I recieved my 7 piece set in Sep 2024. The large frying pan has been used pretty much 3-4 times every week cooking everything from steak, chicken, eggs, vegetables resulting in pasta or rice dishes, s... Toon meer
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I’m very happy with my experience with HexClad! ⭐⭐⭐⭐⭐ The customer service was excellent. They responded to every email with care and made sure all my questions and concerns were taken care of.... Toon meer
Bedrijf heeft geantwoord
Non existent support, even after registering my pans three times I still didn't get any confirmation of it. Pans are ok but support and the website is a disgrace. No contact possible with them. All I... Toon meer
Bedrijf heeft geantwoord
Had a few scratches on my frying pan coming through 18 months after i bought it. Asked Hexclad if that was a fault and they replaced it within 12 hours. Impressive customer service
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contactgegevens
Verenigde Staten
- hexclad.co.uk
4,5
Uitstekend
356 reviews
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Issue with coating on 20” frying pan
Had an issue with the coating on my 20” frying pan which I purchased in May. Contacted customer service this morning (1stJuly) to address the issue. I was asked to send photos and without hesitation HexClad are sending me a replacement which I should receive within 3 to 5 days. Excellent service, no quibbling about the issue with pan, can’t recommend HexClad enough. Can’t praise the company high enough
1 juli 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing your experience, Lynette!
We’re really glad our team was able to review your case quickly and get a replacement arranged for your 20” frying pan without delay. Providing a smooth, no-hassle experience is exactly what we aim for, so it’s great to hear that reflected in your interaction.
We truly appreciate your kind words and recommendation. Thank you for choosing HexClad, and we hope you enjoy your replacement pan for years to come. Happy cooking! - Brittany, HexClad Support
Hexclad pots and pans are excellent and so is their customer service
Hexclad pots and pans are excellent. I had reason to make a warranty claim, which was resolved in less than half a day. A replacement pot is being sent. Excellent customer service backed up by a very good warranty. Would definitely buy again. Highly recommended
1 juli 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your kind feedback!
We’re delighted to hear you’re enjoying your HexClad cookware and that your warranty claim was resolved so quickly. Providing fast, reliable support and standing behind our products is something we take real pride in.
We truly appreciate your recommendation and support, and we hope you enjoy your replacement pot for many years to come. - Brittany, HexClad Support
Excellent customer service
Wilson was very professional, clear and efficient. Excellent customer service!
30 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your kind feedback!
We’re glad to hear Wilson was able to assist you with professionalism, clarity, and efficiency. We’ll be sure to share your appreciation with him.
We really appreciate you taking the time to leave this review, and we’re always here if you need anything in the future. - Brittany, HexClad Support
Customer service has been awful
Customer service has been awful.
I purchased a set and needed to return some items and change for different sizes.
At first they were extremely helpful and we got a return arranged.
They have had my return for other 3 weeks and won't issue me a refund or voucher to purchase new pans.
Every update is the same just saying they are looking into it and had delays etc etc.
Coming up to 4 weeks to process a refund is not on and you can't speak to a human on the phone.
I have had to report this to my credit card company which I didn't really want to do.
Be very cautious if you are using them and need a refund or exchange.
For the amount the products cost I would expect a much better service.
Very disappointed
****UPDATE***
I can confirm this was resolved in the end and I recieved a voucher to allow me to purcahse some different pans which im happy with.
Took too long but thanks for getting it resolved.
30 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We understand how frustrating delays with returns and refunds can be, especially after initially expecting a quick resolution. This is not the experience we aim to provide, and we apologize for the lack of timely updates and support you’ve received.
We’ve also sent you a request to gather your details so we can locate your order and review your case directly with our team. Once we have your information, we’ll investigate what has happened and work to get this resolved as quickly as possible.
We appreciate your patience and the opportunity to make this right. - Brittany, HexClad Support
great customer service
very quick, easy and helpful customer service. Jericho was great
26 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback!
We’re glad to hear the process was quick, easy, and helpful, and that Jericho was able to assist you. We’ll be sure to pass along your kind words to him.
We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future. - Brittany, eExClad Support
No refund after 16 days
Have been waiting 16 days after they recieved my returned items for a response or update.
RMA RHUK1043513
Spoke to AI agent on the phone, it can't help. Asked to speak to a human, none available. Left a message, no response.
For a company backed by celebs, would have hoped for better - frankly this level of service is abysmal
26 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback, and we're sorry to hear about your experience.
We've reviewed your return and can confirm that your refund has been fully processed. We apologize for the delay in communication and understand how frustrating it must have been to wait for an update after your returned items were received.
We appreciate your patience throughout the process, and we're sorry we didn't provide the level of service you expected. If you have any further questions or need any additional assistance, please don't hesitate to reach out, we're here to help. - Brittany, HexClad Support
Extraordinary customer service.
I accidentaly dropped and smashed the lid of my precious 6.6 Litre Saute pan.
I wrote to Hexclad customer care and was contacted by a very helpful Yahia K who, after checking my order details, has sent a replacement free of charge.
Very generous and exemplary customer care.
