Was listened too. Understood what was happening. Felt very supported and given guidance. He had so much patience with my son even when his response wasnt positive. Whats next was always made cl... Toon meer
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Clare gave a great overview and was really understanding. Helpful workshop - while I was aware of a lot of this through my job, it was great as a reminder and what to focus on as a parent. Great to ge... Toon meer
Bedrijf heeft geantwoord
I feel extremely let down. I first referred my daughter to them through her GP in the end of January 2026 for ADHD pathway. I heard from Held Health pretty quickly in the start of February (16th to be... Toon meer
Bedrijf heeft geantwoord
Great RTC company. Our assessor was great really understood my children. Took on board our views and what we had to say. Aftercare information sessions have been really helpful.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Held Health is a private mental health and neuro-diversity service for children, young people and families available across the UK. Held Health offers Autism assessments, ADHD assessments and general mental health assessments, as well a full range of post diagnostic support. Our team of specialist child and adolescent psychiatrist, psychologists and healthcare professionals are available to support you and your family whatever challenges you are facing.
Contactgegevens
www.held.health, EX2 4AN, Exeter, Verenigd Koninkrijk
- 01392796491
- info@held.health
- held.health
4,4
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155 reviews
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Brilliant Service Brilliant staff
We were recommended Held Health by our GP. We were so happy with the whole service we received from start to finish. We would and have recommended them to others.
1 april 2026
Antwoord van Held Health
Thank you for taking the time to share your lovely feedback, Debby.
We’re delighted to hear that you were happy with the service you received from start to finish and that our team made such a positive impression. It means a great deal to us to know that you would recommend Held Health to others, especially after being referred to us by your GP.
Your kind words about both our staff and the overall experience are truly appreciated, and we will be sure to share your feedback with the team.
Thank you again for choosing Held Health and for your recommendation.
Amber
Customer Experience Manager
Held Health
Although we got what we needed in the…
Although we got what we needed in the end we had to complain before the report was released. Communication is difficult but can’t fault the service once you’re in front of someone!
16 maart 2026
Antwoord van Held Health
Thank you for taking the time to share your feedback, Allana.
We’re pleased to hear that you ultimately received the support and outcome you needed, and that your experience with our clinicians and team during appointments was a positive one. Providing compassionate, high-quality care is extremely important to us, so it’s wonderful to know that aspect of your experience met your expectations.
We are, however, very sorry to hear about the delays and communication difficulties you experienced regarding your report. We completely understand how frustrating this must have been, particularly when you were waiting for important documentation. Your feedback has been shared with the relevant teams, and we are continuing to review and improve our communication processes and turnaround times to provide a more consistent experience for all patients and families.
Thank you again for your honest feedback and for choosing Held Health.
Amber
Customer Experience Manager
Held Health
If you are wondering what provider to choose I would 100 percent recommend held health
The whole process I have been through for my child's ASD/ADHD assessment has been fantastic.my child is nearly 17 we have never had any support in place for his struggles until I came to help health .I finally feel heard and supported .
26 mei 2026
Antwoord van Held Health
Thank you for taking the time to share such heartfelt feedback, Preston.
We’re truly delighted to hear that your experience with Held Health has been such a positive one and that you finally feel heard and supported throughout your child’s ASD and ADHD assessment journey. We understand how difficult and emotional it can be for families who have struggled for many years without the right support in place, so it means a great deal to know we were able to help make a difference for both you and your child.
It’s also wonderful to hear that you would recommend Held Health to others who may be unsure about which provider to choose. Providing compassionate, understanding, and supportive care to families is at the heart of what we do.
Thank you again for your kind words and for trusting Held Health with your child’s care.
Amber
Customer Experience Manager
Held Health
Friendly staff that spoke to my child…
Friendly staff that spoke to my child in a way for him to understand. Quick responses/call backs.
27 mei 2026
Antwoord van Held Health
Thank you for taking the time to share your feedback, Logan.
We’re so pleased to hear that you had a positive experience with Held Health and that our team were able to communicate with your child in a way that felt clear, supportive, and easy for him to understand. Creating a comfortable and child-friendly environment is something we place great importance on.
