Gophr Reviews 1.586

Brilliant service. Many thanks.

Thank you to Daniel Marshall for accepting my job, especially considering it was quite a distance away. When I initially called him, he was superb reassuring me that he was on his way and even checking in once the item was picked up to let me know that, due to an incident on the M2, there could be delays.

Thank you for being so communicative, especially with this request. It really goes a long way, and knowing you delivered this made our day!

Rapid delivery!!
Thanks

Salman was super helpful despite it being a challenging delivery location. Great service !

Andre was brilliant. Great communication and a throughly nice chap!

Criminal currier from Gophr has delivered item yesterday and undermined all basic delivery guidelines, he could not speak clear English and was very aggressive and rude, wanted to fight. He has damaged item and the sender said he will never use Gophr again. Please avoid using this dodgy company. THEY HAVE NO PHONE NUMBER TO BE CONTACTED BECAUSE THEY KNOW THEY ARE DODDGY AND DODGY STAFF.

Picked up and collected on time -- thanks!

Driver Amin and agent Jacob were really helpful with the deliveries. Thank you!

I’m currently approved to work in London on the Gophr app, but I need to change my working area to Leicester as drivers can only be approved for one area.

There is no option in the app to change working locations. I’ve raised this multiple times through the ticket system and have repeatedly been told that “someone will be in touch”, but no one has contacted me in over a month.

I’ve also emailed multiple emails but only have had a response from one that keeps saying to change the location through the app — which simply isn’t possible. This has gone round in circles with no resolution.

This has prevented me from working and earning, which is extremely frustrating. I’m happy to comply with any process required, but there seems to be no effective way to get this basic change handled.

I hope Gophr can resolve this properly and improve their driver support communication.

Poor customer service and worse policies
Avoid GOPHR. The courier damaged my parcel and GOPHR has completely refused to take responsibility. Customer service was slow, unhelpful, and hid behind rigid policies instead of resolving the issue. No accountability, no solution, and no care for the customer once something goes wrong.
I would not recommend using this service.

Timothy is dedicated and very polite a true professional. Excellent service

I had no experience of this company - found at random via google and checked Trustpilot review. Booking was very easy with transparent pricing structure and options, and all went very smoothly, with good updates and helpful tracking.

Excellent service, caring, and great communication. I very much appreciated the courier and the app.

Such an easy process! Would definitely recommend. Thanks Justin :)

When I finally got a courier, 6 hours after requesting it is was smooth. Customer service have been awful. Missed delivery timescale by over an hour

Prompt and took the time to call to clarify the pickup..The plus, he delivered ahead of schedule..

Ricardo the courier was great!

Easy to use platform and friendly/efficient driver! 5/5

As a dedicated professional courier i have been loged out of my account.

I do not have access to chat.as I cannot log on so i am responding to you on here.

It is unfair to point all the blame on the delivery to the courier.

I can tell you where there has been jobs and delays by customers which have had a direct knock on effect on the chain of jobs.

Please note When accepting the jobs at that current time the time line was all in order and no delays or over running was showing.

Traffic and weather conditions can and has impacted my time line and delivery on jobs.

I have always maintained communication with customers incase of delays and if there was an issue I have asked on occasions to get the job covered as we don't want any unhappy customers.

I would like to know what job delays has impacted my account being revoked.

Your process there is no fairness as there should be clear communication
And investigation and clear findings before any actions are taken.

It's just unprofessional and extra work back and forth for no reason.

I have written to your ceo re my concerns.

A balance and correct action and process should be maintained and implemented.

The whole ordeal feels like I have been victimised.

It does not give a good feel about working for Gophr.

Please investigate and look in to my account

Regards
Jim Adam

Bruno arrived on time to collect the item for delivery. He was very friendly and polite. The item was delivered in time and safely.