I recieved my 7 piece set in Sep 2024. The large frying pan has been used pretty much 3-4 times every week cooking everything from steak, chicken, eggs, vegetables resulting in pasta or rice dishes, s... Toon meer
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Lees wat reviewers zeggen
I’m very happy with my experience with HexClad! ⭐⭐⭐⭐⭐ The customer service was excellent. They responded to every email with care and made sure all my questions and concerns were taken care of.... Toon meer
Bedrijf heeft geantwoord
Non existent support, even after registering my pans three times I still didn't get any confirmation of it. Pans are ok but support and the website is a disgrace. No contact possible with them. All I... Toon meer
Bedrijf heeft geantwoord
Had a few scratches on my frying pan coming through 18 months after i bought it. Asked Hexclad if that was a fault and they replaced it within 12 hours. Impressive customer service
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The world's first stainless steel, non-stick pans inside and out. HexClad is built with the highest quality materials and designed to last a lifetime.
Contactgegevens
Verenigde Staten
- hexclad.co.uk
4,5
Uitstekend
356 reviews
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Very impressed with customer service
I had to contact Hexclad customer services today for an issue with a recent purchase, and I must say the experience was one that lifted my spirits, with professionalism and total understanding.
I love the Hexclad range, having been in the catering industry earlier in my life I'm a keen home cook, and Hexclad have agreat selection of pans for every job.
The staff that helped me out were outstanding, I can't thank them enough for their quick response and how fast they sorted my issue.
I would recommend Hexclad to anyone, many thanks again to all of you.
20 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for taking the time to share such thoughtful feedback! We’re delighted to hear that our team provided professional, understanding, and prompt support, and that the experience made a positive impact. It means a lot to know our cookware continues to impress someone with a catering background and a passion for cooking. We’ll be sure to pass along your kind words to the team, they’ll truly appreciate it. Thank you for your recommendation and for choosing HexClad!
I contacted customer support to replace…
I contacted customer support to replace a 12" pan and received assistance from Jericho P. My issue was resolved within minutes. I’m very impressed with Jericho P.’s efficiency, accuracy, and excellent support.
19 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re thrilled to hear that Jericho P. provided efficient and accurate support and was able to resolve your issue quickly. We’ll be sure to let Jericho know about your kind words. Thank you for choosing HexClad!
Jericho was very helpful in resolving…
Jericho was very helpful in resolving an issue for us
19 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that Jericho was very helpful in resolving your issue. We’ll be sure to let Jericho know about your kind words. Thank you for choosing HexClad!
The service has been great
The service has been great, I filed a claim since it's under life time warranty, and since my claim was genuine, hexclad sent me a replacement right away! Very good service and they live up to their work
12 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing your experience! We’re happy to hear the warranty process was smooth and that your replacement was sent out promptly. Standing behind our products is very important to us, and we’re glad that came through. We’ll be sure to pass along your kind feedback to our team. We truly appreciate your trust and thank you for choosing HexClad!
Quick response and helpful to resolve…
Quick response and helpful to resolve the issue perfectly
18 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear our team responded quickly and was able to resolve everything smoothly for you. We’ll be sure to share your kind words with the team. Thanks so much for choosing HexClad!
The support team were easy to…
The support team were easy to communicate with, fast to respond and helpful in any way possible! Thanks to Billy E. and other members who helped me get my warranty.
16 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your experience! We’re glad to hear our support team was easy to work with, responsive, and helpful throughout your warranty process. We’ll be sure to pass along your kind words to Billy and the rest of the team. We truly appreciate your trust and thank you for choosing HexClad!
Billy E
Billy E. From Customer service was super helpful and was able to help with my needs and no questions asked. Top notch customer service
16 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing your feedback! We’re happy to hear that Billy provided such helpful, top-notch support and made the process easy for you. We’ll be sure to pass along your kind words to him, he’ll truly appreciate it. Thank you for choosing HexClad!
Quick service
Jericho addressed my concerns and responded quickly
17 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for your feedback! We’re glad to hear that Jericho addressed your concerns and responded quickly. We’ll be sure to pass along your kind words to him, he’ll appreciate the recognition. Thanks for choosing HexClad!
Very fast response, resolved all problems
Hexclad was extremely responsive to my inquiry, and I was surprised to receive a reply right away from Billy E. when I wasn’t expecting one for at least a couple days (I sent my email during the weekend). Billy helped me get a replacement for my pan, which was covered under warranty.
15 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your experience! We’re glad Billy was able to respond so quickly and help get your replacement covered under warranty. We’ve also sent you an email to assist and ensure everything is fully resolved, and we’ll be sure to pass along your kind words to Billy. Thanks again for cooking with confidence and choosing HexClad!
I wrote to the customer service of…
I wrote to the customer service of Hexclad when I noticed my 5 qt pan had a small nick. They requested more information and within a few hours Billy E. was in contact to tell me they are replacing my pan. I love my pans and would recommend them to everyone that enjoys cooking. 5 star service. Thank you
Vicky
15 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing your experience, Vicky! We’re glad to hear that Billy was able to follow up quickly and get your replacement taken care of. We’ll be sure to pass along your kind words to him, he’ll really appreciate it. We’re thrilled to hear how much you love your pans and truly appreciate you choosing HexClad!
Billy E
Billy E. Was very prompt and polite. Very knowledgeable and was able to resolve my issue right away. Thank you!
