I recieved my 7 piece set in Sep 2024. The large frying pan has been used pretty much 3-4 times every week cooking everything from steak, chicken, eggs, vegetables resulting in pasta or rice dishes, s... Toon meer
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Lees wat reviewers zeggen
I’m very happy with my experience with HexClad! ⭐⭐⭐⭐⭐ The customer service was excellent. They responded to every email with care and made sure all my questions and concerns were taken care of.... Toon meer
Bedrijf heeft geantwoord
Non existent support, even after registering my pans three times I still didn't get any confirmation of it. Pans are ok but support and the website is a disgrace. No contact possible with them. All I... Toon meer
Bedrijf heeft geantwoord
Had a few scratches on my frying pan coming through 18 months after i bought it. Asked Hexclad if that was a fault and they replaced it within 12 hours. Impressive customer service
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contactgegevens
Verenigde Staten
- hexclad.co.uk
4,5
Uitstekend
356 reviews
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Mishaunna provides great customer service
Mishaunna was great handling my warranty claim. Very thorough and quick to resolve the issue I was having, which speaks to the quality of the hexclad products!
9 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your kind words! We're delighted to hear that Mishaunna was able to assist you with your warranty claim and provide a thorough and timely resolution.
We'll be sure to share your feedback with Mishaunna—she'll be thrilled to know her efforts made such a positive impact. Thank you for your support, and we hope you continue to enjoy your HexClad cookware for years to come. Happy cooking! - Brittany, HexClad Support
Great Customer Service
I would like to express my sincere appreciation for the outstanding customer service I received from Amr Atef at HexClad
Amr was professional, courteous, and incredibly helpful throughout the entire process. He arranged a replacement for my 30cm sauté pan quickly and efficiently, making what could have been a difficult situation completely stress-free.
I was genuinely impressed by the level of service I received. Amr kept me informed, handled everything promptly, and demonstrated a real commitment to customer satisfaction. His professionalism and attention to detail reflect exceptionally well on HexClad.
Thank you, Amr, for going above and beyond. Excellent customer service like this is one of the reasons I will continue to recommend and support HexClad products in the future.
9 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your wonderful review and for taking the time to recognize Amr's efforts.
We're delighted to hear that Amr provided you with such a smooth and stress-free experience. Delivering professional, efficient, and attentive support is exactly what we strive for, and we're so pleased that he was able to assist you with your replacement sauté pan.
We'll be sure to share your kind words with Amr—he'll truly appreciate your recognition. Thank you for your continued support and recommendation. It means a great deal to us, and we hope you enjoy your new pan for many years to come. Happy cooking! -Brittany, HexClad Support
HexClad's customer service
My original pans developed issues despite being properly used and maintained, which was disappointing. However, HexClad's customer service was exceptional throughout the entire process.
A special thank you to Amr Atef, who handled my case with professionalism, kindness, and genuine care. He took my concerns seriously, provided helpful advice, and arranged replacements quickly and efficiently.
The replacement pans arrived promptly. Most importantly, the way HexClad stood behind its product and treated me as a valued customer has restored my confidence in the brand.
Excellent customer service is rare these days, and HexClad truly exceeded my expectations. Thank you, Amr, for making this a positive experience.
I would not hesitate to recommend HexClad based on the level of customer support I received.
4 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your thoughtful review and for giving us the opportunity to make things right.
While we're sorry to hear you experienced an issue with your original cookware, we're delighted that Amr was able to provide the level of care and support you deserved. We'll be sure to share your kind words with him, he'll be thrilled to know he made such a positive impact on your experience.
Standing behind our products and taking care of our customers is incredibly important to us, and we're so pleased we were able to restore your confidence in HexClad.
Thank you again for your recommendation and support. We hope you enjoy your replacement cookware for many years to come, and we're always here if you ever need anything. Happy cooking! - Brittany, HexClad Support
Hexclad and Amr Atef in particular have…
Hexclad and Amr Atef in particular have been amazing. Had an issue which I reported, it was resolved within 2 hours and a replacement product sent straight away. Hexclad is brilliant and I would highly recommend.
