I recieved my 7 piece set in Sep 2024. The large frying pan has been used pretty much 3-4 times every week cooking everything from steak, chicken, eggs, vegetables resulting in pasta or rice dishes, s... Toon meer
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I’m very happy with my experience with HexClad! ⭐⭐⭐⭐⭐ The customer service was excellent. They responded to every email with care and made sure all my questions and concerns were taken care of.... Toon meer
Bedrijf heeft geantwoord
Non existent support, even after registering my pans three times I still didn't get any confirmation of it. Pans are ok but support and the website is a disgrace. No contact possible with them. All I... Toon meer
Bedrijf heeft geantwoord
Had a few scratches on my frying pan coming through 18 months after i bought it. Asked Hexclad if that was a fault and they replaced it within 12 hours. Impressive customer service
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contactgegevens
Verenigde Staten
- hexclad.co.uk
4,5
Uitstekend
356 reviews
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Antwoord van Hexclad
We're delighted to hear that you found your experience with HexClad quick, simple, and informative. Providing efficient service and clear communication is something we strive for every day.
Thank you for choosing HexClad. We truly appreciate your support and look forward to serving you again!
HexClad Support.
Mix up in order but was promptly resolved
There was a mix up on my order between what I ordered and what was shipped. I submitted a ticket through the support site and the response was timely. I communicated with Mikhael who helped me resolve the issue. I provided the requested information and the issue was promptly resolved.
9 april 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hello,
Thank you for sharing your experience and we are sorry to hear about the mix up with your order. Really glad Mikhael was able to get everything sorted out quickly and smoothly for you. We will make sure he sees your kind words!
If you ever need anything, we are always here: https://hexclad.com/pages/contact-us
Michael was a great help
Michael was a great help! Very quick and efficient.
20 april 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hello,
Thank you so much, really glad to hear it! Michael will be thrilled to see your kind words and we will make sure he does. Quick and efficient is exactly what we aim for every time!
If you ever need anything, we are always here: https://hexclad.com/pages/contact-us
Happy cooking!
Outstanding products and truly…
Outstanding products and truly exceptional customer service.
I own the full HexClad set, and every single piece has been absolutely faultless. The quality is genuinely top-tier, and it’s clear a lot of thought has gone into the design and performance of their cookware.
I did have a minor issue with one saucepan after a couple of years of use, but this is where HexClad really stood out. I contacted their team, shared a photo and a short video, and they handled it immediately. No hassle, no pushback " they arranged a replacement within 3–5 days and didn’t even ask for the original item back.
That level of service is rare. It turned what could have been a negative experience into a completely positive one.
This was clearly a one-off, and the way they dealt with it just reinforced my confidence in the brand. 10 out of 10 " a great product backed by a great company.
17 april 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hello,
Thank you so much for this wonderful review! Really glad the full set has been faultless and that our team was able to sort out the saucepan issue so quickly and without any hassle.
A 10 out of 10 from someone who owns the full set, that honestly does not get better than that. We truly appreciate your trust and loyalty!
If you ever need anything, we are always here: https://hexclad.com/pages/contact-us
Happy cooking!
Great customer service!Mikhael…
Great customer service!Mikhael responded quickly and handled my issue with the pot very efficiently. The replacement is already on the way. Really impressed with how smooth the whole process was. Thank you! I will keep buying from Hexclad i got so impressed i placed order for another saucepan n oven gloves right away..loving it ❤️
12 april 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hello,
Thank you so much, really glad to hear Mikhael took such good care of you! Quick, efficient and your replacement already on the way, that is exactly what we aim for. We will make sure he sees your kind words!
And placing a new order right away, that is the best thing we could hear! Really glad you are loving everything so much.
If you ever need anything, we are always here: https://hexclad.com/pages/contact-us
Five Star Customer Service!
I reached out to Hexclad's customer support for a warranty replacement of my hybrid 14"pan. When I reached out to Hexclad, Mikhael was the person who handled my issue. I can't believe how responsive he was! This day and age its unheard of. I am so appreciative of his timely response, professionalism and dedication to amazing customer service! I would hire Mikhael in a heartbeat! Thank you so much for helping me with my warranty replacement. All the best!
