I was initially very pleased with the whole ordering process. However it took two phone calls and an email to obtain a refund for a delivery problem . I had hoped to replace the gift box but it was no... Toon meer
Bedrijf heeft geantwoord
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The package arrived with two spoiled pieces of fruit. The customer service was excellent, quickly explained my options and issued a refund. The rest of the fruit was fine and tasted great. Apprecia... Toon meer
Bedrijf heeft geantwoord
Package arrived in timely manner. Recipient was very pleased with the package and its contents. However, there was suppose to be jelly beans in the gift package and there was a substitution. I was dis... Toon meer
Bedrijf heeft geantwoord
The web site was easy to use. The gift basket selections were varied, so it was easy to find what I wanted, and easy to order. It arrived when they said it would and my family said the oranges, grape... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hale Groves offers the best citrus and fruit baskets money can buy. Order some for your friends, family or yourself.
The Hale Groves Guarantee
It's Simple
If the gift you order doesn't arrive fresh and perfect—if you and your recipients aren't totally delighted—we'll make it right.
Contactgegevens
1650 90th Ave., 32966, Vero Beach, Verenigde Staten
- 1-800-562-4502
- customercare@halegroves.com
- halegroves.com
4,4
Uitstekend
29K reviews
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I asked if the honey tangerines had…
I asked if the honey tangerines had seeds, I was told it did have seeds.
My religious beliefs forbid eating fruits without seeds. I will not order moving forward.
26 mei 2026
Kan ondersteuning van AI gebruiken bij reactiesLees meer
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Package arrived in timely manner
Package arrived in timely manner. Recipient was very pleased with the package and its contents. However, there was suppose to be jelly beans in the gift package and there was a substitution. I was disappointed as I had those in mind for the kids in the family.
21 mei 2026
Antwoord van Hale Groves
Thank you for your feedback. We will reach out to you directly.
It took 9 days for my package to…
It took 9 days for my package to arrive. Needless to say some of orange were covered in green and white mold the rest were soft. When I complained and sent a picture I was asked how many were moldy! After contacting customer service I was issued a full refund.
21 mei 2026
Antwoord van Hale Groves
Thank you for your feedback, and we apologize that you were disappointed with the citrus. We are glad that you contacted us for a refund.
Arrival times was a bit confusing being…
Arrival times was a bit confusing being given two different times to expect package. Cake was nicely packaged but not as sweet as described but still moist.
21 mei 2026
Delayed Response
I was initially very pleased with the whole ordering process. However it took two phone calls and an email to obtain a refund for a delivery problem . I had hoped to replace the gift box but it was no longer available. In spite of the difficulty encountered, I do intend to replace the gift box when the Fall products are available.
3 juni 2026
Antwoord van Hale Groves
Thank you for the kind words about your ordering experience, and we're sorry the follow-up took more effort than it should have. That's not the experience we want for our customers, and we appreciate your patience in seeing it through. We're glad the refund was resolved and we truly look forward to helping you find the perfect gift box when our Fall collection is available. We'll make sure the next experience is a seamless one!
great fruit and customer service
21 mei 2026
Antwoord van Hale Groves
Thank you so much! We're thrilled to hear you enjoyed the fruit and that our customer care team took good care of you. We look forward to sending something delicious your way again soon.
We have only received a box of oranges…
We have only received a box of oranges so far. They were delicious. We are looking forward to our next shipment.
21 mei 2026
Antwoord van Hale Groves
Thank you for the wonderful feedback! We're so glad the oranges hit the spot, and we know the next shipment will be just as delicious. We look forward to delivering more grove-fresh fruit to your door!
There were 3 pieces of oranges that we…
There were 3 pieces of oranges that we in different stages of rot. Those that were ripe were good. Thank you!
21 mei 2026
Antwoord van Hale Groves
Thank you for your feedback. We will reach out to you directly.
2 oranges had obvious mold
2 oranges had obvious mold. I learned not to order special sales at the end of the season.
