Great experience with Held Health. Both clinicians (Cristina MacLeod and Dr Kym Hildyard) where friendly, professional, and thorough. We felt listened to and Dr Hildyard was also brilliant at working... Toon meer
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Lees wat reviewers zeggen
I feel extremely let down. I first referred my daughter to them through her GP in the end of January 2026 for ADHD pathway. I heard from Held Health pretty quickly in the start of February (16th to be... Toon meer
Bedrijf heeft geantwoord
Excellent assessment by one of their Doctors who diagnosed my son. This is the second time I’ve used HH and although it can be challenging communicating with them , once appointments are through, th... Toon meer
Bedrijf heeft geantwoord
Amazing experience with Held Health. I recommend them!! Clinicians: Dr Rebecca Kiesel - amazing to talk to. Dr Shakeel Ahmed - spoke to my child in a lovely manner which made her feel so comforta... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Held Health is a private mental health and neuro-diversity service for children, young people and families available across the UK. Held Health offers Autism assessments, ADHD assessments and general mental health assessments, as well a full range of post diagnostic support. Our team of specialist child and adolescent psychiatrist, psychologists and healthcare professionals are available to support you and your family whatever challenges you are facing.
Contactgegevens
www.held.health, EX2 4AN, Exeter, Verenigd Koninkrijk
- 01392796491
- info@held.health
- held.health
4,4
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145 reviews
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Really really helpful
Really really helpful, and knowledgeable. Helped us so much. Thankyou
8 december 2025
Antwoord van Held Health
Thank you for your kind words.
Knowing that we've been able to make a meaningful difference for your family is exactly why we do what we do. It's wonderful to hear that you found the team both knowledgeable and helpful throughout the process.
Assessments can often raise lots of questions and uncertainties, so it's particularly rewarding to know that the support and guidance you received helped you feel more informed and confident moving forward.
Thank you for taking the time to share your experience with Held Health.
Amber
Customer Experience Manager
Held Health
Antwoord van Held Health
Thank you for your review, Judy.
It's great to hear that the process felt straightforward and efficient for you. We know that families are often looking for answers as quickly as possible, so providing a smooth pathway to assessment and diagnosis is something we continually strive for.
We're pleased that your experience was a positive one and that we were able to help you access the support you needed without unnecessary delays.
Thank you for sharing your feedback.
Amber
Customer Experience Manager
Held Health
Very friendly.
Very friendly.
Medication issued straight away.
Appointments have been booked in advance up until 2027.
5 juni 2026
Antwoord van Held Health
Thank you for your review, Lee.
We're delighted to hear that you've had such a positive experience. Access to timely treatment and clear forward planning can provide real peace of mind, so it's wonderful to know that your medication was arranged promptly and that your future appointments have been scheduled well in advance.
It's also great to hear that you've found the team friendly and approachable throughout your care. Building positive relationships with the families we support is incredibly important to us.
Thank you for taking the time to share your experience with Held Health.
Amber
Customer Experience Manager
Held Health
Everyone was very kind and…
Everyone was very kind and professional, especially as my daughter was nervous and anxious.
30 mei 2026
Antwoord van Held Health
Thank you for your review, Anneka.
It's especially meaningful to hear that your daughter felt supported during her assessment. We understand that appointments can sometimes feel daunting for children and young people, particularly when they are feeling nervous or anxious, so creating a calm and welcoming environment is something our team takes great care to achieve.
We're delighted that the kindness and professionalism of the team helped put both you and your daughter at ease. Ensuring every child feels comfortable, respected, and supported throughout the process is incredibly important to us.
Thank you for sharing your experience with Held Health.
Amber
Customer Experience Manager
Held Health
Phenomenal company would highly recommend
This company did an amazing job from the very beginning. The paperwork process was very in depth and extremely easy to follow which made it easier to navigate, which allows you to tell them everything that is going on. The test my child had to do was very straight forward and didn’t cause any stress etc. The communication regarding wait times for an appointment were on point. If anything changed they would always let you know. The appointment wait time wasn’t very long at all. To which came very quickly and all appointments where given within a good time frame of each other.
When speaking with the doctors themselves as a parent I felt extremely comfortable. It didn’t matter if I kept jumping from one time frame to another then going back they were extremely understanding. They listened and acknowledged everything I had to say. With regards to my child they were amazing. Very patient understanding had a lot of empathy. When diagnosis was given there wasn’t a question to small or big that I asked they answered them all with again with patience if something wasn’t understood. They provided a lot of aftercare help with leaflets online courses and guidance around what I could look up on and engage with.