It’s also wonderful to hear that you found our responses and call backs quick and helpful throughout the process.
Thank you again for choosing Held Health and for your kind recommendation.
Amber
Customer Experience Manager
Held Health
Antwoord van Held Health
Thank you for taking the time to share your feedback.
We’re delighted to hear that you had such a positive experience with Held Health. Providing compassionate care and support is at the heart of what we do, so it means a great deal to know that you felt genuinely cared for by our team.
Your kind words about our staff are truly appreciated, and we will be sure to share your feedback with the team.
Thank you again for choosing Held Health.
Amber
Customer Experience Manager
Held Health
Excellent company
Amazing from start to
Finish only downfall is communication but give allowances for how busy they are. Once appointments sent its pretty much plain sailing with no hiccups. Both assessors fantastic, polite and good at putting child and parent at ease.
19 februari 2026
Antwoord van Held Health
Thank you for taking the time to share your feedback, Caron.
We’re delighted to hear that you had such a positive experience with Held Health from start to finish and that both assessors helped put both you and your child at ease throughout the process. Creating a calm, supportive, and professional environment for families is incredibly important to us, so your kind comments mean a great deal.
We also really appreciate your honest feedback regarding communication. As demand for our services continues to grow, we recognise there are times where response times can be slower than we would like, and improving communication remains a key focus for us moving forward. We are actively reviewing and strengthening our processes to provide more timely updates and support for families throughout their journey with us.
Thank you again for your understanding, kind words, and recommendation.
Amber
Customer Experience Manager
Held Health
Great experience from start to finish
Great experience from start to finish
The team couldn’t do enough for us
3 maart 2026
Antwoord van Held Health
Thank you Abraham for taking the time to share your feedback.
We’re so pleased to hear that you had a great experience from start to finish. Providing supportive, compassionate care is incredibly important to us, so it’s wonderful to know that the team made you feel well looked after throughout your journey with Held Health.
Your kind words mean a great deal to us, and we truly appreciate you taking the time to recommend our service.
Thank you again for choosing Held Health.
Amber
Customer Experience Manager
Held Health
Our experience at Held Health has been…
Our experience at Held Health has been fantastic, quick referral, kind and compassionate professionals and thorough assessments. The only thing I think they could improve on is communication eg when you email in, an acknowledgement that your email has been received and will be dealt with. Other than that they are great and engaged my son so well to seek out his diagnosis and what support he may need. Including him as part of the assessment and decisions has been key and done in a child inclusive manner ☺️
8 april 2026
Antwoord van Held Health
Thank you for taking the time to share such thoughtful feedback, Lindsey.
We’re delighted to hear that your experience with Held Health has been such a positive one and that you felt supported by our kind and compassionate team throughout the process. It’s especially wonderful to hear that your son felt engaged and included during the assessments, as ensuring children feel heard, respected, and involved in decisions about their care is something we care deeply about.
We also really appreciate your constructive feedback regarding communication. We completely understand how reassuring it can be to receive acknowledgement that emails have been received and are being reviewed. As our service continues to grow, improving communication and response processes is a key focus for us, and feedback like yours is incredibly valuable in helping us make those improvements.
Thank you again for your recommendation and for choosing Held Health to support your family.
Amber
Customer Experience Manager
Held Health
All the staff were really helpful and…
All the staff were really helpful and patient. They explained everything and made sure we understood the process and all our questions were answered, without feeling like you were being rushed. I would highly recommend you all
26 mei 2026
Antwoord van Held Health
Thank you for taking the time to share your lovely feedback, Rachael.
We’re delighted to hear that our team made you feel supported throughout the process and took the time to ensure everything was clearly explained and all of your questions were answered. We understand how important it is for patients and families to feel comfortable, informed, and never rushed during appointments, so it’s wonderful to know this was reflected in your experience.
Your kind recommendation means a great deal to us, and we truly appreciate you choosing Held Health.