21 mei 2026
Antwoord van Hale Groves
Thank you for your feedback, and we apologize that you were disappointed with the citrus. We are glad that you contacted us for a refund of the spoiled pieces. If you are satisfied with our customer service, please consider amending your review. We greatly appreciate your business.
I have never had an inferior shipment…
I have never had an inferior shipment from Hale groves. Superior fruit, especially the ruby grapefruit. Currently awaiting MANGOS!
21 mei 2026
Antwoord van Hale Groves
What a wonderful compliment, thank you! It means so much to hear that every shipment has hit the mark, and we couldn't agree more about the Ruby Red Grapefruit. We hope the mangos exceed your expectations and keep that streak going strong!
Delicious citrus fruit
The web site was easy to use. The gift basket selections were varied, so it was easy to find what I wanted, and easy to order.
It arrived when they said it would and my family said the oranges, grapefruit and tangerines were delicious.
21 mei 2026
Antwoord van Hale Groves
Thank you so much for sharing this! We're glad the website made it easy to find just the right gift, and even happier to hear your family enjoyed the oranges, grapefruit, and tangerines. We hope to help you find the perfect gift again soon!
Antwoord van Hale Groves
Thank you for the kind words! We're so glad the fruit arrived fresh and well packed, and that you were able to take advantage of a great deal. We hope to see you again soon!
When the box got here one of the…5/25/2026
When the box got here one of the oranges was rotten completely and moldy and the rest had tiny brown spots. I ended up throwing them all away.
21 mei 2026
Antwoord van Hale Groves
Thank you for your feedback. We will reach out to you directly.
The shipping was fine
The shipping was fine. The price for the peaches was high considering that peaches were not sweet tasting and had five that were bruised that I ended up getting rid of them
18 mei 2026
Antwoord van Hale Groves
Thank you for your feedback. We will reach out to you directly.
Late for Easter
The items I ordered for Easter gifts were out of stock after I had ordered them. The company offered me a subsitute that was slightly more expensive at the same price I paid for the original items. I agreed to the substitution; however they did not tell me that my order would not arrive in time for Easter, and were in fact a week late.
7 april 2026
Antwoord van Hale Groves
Thank you for your feedback. We will reach out to you directly.
I have bought from you for over 15 yrs
I have bought from you for over 15 yrs. NEVER Have I got discount or anything free.At Christmas i buy over 700.00 worth of grapefruit and oranges
13 mei 2026
Antwoord van Hale Groves
Thank you for your feedback. We will reach out to you directly.
Most of the tangerines were dry and had no juice. One orange was covered with mold and had to be thrown away, Does this affect all items in that tray?red with mold and were thrown away.
Most of the tangerines were dry and had very little or no juice. One of the oranges was covered wioth mold and had to be discarded. How does this affect all the othere oranges in the tray?
13 mei 2026
Antwoord van Hale Groves
Thank you for your feedback. We will reach out to you directly.
Antwoord van Hale Groves
Thank you so much for the kind words! We're thrilled the gift box hit the mark, and it's always great to hear when the cookies are a hit too. We do value you as our customer and appreciate your business.
Every time I enjoy your beautifully…
Every time I enjoy your beautifully packaged fruit, it feels like a blessing from my home state of Maine, giving me some sweet relief during the winter months.
13 mei 2026
Antwoord van Hale Groves
Thank you so much for your kind words we love hearing that our fruit is bringing a little sunshine to your winter! While we're rooted in the heart of Florida's citrus country, we're so glad the flavors and care we put into every box travel all the way to Maine. We hope to keep brightening those cold months for you for years to come.
Great service!
The customer service was a real person who had the care to help me right away and take care of the issue. Thank you!
13 mei 2026
Antwoord van Hale Groves
That's exactly what we hope every interaction feels like a real person who genuinely wants to help. We're so glad we could take care of things for you quickly, and thank you for taking the time to share this. We appreciate your support!
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