Heating Oil Today Reviews 

110
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Same story as most, ran out of oil overnight, and when I called them I was expecting a “can’t help you at such short notice” but was so pleasantly surprised when Diane picked up and was so friendly an... Toon meer

Beoordeeld met 5 van de 5 sterren

One of the rare Heating Oil providers where ‘same day’ actually means same day. Responsive, polite, diligent. What more can you ask for? Ordered in the AM, delivered the same afternoon (after... Toon meer

Beoordeeld met 5 van de 5 sterren

Brilliant service. Oil delivered before 11am using same day service. Communication was faultless, with several progress updates. Delivery by Tim who somehow got boiler working despite loads of air... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Having just noticed the low oil level indicator flashing, I ordered some emergency oil at 12:05 on a Saturday and it was in the tank 2 hours later! Delivered without the driver getting lost, well with... Toon meer

Bedrijfsgegevens

  1. Verwarmingsolie leverancier
  2. ook in
  3. Brandstofleverancier
  4. Kerosineleverancier

Geschreven door het bedrijf

Emergency Heating Oil - We are heating oil suppliers providing a same day delivery to domestic & business customers throughout the South East. We are open 7 days a week ( 7am - 7pm ) Order before 11am for a same day delivery. We also provide a Click & Collect service from our farm in Chelmsford, Essex. All our deliveries are made with Baby Tankers, allowing us to reach properties or oil tanks with restricted access. Emergency heating oil throughout Essex, Suffolk, Cambridgeshire, Norfolk, Hertfordshire & Kent.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

110 reviews

5 sterren
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4,9

Alle reviews

(110)

14 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Fulfilled their promise to deliver on…

Fulfilled their promise to deliver on the same day which was just brilliant - thank you.

6 februari 2025
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Antwoord van Heating Oil Today

Thank you for selecting Heating Oil Today for your heating oil. And for taking the time to leave us a 5* Review, means a lot to a small family business. Kind Regards Tim

Beoordeeld met 5 van de 5 sterren

A great and speedy service

A great and speedy service, they really helped me out when I unexpectedly ran out of oil for my boiler. Tim who delivered the oil was great and really knew his suff

13 februari 2025
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Antwoord van Heating Oil Today

Morning Simon, Pleasure to meet you, thank you for placing your order with Heating Oil Today and for leaving us a great review. We are very appreciative of your feedback. Regards Tim

Beoordeeld met 5 van de 5 sterren

Fast delivery and good communication

Came to the rescue when we ran out of oil and had guests arriving later that day. Good communication and kept to their promise of same day delivery. They also managed to come before our guests arrived so the guests were unaware of us running out of oil.

14 februari 2025
Review zonder uitnodiging
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Antwoord van Heating Oil Today

Thank you for selecting us for your Emergency Heating Oil - We will always try and exceed our customers expectations. Very appreciate of you taking the time to leave us a 5* Review. Kind Regards Tim

Beoordeeld met 4 van de 5 sterren

Excellent

But for the price, this would have been 5 stars. But it's an emergency service so it's obviously going to cost more. Service was brilliant - we'd been let down by our usual supplier but Heating Oil Today delivered within a couple of hours of my call. Very nice people to deal with.

11 februari 2025
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Antwoord van Heating Oil Today

Morning Ben, Thank you for your feedback and your repeat custom. We have recently introduced a Standard Delivery Service ( 3 Day Delivery ) which is more competitive on price for properties needing a baby tanker, or fast service. Our Same Day Delivery is at a premium due our commitement to mobilising a vehicle and driver for your specific drop, rather than following a predetermined route. Rest assured we are constantly looking at ways to improve our service and remain competitive. Kind Regards Tim

Beoordeeld met 5 van de 5 sterren

Highly recommend ...

Let down by usual supplier because of requirement of small vehicle access, Tim came to rescue same day even though I ordered a little after 11am after speaking with him. Clear details of when to expect delivery and arrived within timescale. Definitely highly recommend. Thanks to Tim.

