Helmexpress.com Reviews 220

Commande d’un casque SCHUBERTH c5, réduction de 100€ sur le casque.
Réception sous 4 jours.
J’avais peur par rapport aux avis mitigés. En tout cas de mon côté RAS.

Purchased a HJC F70 Carbon helmet on 29 Dec 2022.Best UK online price was £399 .Helmexpress with 10% sign up discount was £200. I did have to pay £52 in vat and fees.I was aware that purchases over £135 would attract fees. Item took less than 7 days to arrive including the New year Bank holidays.

J'ai commandé un casque Shark Evo gt sur le site le dimanche reçu le jeudi, prix imbattable il y avait une remise payé 285 Euros

Sizes chart is approximate. High shipping cost. Bad return process. One buys in Germany and has to return to Austria. On own expenses of course. There is a loooooong way to go for this shop. They're like 20 years behind

Habe den Helm von Nexx den ich vergangenes Jahr gekauft habe nur 5 Minuten gefahren und wollte diesen wegen lauter windgeräusche zurück schicken was von HE abgelehnt wurde.BODENLOSE Frechheit dann eben wieder im Stationären Handel.

WOW ordered a £550 coat on 4th Dec - it’s never turned up, dozens of emails and being told to wait and wait and wait, still not arrived 8weeks later. Unable to get my money back - seems clear the item is lost or not even sent??. DO NOT BUY FROM THIS SITE IF YOU EXPECT HONEST REFUND, AS ITS NOT PART OF THEIR CUSTOMER SERVICE of REFUND POLICY.

Helmet never delivered because Helmexpress never included the street address (or building name) on the package! Customer service never admitted their mistake ("post office delays" or "a system generated error"), blamed others and had no care for the inconvenience they caused. On 22nd November I ordered a Schuberth C5 as a Christmas present for my wife - Helmexpress completely screwed up the order. By 30th Nov the system showed it was stuck at a UK mail centre because it did not have a full address. When i chased on 7th and 12th Dec Helmexpress blamed the post office. It took many emails and nearly 8 weeks before I received a refund in mid January - they said it was a "goodwill gesture!" Helmexpress never acknowledged their basis mistake and never tried to make it right or to resend the helmet. Once they received the helmet back (25th Jan) they just sold it for a higher price to some other unsuspecting customer! They had enough disdain for their customer to tell me that "We made every effort to ensure that everything turned out in your favour." Laughable! I paid in full on 22nd Nov, gave a full address and never received the helmet. Helmexpress did nothing to correct their mistake and to send me the product i bought and paid for - hardly an ending where everything worked out in my favour. Really unprofessional, denied their own mistake and showed no care the customer inconvenience caused.

Searched for a while for the helmet i wanted and at a good price found it at helm express for alot less than ive seen. Read the reviews which were mixed. Ordered anyway on a sunday night and received my delivery in the Wednesday. All the way from germany. Everything perfect, very pleased, cannot fault at all. Keep up the good work 😀

Bei Rücksendung wird sehr lange verzögert Geld zur erstatten!!!!!
Rücksendung am 13.01 angekommen und das Geld bis Heute nicht erstatte!!!!!!!!!!!!!!!!!!!

Terrible customer service, they don't answer you thank god I paid with PayPal and got a refund. Stay away from this website they don't know how to work

Habe ein paar Griffe für meine Haybusa gekauft und auch wenn's aus Österreich geliefert wurde , war es mega schnell hier !
Die Kommunikation hervorragend ! So sollte online Shopping sein !
Danke

Warte seit 22.04.2022 auf eine Rückabwicklung

Les articles sont annoncés "disponibles en stock" pour inciter à la commande alors que les produits ne sont pas disponibles dans leurs locaux. Après réclamation par mail, leur "Service Clients" vous répondent hors sujet. Il savent que vous avez raison et n'expriment aucune excuse.
A fuir : manque de sérieux et de professionnalisme.

Skihelm bestellt und per Paypal bezahlt. Ein paar Tage später und erst auf Nachfrage, habe ich eine Bestellbestätigung erhalten aber nicht auf Geschäftspapier sondern auf blanco Grundlage. Nach mehreren Tagen musste ich erneut nachfragen weil keine Versandbestätigung ankam.
Mir wurde mitgeteilt Geduld zu haben.
Nach weiteren Tagen und erneuter Nachfrage erhielt ich eine Rückerstattung auf Paypal ohne Begründung. Ein solcher Kundendienst verdient den Namen nicht

Alles Tipptopp Danke schnell und genau so wie bestellt Top Preis gerne wider

I ordered a crash helmet from this company and then had a letter from parcel force asking for an extra £52 for vat and clearance fee. In fairness under the item price it does mention non EU countries may be subject to additional taxes, so I have to accept some fault for not spotting this. However at checkout it said no shipping costs and made no mention of custom taxes. If the company were transparent about how much custom taxes and clearance fees would charged be then I expect they would have better reviews but less enticed customer making the same mistake as me.

Fuyez ce site comme la peste ! J'ai commandé une paire de gants FIVE le 1er décembre avec livraison express en 48 heures soit disant... à ce jour (20jours plus tard) je n'ai aucun colis, le suivi ne fonctionne pas et j'ai droit à des mails automatique de réponse.
Quand je hausse le ton, les réponses reçues sont comment dire... on me prend pour un imbécile ! bref, se sont des gros voleurs, qui ne veulent pas rembourser le client, et moi, je m'assoies sur 100 euros...

Datenschutz ungenügend. Ich habe mich neu registriert und sofort, als mir mein Konto angezeigt wurde, war eine Bestellung einer fremden Person samt Name und Adresse sichtbar.

Ordered a helmet in September that was meant to be despatched beginning of October. The date has been pushed back 4 times (each time a week or so before despatch) and is currently showing as January. I would only order something that is in stock if you want it by a guaranteed date.....

I ordered a Kappa K49 top/luggage box, on 29/11/22. It arrived and was delivered on 05/12/22. It came very well packaged and undamaged. Excellent service!

To anyone commenting on the customs duties, since leaving the EU you are required to pay them for goods over £135.00. As for returns, I guess that is the risk you take ordering from outside the UK.....especially ordering clothing/kit you haven't tried on.