4 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for taking the time to share your experience! We're thrilled to hear that Amr was able to resolve your issue so quickly and get a replacement on its way.
We'll be sure to pass along your kind words to Amr—they'll be delighted to hear your feedback. We truly appreciate your support and recommendation, and we're grateful to have you as part of the HexClad family. Happy cooking! - Brittany, HexClad Support
Price Matched!
Great product and even greater customer service! I noticed the 5.5 qrt hybrid sauté pan went on sale. I just received my order last week. I contacted customer service and requested for the sale price. Jericho was really understanding and gave me $31 credit!
3 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your kind feedback!
We’re glad to hear you’re enjoying your purchase and that Jericho was able to assist you with your request in a helpful and understanding way. We’ll be sure to share your appreciation with him.
We really value your support and are always here if you need anything in the future. Enjoy your new sauté pan, - Brittany, HexClad Support
Great customer service
Great customer service, resolves problems swiftly and ensure customer satisfaction. I would like to point out Amr Atef who assisted me.
2 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
We're delighted to hear that you had a great experience with our customer service and that your issue was resolved quickly to your satisfaction. We'll be sure to share your kind words with Amr Atef he'll be thrilled to know his support made a positive difference.
Thank you for choosing HexClad. We truly appreciate your trust and support!
HexClad Support.
Jericho was a fantastic help
Jericho was a fantastic help - Thanks!
2 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your kind note!
We’re really glad to hear Jericho was able to help you so effectively. We’ll be sure to pass along your thanks to him.
We appreciate you taking the time to share your experience, and we’re always here if you need anything in the future. - Brittany, HexClad Support
Excellent customer support (always)
Amr Atef was so helpful - as have all members of the team who I've dealt with at Hexclad.
Ive had a few hexclad frying pans, small, medium and large and haven't quite found how to keep them none stick which has been frustrating.
Support shared some tips with me:
Prep: Place your clean cookware on the stove.
Oil: Add a high-smoke point oil (we recommend avocado oil for best results). Avoid low-smoke-point oils, as they burn easily and create a sticky layer.
Heat: Set your stovetop to low-medium heat for 3-4 minutes.
Coat: Once the pan is hot, carefully swirl the oil to fully cover the surface.
Cool: Let the pan cool down naturally and wipe off any excess oil.
3. Preventing Future Sticking
Heat Management: HexClad is highly efficient. You typically only need low to medium settings. High heat causes oil to carbonize, leading to the "burnt residue" you're seeing now.
Watch the Tutorial: For a visual demonstration of these tips, watch our "HexHack" video (link not allowed here)
Im looking forward to getting my replacement pans (2) and ill be trying the steps mentioned.
The life time warranty has been a god send, I appreciate the easy at which this process works...i just wish yhe pans would be non stick always...i will need to be careful with these next 2.
Thank you :) (exceptional customer suport)
2 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your thoughtful and detailed review!
We're delighted to hear that Amr Atef and the rest of our support team have consistently provided you with exceptional service. We'll be sure to share your kind words with Amr he'll be thrilled to know he made a positive impact.
We appreciate you giving the care tips a try, and we hope your replacement pans deliver the cooking experience you're looking for. Our Lifetime Warranty is there to give you peace of mind, and we're glad the replacement process has been smooth and straightforward for you.
Thank you for your trust, your patience, and for being a valued member of the HexClad family. We truly appreciate your feedback and hope you enjoy many successful meals with your new pans!
HexClad Support.
Truly Appreciated
Great products, seamless and rapid customer service
2 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
We're delighted to hear that you're enjoying your HexClad products and that you had a seamless and speedy experience with our customer support team. Providing exceptional cookware alongside outstanding service is always our goal.
Thank you for choosing HexClad. We truly appreciate your support and hope you continue to enjoy cooking with us!
HexClad Support.
Amr Atef has been outstanding in…
Amr Atef has been outstanding in helping us with our issue. The customer experience is honestly second to none! In this day & age when humans are scarce & you can’t find someone to help you with your issue, Amr resolved everything immediately & has completely elevated our experience! We can now further endorse Hexclad to even more family & friends! Thank you for the outstanding complete overall service! Bravo 🙌🏼
1 juni 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your incredible review!