10 februari 2025
Review zonder uitnodiging
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Antwoord van Heating Oil Today

Thank you Liz for your feedback & Five Star review, so pleased we could assist after being let down by your regualr supplier. We are for you 7 days a week. Kind Regards Diane

Beoordeeld met 5 van de 5 sterren

Same day delivery

Same day delivery - impressive

8 februari 2025
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Antwoord van Heating Oil Today

Thank you Marquaz for taking the time to leave us a 5* Review - We are so pleased you were impressed with our same day heating oil delivery. Rgds Diane

Beoordeeld met 5 van de 5 sterren

People were lovely especially Tim he…

People were lovely especially Tim he kept us informed about our delivery and when we couldn’t get our boiler back working properly Tim help my husband and didn’t leave until the boiler was working again thank you so much great service and company .

6 februari 2025
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Antwoord van Heating Oil Today

Morning Sharon, Thank you for taking the time to leave your review. So often when people run out of oil the boiler will not just restart - We will always try and assist our customers with a free boiler restart / assistance. Regards Diane

Beoordeeld met 5 van de 5 sterren

Amazing Support from Diane and Heating Oil Today

Thank god for Diane and Heating Oil Today.

We ordered fuel through a famous online ordering place and the contractor they used ignored the delivery instructions and filled up the annexe tank (which isn’t used). So our house boiler ran out unexpectedly. Saturday so the online provider is closed and the contractor refused to help saying we had to go back to the online provider ! So we would have had to see out 2-3 days of extreme cold and likely snow.

HOT was able to deliver same day and Diane was just brilliant, friendly and super supportive getting our boiler back up and running.

Now just the small matter of getting all the expense incurred ack from the online provider !

I would highly recommend this company and of course Diane!

8 februari 2025
Review zonder uitnodiging
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Antwoord van Heating Oil Today

Thanks so much for your detailed review of our services - your feedback is so important to us, each member of the HOT Team look through the reviews to further understand situations that arise and how we resolved them. So pleased Diane was able to assist you on a chilly Saturday. Kind Regards Tim

Beoordeeld met 5 van de 5 sterren

Fast, reliable, helpful.

What an excellent service, thank you! Arrived in record time and was very helpful!

8 februari 2025
Review zonder uitnodiging
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Antwoord van Heating Oil Today

Thanks for trusting us with your order Nick and for taking the time to leave us a 5* Review. Means a great deal to our small, family business. Rgds Tim

Beoordeeld met 5 van de 5 sterren

Incredible service from Heating Oil…

Incredible service from Heating Oil Today. Called them at 7:15am and they got to me in super quick time. Great customer service, and a complete pleasure to deal with.

8 februari 2025
Review zonder uitnodiging
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Antwoord van Heating Oil Today

Thanks for taking the time to write a review - really appreciate it. A pleasure to assist you on a chilly Saturday morning. Rgds Tim

Beoordeeld met 5 van de 5 sterren

I was a bit of a wally and forgot to…

I was a bit of a wally and forgot to order my oil. I’d prepared myself for several days of getting by.
However Tim & Diane came to my rescue the same day! A lovely toasty house this evening. I highly recommend.
Thanks so much guys 🤩

7 februari 2025
Review zonder uitnodiging
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Antwoord van Heating Oil Today

Pleasure to assist you Ruthie - We really appreciate you taking your time to share your review. Glad your lovely house is warming up nicely. Keep our number on speed dial, we're here for you. Rgds Diane

Beoordeeld met 5 van de 5 sterren

Tim was incredibly professional

Tim was incredibly professional, efficient and friendly. From the first phone call through to delivery we had a very positive experience. Highly recommended.

7 februari 2025
Review zonder uitnodiging
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Antwoord van Heating Oil Today

Thanks so much for your 5* Review - it means so much to our small family business. I will be sure to pass on your comments to Tim. Kind Regards Diane

Beoordeeld met 5 van de 5 sterren

Did exactly what they said they would…

Did exactly what they said they would to and Tim was an excellent representative of the company. My boiler had gone into “lockout mode” which he managed to restart my boiler. Thank for a great service.

