The Guitar Fabrik Reviews 

368
•
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Una tienda de fiar, seriedad y esmero, atención altamente profesional vonn asedoria. Amables. Mejor dicho ya mi tienda de confianza. Mi mejor experiencia de cimpra

Beoordeeld met 5 van de 5 sterren

I bought a Monark acoustic guitar from Guitar Fabrik in October 2025, which I received. On playing it, I found it difficult to keep in tune and got in contact with customer services, who replied and a... Toon meer

Beoordeeld met 3 van de 5 sterren

Ordered on March 2 , still not received anything. Contacted info at Guitar Fabric who said they would let me know five days ago and sadly no reply ,no contact, and the tracking is useless. Updated... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

There was an urgent need to obtain some DIY guitar components but it was sold out at the store. Eloane and the team made every effort possible to ensure i obtained the items soonest possible. In addit... Toon meer

Bedrijfsgegevens

  1. Gitaarwinkel
  2. ook in
  3. Doe-het-zelfzaak

Geschreven door het bedrijf

Welcome to The Guitar Fabrik, your go-to destination to build your own electric guitars and get access to best quality custom guitars. We provide high quality DIY Guitar Kits and Bass Kits, premium tonewoods, customisation, luthier tools and products related to guitar paint & decoration such as guitar skin and headstock decals. With hundreds of products related to guitar building it is the best place to start or continue your journey into the guitar build and customisation world : More than 80 guitar kits and bass style | 100s of Guitar Paint products | 80+ custom guitar skin | a selection of custom headstock decals | 30+ Luthier tools | Various customisation possiblity. At The Guitar Fabrik, we don't just stop at providing materials; we offer expert services to paint and assemble your kit according to your preferences to make sure you will create the best guitar within your whole collections!


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

368 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,4

Alle reviews

(368)

25 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

This is a definite 'go to' outfit for…

This is a definite 'go to' outfit for quality products and fast, efficient service at all times. I have been dealing with them for a few years now and have never been disappointed. Kudos to Eloane! What a star. So on the ball!

6 maart 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

The fix for a botch is a botch!!!

Received a guitar kit which had a split in the neck. Not the best start.
Eventually got in contact with somebody who provided £25 refund and free grain filler to fix the neck. Being qualified in guitar maintenance gave me the ability to complete the fix.
Unfortunately, I have no idea what this product is like because it still hasn’t arrived after more than 2 weeks. Apparently it’s stuck in customs!!!

Considering this is a fix for a guitar kit issue that was also a less than smooth transaction, you’d have thought they would make sure they got it right but……….!!!!!

Definitely not a pleasurable experience in any way and probably won’t be back

Great advertising and lots of good reviews online but in this case, a complete shambles

Original order number provided as there is no order number for the grain filler

Edit update
After another two weeks waiting for the grain filler so I can repair the neck, it is still stuck in customs and although I was promised an update on what is happening, non was received and I cannot repair my guitar neck unless of course I buy my own grain filler.

This is a totally unsatisfactory service and I won’t be buying from this company again. I cannot believe that the uk warehouse has not been replenished with stock and they cannot supply me from that.

One very frustrated customer!

14 februari 2025
Review zonder uitnodiging
Logo The Guitar Fabrik

Antwoord van The Guitar Fabrik

Thank you for taking the time to share such a detailed update. We genuinely regret that this experience did not meet your expectations and understand your frustration.

Regarding the initial issue, the split in the neck was acknowledged, and we worked together to find a solution that would allow you to proceed without delay. A partial refund was issued, along with complimentary grain filler, based on your confirmation that you were qualified to carry out the repair yourself. This solution was proposed and agreed upon in good faith to minimise disruption to your build.

Unfortunately, the shipment of the grain filler was delayed in customs, which is regrettable and understandably frustrating. While we monitor and follow up on these cases, customs processing and release timelines are ultimately outside of our direct control. We fully recognise that this delay prevented you from progressing with your repair as planned, and we sincerely apologise for the inconvenience caused.

