I recieved my 7 piece set in Sep 2024. The large frying pan has been used pretty much 3-4 times every week cooking everything from steak, chicken, eggs, vegetables resulting in pasta or rice dishes, s... Toon meer
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I’m very happy with my experience with HexClad! ⭐⭐⭐⭐⭐ The customer service was excellent. They responded to every email with care and made sure all my questions and concerns were taken care of.... Toon meer
Bedrijf heeft geantwoord
Non existent support, even after registering my pans three times I still didn't get any confirmation of it. Pans are ok but support and the website is a disgrace. No contact possible with them. All I... Toon meer
Bedrijf heeft geantwoord
Had a few scratches on my frying pan coming through 18 months after i bought it. Asked Hexclad if that was a fault and they replaced it within 12 hours. Impressive customer service
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Bedrijfsgegevens
Geschreven door het bedrijf
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contactgegevens
Verenigde Staten
- hexclad.co.uk
4,5
Uitstekend
356 reviews
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The best value for money
I recently bought a set of two pans with lids and from the moment I opened the box, I could tell that I was dealing with a premium product. It performs just as advertised. There is a solid reason why their products are some of the most expensive on the market, but in the long run, it is totally worth it as you get the life time warranty. I am definitely going to buy some more of their products. I also want to highlight how impressed I am with their customer support. I've been buying stuff online for over 20 years now, but never ever have I been this satisfied with the customer service. I've had some issues with the shipment and then with filling out the request for the time life warranty and in every case their response was so prompt, expedient and helpful. They would respond within just 10 minutes of my inquiry. So far, the best customer service I've been dealing with online. I can wholeheartedly recommend their pans to whomever is dedicated to supreme experience while cooking.
9 februari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re thrilled to hear that you could feel the quality right from the moment you opened the box and that your pans are performing exactly as expected. That’s always our goal, premium cookware that truly delivers.
It also means the world to us that you highlighted your experience with our customer support team. We know shipping hiccups and warranty questions can be frustrating, so hearing that our team was able to respond quickly and make everything smooth for you is incredibly rewarding. We genuinely care about every customer interaction, and your kind words validate that effort.
We’re so grateful for your recommendation and can’t wait to welcome you back when you’re ready to add to your collection. If you ever need anything at all, we’re always here for you.
Happy cooking!
-Brittany, HexClad Support.
This was my answer from HexClad and also my response to them 
I brought a small roasting pan with rack, the first one was damaged and sent back for a replacement. Then whilst cooking a meal with the new one the painted rack, not stainless steel had melted into the meal. It took months to replace. Then I received the third pan and again the paint is coming off and landing in the meal. So I did an honest review of the pan, no sooner it was up, I get an email back from HexClad, just the normal stuff we are so sorry blah blah blah and so on.
Today I get this response:
Hello Stephen,
Thank you for taking the time to share such detailed feedback with us. I’m genuinely sorry for the frustration and disappointment you’ve experienced — especially after placing your trust in HexClad and giving us multiple chances to get things right.
I completely understand how upsetting this must have been. Investing in premium cookware comes with the expectation of premium quality and responsive support, and it’s clear we fell short on both. The lack of replies to your earlier emails is particularly disappointing, and I truly apologise for that.
We really do appreciate you bringing these issues to our attention, and we’d love the opportunity to put things right. In the interest of your satisfaction, we’ll be replacing all affected cookware items as well as the salt grinder.
I’ve requested a return label for you — once it comes through, you’ll be able to send the affected items back to us at no cost. As soon as that’s underway, we’ll make sure the replacements are arranged promptly.
Thank you again for your honesty and patience. We value your trust, and I hope we can restore some confidence in both our products and our service. I’ll be here to see this through and keep you updated until it’s fully resolved.
Hexclad Support Team!
Thank you,
Adar J.
Customer Support, HexClad Cookware International
HexClad Help Center
This was my response:
Which items are we talking about please? Because you still are rejecting my request for information about the painted rack. I refuse to send it back if I’m getting the same thing again, the paint melts into the food, when you have made a stainless steel rack then please send out the returns label everything bar the 7.5 litre pan.
The ball in in your court! Stainless steel is what you want us to buy then sell it! Not painted crap!!!
Kindest regards
Mr Channon
Please note! If you are thinking of buying these pans, don’t believe all the false five star reviews on the website, if you come to Trustpilot, you can read honest reviews from one to 5 as I think that would be more helpful to you to be able to purchase the correct pans. Please don’t get me wrong the pans are fantastic. They do scratch if you use stainless steel tools with them that’s why they’re all set is made of silicon and stainless steel sorry they have one item that stainless . But I want everybody to know where I stand the I’m paying £204 for a roasting tin then I want to stain the steel rack not something it’s hand-painted in wherever.
5 februari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hello,
Thank you for taking the time to raise your concerns. We want to clarify one important point: our roasting racks are not hand painted. They are manufactured with a heat-safe, food-contact coating specifically designed for oven use. There is no hand-applied paint involved in the production process.
