Gladiator Commercial Van Insurance Reviews 382

Good Sevice

The company listened to what i wanted and there was no pressure sales talk, being old and not good with computers etc they offered me paper copies of my proof of insurance and talked thro everything i needed.

Lovely to talk to human being, as well as all sorted in quick, and polite
No many insurance companies deals with van for young drivers, as if they not important to start the life and work/ business.
The price is not rocket high as the other company. So thank you.
Very good

Great service not the cheapest put I was looking for a company with good understanding for sole traders

Easy walk through the procedures

Great fast and very competitive pricing
And great service

Affordable price

Superb performance in service

Brilliant good service

Easy to get a quote and set up very quickly. Good customer service.

I was very impressed with the service I received. Very happy and helpful.

⭐ ONE STAR – THEY DECIDE YOUR CASE BEFORE EVEN TRYING

I was insured with Gladiator Van Insurance for around 4–5 years, paying in full every year for comprehensive cover. When I actually needed support, they completely failed.

My van was left at a garage for repairs. While it was under the garage’s care, my locked ladder was stolen from the roof rack. It was secured properly. It was not loose. It was not unsecured. It was on their premises while the vehicle was out of my control. That is a clear duty-of-care issue.

All conversations with Gladiator happened over the phone. Instead of properly pursuing the garage or escalating the matter, I was told:

“Garages rarely accept liability.”

“We can’t force them to accept liability.”

This was said before any serious effort was made. No real pressure. No proper escalation. No persistence. It felt like they had already decided the outcome themselves. They acted like judge and jury instead of acting as my insurer.

Letters being “returned” became their excuse to stop. That was it. Case closed in their eyes. No alternative action. No determination. No fight for their customer.

Access to management was poor. When I managed to speak to a manager once, I was later told they were not interested in speaking to me again. That tells you everything about how they value customers.

After years of loyalty and full payments, the support simply wasn’t there when it mattered. A £16 discount was offered as if that somehow fixes a complete lack of action.

This company takes your money happily, but when you need them, they step back and hide behind excuses.

❌❌❌ DO NOT BUY GLADIATOR VAN INSURANCE ❌❌❌
DO NOT BUY GLADIATOR VAN INSURANCE
DO NOT BUY GLADIATOR VAN INSURANCE

I had a fraudulent claim attempted to be made against myself in 2023 which was proved that I was not involved as I was not there. I received communication stating that this was the resolution result and it would not be held against me. LIE. They have left the claim on my database details which they told me that they hadn’t and then after the official complaint procedure told me they had removed it again. LIE NUMBER TWO. after another complaint this year 2026 they have informed me that it is still on the database now as a claim but with no action taken. FRAUD. This has put my insurance premiums up by £700 on my commercial insurance and £250 on my private vehicle insurance. The financial ombudsman are dealing with it now as this should not be allowed to happen. Do not use as they are liars and fraudsters and leave false information on the database. They could not come up with any information what so ever regarding the third party claim made against me. I assume they made it up completely to increase my premiums as they have offered no information to the contrary.

Excellent service

Very helpful information.

All good , thank for assisting me

Illegally denied to use the Motor legal protection policy. Forced to use Admiral Law which is owned by the Admiral group. You are lawfully entitled to use your own lawyer when your claim is to start court proceedings When the Claims pass the IOC and MOJ portals. I’ve spent the last 18 months in hell, Pain, and always passed around with complaints after complaints to Admiral Law to Ark legal everybody else but themselves! They have breached contract, breached professional standards and regulations and also breached UK laws.

Update* you have just replied again trying to blame admiral law whom is owned by the admiral group!
It is you who I complained about. It’s you gladiator who supplied the services and cover it’s you gladiator who ate the administration for everything.

You have broken the law, regulations and are unfair and dishonest!

Was quick no time wasted.