Regarding UK stock availability, certain materials are stored in limited quantities due to regulations and logistics constraints, which can occasionally impact immediate local dispatch. This is not the experience we aim to provide, and your feedback highlights an area we continue to work on improving.

We are truly sorry that this situation has led to disappointment and a loss of confidence. Our intention has always been to support builders—especially experienced ones—by offering practical solutions, transparent communication, and technical support throughout the process.

Thank you again for your honest feedback. While we regret that this order did not reflect the level of service we strive for, we do appreciate the opportunity to learn from it and improve.

Beoordeeld met 3 van de 5 sterren

Mixed performance

Too early to say about the kit but it seems to be all there. Frustrating that the instructions don’t really deal with the Ricky copy I bought and keeps banging on about other guitars (the photos seem to relate to a tele?
Delivery was chaotic, why do suppliers split packages then say they’ve completed the delivery?
The body has a recess behind the bridge with no explanation as to what is supposed to happen to it. Different finish (it’s not as good as the body generally) or is there something missing.
Email responses take too long and nobody picks up the phone.
It’s interesting that Guitar Fabrik only as for reviews if you’ve had a good experience, really!

8 februari 2025
Review zonder uitnodiging
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Antwoord van The Guitar Fabrik

Thank you for your review. We did request your order details so we could check both the delivery and previous email exchanges, but unfortunately we did not receive a response. Without this information, we’re unable to provide specific assistance.

General build instructions and guidance are available on our blog, including resources applicable to this model. Once we have your order details, we’d be happy to send the most relevant guide directly.
The recess behind the bridge is a standard feature of this body design and is intentional—it is not a missing part, and any finish difference in that area is normal as it is not visible once the hardware is installed.

Regarding response times, we always aim to reply promptly, but without an order number or contact details, it can be difficult to identify the correct build.

Finally, review invitations are sent automatically to all customers, regardless of their experience. Feedback—positive or critical—helps us improve.

If you wish to continue, please feel free to contact us with your order details so we can assist you properly.

Beoordeeld met 5 van de 5 sterren

So exciting

After 6 months, it's done ! Was it easy? No, but so exciting. Step by step, I took the time. It's not perfect, but I learned a lot. I'm proud of the result, and ready for a new kit.

4 juni 2024
Beoordeeld met 5 van de 5 sterren

I ordered the Iceman Bass Kit

I ordered the Iceman Bass Kit. Within 10 days it was at my door. From the UK to Michigan, USA. Awesome in itself. It was easy to put together. After a few tweeks, it will be show ready. Good job guys.

19 september 2024
Beoordeeld met 4 van de 5 sterren

Needs work.

There are a couple of flaws in the kit I purchased. The neck shape at the heel isn't symmetrical. There is also a small dent in the body on the top edge of the top horn.

19 september 2024
Beoordeeld met 5 van de 5 sterren

Super fast delivery to Minnesota U.S.

Received package in a surprising quick matter. The body of the bass is sexy and made from quality wood. I am super happy and excited to start to get this beast put together.

29 augustus 2024
Logo The Guitar Fabrik

Antwoord van The Guitar Fabrik

Enjoy your guitar bass build and we really look forward to seeing how the bass kit is built! Kind regards,

Beoordeeld met 3 van de 5 sterren

The Guitar Fabric modello Gibson Explorer Style

Il kit arriva in una scatola di cartone che non è proprio il massimo, se fosse caduta durante il trasporto si sarebbe potuto rompere qualcosa.
Il body ha una parte non ben sagomata, il pickguard è troppo grande e non si adatta al corpo, le meccaniche non tengono a lungo l'accordatura.
Qualità dei legni ottima ,pick up, ponte e ferma corde non sono niente male.
Il prezzo del kit è troppo elevato visto i problemi riscontrati.
A meno che i prezzi non scendano intorno ai 100/120 euro non consiglio l'acquisto di questi kit.

22 augustus 2024
Review zonder uitnodiging
Logo The Guitar Fabrik

Antwoord van The Guitar Fabrik

Grazie per aver condiviso la sua esperienza.

