I made a mistake with my order... I explained what I had done. The company, Heatoor, gave very prompt and efficient support and gave me two options on how they could resolve my issue....both options w... Toon meer
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Lees wat reviewers zeggen
Customer support was prompt in reply to my concern, for my online purchase. They kept communication open and addressed my concern, allowing me to have a smooth worry free transaction. Knowing my parc... Toon meer
Great product and support. But I accidentally ordered twice and I was unable to cancel the order, even though I called immediately (with in 5 minutes) after ordering and was told it was too late to ca... Toon meer
Promo did not specify the voltage required, a must for international sales. I have 2 heaters that have the wrong voltage, It is not viable to return them as the postage costs are too high. I am not ev... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Heatoor is a portable smart AC unit designed to provide reliable cooling and heating without complicated installation or bulky systems. It offers an easy way to maintain a comfortable indoor temperature throughout the year, helping create a pleasant environment in bedrooms, living rooms, home offices, and other everyday spaces. Unlike traditional air conditioning units, Heatoor requires no permanent setup or complex installation process. There are no heavy components or disruptive modifications needed. Simply plug it in and start using it. Its streamlined, modern design blends naturally with different interior styles, making it a practical addition to both contemporary and classic spaces. Lightweight and easy to move, Heatoor can be placed wherever temperature control is needed most. It works well on the floor, on a desk, or mounted to save space, offering flexible placement options depending on your room layout. The included remote control allows convenient adjustment of settings from across the room. Compact, versatile, and user friendly, Heatoor provides a simple climate solution for those looking for everyday comfort without the hassle of traditional heating or cooling systems.
Contactgegevens
Litouwen
- support@heatoor.com
- heatoor.com
4,2
Goed
77 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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10 februari 2026
Review zonder uitnodiging
Nothing yet
9 februari 2026
Review zonder uitnodiging
Antwoord van Heatoor
Hello Willie,
Thanks for the review.
If you were to have any questions going forward, don't hesitate to reach out to our team via support@heatoor.com.
Our team is on stand-by!
Best wishes,
Amelie from Heatoor
This was an easy experience
This was an easy experience . All good
9 februari 2026
Review zonder uitnodiging
This is for Customer Support only
This is for Customer Support only. The young man appeared interested in helping me and tried to find ways to do so. We are not sure if it worked out but he tried hard. Now I think he was just placating me until it was too late.
I tried to do a separate review of the company itself but it won't let me. The attempt to cancel did not work. They arrived 2 days ago and I am still so unhappy with the company I haven't even opened them yet.
I ordered one heater and said no to all of the extras. I made sure I had it right. Then found I had been charged for 2 heaters and the extras. That is why I tried to cancel. They maye be good heaters but I only wanted one, Do NOT trust them!
It says I can return them to the warehouse at my own cost. The warehouse is in the US!!!
5 februari 2026
Review zonder uitnodiging
AC/Heater
I ordered this AC/Heater unit in December. It got lost in the shipping process, I notified the company and they reached out immediately. They searched and were unable to locate, they offered a full refund or another unit. I choose to receive another unit, they worked with me throughout the whole time and I received it quickly. I cannot thank them enough for the care and concern for me. The unit is nice looking and well made, it is perfect for what I needed.
Thank You
Karen Clark
26 december 2025
Review zonder uitnodiging
Product was damaged in shipping and…
Product was damaged in shipping and customer service took care of the problem with in a few hours. Customer service are willing to replace the product. I am very pleased with the product and the customer service team ❤️ keep up the good work you have my vote for best service
7 februari 2026
Review zonder uitnodiging
Endless extra offers.
5 februari 2026
Review zonder uitnodiging
Trying to solve a return issue
Trying to solve a return issue. Will have more comments when I see how it goes
5 februari 2026
Review zonder uitnodiging
Antwoord van Heatoor
Hi there,
Thanks for letting us know.
We'd like to check your case and make sure the return issue is resolved ASAP.
Please check your inbox, we've sent you a request for additional information.
Keep in touch,
Amelie from Heatoor
Website was super easy to navigate
Website was super easy to navigate. Have not received AC yet but will post on that later
3 februari 2026
Review zonder uitnodiging
Things were easy to read and convincing.
3 februari 2026
Review zonder uitnodiging
Too many pauses in ordering too many…
Too many pauses in ordering too many add on’s should be a package deal
3 februari 2026
Review zonder uitnodiging
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