We understand how concerning it must have been to see material on the rack and worry about it transferring to food. That’s absolutely not something we take lightly. The coating used on our racks is designed to withstand normal roasting temperatures, but if you experienced softening or flaking, we want that reviewed carefully.
We can confirm that we have received the photos you submitted through the customer link, and our team has reviewed them. Your case has been escalated internally for further evaluation to ensure it is properly assessed.
If you have any additional information to share or would like further clarification, please continue the conversation through the existing email thread so it remains with the same support team handling your case.
A premium brand? I don’t think so.
A premium brand? Far from. We have had our pan set for 3 months and they are sticking like what you’d expect from a £20 wilko set. Customer service from HexClad has been outstandingly shocking and on multiple occasions the issues have been branded as “user error” despite following the meticulous care instructions. For the amount these things cost, I would recommend taking your hard earned funds elsewhere and purchasing a reliable set of pans that don’t make something as simple as an egg resemble something that’s come out of a garbage disposal unit. Shocking.
23 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
We’re really sorry to read this and to hear how disappointed you’ve been, especially after only three months of use. That’s absolutely not the experience we want for anyone who invests in our cookware.
We also want to apologize if any of our previous communication came across as dismissive or as though we were placing blame. That is never our intention. When we reference care or technique, it’s only to troubleshoot and help resolve performance concerns, not to disregard what you’re experiencing.
We’d truly like the opportunity to look into this more closely. We’ve sent a request through Trustpilot asking for your details so we can locate your account and review the full history. Once we have that, we can properly assess what’s going on and work toward a solution.
We appreciate you sharing your feedback and hope we can turn this experience around.
-Brittany, HexClad Support.
Great customer service
Great customer service. It makes a big difference.
27 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for taking the time to share this.
We truly believe great cookware should be backed by great customer service, so it means a lot to hear that it made a difference in your experience. That’s exactly what we strive for every day.
We’re always here if you need anything, and we appreciate you being part of the HexClad family.
-Brittany, HexClad Support.
Fantastic pans which are an absolute…
Fantastic pans which are an absolute pleasure to use. Non stick a life time guarantee dishwasher safe and being able to use metal in them is super!
Also and most importantly no nasty chemicals
Excellent customer service too!
What more could you ask for.
27 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for this amazing review.
We’re thrilled to hear that you’re loving your pans and that they’ve been such a pleasure to cook with. Creating cookware that delivers on performance, durability, and peace of mind is exactly what we set out to do, so it’s wonderful to know those features are standing out to you.
We also truly appreciate you highlighting our customer service. Providing support that matches the quality of our products is incredibly important to us.
Thank you again for your support and for being part of the HexClad community.
-Brittany, HexClad Support.
Exceptional customer service
Exceptional customer service. My question was answered promptly and resolved within a couple of hours. Products are fantastic and can’t recommend them highly enough. Thank you
25 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your kind words.
We’re so glad we were able to answer your question quickly and get everything resolved within a few hours. Providing prompt, helpful support is something we take great pride in.
It’s also wonderful to hear that you’re loving the products and would recommend them so highly, that truly means a lot to us. Thank you again for your support.
-Brittany, HexClad Support.
Absolute waste of money costumer…
Absolute waste of money costumer service is awful warranty not worth the paper is written on. Don’t waste your money it’s taken me since December to try and organise a return to which I have to pay for them I’ve been I will only get a percentage back of what I have paid for them a lot the emails are AI generated as well.
Where’s my refund you have for the pans back now what’s going on your costumer service is awful no update nothing worse thing I’ve have ever ordered
26 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
We’re very sorry to hear about your experience and truly regret that you’re feeling this way. This is never the impression we want to leave.
We understand how frustrating a return process can feel, especially if it hasn’t gone as smoothly as expected. Our team is made up of real people who are here to help, and we always aim to provide clear and transparent information regarding returns, refunds, and warranty coverage.
To better assist you, we’ve sent a request through Trustpilot asking for your personal details so we can locate your account and review the full history. Once we have that information, we’ll be able to look into this thoroughly and work toward a resolution.
We appreciate the opportunity to make this right and hope to connect with you soon.
-Brittany, HexClad Support.
Warranty
It was as simple as making a video supporting my case. Billy approved it the same day even though it was a weekend which was very impressive.
21 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your experience.
We’re so glad the process was simple and that submitting a quick video helped move everything along smoothly. It’s especially great to hear that Billy was able to review and approve it the very same day, even over the weekend. We’ll be sure to pass along your kind words to him.
We truly appreciate you taking the time to leave this feedback and for being part of the HexClad family.
-Brittany, HexClad Support.
Great pans and outstanding customer service
The pans are gorgeous and live up to the hype. Unfortunately there was a mix up with shipping. It took a while and a number of emails to resolve but customer services were always professional and helpful. Ultimately it was resolved in a way which suggested a high regard for customer satisfaction. Thanks especially to Dancun
18 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your thoughtful review.
We’re thrilled to hear that you’re loving your pans and that they’ve lived up to the hype. That truly means a lot to us. We’re very sorry again for the shipping mix-up and that it took several emails to get everything sorted out. We know that can be frustrating, and we appreciate your patience while we worked through it.
