Prompt replies and support to the return of our faulty deep fat fryer The company was let down by Evri when we tried to arrange a collection as recommended however we returned the item via royal ma... Toon meer
Bedrijf heeft geantwoord
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Recently contacted Geepas Customer Support who were very helpful and ended up replacing the item in question without quibble, all the while keeping us updated. Just what customer support is meant to d... Toon meer
Bedrijf heeft geantwoord
I order Portable Bluetooth Speaker With Wireless Microphone Karaoke Machine On 30th Aug and received on 3rd September almost after 2 days, website says next day delivery I do understand bank holida... Toon meer
Bedrijf heeft geantwoord
Brought a kettle and it stopped working after only two months of use. Contacted the company. Who replaced it with a new kettle. Could not fault this company. Kept me informed about delivery. Highly re... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Huishoudapparatuur winkel
- Aanrechtwinkel
- Elektrische apparatuur groothandel
- Elektronicabedrijf
- Kookwinkel
- Stofzuigerwinkel
Geschreven door het bedrijf
With over 30 years experience and available 85 countries, GEEPAS has become a household name in the field of Electronics.
Contactgegevens
Verenigd Koninkrijk
- geepas.co.uk
3,9
Goed
4K reviews
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Antwoord van Geepas UK
Hi James ,
Thank you for your fantastic feedback.
We're delighted to hear that you were pleased with our service and fast delivery. Your kind words and continued support mean a great deal to us, and we truly appreciate you choosing Geepas.
Kind regards,
Geepas Customer Support
Antwoord van Geepas UK
Hi Riz,
Thank you for your positive feedback.
We're delighted to hear that you're happy with the product and found it to be good value for money. We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
I decided to clean my 20-bar stainless…
I decided to clean my 20-bar stainless steel barista coffee espresso machine and made a mistake when reassembling the unit. The result was a poor taste coffee with no froth. A morning coffee is important to me! I sent an email to Geepas and had a reply within an hour asking to send a video of the problem. The Geepas team resolved the problem and I am most impressed with the support service. Well done and thank you. Stuart North Wales.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Hi Stuart,
Thank you for your wonderful feedback.
We're delighted to hear that our team was able to quickly identify and resolve the issue with your coffee machine. We're especially pleased that we could help get your morning coffee back to normal!
Your kind words about our support service mean a great deal to us. We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
You took my order and payment then…
You took my order and payment then cancelled saying you could no longer deliver. Very disappointing experience as I would have expected you to have a live dynamic stock system that would only take orders if items were available.
Appreciate the money has now been refunded, but as an experience raising expectation, then letting me down it can only rate as a one.
For those looking at this comment, it is obviously not a reflection on the product quality as I’ve been unable to assess this
10 augustus 2026
Antwoord van Geepas UK
Hi Stephen ,
Thank you for sharing your feedback.
We sincerely apologise for the disappointment and inconvenience caused by the cancellation of your order. We understand how frustrating it can be when an order cannot be fulfilled as expected.
We appreciate your understanding regarding the refund and will continue working to improve our stock availability and ordering processes.
Kind regards,
Geepas Customer Support
I purchased a Rotating steam cleaner…
I purchased a Rotating steam cleaner earlier this year and fortunately registered the 2 yr guarantee
The until failed and needed to be replaced and the agent I dealt with was very helpful and laid out the process for returning and replacing the cleaner.
Both the return and replacement went smoothly, and I am hopeful that the new machine will last longer than the last one.
29 juli 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Hi Paul ,
Thank you for your wonderful feedback.
We're pleased to hear that our team was able to assist you with the return and replacement process smoothly and efficiently. We're glad your registered warranty helped make the process easier, and we hope your replacement provides you with long-lasting performance.
We truly appreciate your patience, support, and choosing Geepas.
Kind regards,
Geepas Customer Support
Excellent service,great products
Excellent service,great products, fast efficient delivery.
9 augustus 2026
Antwoord van Geepas UK
Hi Lindy,
Thank you for your fantastic feedback.
We're delighted to hear that you're happy with our products, service, and fast delivery. Your kind words and support mean a great deal to us.
Thank you for choosing Geepas, and we look forward to serving you again.
Kind regards,
Geepas Customer Support
If you dont value your money, then buy their product.
If you dont value your money, then buy all their products. No post purchase assistance. They were unable to provide ide a replacement part and denied replacing the product to. All they have is apologises. If you are alright with accepting apologises than getting product support then this is the right company for you. One of the most irresponsible company i have ever dealt with. Kept me waiting for more than 3months and failed to provide replacement parts.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Hi JA,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Antwoord van Geepas UK
Hi Aigars,
Thank you for your wonderful feedback.
We're delighted to hear that you're happy with your purchase and that the product is performing as expected. Your satisfaction means a great deal to us, and we truly appreciate your support.