The overall experience was amazing. I wouldn’t without a shadow of a doubt recommend this company to anyone. The ease that made this whole process was phenomenal. Within a week I had the diagnosis reports so I could then use them where I needed to. It was a pleasure to work alongside these people.
30 mei 2026
Antwoord van Held Health
Thank you for taking the time to share such a detailed review, Ursula.
Reading your feedback is incredibly rewarding because it highlights so many aspects of the experience that we work hard to get right for families. From the initial paperwork and assessment process through to diagnosis and post-diagnostic support, our aim is to make what can often feel like an overwhelming journey as clear, supportive, and stress-free as possible.
We were particularly touched by your comments about how both you and your child were treated throughout the assessments. Creating an environment where families feel comfortable sharing their experiences, and where children feel understood, respected, and supported, is something our clinicians are deeply passionate about.
It's also wonderful to hear that you found the communication, appointment scheduling, and turnaround time for reports helpful. We know how important it is for families to receive timely updates and access to reports so that they can begin taking the next steps in securing the right support.
What stands out most is your recognition of the aftercare and guidance provided following diagnosis. We understand that a diagnosis is often just the beginning, and we're committed to equipping families with the information, resources, and confidence they need moving forward.
Thank you for your incredibly kind words and wholehearted recommendation. We will be sure to share your feedback with the wider team, who will be delighted to know they made such a positive difference to your family's experience.
Amber
Customer Experience Manager
Held Health
Held health has been amazing experience
Held health has been amazing experience so far. We had excellent communication the whole time and no issues. We’ve just had a recent medication review and looking forward to the future appointments.
29 mei 2026
Antwoord van Held Health
Thank you for taking the time to share your feedback.
It's wonderful to hear that your experience with Held Health has been such a positive one so far. We're particularly pleased that you've found communication clear and consistent throughout your journey, as we know how important regular updates and easy access to information can be for families.
We're also delighted to hear that your recent medication review went well. Medication is a highly individual journey, and our clinical team works hard to ensure that reviews provide families with the support, guidance, and reassurance they need at every stage.
Thank you for your kind words. We look forward to continuing to support you and your child in the future and wish you every success as you progress through the next stages of care.
Amber
Customer Experience Manager
Held Health
No communication for 4 months
We were referred to here to have my son assessed for ASC back in February 2026, we completed the initial forms but have had zero communication from Held Health other than the initial email asking for the forms to be completed.
I’ve tried calling but the phone number just plays a recorded message with no option to leave a message or be put through to someone.
I’ve completed the contact us form via the website twice and had the acknowledgement email but no actual follow up response.
So now we are just stuck in limbo, unsure what to do or where to go.
6 juni 2026
Review zonder uitnodiging
Antwoord van Held Health
Thank you for taking the time to share your experience, Victoria.
We're very sorry to read about the difficulties you've encountered and completely understand why you feel frustrated. After completing the required forms and making multiple attempts to contact us, being left without an update for several months is understandably concerning and can leave families feeling uncertain about what is happening next.
Communication is an area where we know we have not always met the standards we set for ourselves, particularly during periods of exceptionally high demand. Over recent months, we have expanded our support teams, reopened our phone lines, and are implementing improvements to our communication processes to ensure families receive more timely updates and responses.
That said, we appreciate that this does not change the experience you have had, and we would like the opportunity to investigate this further. I have requested additional information via the request information form on Trustpilot. Once we have contact details a member of our team will be reaching out to you directly to review your case, provide an update on your son's referral, and ensure any outstanding queries are addressed.
Thank you for bringing this to our attention. Feedback such as yours is invaluable in helping us identify where improvements are needed and ensuring families receive the service and support they deserve.
Amber
Customer Experience Manager
Held Health
Antwoord van Held Health
Thank you for your review, Jodie.
We're so pleased to hear that you had a positive experience with Held Health and that the assessment process was completed quickly for you.
We understand how important it can be to receive answers without unnecessary delays, particularly when families have often been waiting for support for a long time. It's wonderful to know that we were able to provide a timely diagnosis and help move things forward for you.
Thank you for taking the time to share your feedback.
Amber
Customer Experience Manager
Held Health
First appointment
First appointment, I had difficulty with the video link on my laptop, the lady was very understanding and patient.
3 juni 2026
Antwoord van Held Health
Thank you for your review, Colt.
We're pleased to hear that, despite the technical difficulties with the video link, your first appointment was a positive experience. Technology doesn't always behave as we'd like, so it's wonderful to know that the clinician took the time to be patient, understanding, and supportive while the issue was resolved.
We know that a first appointment can feel daunting enough without technical challenges, and we're glad that our team helped make the experience as smooth and comfortable as possible.
