Gophr Reviews 1.586

Charles Wallin was very helpful getting a large items down the stairs when the lift was broken. Huge thanks, courier job was well done!

It was good until that happened
I had good expereince with Gophr until this happened.
I only used Gophr before for urgent courier which they normally complate within 3 hours from booking to delivery.

Booked courier for pick up before 12 mid day, driver didnt pick up till 2 hours later, tried to cancel but realised policy will charge me at this point even driver was late, the parcel didnt reach the destination until 5:30pm which was too late for the receiver to stay in. Then job got cancelled and been charged extra for cancellation due to their 6PM policy . Driver said will deliver the next day but didnt mention it will be charged again, the driver had incident the the parcel didnt get delivered by another driver on the 3rd day. And I was being charged again for the 2nd delivery, which was not communicated at all. If I knew I would be charged again would personaly pick up this parcel and send it via Royal mail as this would be cheaper and quicker.

Complained to customer service due to the 2nd charge wasnt processed with my consent, had to chase 10 days for Gophr to process the refund request, only been told on the 10th day, that refund request was rejected, as , their T&C listed if need to be re-delivered , the auto charged will apply

I disagree with this unfair T&C, as it was shocking how dare they can charge the customer the 2nd time for a 72 hrs delayed deliver without consent, just push charge ont the card detail saved in system, I'm sorry you are losing one very disappointing customer

Friendly, helpful and patient. Great Job!

Fast and on time delivery with tracking, ordered 24 boxes of wall tiles which were delivered the same day within three hours, unloaded in no time with driver help, thnx very much.

Superb experience! Gophr were great, collected and delivered my parcel speedily. The courier Akhbar was ace. Thank you!

Great service! Kept me updated throughout the morning on delivery times.

Fast delivery, ordered at 1pm delivered at 4pm 2 accoustic wall panels. Driver was very polite and helpful.

The Courier was fantastic BUT the job was 2 and half hours past the deadline. No one from Gophr contacted me.

I had to get an important parcel delivered same day. Booked with Gophr at 4am in the morning, it was collect 7am as scheduled, and delivered on time.

Delivery person was nice too. Overall, great experience.

Very good servise thanks

Driver was very accommodating

Friendly driver and quick delivery.

Delivered on time. Greatly impressed.

Excellent, careful service. Highly recommend. Will keep his contact details for any future pickups.

My goods were ordered and delivered within three hours
This company has one of the best tracking apps I've ever seen working in realtime.
A little bit more expensive maybe. But if you need something quickly, ideal.

Very good driver!

Excellent service. Put the timber where I wanted it. Really helpful and friendly delivery driver.