Well done Hexclad; well done Yahia.
25 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing your experience!
We’re sorry to hear about the accident with your lid, but we’re really glad Yahia was able to help you quickly and get a replacement arranged for you. We’ll be sure to pass along your kind words, Yahia will really appreciate the recognition.
It’s great to hear you found the process smooth and supportive. Thank you for your continued trust in HexClad, and we hope you enjoy your 6.6L sauté pan for years to come. - Brittany, HexClad Support
Your Customer Service team - Awesome
Your Customer Service team, including Jericho, has been awesome in helping us replace a 2-quart pan we ruined on the burner. Companies like yours need to be promoted for your great products and customer service team. I will certainly do that at every opportunity I get.
We ruined our pot by accidentally leaving it on the burner when we thought we shut the burner off. Thank you for replacing our 2-quart pot and lid with ease!
24 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your thoughtful message and kind words!
We’re really glad Jericho and the team were able to make the replacement process simple and stress-free for you. Accidents happen, and we’re happy we could help get your cookware replaced quickly and easily.
We truly appreciate your support and your willingness to recommend us, it means a great deal to the team. We hope you continue to enjoy your HexClad cookware for years to come. - Brittany, HexClad Support
Wilson was very helpful and responded…
Wilson was very helpful and responded in an efficient manner with a great outcome. Thank you!
23 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your kind feedback!
We’re glad to hear Wilson was able to assist you efficiently and deliver a great outcome. We’ll be sure to pass along your appreciation to him.
If you ever need anything in the future, we’re always here to help. Happy cooking! - Brittany, HexClad Support
Mishaunna did a fabulous job assisting…
Mishaunna did a fabulous job assisting me with my warranty and issue I had with my knife. Id give her a 10 star if I could!!! Thank you guys again
22 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your amazing feedback!
We’re thrilled to hear that Mishaunna was able to assist you with your warranty claim and get everything sorted with your knife. We’ll be sure to pass along your kind words, she’ll really appreciate them.
Your support means a lot to us, and we’re glad we could help. If you ever need anything in the future, we’re always here for you. - Brittany, HexClad Support
Very disappointed
Very disappointed
2 star only for customer service
600$ i put them in garbage
Order : 112-7717087-6443405 amazon
Order 2031440 , haxclad
And more…
They are sticky like others i hope this message helps someone after read it
19 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your feedback. We're sorry to hear that your experience with your cookware has been disappointing.
Based on what you've described, it sounds like there may be built-up residue affecting the cooking surface. A thorough deep clean to remove any burnt-on oils or residue, along with cooking over low to medium heat, can often restore the pan's performance, as HexClad is designed to heat very efficiently.
We'd still like the opportunity to help. Please reach out to us at support@hexclad.com with your order information, and our team will be happy to review your case and work with you toward a solution. We appreciate you giving us the chance to assist. - Brittany, HexClad Suport
I purchased HexClad pans in 2023
I purchased HexClad pans in 2023, they have been fabulous pans, used everyday. To quote my partner, who does the washing up, they are the easiest to pans to clean too. However, recently there was an issue with the non stick coating so I contacted HexClad under the warrantee thinking they’d fob me off saying wear and tear, but no. Within 24 hours they’d reviewed by claim and dispatched replacement pans without the need to return the originals. I was well impressed with the customer service, but equally pleased with the pans
20 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing your experience!
We’re delighted to hear your HexClad pans have been a great part of your daily cooking routine and that even the cleanup has been easy. It’s also great to know our warranty process exceeded your expectations, handling your claim quickly and getting replacement pans dispatched within 24 hours is exactly the experience we aim to deliver.
We truly appreciate your support and kind words about both our cookware and customer service. We hope you continue to enjoy cooking with your HexClad pans for many years to come. -Brittany, HexClad Support
Oh my goodness
Oh my goodness, I had the privilege of getting to know one of the finest customer support professional “ Mishaunna M.”. Who is quick,polite and extremely helpful person I could’ve ever asked. He not only just resolved my issues rather helped me with all the guidance and with resolution, I was given with all useful resources to know the best use of the cookware for making it lasts longer.
Amazing experience and kudos to such kind person at Hexclad.
Thanks,
Satyabrata
18 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your wonderful feedback, Satyabrata!
We're thrilled to hear about your experience with Mishaunna and that they were able not only to resolve your issue quickly and efficiently, but also provide helpful guidance on getting the best long-term use from your cookware. That level of care and support is exactly what we aim for.
We'll be sure to pass along your kind words, Mishaunna will really appreciate the recognition. Thank you again for taking the time to share your experience, and we hope you continue to enjoy your HexClad cookware for years to come. Happy cooking! - Brittany, HexClad Support
Jericho
The guy who helped me was very fast and straight forward. Service was excellent and he responded to emails quuckly. I thought it is going to be very hard to get a replacement for the pan, but Jericho got it done real fast and easy. Very good customer service.
17 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your kind review!
We're delighted to hear that Jericho made the warranty process quick, straightforward, and easy for you. Providing fast, efficient, and friendly support is what we strive for, and we're glad your experience reflected that.