Thank you for taking the time to share your feedback, and we wish you all the best for the remainder of the process.
Amber
Customer Experience Manager
Held Health
Very good
Very good. Communication. In the beginning is alittle poor but once we had a dated and assessment it was very good all stuff was very friendly and helpful
28 mei 2026
Antwoord van Held Health
Thank you for your review, Nikki.
We really appreciate your balanced feedback and are pleased to hear that, once your assessment was booked, you had a positive experience with Held Health. It's wonderful to know that you found the team friendly, helpful, and supportive throughout the assessment process.
We also appreciate your comments regarding communication at the beginning of your journey. We recognise that early communication has been an area where improvements have been needed, and over recent months we have expanded our support teams and reviewed our processes to help ensure families receive more timely updates and responses.
It's particularly encouraging to hear that you noticed a positive difference once your appointments were arranged, as creating a smooth and supportive experience for families is something we are continually striving to improve.
Thank you for taking the time to share your experience with us.
Amber
Customer Experience Manager
Held Health
Very patient
Very patient, understanding with my son when he had is Autism Assessment he has Adhd and he was really struggling to stay still and answering any questions. Ther was no pressure and we manage to finish the assessment anyway.
4 juni 2026
Antwoord van Held Health
Thank you for taking the time to share your experience, Stephanie.
We're so pleased to hear that the assessment team created an environment where your son felt comfortable enough to complete his Autism assessment, despite finding parts of the process challenging. We understand that assessments can be particularly demanding for children with ADHD, especially when they are expected to sit still, concentrate, and answer questions for an extended period.
It's wonderful to hear that the clinician adapted their approach with patience and understanding, allowing your son the time and space he needed without feeling pressured. Every child engages differently, and our clinicians work hard to ensure assessments are conducted in a way that supports each child's individual needs.
Thank you for sharing your feedback and for trusting Held Health to support your son.
Amber
Customer Experience Manager
Held Health
Highly recommended!
Our experience with Held Health has been very positive. We were kept informed throughout the process, offered a wealth of support and the communication/response time has been efficient.
The diagnostic report is clear, thorough and has been incredibly useful for our sons next steps. Highly recommended.
18 februari 2026
Antwoord van Held Health
Thank you for your wonderful review, Alice.
We're particularly pleased to hear that the diagnostic report has been so useful for your son's next steps. While the assessment itself is an important milestone, we know that families are often looking for clear guidance and practical recommendations that can help them move forward with confidence afterwards.
It's also fantastic to hear that you felt well informed throughout the process and that the support and communication met your expectations. We have worked hard to strengthen our communication and patient support services, so feedback like yours is incredibly encouraging for the team.
Thank you for your recommendation and for trusting Held Health to support your family. We wish your son every success as he moves forward with the support and understanding he needs.
Amber
Customer Experience Manager
Held Health
I was really struggling to get dylynns…
I was really struggling to get dylynns diagnosis with anyone then I found out about held health they worked hard with us and we finally got what we needed they were brilliant
31 december 2025
Antwoord van Held Health
Thank you for taking the time to share your experience, Nat.
Your review is a powerful reminder of how important access to the right support can be for families. We understand how challenging and exhausting it can be when you're trying to get answers for your child and feel as though you're facing obstacles at every turn.
We're so pleased that we were able to support you and Dylunn through the process and help you reach the outcome you had been working so hard to achieve. Knowing that we played a part in helping your family gain clarity and move forward means a great deal to our team.
Thank you for your kind words and for placing your trust in Held Health.
Amber
Customer Experience Manager
Held Health
Friendly clinicians who were…
Friendly clinicians who were empathetic, professional, compassionate and saw my child as a whole as well as valuing the whole family
20 mei 2026
Antwoord van Held Health
Thank you for your thoughtful review, Emma.
What really stands out in your feedback is that you felt your child was seen as a whole person, rather than simply through the lens of an assessment. This is something our clinicians are deeply committed to, as every child brings their own strengths, challenges, personality, and experiences.
We're also delighted that you felt your family was valued throughout the process. We know that understanding a child's needs often means understanding the wider family context too, and we strive to ensure parents and carers feel heard, respected, and included every step of the way.
Thank you for recognising the empathy, professionalism, and compassion of our clinical team. Your kind words mean a great deal to all of us.
Amber
Customer Experience Manager
Held Health
Brilliant service from Held Health
Brilliant service from Held Health, staff have been lovely and gave me lots of information about my son’s diagnosis.
Communication was great,I was able to get a response by email and phone when I was a bit unsure of how the process works.
I would recommend using Held Health as for us it was a lot quicker.