9 april 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hello,
Thank you so much for this wonderful review! Mikhael will be absolutely thrilled to read this and we will make sure he does. Responsive, professional and dedicated, sounds like he truly went above and beyond for you and that is exactly the standard we hold ourselves to.
Really glad your warranty replacement was handled so smoothly and we hope your new 14" pan serves you brilliantly!
If you ever need anything, we are always here: https://hexclad.com/pages/contact-us
Excellent Customer Service
I love all of my Hexclad cookware and have never had any problems with it. Recently a lid broke and shattered and even though lids are not under a lifetime warranty they were so kind and are replacing it. This is a company that really stands behind it's products and I will continue to be a loyal customer.
8 april 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hello,
Thank you so much for your kind words and continued loyalty — it truly means everything to us! We're so sorry to hear about your lid, but we're really glad we were able to help take care of that for you.
At HexClad, we genuinely care about our customers and want to make sure every experience with us is a positive one. Reviews like yours remind us exactly why we do what we do!
If you ever need anything at all, we're always here: 👉 https://hexclad.com/pages/contact-us
Happy cooking!
Hexclad customer service
I got immediate response and very good interaction and my query was resolved quickly
1 april 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your feedback! We’re thrilled to hear that you received an immediate response and that your query was resolved quickly with a positive experience.
For best long-term performance, we recommend cooking on low to medium heat, cleaning with mild soap and a soft sponge, and re-seasoning as needed by heating a thin layer of oil for 2–4 minutes, then letting it cool and wiping off the excess.
We truly appreciate your support. If you ever need anything in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Great customer service
Great customer service
Response to my query received within 1 hour
Can’t ask for more
Thankyou team
30 maart 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you received a quick response and had a great experience with our customer service team.
For best long-term performance, we recommend cooking on low to medium heat, cleaning with mild soap and a soft sponge, and re-seasoning as needed by heating a thin layer of oil for 2–4 minutes, then letting it cool and wiping off the excess.
We truly appreciate your support. If you ever need anything in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
I am very impressed with how easy and…
I am very impressed with how easy and quickly my claim was handled. It was all sorted in just a few hours.
My emails were answered efficiently and politely. Excellent customer service
25 maart 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your kind words! We’re thrilled to hear that your claim was handled quickly and that the process was smooth and easy for you.
It’s great to know our team was able to respond efficiently and provide the support you needed. For best long-term performance, we recommend cooking on low to medium heat, cleaning with mild soap and a soft sponge, and re-seasoning as needed by heating a thin layer of oil for 2–4 minutes, then letting it cool and wiping off the excess.
We truly appreciate your support. If you ever need anything in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
The pans are the worst of both worlds
The pans are the worst of both worlds, not truly non stick and not hard wearing. Had a pan for a month and one id the areas has lost its non stick and stuff is constantly sticking to it despite doing the recommended seasoning and gentle washing etc. The one upside if it matters to you is the ability to use metal utensils… We’ve gone for 3 steel pans for the price of 1 hex lad and are so much happier.
21 maart 2026
Review zonder uitnodiging
Antwoord van Hexclad
We’re sorry to hear about your experience, especially after following the recommended care and seasoning steps. That’s certainly not what we want for you.
For best performance, we recommend preheating the pan first, then adding a small amount of oil or butter and cooking on low to medium heat. If food is sticking, a thorough cleaning with mild soap and a soft sponge can help remove buildup, followed by re-seasoning with a thin layer of oil heated for 2–4 minutes, then cooled and wiped clean.
That said, we’d be happy to take a closer look and assist further. Please reach out to us at https://hexclad.com/pages/contact
with photos of the pan, the affected area, the serial number, and your proof of purchase so our team can review this with you.
Elite cookware
Elite cookware. Sometimes problems with products exist, that’s life, and Hexclads support is the best. The guarantee is what they say it is. Thank you Veronica W for not only resolving my issue, but doing it in record speed.
