had a great experience with Matt. He explained everything clearly and in great detail, showed me examples, and talked me through the installation process step by step. Everything was explained in a pr... Toon meer
Bedrijf heeft geantwoord
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Richard who came by was really knowledgeable and provided great advice for us to repair our problems. Very patient and explained everything well. Genuinely honest and nice. Highly recommended
Bedrijf heeft geantwoord
Generally a good experience., The work was done on time and very efficiently by JJ and Brandon. My dealings with customer services were also good. However, I was left with a feeling that this was a... Toon meer
Bedrijf heeft geantwoord
Called on Thursday morning had adam or alex cant remember his name. Next day he came very polite seen the trouble we were having with damp coming from them subfloor. He explained what was happening... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With extensive expertise, Home Building & Surveying are industry leaders in damp proofing, mould remediation, wall treatments, and woodworm solutions. Our distinctive approach, tailored to each property’s unique needs, sets us apart. Whether safeguarding your property, enhancing aesthetics, or providing effective woodworm solutions, our team consistently exceeds expectations. Choose us for a dedicated partner committed to excellence and personalised service. We understand and address the distinct characteristics of your property with precision and care.
Contactgegevens
25-33 Palmerston Road, Boscombe, BH1 4HN, Bournemouth, Verenigd Koninkrijk
- 03330064138
- contact@homebuildingandsurveyingcompany.co.uk
- homebuildingandsurveyingcompany.co.uk
4,6
Uitstekend
456 reviews
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Friendly, useful and honest assessment
Dan was friendly and helpful. He explained things really well to us. I did not feel pushed into making a decision quickly. He also gave us a lot of useful tips.
13 januari 2026
Antwoord van The Home Building & Surveying Company
Thanks for the review. Glad to hear Dan was helpful, explained things clearly, and that you didn’t feel any pressure. Appreciate you taking the time to share it.
The company advertise free survey for…
The company advertise free survey for damp, but when I spoke to them I was advised that there was a fee, for properties owned by landlords.
Advised them 'no thank you' and went to next company on list and they provided the service free of charge.
I then rang two more companies, to understand there charging policy and was advised surveys were free to landlords - why would they be different was one comments I received
13 januari 2026
Review zonder uitnodiging
Antwoord van The Home Building & Surveying Company
Thank you for your feedback.
We offer free damp surveys for owner-occupiers. For landlord-owned properties, a survey fee does apply due to the additional reporting, compliance and liability requirements involved. This is explained at the point of enquiry, prior to any booking being made.
Pricing structures vary across the industry. Some companies choose to absorb these costs, while others, including ourselves, apply a fee to ensure surveys are carried out properly and supported by the appropriate level of documentation. By comparison, many providers charge £400 plus VAT for similar landlord surveys.
While we feel a one-star review is harsh based solely on a pricing decision, we respect your choice not to proceed and hope that your interactions with our team were professional throughout.
Great ambassadors
The chaps were pleasant, arrived on time, did what they said they would, worked quietly and left everything clean and tidy. Great ambassadors for their company. The surveyor and back office staff polite and helpful.
9 januari 2026
Review zonder uitnodiging
Antwoord van The Home Building & Surveying Company
Thanks for the lovely feedback. We’re really pleased to hear everything went smoothly and that the team and office staff were helpful throughout. We’ll be sure to pass your comments on.
Recommended team
Good team - worked well together. Explained what they were doing as they went along and highlighted the issues to me. And completely cleared up after themselves
8 januari 2026
Review zonder uitnodiging
Antwoord van The Home Building & Surveying Company
Thanks for the review, Richard, much appreciated. The team always try to explain things clearly as they go and leave the place clean and tidy, so it’s good to hear that came across. Thanks again for choosing us.
Workers were professional
Workers were professional, friendly and did a very good job. Would recommend to our friends.
5 januari 2026
Review zonder uitnodiging
Antwoord van The Home Building & Surveying Company
Thank you for taking the time to leave a review.
We always try to make the process as straightforward as possible, so it’s good to know that came across and that you’d recommend us to friends.
Would 💯 recommend..great work all done…
Would 💯 recommend..great work all done to high standard..very good communication from the office staff ..lads arrived on time done a great job and left the room all clean after they finished..good price for the damp course we've had quoted..no hidden extras ..thanks again.