Kind regards,
Geepas Customer Support
Customer service is good and…
Customer service is good and understandable. Assure me if they have stock available, they will send me a replacement.
12 augustus 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Hi louie ,
Thank you for your positive feedback.
We're pleased to hear that you found our customer service helpful and understanding. We truly appreciate your patience and support, and we're glad we could provide a suitable solution.
Kind regards,
Geepas Customer Support
I brought mixer in 2025 .its working…
I brought mixer in 2025 .its working very well .very good choice Asian food preparations.
I got. Problem with small jar but I got immediate response from feels and replaced jar with new one ,thank you.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Geepas UK
Hi Keerthi ,
Thank you for your wonderful feedback.
We're delighted to hear that you're enjoying your mixer and that it has been a great choice for your cooking needs. We're also pleased that our team was able to assist you promptly with the jar replacement.
We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
Antwoord van Geepas UK
Hi Dasharatham ,
We're sorry to hear that your experience did not meet expectations. We aim to dispatch eligible orders as quickly as possible, with many orders placed before our daily cut-off arriving the next working day. However, delivery timeframes remain subject to courier operations and can occasionally be affected by factors outside of our control.
We would be happy to review your order and investigate any concerns regarding tracking or delivery. Please contact our customer service team with your order details. You can reach us via our email support@geepas.co.uk.
Kind regards,
Geepas Customer Support
Now a happy customer......
I wrote a review in July as my experience with Geepas hadn't been a great experience. Since writing the review they have made contact and have dealt with my complaint. I have now received my items, which are brilliant. Thank you to Sreya for picking up the complaint and dealing with it. Now a happy customer :-)
6 augustus 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Hi Di,
Thank you for updating your review and for giving us the opportunity to resolve the issue.
We're delighted to hear that you have now received your items and are happy with your purchase. Your kind words and support mean a great deal to us, and we truly appreciate your patience and understanding.
Kind regards,
Geepas Customer Support
Antwoord van Geepas UK
Hi William,
Thank you for your feedback.
We're sorry to hear that the product did not meet your expectations. We appreciate you sharing your experience, as your feedback helps us improve our products and services.
Kind regards,
Geepas Customer Support
Good service
My rice cooker broke not even six months after purchase but the team did supply me with a replacement very swiftly. The customer service was kind and responsive. Especially Sreya MS.
4 augustus 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Hi Celeste ,
Thank you for your wonderful feedback.
We're pleased to hear that our team was able to assist you promptly and provide a suitable resolution. Your kind words about our customer service mean a great deal to us.
We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
Antwoord van Geepas UK
Hi Pamela ,
We sincerely apologise for the delay and inconvenience caused.
One of our customer service agents is actively working on your case and is doing their best to find a suitable solution as quickly as possible.
We truly appreciate your patience and understanding.
Kind regards,
Geepas Customer Support
Hi I wrote to GEEPAS to order a spare…
Hi I wrote to GEEPAS to order a spare part ( grater ) that had been lost for my food processor . They sent me the part which worked exactly as it should . They have a very helpful customer service team . I’m very pleased with the performance of my GEEPAS food processor so was very glad to get the spare part . Thank you
5 augustus 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Hi Morag ,
Thank you for your wonderful feedback.
We're delighted to hear that our team was able to help with the replacement grater and that you're pleased with your food processor. It's great to know that everything is working well again.
We truly appreciate your kind words and continued support.
Kind regards,
Geepas Customer Support
look great I like it
5 augustus 2026
Antwoord van Geepas UK
Hi JG Diara,
Thank you for your positive feedback.
We're delighted to hear that you're happy with your purchase. We truly appreciate your support and choosing Geepas.
Kind regards,
Geepas Customer Support
Antwoord van Geepas UK
Hi Shah,
Thank you for taking the time to share your feedback. We're sorry to hear your experience did not meet expectations. We'd like the opportunity to investigate this further and help resolve the issue. Please contact our customer service team (support@geepas.co.uk.) with your order details.
Kind regards,
Geepas Customer Support
Great value
Great value. The the grey microwave kettle and toaster which is now in my new fitted kitchen. Highly recommend.
30 juli 2026
Antwoord van Geepas UK
Hi Jan Isbell,
Thank you for your wonderful feedback!
We're delighted to hear that you're happy with your purchase and found our products to be great value for money. Your recommendation means a lot to us, and we truly appreciate your support.
Kind regards,
Geepas Customer Support
Best ever experience n best ever…
Best ever experience n best ever customer care
20 juli 2026
Review zonder uitnodiging
Antwoord van Geepas UK
Hi Fahad,
Thank you for your fantastic feedback!
We're delighted to hear that you had such a positive experience with our customer service team. Your kind words mean a lot to us and motivate us to continue providing the best possible support.
We truly appreciate your support and look forward to serving you again.
Kind regards,
Geepas Customer Support
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