Amber
Customer Experience Manager
Held Health
Would recommend
Waiting time was only thing I’d say but other wise I’d recommend them very friendly and felt welcomed and took time to explain things
16 mei 2026
Antwoord van Held Health
We’re so pleased to hear that you found the team friendly, welcoming, and supportive throughout your experience with Held Health. Taking the time to explain everything clearly and ensuring patients feel comfortable and informed is something we care deeply about, so it’s wonderful to know this made a positive difference for you.
We also appreciate your comments regarding waiting times. As demand for our services continues to grow, we know how important timely access to care is, and we are continually reviewing and expanding our capacity to help reduce waiting times wherever possible.
Thank you again for your recommendation and for choosing Held Health.
Amber
Customer Experience Manager
Held Health
Good communication
Good communication, very knowledgeable, clear explanations. Lots of opportunities to ask questions for both us and our child.
24 mei 2026
Antwoord van Held Health
Thank you for taking the time to share your feedback, Sara.
We’re so pleased to hear that you found the communication clear and supportive throughout your experience with Held Health. Providing clear explanations and creating an environment where both parents and children feel comfortable asking questions is something we place great importance on, so it’s wonderful to know this came across during your appointment.
We’re delighted that you felt well informed and supported throughout the process, and we truly appreciate you taking the time to share your experience.
Thank you again for choosing Held Health.
Amber
Customer Experience Manager
Held Health
ADHD assessment, RTC
Dr Shakeel Ahmed created a very calming mood and environment for our son’s assessment. He explained everything to him in a manner he understood.
Was very informative, and assuring throughout the appointment.
22 mei 2026
Antwoord van Held Health
Thank you for taking the time to share your feedback, Holly.
We’re delighted to hear that Dr Shakeel Ahmed created such a calm and reassuring environment for your son’s assessment. We understand how important it is for patients and families to feel comfortable and supported throughout the process, and it’s wonderful to know that everything was explained in a way your son could easily understand.
We will be sure to pass your kind comments on to Dr Ahmed, who will be very pleased to hear that his informative and compassionate approach made such a positive difference to your experience.
Thank you again for choosing Held Health and for sharing your experience with us.
Amber
Customer Experience Manager
Held Health
Good but needs to sort out replying to emails and telephone messages.
After spending 2 1/2 years on the NHS waiitng list and then being told it was likely going to be another 2 year wait, it was a relief to be seen by Held Health relatively quickly. Once we had our appointment it all went smoothly and efficiently. However, it is impossible to contact Held Health if you have a query, they do not reply to phone messages or emails, so that is very frustrating and leads to unnecessary worry and anxiety. If it hadnt been for that, I may have given them five stars.
19 januari 2026
Review zonder uitnodiging
Antwoord van Held Health
Thank you for taking the time to share your experience, Louise.
We’re really pleased we were able to support you after such a long and frustrating wait with the NHS, and that once your appointment took place, the process felt smooth and efficient. We understand how important it is to finally feel listened to and supported after such a long period of uncertainty.
We also sincerely apologise for the frustration caused when trying to contact us afterwards. As a growing service, we have experienced periods of exceptionally high demand, and we recognise that our communication and response times have not always met the standard our patients deserve. We completely understand how this can lead to unnecessary worry and anxiety, particularly when patients are navigating healthcare decisions and need reassurance or timely answers.
Improving communication is a major focus for us moving forward. We are actively expanding our customer support team, reviewing our response processes, and introducing improvements to ensure patients can reach us more easily and receive quicker, more consistent updates and support.
We genuinely appreciate your honest feedback, as it helps us identify where we need to do better and continue improving the experience for all of our patients.
Thank you again for choosing Held Health.
Amber
Customer Experience Manager
Held Health
The assessor really helped with my son…
The assessor really gelled with my son and he was able to be himself. She was knowledgeable and I came away thinking I'm so glad she was assigned to us. Medication waitlist seems shorter from the sounds of things than other providers too. Overall we've had a positive experience with Held Health.
21 mei 2026
Antwoord van Held Health
Thank you so much for your kind review, Lisa. We’re delighted to hear that your son felt comfortable enough to truly be himself during the assessment, and that you felt so well supported by your assessor.