16 december 2025
Review zonder uitnodiging
Antwoord van The Home Building & Surveying Company
Thanks for the review.
Glad you were happy with the work and the communication, and that everything went smoothly from start to finish. Appreciate the recommendation.
Disappointing and Frustrating
This is the most inefficient company I have encountered in over 50 years.
From the surveyor who arrived without batteries for his moisture meter (that should have been a red light for me) to the office staff and on to the operative, their lack of communication was abysmal.
The surveyor made promises which could not be carried out. The office staff failed to pass on messages causing extra problems.
I was informed by the surveyor that this job would take 2 days, it actually took 6 .
The fifth day was arranged between the operative and myself but nobody turned up. I rang the company who informed me the operative was on holiday. On the sixth day the operative assured me that he had been working on another job and that the office should have let me know this. Who was telling me the truth?
We were also led to believe that 3 people would be on site each time, there were never more that 2. The number of hours worked differed between the company and the operative.
Finally the operative signed off his own work which really fills one with confidence.
7 november 2025
Review zonder uitnodiging
Antwoord van The Home Building & Surveying Company
Thank you for taking the time to share your feedback. We’re sorry that aspects of your experience caused frustration and appreciate you raising your concerns.
You mention the absence of batteries for a moisture meter on arrival. The meter is used daily, and on occasion batteries do need replacing. This was done at the time and moisture readings were taken as part of the survey. This had no impact on the assessment or the recommendations made.
The original installation timeframe provided was an estimate based on what was visible prior to works commencing. Once plaster was removed, it became clear that the walls were thicker than anticipated and required additional waterproof rendering. This process must be completed in stages and allowed to dry correctly to ensure a durable, long-term result. While this extended the time on site, the agreed price remained unchanged and no additional labour charges were applied, despite the extra work involved, which many contractors would ordinarily charge for.
We would also like to clarify that this type of installation is routinely carried out by a two-person team, which is our standard practice. We are not aware of any instance where a three-person team was promised or discussed. Pete, who carried out the survey, is a highly experienced surveyor, and information provided at survey stage is based on established working methods and past projects.
Progress photographs are taken at each stage of the work and shared with our office so that works can be monitored and signed off internally. We accept that communication regarding site attendance on one occasion could have been clearer, and we apologise for the inconvenience this caused.
Our priority is delivering careful, compliant workmanship that provides long-term protection, fully supported by a comprehensive guarantee.
Do not recommend.
Just had these people phone me after I made an online enquiry about a small damp patch in corner of room of house I have just moved in to. I’ve dealt with damp before in previous house and I have never once been asked in such a forthright manner how many parole own this house. Was made to feel extremely uncomfortable. Would not recommend at all. He then put phone down on me whilst I was trying to explain I have never been asked that before.
5 januari 2026
Review zonder uitnodiging
Antwoord van The Home Building & Surveying Company
Thank you for taking the time to share your experience. We are sorry the call did not come across as it should have.
When we arrange a free damp survey, we need to make sure that we are speaking directly with the property owner. This is because damp proof treatments can involve opening up walls, removing plaster, and carrying out work that is disruptive within the property. It is important that the owner is present so the findings, the level of disruption, and the available options can be explained clearly and questions can be answered properly.
For tenanted and commercial properties, we offer a different type of survey. For this reason, it is important that we establish the ownership and occupancy at the initial call so we can arrange the correct survey and give the right advice.
We regret if this was not made clear during the call and appreciate you bringing this to our attention. We wish you all the best in getting the damp issue resolved.
We had Sam and another and they were…
We had Sam and another and they were both very good. Professional and tidy. I am very happy with the work
19 december 2025
Antwoord van The Home Building & Surveying Company
Thanks for your kind feedback. Sam and the team will be really pleased to hear this.
Antwoord van The Home Building & Surveying Company
Thanks for taking the time to leave a review. We’re glad you found us polite and understanding and really appreciate you sharing that.
Really helpful and lovely finish
Really helpful, and the lads did a lovely job 😀
18 december 2025
Review zonder uitnodiging
Antwoord van The Home Building & Surveying Company
Thank you for taking the time to leave a review. We’re really pleased to hear you found the team helpful and that you’re happy with the work carried out. We’ll be sure to pass your kind comments on to them.
Very knowledgeable surveyor
Very knowledgeable surveyor, explained the issues and solutions.
Gave us the information to make the right decisions.