It’s wonderful to hear that our team remained professional and helpful throughout the process, and that the final resolution reflected how much we value customer satisfaction. We’ll be sure to pass your thanks along to Dancun as well.
Thank you again for your support and for giving us the opportunity to make things right.
-Brittany, HexClad Support.
Absolutely great products & service
Absolutely great products, backed by an exemplary customer team, with a wonderful customer centric focus. My query was resolved with 6 hours, superb 👏👏👏
What more can I say, definitely 5* in my book, both for products & service, absolutely worth the investment ✅
12 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
We're absolutely delighted to hear that you're enjoying your HexClad products and that our customer support team was able to resolve your query so quickly. Delivering exceptional products alongside prompt, customer-focused service is exactly what we strive for.
Your kind words and recommendation mean a great deal to us. Thank you for your trust and support we're honored to be part of your kitchen!
HexClad Support.
Great customer service when half of our…
Great customer service when half of our order was lost by the courier. A replacement was sent very quickly after the stated waiting period.
Looking forward to using the set as a whole now!
13 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that our team provided great support and quickly sent a replacement for the lost items. We hope you enjoy using your complete set and will be sure to share your kind words with our team. Thank you for choosing HexClad!
Ongoing issues
Ongoing issues. Back and forth emails for weeks. Each time, someone different responds.
Frustrating that I'm unable to fully resolve by speaking to someone!
Simple issue, taking extraordinary amount of time to resolve due to the only way to contact being email.
Disappointed.
9 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hi! Thank you for your feedback. We’re truly sorry to hear about the frustration you’ve experienced with ongoing email communications and delays in resolving your issue. We’ll make sure to share your feedback with our team to help improve the process. Thank you for choosing HexClad.
We had really issues with the shipment
We had really issues with the shipment. The Hexclad team has high competences communication and focused on resolving the issue. Additionally thex are extremely responsive. The answers come back after minutes. Sadly the parcel didn't arrive on time. But it was the forwarders fault.
8 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that our team provided responsive and focused support while addressing your shipment issue. We understand it’s frustrating when parcels don’t arrive on time, even when caused by the forwarder. We’ll be sure to share your kind words with our team. Thank you for choosing HexClad!
Very quick response from customer…
Very quick response from customer service with good practical advice which quickly resolved my issue
7 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re delighted to hear that our customer service team provided quick and practical advice to resolve your issue. We’ll be sure to share your kind words with our team. Thank you for choosing HexClad!
I’ve had my pans for just over 1 year…
I’ve had my pans for just over 1 year now and I have to say that I’m not entirely impressed with any of them. I’ve religiously stuck to the guidance, completed the seasoning and been super careful with their use on our induction hob. All bar one of the frying pans now stick and even boiling pasta in the saucepans requires some degree of oil to be added. I’ve had an interaction with the “customer services” team which felt automated and robotic, basically telling me to re season the pans and all would be ok. Well it’s not. They’re basically reaching the end of their useable life a little over 1 year from purchase. So it’s disappointing given their cost and high praise that they’ve performed little better if not the same as a high street brand which sells for a quarter of the Hexbrand price. An expensive mistake I won’t repeat.
7 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Hi! Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating this must be after carefully following the care instructions. We encourage you to reach out to us here: https://hexclad.co.uk/pages/contact-us
so we can work with you to address your concerns. We’ll also share your feedback with our team to help improve our products and support. Thank you for choosing HexClad.
Excellent customer service
My experience has been excellent .
Customer service outstanding. It refreshing to be looked after and felt my custom meant something.
6 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your experience! We’re delighted to hear that you felt well looked after and that our customer service made a positive impression. We’ll be sure to pass along your kind words to the team, they’ll truly appreciate it. We’re grateful for your support and thank you for choosing HexClad!
Outstanding Service
Spoke to a few team members today in resolving my issue, all I can say is, Tajera, Billy E, Rolesha C and Emill S got my product replaced and shipped once I provided the correct information. Highly recommend this brand and company for its quality in product and service.
5 januari 2026
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your experience! Hi! We’re thrilled to hear that Tajera, Billy, Rolesha, and Emill were able to assist you efficiently and get your replacement processed smoothly. We’ll be sure to pass along your kind words to the team, they’ll truly appreciate it. We’re grateful for your trust and thank you for choosing HexClad!
The prompt response to my emails and a…
The prompt response to my emails and a very quick solution puts Hex clad customer Service top drawer I cannot praise them higher
31 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your wonderful feedback! We’re delighted to hear that our team provided prompt responses and a quick solution, making your experience top-notch. We’ll be sure to share your kind words with the team, they’ll truly appreciate it.We’re grateful for your support and thank you for choosing HexClad!
Fantastic customer service
Fantastic customer service, Billy E. Was quick and efficient which was extremely appreciated!
31 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re thrilled to hear that Billy E. provided quick and efficient service. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Great service
Billy E. took care of my concerns easily and professionally. I’m very happy with my interaction.
31 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that Billy E. handled your concerns professionally and made the process easy. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
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