HEWI Reviews 

A total scam of a company which is happy to take money from buyers, but failing to give it to sellers. I am owed over £1,000 since December and they have ignored requests for payment. I am petitioning for their bankruptcy. If you have monies owed, complete an SD1, send it to them and get in touch with me - more power together.
(I have to give one star to make a comment, btw. This site is obvs zero stars...)

I purchased a Chanel cardigan. It took 8 days for item to be shipped out and when I finally received I got a Gucci scarf instead of the item I purchased.
I also paid $350 unexpected duty fee on $1000 item. I ordered from Europe many times before and any duty charges were stated at checkout.

I really wanna like this website because they do have really good inventory. I purchased on the side three times and two out of three shipping took over 10 days when it’s advertised 1-2 business days, very inconsistent with their shipping timeframe, which is really a shame
I’m not sure if they are not employing enough customer service representative to answer emails ,which adds to the frustration/Disappointment about the experience of buying on your site
You need to really do a better job at responding to emails, shipping items within the timeframe

I never got paid for several items that I sold through HEWI though in the past they used to be legit. I used to sell a lot through them. They treat sellers horribly...several months and no payments, and it's a large sum of money...will have to find a layers, I'm devastated to be honest.

I have sold an item on HEWI and shipped it to the buyer on 7/7/2023. HEWI never sent me my money at the time. Because it was only around 25£ it slipped my mind at the time. Now I have sold another item and shipped it on 5/2/2025. I have still not received any payment from them and it seems they have no intention of doing so judging from my previous experience. I guess I will have to notify the buyers to return the products.
I have sent at least 10 notices to HEWI and they still have not sent me any payment! Terrible experience. I will be removing all my selling products from their site!

first time purchasing from hewi and i couldn’t be more happy! i had my eye on a dior bag, sent an offer which got accepted and then it arrived in three days! definitely will be buying again from hewi :)

Sneakers I purchased were shipped 10 days after I made purchase. I sent two emails asking for shipment. Finally ship them after my second email.
Bad experience

Great product BNWithout tags
Quick delivery

I am owed quite a lot of money by this company and have been chasing since Christmas. Be cautious

Purchased twice now from HEWI On both occasions very happy… one was a Chanel handbag exactly as presented immaculate condition and well priced and more recently a Chanel dress which again great product but unfortunately not a good fit on me, so had to return it. Return and refund promptly received. Great platform to purchase from.

Never used this website before. But it was brilliant from contact with the seller to the item arriving. Very impressed.

This company owes me £3K for items I've sold (one of which was a year ago!) They are extremely slow to pay out. They promise they will via email and never do. They took a year for other items I've sold in the past. They're stealing money from people. I mentioned this to a new buyer who had bought something from me and they edited my message to remove the part about them owing me £3K!

Great products, very upscale, but many of them with
reasonable prices. Very good pictures. Fast answering most times.

I wouldn’t sell via these guys. It took me over 6 weeks of chasing for my payment after the buyer received the item. They kept telling me I would be paid within 48hrs and I had to chase 4x for the payment.
No apology m, even though I asked for who I could send a complaint too, only to be told someone from the team would contact me… that was a week ago.
They still took their commission though !!! Hmmm do you think they want to earn interest on the money they hold before paying out? Seems that way to me….

Very poor service - hefty commission and no apology- sell elsewhere in my opinion.

Great choices and curation.
Slow to pay .

Hewi is holding my money for 4 months now!

I have not one but THREE payments outstanding from HEWI on items I have shipped and buyers have received. I contacted customer service who told me to contact their payments team, who I have THREE times over email and I have not had one response back. I now have further items that have been sold but I am not shipping until this is resolved. Incredibly poor customer service!!

I purchased my first product from HEWI - whilst the seller was pleasant and delivered on time (it was for an occasion), unfortunately after inspection from myself and the brand store they confirmed that the item was counterfeit. It was quite obvious from the breakage, the label and the colour/structure being very different and not to standard.
I informed HEWI to please get involved just as 1) they should be approving authenticated items 2) the seller might be innocent and not have known since they purchased from another preloved site (The Real Real, which has been known to not authenticate properly)

Which puts me in a hard position since the real real purchase is the only ‘proof’ the seller has. I asked HEWI to get involved since I don’t want to cause distress with the seller and would rather they sort this out professionally.

Unfortunately no response and they’ve ignored my messages.
Whilst being £800 down