I have been client for 24 years, my first appointment in 2002! (can I really remember that far back lol ) I have received excellent care with professionalism, humour & Witt. When I’m struggling to d... Toon meer
Bedrijf heeft geantwoord
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I can only give 5 stars, but they truly deserve more. Every member of staff was friendly, professional, and incredibly efficient. They went above and beyond to help me with a form that needed completi... Toon meer
From start to finish my experience at Haines opticians in Calne was excellent. Sarah and her team were brilliant. They helped me pick out frames that I was really pleased with. Sarah explained all t... Toon meer
Very good customer service and very quick and efficient with going into the appointment. Couldn’t have been any better and as someone like me who suffers with anxiety with some of these things I felt... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Haine & Smith Opticians is an independent chain of opticians with 20 practices in and around Wiltshire. Since 1975, we’ve been dedicated to delivering bespoke eyecare, priding ourselves on earning the lifetime loyalty of our patients. We provide both NHS and private eye examinations, and offer a wide range of spectacles and contact lenses to suit all styles and budgets, including premium designer frames known for their exceptional quality. We also offer hearing care services, including free hearing assessments, delivered with the same personal approach our patients expect. Our mission is simple: Expertly delivering bespoke eyecare to our region, earning lifetime loyalty since 1975. With over 50 years of experience, we continue to focus on long-term relationships, ensuring that each patient receives a personal and professional service tailored to their needs. We go above and beyond to create an exceptional patient experience, from thorough eye tests and hearing assessments to expert advice on the best eyewear and hearing solutions. At Haine & Smith, we’re proud of our local high street presence, our commitment to quality care, and our reputation as a trusted provider of eyecare and hearing care throughout the Wiltshire region.
Contactgegevens
31A The Brittox, SN10 1AJ, Devizes, Verenigd Koninkrijk
- 01672513686
- info@haineandsmith.co.uk
- haineandsmith.co.uk
4,9
Uitstekend
169 reviews
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I brought in a pair of Oakley…
I brought in a pair of Oakley sunglasses where the screw had come out and was lost
The lady went out of her way to find something to mend them for me couldn't of been more helpful
21 augustus 2025
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Antwoord van Haine & Smith Opticians
Hi Clare,
Thank you for your kind words! We’re so pleased our team could get your Oakleys back in action. We’d love to welcome you again whenever you need a check-up or just a quick glasses tune-up - our door’s always open.
Best wishes,
The Haine & Smith Team
Haine and Smith Cirencester have been…
Haine and Smith Cirencester have been so helpful and accommodating to me when coming back to them. They are always so friendly and know exactly how to help, highly recommend!
18 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Hi Abigail,
Thank you for the wonderful feedback! We’re delighted the Cirencester team could be so helpful and welcoming - your recommendation means a lot to us.
Best wishes,
The Haine & Smith Team
Malmesbury Branch has Amazing staff
Malmesbury Branch has Amazing staff - popped in to ask if they could put a replacement screw into my glasses after the lens fell out - they completely fixed my glasses and tightened up all the other screws which had become loose. then offered to tighten up my spare glasses - I am so grateful for their help at the Malmesbury High St branch team today
18 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Hi Vanessa,
Thank you for such a lovely review! We’re so pleased the Malmesbury team could get your glasses sorted and even give your spare pair some extra TLC. We’ll be sure to share your kind words with them.
Best wishes,
The Haine & Smith Team
LOVE YOU ALL
just 10/10 experience every time. staff are wonderful, customers are lovely, everyone is so friendly and happy to be here. hell yeah 😍 love you all xx
18 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Hi Lola,
Wow - what a review! You’ve made our day. We love having you with us and we’ll keep working to make every visit a 10/10 (and a little bit of “hell yeah” 😄).
Big thanks,
The Haine & Smith Team xx
Very thorough and patient examination…
Very thorough and patient examination at the Cirencester branch. Not hurried and well explained by friendly people.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind words! We’re so pleased the Cirencester team gave you a thorough, unhurried examination and a friendly welcome. Feel free to call in any time - even if it’s just for advice or a quick chat.
Best.opticians.ever.
Great customer service, amazing staff, long time customers, very accomodating of needs and they always go above and beyond. We even stop in sometimes just for a catch up, love you guys xx
18 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Best.review.ever! Thank you for the lovely words and for always brightening our day when you drop in. You are always welcome :)
Friendly helpful expert local services
It is easy to forget these days how important it is to have fantastic shops and services on the high street, and this is especially true of having a fab opticians! I had been finding that annoyance of sunglasses that had stretched over time and were constantly slipping down my nose. I popped into Haines and Smith of Tetbury and the team couldn't have been kinder and more helpful. For 2 pairs of sunglasses they tightened up and reshaped the arms for a snugger fit and even gave them a clean for me! All of this was a complimentary service and why it's important to support local businesses. Many thanks!