2 juni 2026
Antwoord van Held Health
Thank you for your lovely review, Sarah.
It's wonderful to hear that you felt supported throughout the process and that the team were able to provide the information and guidance you needed regarding your son's diagnosis. We know that understanding the assessment process and the outcomes can feel daunting at times, so ensuring families have access to clear information and answers to their questions is incredibly important to us.
We're especially pleased that you found our communication helpful and that you were able to reach the team by both email and phone when you needed additional reassurance. Over the past year, we have continued to invest in our support services and communication channels, so it's fantastic to hear that this had a positive impact on your experience.
Thank you for your recommendation and for trusting Held Health to support your family. We wish you and your son all the very best for the future.
Amber
Customer Experience Manager
Held Health
Review
The experience was great I now have answers to so many questions.
Their was complex family dynamics of which was adapted to suit our situation.
I have already recommended this company to those that need the support/ help.
They were efficient and extremely supportive I can’t rate them enough!!
Thank you you have made a massive difference.
26 mei 2026
Antwoord van Held Health
Thank you for taking the time to share your experience.
One of the most meaningful parts of the assessment process is helping families find answers to questions they may have been carrying for a long time, so it's wonderful to hear that the experience has provided you with greater clarity and understanding.
We're also pleased that the team were able to adapt to your family's individual circumstances. We recognise that every family is unique, and it's important that our approach reflects the needs and dynamics of those we support rather than expecting families to fit into a standard process.
To hear that you have already recommended Held Health to others means a great deal to us. Your kind words about the team's efficiency and support will be shared with everyone involved.
Thank you for trusting us with your care, and we're delighted that we were able to make such a positive difference for you and your family.
Amber
Customer Experience Manager
Held Health
Antwoord van Held Health
Thank you for your review, Louise.
Sometimes the simplest feedback says the most. We're delighted to hear that you felt supported throughout your experience with Held Health.
Providing families with understanding, guidance, and reassurance is at the heart of what we do, so it's wonderful to know that our team made a positive difference for you.
Thank you for taking the time to share your feedback.
Amber
Customer Experience Manager
Held Health
Held Health
I cannot fault Held Health throughout the assessment process. Communication once the dates for assessment were issued was faultless. All staff we met were lovely and put you at your ease. The assessment process was very detailed and no rushing, we were given the time we needed and they really listened. The final report was very detailed, accurately it reflects assessment and most valuable the recommendations that would support. Thank you!
2 juni 2026
Antwoord van Held Health
Thank you for such a thoughtful review, Loulou.
It's particularly rewarding to hear that you felt given the time and space needed throughout the assessment process. We know how important it is for families to be able to share their experiences fully, ask questions, and feel genuinely listened to, and we're delighted that this was reflected in your experience with our team.
We're also pleased that you found the final report valuable. Our clinicians put a great deal of care into ensuring reports not only accurately reflect the assessment findings but also provide meaningful recommendations that can help families, schools, and other professionals support a child's needs moving forward.
Thank you for recognising the efforts of the team and for taking the time to share your experience. Feedback like yours means a great deal to everyone involved in delivering our service.
Amber
Customer Experience Manager
Held Health
Really easy
Really easy, clear process. We spoke & met with some lovely ladies.
Lots of helpful information & the report was really in depth & informative.
24 maart 2026
Antwoord van Held Health
Thank you for your review, Millie.
We're delighted to hear that you found the process clear and easy to follow from the outset. We know that families are often navigating a lot of information, so making the assessment pathway straightforward and accessible is something we work hard to achieve.
It's also lovely to hear your kind comments about the team. Building positive relationships with families is an important part of the experience, and we're pleased that the clinicians you met made you feel comfortable and supported.
We're especially glad that you found the report detailed and informative. Our goal is to provide families with meaningful insights and practical information that can help them better understand and support their child moving forward.
Thank you for taking the time to share your experience.
Amber
Customer Experience Manager
Held Health
The clinician that diagnosed my son was…
The clinician that diagnosed my son was extremely knowledgeable and helpful. We felt listened to and supported throughout the process. I would highly recommend Held Health.
1 juni 2026
Antwoord van Held Health
Thank you for your review, Laura.
We're so pleased to hear that your son's clinician made such a positive impact on your experience. Having a knowledgeable professional who takes the time to answer questions, provide guidance, and explain their findings clearly can make all the difference during the assessment process.
It's particularly rewarding to hear that you felt listened to throughout. We believe that understanding a child's individual experiences and the perspectives of those who know them best is an essential part of delivering a thorough and meaningful assessment.
Thank you for your recommendation and for trusting Held Health to support your family.
Amber
Customer Experience Manager
Held Health
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