Most of it went well. The item was correct and even the shipping time was fine (given that the part wasn't in stock at the time). The only remark I have is the packaging; they could have added a littl... Toon meer
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Lees wat reviewers zeggen
⭐️⭐️⭐️⭐️⭐️ – Excellent Service & Genuine Part Ordered a Genuine HP Spectre 14-EA Thermal Heat Sink Fan from Genius Parts and couldn’t be more impressed. The entire order process was handled quick... Toon meer
found a fairly rare part on there for a comparably low price, was genuinely surprised by the quality, also packaged well. delivery was timely and as expected considering the distance. will order again... Toon meer
I had tried to find the part I ordered all over the Internet, and even when the company had no stock they back ordered the part from HP and kept me well informed about the part shipment and availabili... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
With a passion for innovation and a commitment to quality, we set out to provide customers with genuine Lenovo, HP, Asus, Samsung, Dell, and Acer products and parts.
Contactgegevens
Verenigd Koninkrijk
- sales@geniusparts.co.uk
- geniusparts.co.uk
4,5
Uitstekend
80 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very fast handling of parts and sending…
Very fast handling of parts and sending arrived very quickly 100% original and fits the equipment.
I RECOMMEND
7 februari 2025
Good to deal with.
An imediate response to my request and arrived in good time. Well packaged so very happy. Would use again.
31 januari 2025
Parts are ok but no Status Updates at…
Parts are ok but no Status Updates at the Homepage and Long delivery time.
9 januari 2025
Antwoord van Genius Parts
Thank you for sharing your feedback, Andreas! We’re glad to hear the parts themselves met your expectations.
Please know we’re already working to improve our Transfer Tracking page and communicating this with the customer.
If you have any further questions or suggestions, feel free to reach out. We truly value your input and look forward to providing you with a smoother experience next time.
Conforming product , for france VAT may be payed at reception
Conforming product, fast and tracked delivery.
But I had to pay a 20% tariff anyway, which is about the cost of VAT.
7 januari 2025
i cant track my delivery
i cant track my delivery, the page never works, im waiting since jan 13th and i hadn any news
13 januari 2025
Antwoord van Genius Parts
Hi Guillermo,
We’re sorry you’ve had trouble tracking your delivery. We’ve checked your tracking details, and your package left the UK on January 17th. You can track it using the tracking number provided in your shipping confirmation or by visiting Royal Mail’s tracking page and entering your tracking number found on your account page.
Once a package leaves the UK, delivery times depend on the destination country’s postal service, which can sometimes cause delays. Your order is still in transit, and we appreciate your patience.
We also couldn’t find any record of you reaching out to us before leaving this review. If you need any further assistance, please contact us at sales@geniusparts.co.uk—we’re happy to help!
Impressive customer servcie
I was very impressed by the customers service I got from one of their staff. I tried to order a spare charger and realised that the price at checkout had added 20% VAT.
When I questioned them I got a quick response that their quoted prices were VAT inclusive; I felt comfortable enough to order the item at the higher price and they raised a credit note to refund me the difference.
I had a few other (technical) questions and they dealt with them so quickly and professionally.
27 december 2024
Took a long time before the order (two…
Took a long time before the order (two items) was complete due to Acer holding things up. To their credit, Genius did keep me informed and requested what I would want to do in the light of the delay...
13 december 2024
Good Experience
In general it was a good experience. After place my order on the website took less than a week to received, I didn't received any acknowledge saying "we sent you laptop part". Good package. The only way to speak with them is from email address, the telephone number given on the website anyone answer (I tried everyday, different times for a week).
2 december 2024
Lenovo Keyboard
Fast shipping, excellent product, good communication, recommended seller. I got a perfect Product for my Laptop.
30 november 2024
Antwoord van Genius Parts
Thank you for sharing your feedback. We’re sorry to hear that your recent experience didn’t meet your expectations.
If you have specific concerns or issues you'd like us to address, please feel free to reach out to us at sales@geniusparts.co.uk. We’re here to help and would appreciate the opportunity to resolve any issues and learn how we can improve.
Thank you for your support, and we hope to serve you better in the future.
Antwoord van Genius Parts
Thank you for your feedback, Pierluigi Maiola.
We’re sorry to hear about your concerns. Your order, placed on 11th November, was shipped on 15th November. As per our shipping times for EU Standard International (2 to 11 business days), your order is within the expected delivery timeframe, with tracking showing delivery scheduled for today (22nd November).
On 20th November, we also emailed you at the address provided with the tracking details to help you monitor your shipment. If there are any issues with delivery, please don’t hesitate to contact us directly at sales@geniusparts.co.uk, and we’ll be happy to assist further.
We truly value your feedback and are committed to ensuring your satisfaction.
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