We're absolutely delighted to hear about your outstanding experience with Amr Atef. Providing responsive, personalized support is something we take great pride in, and we're thrilled that Amr was able to resolve your issue quickly and make such a positive impact.
We'll be sure to share your kind words with Amr—he'll be honored to know his efforts made such a difference. Your recommendation to your family and friends is the highest compliment we could receive, and we truly appreciate your trust and support.
Thank you for choosing HexClad!
HexClad Support.
Just excellent
Excellent customer service. Quick response, fast decision, and replacement delivered without delay. This level of support is exactly why HexClad is worth the price. Highly recommended.
31 mei 2026
Review zonder uitnodiging
Antwoord van Hexclad
We're delighted to hear that you had such a positive experience with both our products and our customer support. Providing quick responses, efficient resolutions, and a smooth replacement process is exactly what we strive for, so it's wonderful to know we met your expectations.
Your recommendation means the world to us, and we're honored that you feel HexClad is worth the investment. Thank you for choosing HexClad!
HexClad Support.
Good customer support
I've had a Hexclad set for 3 years, and one of my pans started to lose it's coating.
Contacted support and the issue was resolved extremely fast. Very impressed!
26 mei 2026
Review zonder uitnodiging
Antwoord van Hexclad
We're delighted to hear that you've been enjoying your HexClad cookware for the past three years. While we're sorry that one of your pans developed an issue, it's great to know that our customer support team was able to resolve it quickly and leave you impressed.
Your satisfaction is our top priority, and we're grateful for your continued trust in HexClad. Thank you for choosing us, and we wish you many more years of happy cooking!
HexClad Support.
Excellent product and service
The product is excellent and the customer service has been superb. I cannot fault my experience with HexClad.
26 mei 2026
Review zonder uitnodiging
Antwoord van Hexclad
We're thrilled to hear that you're enjoying your HexClad product and that our customer service exceeded your expectations. Knowing that you had such a positive experience means a great deal to us.
Thank you for your trust and support. We truly appreciate you choosing HexClad, and we look forward to being part of your kitchen for many years to come!
HexClad Support.
Excellent Customer Service
Jericho was very understanding, kind, and helpful with solving the issue with my pan. The issue was resolved very quickly and I couldn’t be happier.
20 mei 2026
Review zonder uitnodiging
Antwoord van Hexclad
We're delighted to hear that Jericho was able to assist you with kindness, understanding, and efficiency. Providing exceptional customer service and resolving issues as quickly as possible is what we strive for, so it's fantastic to know we met your expectations.
We'll be sure to share your kind words with Jericho. Thank you for choosing HexClad we truly appreciate your support!
HexClad Support.
Misleading “Non‑Toxic” Claims
Misleading “Non‑Toxic” Claims, Censorship in Their Facebook Group, and Zero Accountability
I purchased HexClad cookware specifically because the company marketed it as “non‑toxic” and implied it was free from harmful PFAS chemicals. Only later did I learn that the cookware I bought does contain PTFE, the same fluoropolymer used in Teflon — a fact that directly contradicts the safety claims that influenced my purchase.
This isn’t just my interpretation. HexClad recently settled a $2.5 million class‑action lawsuit over misleading “PFAS‑free” advertising. That alone should have prompted the company to be transparent with customers, but instead it feels like they’re trying to bury the issue.
When I attempted to ask other customers about their experiences in HexClad’s official Facebook group, my posts were repeatedly denied by the admin. No explanation, no support, no acknowledgment — just silence. The fact that they won’t even allow polite questions about chemical safety or returns is a huge red flag and only reinforces the sense that the company is actively trying to suppress legitimate concerns.
For a brand that built its reputation on “honesty,” “innovation,” and “premium quality,” this experience has been incredibly disappointing. Between the misleading marketing, the lawsuit, the lack of transparency, and the censorship in their own community, I can’t recommend HexClad to anyone who cares about truthful product claims or customer support.
I’ve reached out to HexClad directly requesting a return based on the deceptive advertising. I hope they choose to do the right thing, but so far the experience has not inspired confidence.