16 maart 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing your experience. We’re thrilled to hear that you’re enjoying your HexClad cookware and that our support team made such a positive impression.
We’ll be sure to pass along your kind words to Veronica W. It’s wonderful to know your issue was resolved quickly and that the guarantee and support lived up to your expectations.
For best long-term performance, we recommend cooking on low to medium heat, cleaning with mild soap and a soft sponge, and re-seasoning as needed by heating a thin layer of oil for 2–4 minutes, then letting it cool and wiping off the excess.
We truly appreciate your support. If you ever need anything in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Hexclad is the best pots and pans I…
Hexclad is the best pots and pans I have ever use. Hexclad has any kind of pan you are looking for. My best purchase was the 7 inch pan. It is the best pan for a single or double breakfasts. I love it
21 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing your experience. We’re thrilled to hear that HexClad has been the best cookware you’ve used and that the 7" pan has become such a favorite for making breakfast.
For best long-term performance, we recommend cooking on low to medium heat, cleaning with mild soap and a soft sponge, and re-seasoning as needed by heating a thin layer of oil for 2–4 minutes, then letting it cool and wiping off the excess.
We truly appreciate your support. If you ever need anything in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
Poor surface quality - induces build-up not covered by warranty.
Well within the warranty period, a layer of food build-up formed on the surface of the £180 Hexclad frypan I purchased, after only 5 months. I have NEVER heated the frypan quickly nor to a high temperature (<=7 on my hob), NEVER scoured it with a rough sponge. Hexclad has stated that this is NOT covered by the warranty (so they're clearly aware this build-up commonly happens) and refused to honour the warranty. They recommended heating mildly with avocado oil, which I did, but to absolutely no effect. I will NEVER purchase another Hexclad product again. VERY poor product, VERY poor service, USELESS warranty.
You'll see their reply below which states build-up can occur "over time", but it's only 3-6 months old and we use it only a handful of times per week! Furthermore, we had already SENT a photo of the build-up! It looks the SAME after their recommended treatment! Poor quality, and typical stalling and denying from a large coproration.
2 maart 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating buildup on the pan surface can be.
Our team previously shared cleaning and care instructions to help remove the buildup. In many cases, residue from cooking oils can accumulate over time and can be removed with the proper cleaning process followed by re-seasoning.
If you’ve already tried the recommended steps, we’d be happy to review this further. Please reach out to us again at https://hexclad.com/pages/contact
and include a photo of the cookware after completing the cleaning instructions so our team can take another look and assist you.
Order Number - HCUK168940 - Customer Support is not good
Order Number: HCUK168940 I have ordered quite a lot of items from Hexclad & I love each & every one of the pans, salt & pepper grinder, oven gloves etc….
I ordered 2 pans order number as above, the pans were too big for me so I decided to return them… Omg the waiting around for customer care to send me the return labels was a joke!! Hexclad left me to carry two exceptionally heavy boxes to the post office. I suffer with anxiety & this has really pushed me over the edge. I have reached out to the support team to ask them to arrange a collection from my home address. Lets see what happens… i must have already spent thousands on Hexclad products & this refund totals to £350 so I am concerned if & when I will get my money back!!!
18 februari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hello,
Thank you for sharing this, and we’re really sorry to hear how stressful this return experience has been for you. We understand how difficult that situation can feel, especially when dealing with heavy items and anxiety.
We can confirm that our support team is already assisting you via email regarding the return for order HCUK168940, including your request for a collection from your home address. The best next step is to continue the conversation there so the team handling your case can follow through and keep everything moving without delay.
We appreciate your patience and your continued support of HexClad, and the team will work with you to ensure this is resolved properly.
If you need to add anything further, please reply directly to the existing email thread so it stays with the same support agents.
Look…great product
Look…great product. But really the customer service was awesome. Love the aftercare and they did what they said they would do. Rare in this day and age. Thank you guys.