Thankyou ,very professional.
9 december 2025
Antwoord van The Home Building & Surveying Company
Thanks for the review. Really glad our surveyor could talk everything through and help you understand the issues and the options. That’s exactly what we aim for. If you need anything else, just let us know.
Excellent service
Stewart arrived on time and was so polite and honest . Gave us advice and a reasonable quote. Very happy with their service
10 december 2025
Review zonder uitnodiging
Antwoord van The Home Building & Surveying Company
Thanks for the review. Great to hear Stewart made a strong impression and looked after you throughout the visit. We are really pleased you are happy with the service. If you ever need anything else, just let us know.
Work done with minimal mess
Work done with minimal mess and all rubbish cleared away a couple of days later.
5 december 2025
Antwoord van The Home Building & Surveying Company
Thanks for the review, Peter.
Really glad to hear you were happy with the work and how tidy everything was left. The team always tries to keep things as clean and stress free as possible and make sure all the rubbish is taken away afterwards, so it is great to know it was noticed.
Happy with the HB&SC service
The HB&SC team were very good with communications. Their surveyor was very knowledgeable and experienced. Gave us an immediate solution to our problem. The team that came to the house to install the vents were also great. They worked really hard and efficiently. They finished the work in one morning, left everything tidy. I would definitely recommend HB&SC.
27 november 2025
Antwoord van The Home Building & Surveying Company
Really appreciate you taking the time to share this. Our surveyor will be chuffed to hear that the advice helped , and the install team will be pleased that you noticed how hard they worked.
Thanks again for recommending us. If anything pops up down the line, we are always here to help.
House Damp Survey
I arranged a survey of my house as I has a damp issue. Ritchard and Ben attended and were extremely helpful in assessing the issue and proposing some potential solutions which we can attend to ourselves. They were keen to point out that it was a relatively minor damp issue and could be mitigated without the need for expensive insulation or ventilation work; I am sure that other companies might have recommended further work for themselves. I thoroughly recommend them for (free) initial survey work.
28 november 2025
Review zonder uitnodiging
Antwoord van The Home Building & Surveying Company
Thank you for your review. I’m really pleased to hear that Ritchard and Ben took the time to assess the damp issue properly and gave you clear, honest guidance. It’s important to us that people get the right advice, not unnecessary recommendations, so it’s great to know the survey helped you understand the issue and how to manage it yourself.
Richard arrived on time and after a…
Richard arrived on time and after a careful examination of all the affected areas, gave a clear explanation of what was needed. He was able to assist with names of plumbers able to help rectify the issue.
27 november 2025
Review zonder uitnodiging
Antwoord van The Home Building & Surveying Company
Thanks for leaving a review. Really glad to hear Richard got there on time, checked everything properly and explained what was going on. Good to know the plumber recommendations were helpful too. If anything else comes up, we’re always here to help.
Good survey but not good in commitment
Good survey, the person was very professional and convincing.
Not so good in the installation service as the company kept on delay the date of the installation without explaination
24 november 2025
Antwoord van The Home Building & Surveying Company
Thank you for your feedback. We’re pleased to hear you were happy with the survey and how everything was explained on the day.
To be completely upfront, we had to cancel your installation due to unexpected operational issues, and we can only apologise that this fell on your scheduled date. At times jobs run over, staff are unwell, or logistics don’t line up, and unfortunately this affected your appointment.
We offered alternative dates or a full refund of your deposit; you chose to cancel, so this has been refunded in full.
We appreciate your understanding, and we have reviewed our communication process to ensure clearer, quicker updates in future. If you need anything else, we’re here to help and would be happy to take your order again and get you booked back in if you wish.
Made it easy to sort out
24 november 2025
Antwoord van The Home Building & Surveying Company
Thanks for the 5 stars! Really glad we could make everything easy for you. If you need anything else, we’re here.
Quck Response, Excellent Advice
Surveyor came quickly. Richard Tysoe gave as excellent advice on the likely problem and the next steps we should take. Will go to them for the solution once further investigations are carried out.
24 november 2025
Review zonder uitnodiging
Antwoord van The Home Building & Surveying Company
Thanks for taking the time to leave a review. Really pleased we could get out to you quickly and that Richard was able to explain everything clearly. He’s brilliant at identifying issues and giving practical, straightforward advice, so it’s great to hear that came across.
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