11 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for the kind feedback! We’re happy to hear that Billy was prompt, polite, and able to resolve your issue right away. We’ll be sure to pass along your praise to him, he’ll really appreciate it. Thank you for choosing HexClad!
customer service experience
Amazing cooking gear and the best customer service experience I have ever had!
13 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for your amazing feedback! We’re thrilled to hear that you’re loving your cooking gear and that our customer service made such a positive impression. We’ll be sure to share your kind words with our team, they’ll truly appreciate it. Thank you for choosing HexClad!
Great customer service and the best…
Great customer service and the best cookware I have ever used.
13 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for the great feedback! We’re thrilled to hear that you’re enjoying both the cookware and the service. We’ve sent you an email as well in case there’s anything more we can help with, and we’ll be sure to share your kind words with our team. Thanks again for cooking with us and choosing HexClad!
Unbelievably swift and helpful in…
Unbelievably swift and helpful in resolving the issue. I felt like I was heard and respected. It makes a huge difference when people treat you with the respect that doesn’t always happen.
13 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for sharing this kind feedback! We’re really glad to hear you felt heard and respected, that’s exactly the experience we strive to provide. We truly appreciate you choosing HexClad and thank you for being part of our community!
Rapid reply
I was getting quick replies by the representative, Jericho. This made me feel comfortable in knowing that my problem was being addressed as a priority.
12 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
sharing your experience! We’re happy to hear that Jericho’s quick replies helped put you at ease and showed your concern was being treated as a priority. We’ll be sure to pass along your kind feedback to him, he’ll really appreciate it. And thank you for choosing HexClad!
Excellent Warranty!
I've purchased one of the pan sets and a large 4.3 lire pan unfortunately, the 4.3 pan had a patch on it where it became burnt and the food would start sticking to it. I tried cleaning it with several different techniques but it wouldn't solve the issue. I spoke to Hexclad and they have agreed to send me a replacement. They acted immediately with no fuss, from complaint to dispatch has been less than an hour. All my other pans are superb, I'm going to put this pan down to my Mrs being a bad cook.
12 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share your experience! We’re glad our warranty process was smooth and that our team was able to act quickly to get a replacement on the way for you. It’s great to hear you’ve been enjoying the rest of your pans as well. We’ll be sure to pass along your kind feedback to the team involved, they’ll really appreciate it. Thanks again for cooking with us and for choosing HexClad!
A missing HexClad Package
I wrote to HexClad regarding a missing package.
I wrote to HexClad at 4:32 pm. I received a response from Helado C. at 4:38 pm (six minutes!)
Helado C. said that this problem would be investigated quickly.
The next day, I was contacted by Customer Service Agent, Billy E., who found the problem and immediately reshipped the balance of the order. The service I received from Billy E. and the rest of the HexClad Team has far superior to the service I have received from any other company.
9 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for sharing such a thoughtful and detailed review! We’re thrilled to hear how quickly Helado and Billy were able to step in, investigate the issue, and get everything resolved for you. Providing prompt and dependable support is something we truly strive for, and we’ll be sure to pass along your kind words to both of them and the rest of the team. We sincerely appreciate your trust and thank you for choosing HexClad!
My customer service rep
My customer service rep, Billy E., was excellent. He responded in a very reasonable amount of time and was clear and concise in his communications. Very professional and customer oriented. Customer Service is everything after the product itself. I will continue to use this product from this point and will purchase future products as well because of the Customer Service I experienced.
10 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you so much for this thoughtful review! We’re thrilled to hear that Billy provided clear, timely, and professional support, and that his service made such a positive impression. We’ll be sure to share your kind words with him. Feedback like this truly means a lot. We appreciate your continued support and are grateful you chose HexClad!
I had an issue with some pans I got 2…
I had an issue with some pans I got 2 years ago. The mobile version of the website was frustrating to navigate to find out if the warranty would cover the problem, or even how to submit a warranty claim. Granted, I made the situation harder by not filling out the simple info 2 years ago to register my warranty. I ended up sending in videos and pictures through a general 'help me' type spot. Billy E. Was fast to respond with simple, clear, and quick instructions. I already have my replacements on the way.
Billy took a frustrating situation for me and made it so easy to handle.
Prior to my issue the pans worked great. Easy to clean, non stick works amazingly well (follow the simple seasoning directions), food cooks evenly. As long as you follow the directions, and reach out for help if needed, you can't go wrong.
9 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to share such a detailed and honest review! We’re glad Billy was able to step in with clear guidance and quick responses to turn a frustrating situation into a smooth resolution. We’ll be sure to pass along your kind words to him, he’ll truly appreciate the recognition. We’re also happy to hear how well the pans have performed for you overall, and we sincerely appreciate you continuing to cook with us. Thank you for choosing HexClad!
Great customer service
I had an issue with a pan and Hexclad’s customer service was very prompt and efficient. Billy E received the information he needed and I was satisfied with the outcome. I appreciate great service when I’m investing in a set like Hexclad.
10 december 2025
Review zonder uitnodiging
Antwoord van Hexclad
Thank you for taking the time to leave this review! We’re glad to hear our customer service was prompt and efficient, and that Billy was able to gather what was needed to reach a positive outcome. We’ll be sure to pass along your kind feedback to him. We truly appreciate your trust and thank you for choosing HexClad!
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