Genius Parts Reviews 75

Every order I’ve placed with you has been handled with care, speed, and genuine attention.
Thank you for being one of the few trusted stores I can truly rely on!

I purchased a palm assembly/ base from this company on 7th May and despite giving full correct part details , they sent the wrong part several days later. This cost £98 and I sent email to say this was incorrect part they then apologised for this stating a full refund would be given. I have sent a reminder as I returned this and still chasing a refund over 2weeks later. This has caused major inconvenience and I'm still waiting for a refund . Stay away from this company.

found a fairly rare part on there for a comparably low price, was genuinely surprised by the quality, also packaged well. delivery was timely and as expected considering the distance. will order again!

Great experience! Fast response and helpful staff!

This was the great experience ever, by any company: I have had a technical question handled and a spare part located and proposed and bought on the same day. Followed by a despatch of the spare part the following morning. Absolutely superb service!

Excellent service! I found what I needed. Everything went smoothly! I highly appreciate the help and support that I got from Jamie Applegate! The shipping was a bit longer, but it was worth it. Thanks a lot!

Team disponibile e celere per qualsiasi domanda.
Peccato TUTTO il resto
Pacco ordinato il 23 febbraio.
Dal 12 marzo fermo con nessun aggiornamento.
Ad oggi 23 marzo, 30 GIORNI dopo, ancora nulla. Conviene appoggiarsi a società serie per le spedizioni.
Dalla Cina in 2-3 settimana arriva sempre tutto.

Se avete urgenza non ordinate. 1 mese e più per una spedizione.. sempre se arriverà

I was having trouble getting an HP graphics adapter and luckily I saw one at Genius Parts. I hadn't used this company before but I had a great experience. The item was delivered quickly and I'll definitely use them again when I'm looking for hard to find parts.

This was one of the only companies able to help and I received personal attention, very good

Ordered a Lenovo 5M11M02573 display assembly from Genius Parts to upgrade my T14 Gen 4 (AMD). Great price from Genius Parts, fast delivery, excellent upgrade for my laptop. Very happy!

I was having massive problems sourcing a touchpad module from every other retailer until I contacted GeniusParts. Within a day from emailing them, they had sourced the part and began the shipping process.

I had tried to find the part I ordered all over the Internet, and even when the company had no stock they back ordered the part from HP and kept me well informed about the part shipment and availability. This is the second time I have used Genius Parts for difficult to find HP parts and both times I have been able to purchase what I required. I would certainly recommend them as an excellent supplier.

I was looking for a card reader for an HP desktop. HP's own site was useless - couldn't even tell me the part number, let alone provide it. I eventually found the part number, but it turned out to be rarer than hens' teeth. Finally I found it at Genius Parts, who supplied it promptly, at a fair price and well packed. Highly recommended - I shall no doubt be using them again.

dispatched promptly, packaged very well and the part I ordered was perfect. would use this company again.

I orderd from Germany. The part came, it was new and it worked perfectly. It was a spare touchpad wich was very rare to find - and so I was happy to get it in this shop! I took a while to get hands on it, but it was trackable and so i'm satisfied with the delivery, too! Thanks and greetings from Germany!

Great job Genius Parts! I get my part nice and safe! Regards from Costa Rica! Excellent service.

I had an awful experience with this company in every way possible.

I needed a new battery for my Acer laptop, so a store that was partnered with Acer and apparently sells brand new, OEM parts seemed like the best place to go. Oh boy was I ever wrong. The first battery they sent me already had 88 charge cycles and only about 75% of the capacity of a brand new battery so I requested a replacement. The replacement battery came in and managed to be even worse, it had fewer charge cycles (still too many for a new battery) but the capacity was only about 65% of what it should have been, so this time around I asked for my money back.

I sent the battery back and then the hassle of getting my refund started. First I had to remind them that my return had arrived a few days ago so they could process my refund, then they only refunded me £4 for shipping instead of the full cost of the order. Had to email them again to finally get my money back.

All in all, I spent over a month dealing with this and all I got was my time wasted. I highly recommend you don’t order from this company, especially if you need a battery. Or if you do, run a battery health check immediately after installing to make sure they sent you a good one.

Quick response, good prices!

Staff member was able to give correct product and delivery time.
It arrived as advertised.

Hello . I want to say THANK YOU to Genius parts company. I ordered (Lenovo IdeaPad 3-15ARH05 Palmrest Cover Touchpad Keyboard) and i got it realy fast. Work so good and it was on very good price <3 Thank you guys <3