25 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your feedback. We're sorry to hear that your experience has left you feeling disappointed.
We understand your concerns regarding our product claims and appreciate you bringing them to our attention. We strive to provide accurate information about our cookware and value open, honest communication with our customers.
We're also sorry to hear about your experience with our Facebook community. Your feedback regarding this has been noted, as we always aim to create a positive and respectful environment for our customers.
We understand that you've already contacted our support team regarding your request. Please be assured that your case is being reviewed, and our team will work with you directly to provide the appropriate assistance.
We appreciate your feedback, as it helps us continue improving both our products and the customer experience.
HexClad Support.
Hexclad a pleasure to deal with
I felt Hexclad gave me the best experience, they went above and beyond for me…
Thank you to Amr Atef who dealt with me,
Love your products and would definitely recommend them.
19 mei 2026
Review zonder uitnodiging
Antwoord van Hexclad
We're thrilled to hear that you had such a positive experience with HexClad and that our team went above and beyond to assist you. We'll be sure to share your kind words with Amr Atef he'll be delighted to know he made such a positive impact.
It's also fantastic to hear that you love your HexClad products and would recommend them to others. Your trust and support mean the world to us.
Thank you for choosing HexClad!
HexClad Support.
Lifetime warranty is worthless. Be warned.
Bought a pan. Pan coating has flaked off. Hexclad agree it has a manufacturing defect. Hexclad refuse to honour the “lifetime warranty” because I bought it from Amazon. Silly me! Naughty Hexclad!
Update in response to Hexclad 08/07/26. Make your own mind up. I quote from Hexclad Customer Support: "While your order was indeed sold by Amazon EU S.à r.l., UK Branch, please note that purchasing directly from Amazon does not automatically mean the purchase was made from HexClad. For warranty claims to be processed by us, the item must be purchased from our authorized Amazon account, Brand Access LLC. Since this order was not placed through our authorized seller account, we unfortunately cannot process the warranty claim directly."
19 mei 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation must be.
We sincerely apologize for any disappointment regarding your warranty claim. Our Lifetime Warranty applies to purchases made through authorized retailers, and we'd like the opportunity to review your case further to ensure you have received the correct information.
If you haven't already, please contact our customer support team with your order details, and we'll be happy to take another look at your situation and see how we can best assist you.
We appreciate your feedback and the opportunity to improve your experience.
The HexClad Team
Excellent product and customer service
The pans have been excellent for years, one has slight chipping developing on the side and with the lifetime warranty they have just replaced this in a quick, easy, efficient and friendly process. Very impressed by the customer service and the product, would highly recommend!
13 mei 2026
Review zonder uitnodiging
Antwoord van Hexclad
We're delighted to hear that you've enjoyed your HexClad pans for years and that our Lifetime Warranty made the replacement process quick, easy, and hassle-free. Providing high-quality cookware backed by exceptional customer service is exactly what we strive for.
Your recommendation means a great deal to us. Thank you for choosing HexClad, and we look forward to being part of your kitchen for many years to come!
HexClad Support.
Great Customer Service
I had to send warranty information and Jericho, customer service agent, was prompt to reply to my submission. Very professional and answered all my questions. Thanks Jericho!
6 mei 2026
Review zonder uitnodiging
Antwoord van Hexclad
We're delighted to hear that you had a great experience with our warranty process. It's fantastic to know that Jericho provided prompt, professional support and was able to answer all of your questions.
We'll be sure to share your kind words with Jericho they'll be thrilled to hear your feedback. Thank you for choosing HexClad and for your continued support!
HexClad Support.
Wow!!
Wow!!! Customer service was amazing. You got yourself a true happy customer here and I look forward to purchasing more products from Hexclad. I appreciate the quick response and excellent customer service. Bravo!!!
6 mei 2026
Review zonder uitnodiging
Antwoord van Hexclad
We're absolutely thrilled to hear about your experience with our customer service. Knowing that we were able to provide a quick response and excellent support truly means the world to us.
We're honored to have you as a happy customer and can't wait to serve you again when you're ready to add more HexClad products to your kitchen. Thank you for your trust and support!
HexClad Support.
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