I have been client for 24 years, my first appointment in 2002! (can I really remember that far back lol ) I have received excellent care with professionalism, humour & Witt. When I’m struggling to d... Toon meer
Bedrijf heeft geantwoord
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I can only give 5 stars, but they truly deserve more. Every member of staff was friendly, professional, and incredibly efficient. They went above and beyond to help me with a form that needed completi... Toon meer
From start to finish my experience at Haines opticians in Calne was excellent. Sarah and her team were brilliant. They helped me pick out frames that I was really pleased with. Sarah explained all t... Toon meer
Very good customer service and very quick and efficient with going into the appointment. Couldn’t have been any better and as someone like me who suffers with anxiety with some of these things I felt... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Haine & Smith Opticians is an independent chain of opticians with 20 practices in and around Wiltshire. Since 1975, we’ve been dedicated to delivering bespoke eyecare, priding ourselves on earning the lifetime loyalty of our patients. We provide both NHS and private eye examinations, and offer a wide range of spectacles and contact lenses to suit all styles and budgets, including premium designer frames known for their exceptional quality. We also offer hearing care services, including free hearing assessments, delivered with the same personal approach our patients expect. Our mission is simple: Expertly delivering bespoke eyecare to our region, earning lifetime loyalty since 1975. With over 50 years of experience, we continue to focus on long-term relationships, ensuring that each patient receives a personal and professional service tailored to their needs. We go above and beyond to create an exceptional patient experience, from thorough eye tests and hearing assessments to expert advice on the best eyewear and hearing solutions. At Haine & Smith, we’re proud of our local high street presence, our commitment to quality care, and our reputation as a trusted provider of eyecare and hearing care throughout the Wiltshire region.
Contactgegevens
31A The Brittox, SN10 1AJ, Devizes, Verenigd Koninkrijk
- 01672513686
- info@haineandsmith.co.uk
- haineandsmith.co.uk
4,9
Uitstekend
169 reviews
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Good old fashioned service with a smile
Visited my local (Gorse Hill) branch for first time to get new specs. What a breath of fresh air in service from all staff. Whole service brilliant and staff know their subject. Well done
Mrs H M, MBE
8 september 2023
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
On behalf of our Gorse Hill practice, we would like to thank you for sharing this great review. We are thrilled to learn our team were able to help you with your new frames. We hope to see you again soon Mrs Millett.
Professional and helpful
Our optician, Rebecca Medlock is professional, efficient, explains everything, makes you feel very well looked after. All of the Warminster staff and friendly and efficient. I never felt I was being pushed into buying anything but when I decided I'd like a new look they couldn't have been more helpful. Can definitely recommend the Warminster practice.
8 augustus 2023
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much Mil for taking the time to share your experience at our Warminster practice. We take pride in knowing our customers are happy with their visits and we look forward to welcoming you back soon.
Total eye care failure
A few years ago my wife had an operation at Bristol Eye Hospital to repair a macular hole in her left eye. She also has wide angle glaucoma in both eyes. Four days ago she told me she woke up with a bottle shaped, fairly transparent, large floater in the same eye.
My first instinct was to phone our GP and was told that I needed to go through an optician to get a referral so I then phoned Haine & Smith in Corsham.
We have lived in Corsham for over 35 years and both my wife and I have had our eyes tested and expensive glasses supplied by them every 2 years or so. I was told that there were no optometrist appointments available and to phone CUES (Community Urgent Eyecare Service). They listened to my wife's description of the problem and history of her eye problems and said they would try and get her an appointment at an optician within 30 mins travel of Corsham. That was 4 days ago!
We feel thoroughly let down by our GP Surgery, Haine & Smith and CUES. At least with Haine & Smith we can take our custom elsewhere.
4 juli 2023
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
We are very sorry to learn that you were disappointed with the service your wife received from your GP, CUES and ourselves.
Local policy is usually that when a patient needs to be seen promptly for an eye problem, they are referred to CUES, which is a regional NHS funded service for urgent eye care. We are very sorry to learn that your wife was not offered a timely appointment through CUES following this referral. We would have been very happy to investigate this for you and try to find an alternative solution if you had let us know at the time. We always recommend that patients who are referred to CUES come back to us if they need any further advice or if they aren’t successful in being offered a prompt appointment. We strive to deliver exceptional eye care to our patients and are disappointed that the provider we directed you to didn’t deliver on this occasion.
We hope your wife was seen shortly after you posted your review and had a good outcome. We are very sorry to learn that you will both be turning to a different eye care provider. Should you change your mind at any point, we would be delighted to see you again in the future for your eye care needs.
Excellent service and very pleasant and…
Excellent service and very pleasant and knowledgeable staff.
15 mei 2023
Review zonder uitnodiging
Excellent service
Whenever I visit this store the staff are friendly and welcoming, nothing is too much trouble, and there is a high level of professionalism. I would highly recommend.
2 juni 2023
Review zonder uitnodiging
Great staff
Great staff, friendly and informative atmosphere, great range of frames and lenses.
17 april 2023
Review zonder uitnodiging
Excellent service at all stages
All staff were knowledgeable approachable and caring. The optician took time to ensure I understood my eye test and took time to explain what he was doing and what the results meant. Staff were helpful when it came to deciding on lenses and frames and I didn’t feel rushed or pressured at any time. I particularly appreciated the help in decking which frames suited me best and I’m delighted with the frames they recommended which were at the cheaper end of the options available.
11 april 2023
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Louisa, thank you so much for taking the time to review us. We're delighted that you are so happy with our service, it means a great deal to us. We look forward to seeing you again. Pop in any time if you need any adjustments, a spec clean or have any questions for us.
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