Haine & Smith Opticians Reviews 

I've gone in a few times to have different frames adjusted and I'm always pleased I visit the service I recieve.

In my recent visit to the Swindon Town Centre branch, I found Luke to be very charismatic and professional.

Dropped into the shop today to enquire if my broken reading glasses could be repaired. Glasses were acknowledged as repairable and could be repaired and ready for collection in half an hour. On my return I was welcomed by a lovely lady called Mandy. She informed me that my glasses were repaired, serviced and cleaned. To my surprise, she also informed me that there was to be no charge and it was a pleasure to help me. Needless to say, I am over the moon with the service I have received, and my wife and I will be having all of our tests and glasses from this shop in the near future. Thank you

Visited here today, very friendly staff, Tam was especially helpful, would recommend to anyone.

Very helpful, very friendly. Went well beyond expectations. Thank you so much for your help with fitting my Maui Jim sunglasses which I didn’t even buy from you!

We are very lucky in Amesbury to have a great family orientated opticians, the lovely staff are amazing

Super helpful knowledgeable and professional

Nicola couldn’t have been more helpful 11 out of 10 !

Excellent customer service from the branch in Regent Street, Swindon. Which started when I phoned to make an appointment and then when attending the eye test. Staff were friendly and helpful and the optician was excellent. He was knowledgeable and discussed options. Would highly recommend this branch. They are doing everything right to get return customers.

The service is always excellent and the staff are always very friendly and efficient.

Customer service was above and beyond. My elderly mother needed an extra pair of glasses and was unable to go into the shop for choosing, sizing and fitting the glasses. Fran was able to find previous frames and had mum’s lenses put in. She kept me informed with all aspects of ordering and buying. A great team of people who were very helpful and supportive who have their customers best interest at heart. Highly recommended.

Completely helpful service.

Took my partner's sunglasses into the Malmesbury branch as they arm had bent out and I didnt same to try fixing it and risking breaking them. The team fixed them straightaway, I am so grateful! Thank you Malmesbury H&S.

Edited; Sadly upon return for collection, I had quite the opposite experience.

Firstly although I had specifically made an appointment with Leanda for fitting, this was not noted by the person making the appointment and due to it being a surgery day, I was not able to see her as she had other customers to see. I could have returned later in the day, but I found the attitude to be very abrupt and made me feel like a nuisance - and a liar regarding the appointment mix up. The experience was upsetting, the lenses did not work for me and eventually I got a refund. When spending over £700 on a pair of glasses, you want them to work. But it was the attitude that was so very disheartening. I will be going back to my old opticians in future. Such an opposite experience. 😪

I feel so reassured by the expertise and knowledge of the staff at the Chippenham branch - particularly Stuart and Leanda. They are both incredible humans, who have gone out of their way to give me the very best service and care. I would recommend to anyone, especially those needing a bit of extra support. ⭐️⭐️⭐️⭐️⭐️

Just want to say a massive thank you to Tam. Went in with broken frames and he was incredible, he found the same replacement frames in their clearance draw and fitted them then & there. 5 Star Service all the way. Thank you Tam 🙏🏻

Friendly efficient and professional service

Very friendly team, helpful and supportive. Very happy with the whole experience from start to finish, thank you

My most recent experience at Highworth Haines & Smith was at a very high standard of service and made me feel to be a very valued customer; making me like a V.I.P. The reception is always inviting and the staff are very plesant. During my eyesight examination all of my concerns were listened to carefully and a personalised solution was proposed to me to give me the best funtionality that I required for my personal and working enviornment needs. Their advice was exceptionally and they helped me explore their product range, filtering down what I required and what my taste was. They were patient with my decision making and showed a geniune interest in the style and fitting of the frames. It was exciting for both me and the staff in choosing the frames and lenses. I highly recommend using Highworth Haines & Smith for all your optician needs.

I’d like to say a huge thank you to the team for replacing my varifocal lenses after I rather foolishly left my glasses on the dashboard of my car during some very hot weather. The lenses were damaged, but thankfully the two-year lens warranty covered the replacement. The service was friendly, efficient, and hassle-free throughout. I really appreciate the excellent customer care and would highly recommend this opticians.

My third pair of glasses from the Faringdon branch, staff are consistently friendly and helpful with a wealth of industry knowledge.
A large range of frames to suit even my fussiness.
And a great aftercare service.
I will be returning.