Ci dispiace leggere le difficoltà riscontrate e avremmo voluto poterle offrire un supporto più diretto. Purtroppo, non avendo ricevuto riscontro alla nostra richiesta di dettagli dell’ordine tramite Trustpilot, e non trovando alcun ordine associato al nome indicato nei nostri sistemi, non ci è stato possibile verificare il caso né intervenire in modo concreto.

Per quanto riguarda le sue osservazioni: la qualità dei legni è uno dei punti centrali dei nostri kit, così come l’elettronica di base, pensata come una piattaforma solida per eventuali upgrades. Alcuni componenti, come le meccaniche o il pickguard, possono richiedere piccoli aggiustamenti durante l’assemblaggio, come avviene comunemente nei kit DIY.

Siamo sinceramente dispiaciuti che il rapport qualité/prix non abbia soddisfatto le sue aspettative. Quando viene segnalato un problema reale, lo prendiamo sempre seriamente e lavoriamo per trovare una soluzione con il cliente.

Rimaniamo comunque a disposizione: se desidera riprendere contatto fornendoci i dettagli dell’ordine, saremo lieti di verificare la situazione e assisterla nel miglior modo possibile.

Beoordeeld met 5 van de 5 sterren

Friendly + professional + good quality

I have build a few guitars and wanted to build a bass guitar. The kit quality from The Guitar Fabric is outstanding. I really enjoy working with the ash wood body. The Canadian maple neck was just finished with oil and looks beautiful. The hardware is decent quality and there is no need for soldering. Overall a very good package and I will definitely recommend them. Thanks for all your help.

11 augustus 2024
Review zonder uitnodiging
Logo The Guitar Fabrik

Antwoord van The Guitar Fabrik

Thank you so much for your great feedback and we are very pleased to hear that you had an excellent experience with our product and service. We look forward to hearing from your progress of the guitar build and the result! Kind regards,

Beoordeeld met 5 van de 5 sterren

All good

Items arrived next day and all good. Can’t review the dyes as I haven’t used them yet but excellent service from these guys.

9 augustus 2024
Review zonder uitnodiging
Logo The Guitar Fabrik

Antwoord van The Guitar Fabrik

Thank you for your great review and if you have any further questions, please do let us know!

Beoordeeld met 5 van de 5 sterren

So far ...

So far everything has been spectacular. Will be starting the project in a few days. I'll get back to you on how things turn out.

30 juli 2024
Logo The Guitar Fabrik

Antwoord van The Guitar Fabrik

Thank you for your great feedback, and please do keep us updated with the progress of your guitar build!

Beoordeeld met 5 van de 5 sterren

Super rapide commander le lundi matin

Super rapide commander le lundi matin , reçu le lendemain matin!

5 augustus 2024
Review zonder uitnodiging
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Antwoord van The Guitar Fabrik

Merci pour votre avis tres positif. N'hesitez pas a nous contacter si vous avez encore des questions! A tres bientot !

Beoordeeld met 5 van de 5 sterren

Well described product

Well described product
Easy purchase
Quick freight info
Hasn’t arrived yet but have all information needed to track the package
Overall a good experience

20 juli 2024
Logo The Guitar Fabrik

Antwoord van The Guitar Fabrik

Thank you for your positive feedback on your experience with us. If you need any further assistance, please do not hesitate. And we hope you enjoy the build!

Beoordeeld met 5 van de 5 sterren

Varnish Clear Gloss Nitro Spray, 400mL

I have used The Guitar Fabric before, quick return - good Clear Gloss Nitro Spray, excellent finish, recommended.

4 juli 2024
Logo The Guitar Fabrik

Antwoord van The Guitar Fabrik

Thank you so much for your positive review! We’re happy to hear that you had a great experience with our Clear Gloss Nitro Spray and that you’re satisfied with the finish. If you need any further assistance or have any more feedback, feel free to reach out. We look forward to serving you again!

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