19 februari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hello,
We really appreciate you taking the time to say that. It means a lot to hear that both the product and the follow-through stood out to you. Doing what we say we’ll do should always be the standard, and we’re glad that was your experience.
If you ever need anything at all, please feel free to reach out to us directly at
https://hexclad.com/pages/contact
I love the pans
I love the pans. I got the 13 piece set in the sale and while I probably wouldn't have paid the full prize, I must say that they are so far worth it... you can immediately feel the quality - heavy pans, super easy to clean, great performance, perfectly fitting lids. But not only the pans are great, the customer service is fantastic as well. I had some issues with an order, but they accommodated very quickly and painless which I appreciate a lot. I will most likely try more of Hexclad's products.
2 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hello,
Thank you for taking the time to share such thoughtful feedback. We’re really glad to hear you’re enjoying the quality, performance, and design of your 13-piece set, and that the customer service experience was just as positive. It’s great to know the team was able to resolve your order issue quickly and smoothly.
We truly appreciate your support and look forward to you trying more HexClad products in the future. If you ever need assistance, you can always reach out to us at
https://hexclad.com/pages/contact
Customer service is great regardless of the time differences
Their customer service team is on point, always happy to assist with clear instructions and very professional.
Pro tip for users - please register your warranty!
17 februari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hello,
Thank you for your kind feedback! We’re happy to hear that our customer service team has been consistently helpful and professional, even across time differences. We also appreciate you sharing the tip about registering the warranty, that really does help make everything smoother.
If you ever need assistance in the future, feel free to reach out to us at https://hexclad.com/pages/contact
Warranty claims
Thank you very much for handling my warranty claim so quickly.
I submitted the request recently and was impressed by how fast the process
was. I appreciate your excellent service and assistance.
16 februari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hello,
Thank you for your kind words! We’re glad to hear that your warranty claim was handled quickly and that the process met your expectations. We truly appreciate you taking the time to share your positive experience.
If you ever need assistance in the future, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact
5 Weeks Later — No Delivery, No Resolution, No Ownership
I placed order HCUK163351 on 4 January 2026, purchasing a cookware set intended as a surprise gift for my 20th wedding anniversary. It has now been over five weeks, and I still have no delivery and no proper resolution.
The delivery was mishandled by DPD, including a false “missed you” notification, unauthorised redirection, and the parcel ultimately being marked as return-to-sender. DPD later acknowledged in writing that the driver’s behaviour was unacceptable.
However, what has been worse than the courier failure is HexClad’s handling of the matter afterwards.
Instead of taking ownership as the shipper/account holder, I was repeatedly told to contact DPD myself. I spent considerable time chasing the courier, arranging callbacks, and trying to obtain clarity — something a customer should never have to do.
Customer support has been equally frustrating. A different agent responds almost every time, often with what appears to be template replies. Information has been inconsistent, and commitments made in writing were later contradicted.
My case was supposedly escalated and assigned to a “special” or internal escalation team, yet no one from that team has ever contacted me directly, and there has been no meaningful update despite repeated follow-ups.
A goodwill remedy (a Damascus knife or equivalent alternative/refund) was confirmed in writing due to the disruption caused — yet even that remains unresolved.
Five weeks later, I still have no product and no final decision.
HexClad markets itself as a premium brand with strong celebrity endorsements, but premium branding must be matched by premium accountability. In my experience, when something goes wrong, there is no ownership and no urgency to resolve it.
I would welcome direct contact from a senior member of HexClad to finally bring this matter to a proper close.
7 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hello,
We’re very sorry to hear about this experience, especially given that the order was intended for such an important occasion. We completely understand how upsetting and frustrating this situation must be, and we appreciate you taking the time to outline everything in detail.
We’d like to clarify that we did request additional information in order to properly review and resolve this case, but we have not yet received a reply with the details needed. At this point, the best next step is for you to reach out to us directly so we can move this forward without further delay.
Please contact us as soon as possible at
https://hexclad.com/pages/contact
Once we have your response, our team can review the situation fully and work toward a proper resolution.
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