Building trust and creating a relaxed, understanding environment is incredibly important to us, so it’s wonderful to know this made such a positive difference to your family’s experience.
We’re also pleased to hear that the next steps in the medication pathway have felt reassuring for you. Thank you again for taking the time to share your experience and for choosing Held Health.
Kind regards
Amber
Customer Experience Manager
Supportive and friendly
My daughter is selective mute, this didn’t hinder the assessment. She was shown patience and respect throughout the whole process.
13 mei 2026
Antwoord van Held Health
Thank you for your lovely review, Jessica. We’re so pleased to hear that your daughter felt supported, respected, and comfortable throughout her assessment.
We understand that every child communicates differently, and it’s incredibly important to us that each person is met with patience, understanding, and care. We’re glad this helped make the process a positive experience for both of you.
Thank you again for your kind words and for trusting Held Health to support your family.
Kind regards
Amber
Customer Experience Manager
Held Health
Lovely company.
Appointments much quicker than others, very professional and easy to talk too. Put you at ease when talking to them, looking forward to continuing to work with them.
16 mei 2026
Antwoord van Held Health
Thank you Jenny so much for your lovely review. We’re delighted to hear that you found the appointment process quick, professional, and easy to navigate.
Making people feel comfortable, listened to, and at ease is incredibly important to us, so it’s wonderful to know that reflected in your experience with our team.
We truly appreciate your kind words and look forward to continuing to support you throughout your journey with Held Health.
Kind regards
Amber
Customer Experience Manager
Held Health
Great Service
All the clinicians and dr's we interacted with were amazing. Explained everything to my daughter and could not have asked for better people to have done her assessments
19 mei 2026
Antwoord van Held Health
Thank you so much for your kind words, Sue Ann. We know how overwhelming and emotional this process can feel, so we’re incredibly pleased to hear that our team helped make a difficult time easier for you.
Your feedback means a lot to us, and we’re grateful you trusted Held Health to support you along the way.
Kind regards
Amber
Customer Engagement Manager
Amazing people who helped made a…
Amazing people who helped made a difficult time so much easier.
9 mei 2026
Antwoord van Held Health
Thank you so much for your kind words, Linzi. We know how overwhelming and emotional this process can feel, so we’re incredibly pleased to hear that our team helped make a difficult time easier for you.
Your feedback means a lot to us, and we’re grateful you trusted Held Health to support you along the way.
Kind regards
Amber
Customer Experience Manager
Held Health
We have had a very positive experience…
We have had a very positive experience with Held Health so far. They took the time to clearly explain my daughter’s diagnosis to me and really helped me understand what has been happening and what the next steps are. We are now waiting for the medication process to begin.
The process through the Right to Choose pathway did take longer than originally quoted and, in total, we have waited just over a year. However, I appreciate that demand for these services has increased significantly, which has understandably affected waiting times. Despite this, it has still been much quicker than the alternative local pathway would have been for us.
Throughout the process, we have felt listened to and supported, and I am grateful for the help and reassurance we have received so far.
17 mei 2026
Antwoord van Held Health
Thank you so much for your thoughtful review, Erica. We’re really pleased to hear that you and your daughter have felt listened to, supported, and reassured throughout the process.
We understand how important it is for families to have clear explanations and guidance following a diagnosis, so it means a great deal to know our team helped you better understand the next steps ahead.
We also truly appreciate your patience regarding the waiting times through the Right to Choose pathway. Demand for ADHD and autism assessment services has increased significantly across the UK, and while we know the wait can feel difficult, we’re glad we could still provide a faster route to support for your family.
Thank you again for your kind words and trust in Held Health. We wish your daughter all the very best as she begins the next stage of her treatment journey.
KInd regards
Amber
Customer Experience Manager
Held Health
Antwoord van Held Health
Hi Kim,
Thank you so much for your kind words and recommendation. We’re delighted to hear you had an excellent experience with Held Health. Providing supportive, high-quality care is always our goal, and your feedback means a lot to the team.
We truly appreciate your support and look forward to being here whenever you need us.
Amber
Customer Experience Manager
– The Held Health
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