7 februari 2025
Review zonder uitnodiging
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Antwoord van Heating Oil Today

Morning Keith, Thanks for trusting us to deliver your heating oil on a same day basis. We will always try and uptmost to help restart our customers boilers for them. Really appreciate you taking the time to review us. Kind Regards Diane

Beoordeeld met 4 van de 5 sterren

Urgent domestic heating oil requirement.

Everything fine ,delivery on time nice pleasant driver I never give more than four stars on principle!

4 februari 2025
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Antwoord van Heating Oil Today

Hi John, Thanks for providing us with a postive review, very much appreciated. Regards Tim

Beoordeeld met 5 van de 5 sterren

Excellent customer support

Excellent customer support.
Txt message sent with eta of delivery.
Delivery as stated with a knowledgeable engineer.

4 februari 2025
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Antwoord van Heating Oil Today

Hi Alison, It was an absolute pleasure meeting you and helping you out with your heating oil. Really appreciate you taking the time to write a review. And remember we are here if you need us. Kind regards Diane

Beoordeeld met 5 van de 5 sterren

Quick and efficient

Quick and efficient - delivered on time. Tim took the time to get our old boiler restarted again after the oil ran out (turned out to be quite a tricky process) and carefully checked it was all working before leaving with no addition charge. A lifesaver - can’t recommend highly enough!

30 januari 2025
Review zonder uitnodiging
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Antwoord van Heating Oil Today

Thank you for your review Caroline. Delivering the oil in a timely manner is often the easy bit for us! We wil ALWAYS endeavour to help with restarting our customers boilers for them - So glad we managed to asssit you. Really appreciate your feedbavck, Regards Tim

Beoordeeld met 5 van de 5 sterren

Highly recommend

Helpful friendly staff who went over and above to get our boiler working.
Highly recommend this company if need some oil urgently.

2 februari 2025
Review zonder uitnodiging
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Antwoord van Heating Oil Today

Thank you Paul - delighted we could get the boiler back up and running. Regards Tim

Beoordeeld met 5 van de 5 sterren

Fantastic service! Amazing staff.

Fantastic service!!
We had an urgent need for oil and they went above and beyond to get it to us for heating.
It was a freezing cold night with an house of children and no heating source and they very kindly brought it round late at night and saved the day!
The team were very friendly and good natured. Complete saviours.

31 januari 2025
Review zonder uitnodiging
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Antwoord van Heating Oil Today

I’m so pleased we were able to assist you ‘ your family. Appreciate you leaving us such lovely feedback - I will be sure to pass it onto Holly & Tim. Kind Regards Diane

Beoordeeld met 5 van de 5 sterren

Oil delivered in just over an hour!!

Excellent service! We unexpectedly ran out of oil, so our house was absolutely freezing - called Heating Oil Today, who guided me through to their easy to use website. Just over an hour later, the oil was delivered by Holly and our boiler was fired up again!! Thanks guys, awesome customer service and great communication, a pleasure to deal with you :)

31 januari 2025
Review zonder uitnodiging
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Antwoord van Heating Oil Today

Thank you Mark for your feedback - I will be sure to pass on your comments to Holly. Gives us massive pleasure being able to leave our customers with their boilers back up & running. Regards Tim

Beoordeeld met 5 van de 5 sterren

Excellent service Tim is a superstar!

Tim was absolutely fantastic when I called him late on Friday evening and the oil was delivered as promised at 8.30am on Saturday morning, brilliant service, brilliant communication, thank you so much!

24 januari 2025
Review zonder uitnodiging
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Antwoord van Heating Oil Today

Thanks Stephanie for sharing your experience. We feel that communication, coupled with traditional service are what makes our business unique - Also we are incredibly fortunate to have such a wonderful team of Heating Oil Specialists who will hopefully be able to assist with restarting customers boilers. Kindest Regards Diane

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