fazle, was absolutely amazing. Communication throughout the two days of work was exceptional. He was incredibly efficient and professional, did a fantastic job, and even took the time to organise our cables neatly.

The level of technical support and customer service Fazle provided is exactly what you wish you could receive from other companies. He went above and beyond, and we couldn’t be happier with the service.
Thank you once again.

G Network has now sold me a broadband service it couldn't provide, twice.

In 2025 I signed up by phone and was assured installation at my flat. Two days later they called to say they couldn't install. Fine, mistakes happen.

Then on Monday 28 September 2026 a G Network flyer arrived, addressed to my flat, telling me the service was now available. I signed the contract, set up a direct debit and completed every step they asked for. The very next day I got an email saying, once again, they couldn't deliver to my address.

I complained and was promised a call back. It never came. I had to chase them myself, and the representative just apologised and repeated that they couldn't provide the service.

So G Network is actively marketing to addresses it can't serve, taking signups and bank details, and only then checking whether it can deliver. That isn't a one-off error. It's a broken sales process, and it's happened to me twice.

If you get a G Network flyer, don't believe it until an engineer is physically connecting your flat. Until then, don't hand over your bank details.

Leon arrived on time, very professional and friendly. Work was completed in a timely manner. Cleaned up after. Everything was thoroughly explained. Fuss free set up

Karl was the best efficient and reliable!!

Jermaine and Octavian were amazing. Explaining what would happen, estimating how long it would take. Talking politely to worried neighbours, reassuring them and then cleaning up and showing me how everything was going to work. Def recommended to anyone.

Luis from is a very nice guy very experienced. His work is clean, rapid and professional. He will do his best to satisfy you. I highly recommend him. Thanks