I recieved my 7 piece set in Sep 2024. The large frying pan has been used pretty much 3-4 times every week cooking everything from steak, chicken, eggs, vegetables resulting in pasta or rice dishes, s... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I’m very happy with my experience with HexClad! ⭐⭐⭐⭐⭐ The customer service was excellent. They responded to every email with care and made sure all my questions and concerns were taken care of.... Toon meer
Bedrijf heeft geantwoord
Non existent support, even after registering my pans three times I still didn't get any confirmation of it. Pans are ok but support and the website is a disgrace. No contact possible with them. All I... Toon meer
Bedrijf heeft geantwoord
Had a few scratches on my frying pan coming through 18 months after i bought it. Asked Hexclad if that was a fault and they replaced it within 12 hours. Impressive customer service
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contactgegevens
Verenigde Staten
- hexclad.co.uk
4,5
Uitstekend
356 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Billy E - Quick and Concise, Great Service!
Billy E responded quickly to both my submission and my follow up. Billy was clear and concise about the info I needed to provide.
This has nothing to do with Billy, but I would have preferred not to have to sign in with my Google account and give my info to this website in order to write this review.
30 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re delighted to hear that Billy E. provided quick, clear, and concise support. We’ll be sure to let Billy know about your kind words. We appreciate your comment regarding the review process and will share it with our team. Thank you for choosing HexClad!
Billy E
Billy E. was really helpful and replaced my claim fast and no hassle. Recommend this agent! Thank you again!
30 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that Billy E. provided fast and hassle-free support with your claim. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Great service!
Great service. Easy to work with. Prompt responses!
29 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re delighted to hear that you found our service easy to work with and appreciated the prompt responses. We’ll be sure to share your kind words with our team. Thank you for choosing HexClad!
Excellent Customer Service!
Your customer service rep, Jericho P. answered very quickly and was very clear on what I needed in order to fix my issue.
30 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re thrilled to hear that Jericho P. provided quick and clear guidance to help resolve your issue. We’ll be sure to let Jericho know about your kind words. Thank you for choosing HexClad!
Customer service was great
Customer service was great! Billy E. Was so helpful and resolved my inquiry so quickly with such a friendly demeanor. Thank you!
29 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your feedback! We’re thrilled to hear that Billy was so helpful and able to resolve your inquiry quickly with a friendly approach. We’ll be sure to pass along your kind words to him, he’ll really appreciate it. Thank you for choosing HexClad! Janine D. - HexClad Support
Hexclad has a fan for life
Hexclad has a fan for life! Excellent support and customer service. Billy E., thank you all your help!
29 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re thrilled to hear that you’re a fan for life and that Billy E. provided excellent support. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
I love this brand and I have a lot of…
I love this brand and I have a lot of products with this brand .also they give me grate fast service
28 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re delighted to hear that you love our brand, enjoy your HexClad products, and have experienced fast service. We’ll be sure to share your kind words with our team. Thank you for choosing HexClad!
Billy who helped me on a Sunday evening…
Billy who helped me on a Sunday evening was fantastic helping with a warranty issue!
29 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re thrilled to hear that Billy provided fantastic support on a Sunday evening and was able to assist with your warranty issue. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Billy was great
I had a bad experience with other reps and tried several times but this rep Billy E was great and solved my issue promptly. He deserves credit
28 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that Billy E. was able to promptly resolve your issue and provided excellent support. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Billy E was great
Billy E was great! He made it easy and didn’t need me to send information he already had!
28 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re delighted to hear that Billy E. made the process easy and efficient for you. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Was quick and easy
Was quick and easy. Billy E answered quickly and told me exactly what I needed to get my warranty through
28 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that Billy E. provided quick and clear guidance to help you with your warranty. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Thanks Billy E
Thanks Billy E. for providing excellent customer support and solving my concern so quickly, I am so glad to see the result.
Will definitely recommend my friends to buy HexClad products
Jack QIAN
28 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback, Jack! We’re thrilled to hear that Billy E. provided excellent support and resolved your concern quickly. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad.
Communications was smooth and handled…
Communications was smooth and handled properly
23 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that your communications with our team were smooth and handled properly. We’ll be sure to share your feedback with our team. Thank you for choosing HexClad!
Jericho is great!
Jericho is great! He took care of my problem in replacing the peeling pot and the scratched up wok. He immediately responded to my email and processed the replacement. I’m very thankful and I am looking forward to receiving the replacement soon.
Thank you Jericho!
Best wishes,
Armida Goodwin
23 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing your feedback, Armida! We’re delighted to hear that Jericho was able to respond quickly and take care of your replacements so smoothly. We’ll be sure to pass along your kind words to him, he’ll truly appreciate it. We’re grateful for your trust and thank you for choosing HexClad!
The almost immediate response from…
The almost immediate response from Celia B and Jericho P is something I have never experienced before when it comes to filing a claim. From the time I filed the claim to the email I received saying that the pieces I requested replacement for were already approved to be shipped was about 12 hours. It made me feel seen and heard. Also, the ease of using the platform, uploading the video was super easy, even for someone like me thats usually challenged in these situations.
22 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re thrilled to hear that Celia B. and Jericho P. provided such a fast and seamless claims experience, and that our platform made the process easy for you. We’ll be sure to let them know about your kind words. Thank you for choosing HexClad
Billy E provides top notch customer service!
Billy E was so helpful. I appreciated the quick response to my request and once I provided the requested documentation, the response time and resolution were above and beyond my expectations.
23 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re delighted to hear that Billy E. provided top-notch support and exceeded your expectations with the quick resolution. We’ll be sure to let Billy know about your kind words. Thank you for choosing HexClad!
Still chasing my refund - HCUK133271
Do not order from HexClad if you want a refund. HexClad arranged collection of my items on 13 November 2025 and confirmed they had received the items on 17 November 2025. Despite requesting my refund on multiple occasions, I have not received a refund despite it being a legal requirement in the UK for a retailer to provide a refund within 14days of receiving the returned items. Every time I contact HexClad support I get a response from a different person, each time stating they will get back to me with an updated response as soon as possible. Yet, no-one from HexClad every gets back to me unless I send another message for an update. HexClad have approximately £400 of my money and are in no rush in returning it to me. It seems I am not the only person struggling to get a refund from HexClad.
13 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the delay and understand how frustrating this experience has been, especially given the timeframe and expectations around refunds in the UK. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Our team is reviewing your case so it can be addressed as a priority and followed up appropriately. Thank you for your patience, and we appreciate you choosing HexClad.
GREAT
Quick, straightforward, easy to get in touch. I hope to see Jericho leading and teaching others to follow their example.
22 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re delighted to hear that you found our support quick and straightforward. We’ll be sure to let Jericho know about your kind words and your suggestion. Thank you for choosing HexClad!
Claim was pretty straightforward and…
Claim was pretty straightforward and response was prompt!
29 november 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that your claim process was straightforward and that our response was prompt. We’ll be sure to share your feedback with our team. Thank you for choosing HexClad!
Billy E was terrific
Billy E was terrific. Quick to respond and very helpful!
20 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your feedback! We’re glad to hear Billy was terrific, quick to respond, and very helpful. We’ll be sure to pass along your kind words to him, he’ll really appreciate it. Thank you for choosing HexClad!
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