15 augustus 2025
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Antwoord van Haine & Smith Opticians
Thank you for such a thoughtful review! We’re delighted the Tetbury team could help tighten and clean your sunglasses and give you a great experience. Your support for local businesses means a lot to us.
Very pleased with he service
7 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Hi Kevin,
Thank you for the great review - we’re so glad you were pleased with our service!
Brilliant service
From the moment I went into the shop I was greeted by a friendly face, everyone made me feel at ease.Laura was very helpful and honest with helping me choose my new glasses and even some swimming goggles.I would like to thank them all for their professionalism knowledge and friendliness.Please ensure that these ladies know they are a huge asset to Haines and Smith Opticians,many,many thanks,
Liz Hughes 🙂
7 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your lovely review! We’re so pleased Laura and the team made you feel welcome and helped you find just what you needed. We’ll be sure to share your kind words with them.
Very friendly and professional service
I visited the Trowbridge branch this afternoon and I was given the best customer service by Chloe and Kerry! Honestly, I don't often leave reviews but their knowledge and support meant that I left as a happy customer!
Thank you so much, ladies, I'll be back for sure.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much, Judit! It’s wonderful to hear you had such a positive experience at our Trowbridge branch. We’ll make sure Chloe and Kerry see your kind words - they’ll be delighted! Looking forward to welcoming you back again soon.
Very helpful
Very helpful, good advice and good quality products
31 juli 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you, David! We’re so pleased to hear you found our team helpful and appreciated the advice and products. Your support means a lot to us.
Very friendly and accommodating staff…
Very friendly and accommodating staff ensuring I was 100% satisfied before walking out with my glasses.
31 juli 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for your kind feedback! We’re delighted to hear you felt fully satisfied with your glasses before leaving — that’s exactly what we aim for.
Welcoming and helpful. Thank you 🙏🏻
They kindly fixed my favorite sunglasses after I sat on them 🥴 and really thought they wouldn’t survive. Welcoming and lovely staff. Thank you 👏👏
29 juli 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
We’re so glad your favourite sunglasses survived! Thank you for the kind words, we’ll be sure to pass them on to the team. You’re welcome back any time. 🕶️🙂
Quick and efficient
I rushed into the Corsham branch of Haine and Smith when the arm had broken off my glasses shortly before I had to leave for Wales. The staff were calm, kind and professional and quickly repaired my glasses.
23 juli 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thanks, Janet, we’re so pleased we could help in time! The Corsham team will be glad to know their calm and professional care made a difference. We hope Wales was wonderful!
The staff were brilliant.
24 juli 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thanks so much for your kind words, Paul! We’re really glad to hear the team made a great impression.
Excellent service by all
Excellent service by all. Ann at my local shop in Corsham is absolutely lovely.
23 juli 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for the lovely review, Julie! We’re so pleased to hear you’ve had such a great experience with our Corsham team – we’ll be sure to pass on your kind words.
is a…Gem!
Haine & Smith Opticians in Calne is a gem. Service is always professional and friendly. Parveet tested my eyes, she was fabulous. Professional, courteous, instills confidence and sorted what has been a problem for me for a while.
14 juli 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much, Melanie, what a lovely review! We’re delighted we could help resolve a longstanding issue and that you felt confident and well cared for during your visit.
Friendly and accommodating help
Friendly and accommodating help
21 juli 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you, Mark! We're so pleased to hear you found our team friendly and accommodating, it means a lot.
Thank you to Melksham branch for…
Thank you to Melksham branch for replacing silicone pads this morning, and free of charge. So much more helpful than the Melksham Specsavers who refused help as the glasses were not purchased there and couldn't guarantee them? I wasn't expecting guarantees just some help. In light of my experience this morning, I would consider visiting your branch again for my next eye test as your customer service was so good.
19 juli 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much, Karen, we really appreciate your kind words about our Melksham team! We’re so pleased they were able to help, and it’s lovely to hear you’d consider returning for your next eye test. You’d be most welcome.
Glasses Adjusted
I was told i couldn’t get my glasses adjusted at a competitor down the road, walked into haine & smith as i walked past, wonderful lady at the counter adjusted my glasses no problems, very friendly absolutely made my day
17 juli 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you, Caio, we’re so glad you popped in! It’s lovely to hear our team were able to help and make your day a little brighter. You’re always welcome at Haine & Smith, whether it’s for an adjustment or just a friendly visit!
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