We'll be sure to share your kind words with Jericho, he'll truly appreciate the recognition. Thank you for choosing HexClad, and we hope you enjoy your replacement cookware for years to come. - Brittany, HexClad Support
Hexclad Over Rated and Over Priced
I have been cooking for more than 20 years, so when I saw HEXCLAD being advertised by celebrity chefs as the best In the world , you'll never need anything else etc, I bought a set of pans....
The result is I am totally disappointed with them.
They look fantastic high end quality but their non stick claim just isn't true..
Their easy clean claim isn't true..
Overpriced over hyped and over rated...
14 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your feedback. We're sorry to hear that your experience hasn't met your expectations.
Based on what you've described, it sounds like your cookware may be getting hotter than needed. HexClad performs best over low to medium heat, as the hybrid surface is designed to heat efficiently. Using higher heat can cause food residue to burn onto the surface, which may affect both the nonstick performance and ease of cleaning.
If there is any burnt-on residue, we recommend removing it thoroughly before trying the cookware again with lower heat settings. This often helps restore the cooking surface's performance.
If you're still experiencing issues after making these adjustments, please reach out to our support team at support@hexclad.com. We'd be happy to help troubleshoot further and ensure you're getting the best experience with your cookware. - Brittany, HexClad Support
I contacted Hexclad with my warranty…
I contacted Hexclad with my warranty claim. I got a very fast response, on answering a few questions nd providing information, I was advised that my claim was valid and a replacement would be sent. The whole process took 3emails over a 2 hr period. The replacement was on its way within 24 hrs
11 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your wonderful review!
We're thrilled to hear that your warranty claim was handled quickly and efficiently, and that the process was straightforward from start to finish. Our team works hard to make resolving warranty claims as smooth and hassle-free as possible, so it's great to know we met your expectations.
We truly appreciate your support and hope you enjoy your replacement cookware for many years to come.-Brittany, HexClad Support
Outstanding customer service received from Amr…
The customer service received from Amr Atef was outstanding in dealing with an issue I had with a 7.5 Litre pot. It had developed some blemishes on the cooking surface, which developed and was not due to improper use. Never dishwashed, only hand cleaned and dried. The pot was a prize that I won some 18 months ago and therefore I had no proof of purchase, a requirement needed under warranty claims.
But thanks to Amr and his very quick and efficient assistance, Hexclad have kindly offered me a free of charge replacement for which I am truly grateful.
12 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for taking the time to share your experience!
We're delighted to hear that Amr was able to assist you and make the warranty process as smooth as possible. Providing prompt, thoughtful support is something we strive for, and we're glad we could find a solution for your 7.5L pot.
We'll be sure to pass along your kind words to Amr, he'll truly appreciate the recognition. Thank you for your support, and we hope you enjoy your replacement cookware for many years to come. -Brittany, HexClad Support
Brilliant customer service
I’ve been using my HexClad wok for around two years when it started to develop some sticking issues. I contacted HexClad customer service and emailed them a few photos of the wok. The response was incredibly quick and they immediately arranged a replacement under warranty. The customer service (Amr Atef) was absolutely fantastic. They responded very quickly and the whole issue was resolved the same day which really exceeded my expectations. It’s rare to find a company that stands behind its products so well. I’ll definitely be sticking with HexClad for life. Highly recommended.
2 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your fantastic review! We're delighted to hear that your warranty experience exceeded your expectations.
We'll be sure to share your kind words with Amr, he'll be thrilled to know his prompt support and dedication made such a positive impression. Standing behind our products and providing exceptional customer service is something we take great pride in.
Thank you for your continued trust and recommendation. We're grateful to have you as part of the HexClad family and hope you enjoy your replacement wok for many years to come. -Brittany, HexClad Support
Excellent customer service!!
11 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your kind review! We're thrilled to hear you had an excellent experience with our customer service team.
Your support means a lot to us, and we're grateful you took the time to share your feedback. We look forward to being here whenever you need us. Happy cooking! - Brittany, HexClad Support
Coating Failing on Hex Clad Pans
I purchased a 13 pc Hexclad pan set along with the small stand alone pot with our wedding money as I wanted a high end set of pans to start off in our new home.
We only put the pans into use a year later due to moving house and have had failings on the coatings on the 5 pans we use the most which is very disappointing.
To be fair Hex Clad have honoured the lifetime warranty and replaced all pans but given the failure rate of this pans in respect to the amount of use and care we have shown them I would prefer my money back.
I wouldn't recommend these pans to anyone. Bought as i beloved the price was worth it which on reflection it defiantly is not.
I also note that the coatings on the replacement pans are not the same as the ones that have continually failed.
10 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your experience. We're sorry to hear that you've been disappointed with the performance of your cookware.
We're glad we were able to honor our lifetime warranty and replace the affected pans, though we understand that doesn't change your overall experience. We appreciate your feedback.
We hope the replacement cookware provides the experience you originally expected. If you have any concerns with the new pans or need any additional assistance, please don't hesitate to reach out to us at support@hexclad.com. We're always happy to help. - Brittany, HexClad Support
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