My issue needs to be resolved urgently, but I was told my housing manager had been informed and would be in touch within 5 days. When I said this was going to be too late, the said OK I've told him t... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I can't fault the helpfulness and understanding of the Chat operator, Susie. She dealt with my issue expediently. If anything let this experience down, it was the limitations of the Chatbot technolo... Toon meer
Bedrijf heeft geantwoord
Дуже приємне спілкування з Ріс. Все повідомив допоміг, навіть вирішив проблему з перекладом мови. ВІДПОВІВ НА ВСІ ЗАПИТАННЯ . ДАВ БЕЗЦІННІ ПОРАДИ. Дякую. Це більш приємне спілкування ніж 30... Toon meer
Bedrijf heeft geantwoord
Spoke with a lovely advisor called Adriel today. He answered my queries and actually gave me more information about an ongoing issue, as I was left in limbo by other people. Lovely advisor, very helpf... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Home Group is one of the biggest housing associations in the UK with a turnover of £499m. We are also one of the UK’s largest providers of new homes and houses for affordable rent. In addition, we provide long term integrated housing, health and social care.
Contactgegevens
1 Strawberry Lane , NE1 4BX, Newcastle upon Tyne, Verenigd Koninkrijk
- 0345 141 4663
- homegroup.org.uk
4,1
Goed
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful staff member.
1 september 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Anne!
Thank you for taking the time to leave us this 5⭐ review!
We're delighted to hear that you found our team helpful. We really appreciate you taking the time to share your feedback!
Kind Regards,
Reece
Yvonne was very helpful in trying to…
Yvonne was very helpful in trying to help me
28 augustus 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Les,
Thank you for your great 5-star review!
We're delighted to hear that Yvonne was able to assist you and provide a positive experience. We'll be sure to pass your kind comments on to Yvonne.
Thank you for taking the time to share your feedback.
Kind regards,
Reece
Terrible staff
Terrible staff, hippie lazy won’t help you with anything. They think they’re paid to do nothing. If it helps anyone you’re not stuck with these. You can change provider who will agree to do, what there meant to. I had to see my social worker who switched me company
28 augustus 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Jamie,
Thank you for taking the time to share your feedback. We're sorry to hear that you felt let down by the service you received.
We have spoken with you directly today to better understand your concerns and can confirm that these have been acknowledged. We're pleased that the issue discussed has now been picked up and is being progressed.
We appreciate you bringing this matter to our attention, as feedback like yours helps us identify where we need to improve. If there is anything further you'd like to discuss, please continue to work with the team handling your complaint or contact us through our customer service centre on 03451414663.
Kind Regards,
Reece
I got information regarding my request…
I got information regarding my request but the chat flow was slow.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Ozioma,
Thank you for your review and feedback.
It's great to hear you received the information you needed, though we're sorry that the chat experience felt slow.
We appreciate you taking the time to share your experience, and your comments have been passed on to the relevant teams for review as we continue to improve our customer service.
Thanks,
Reece
Text customer service
Gina was very helpful and tried her best to solve the problem and was able to put me.on to the department required
27 augustus 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi,
Thank you for your 5-star review.
We're delighted to hear you had a positive experience with our customer service team. Providing helpful support and making sure customers get the assistance they need is important to us.
We'll be sure to pass your kind comments on.
Thanks,
Reece
Susie
Susie, was absolutely brilliant! Thank you so so much.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Sue,
Thank you for your great review.
Many thanks Jason
Faultless Human; limited technology
I can't fault the helpfulness and understanding of the Chat operator, Susie. She dealt with my issue expediently. If anything let this experience down, it was the limitations of the Chatbot technology itself. I would have like to have explained my problem in one go, with photos, but there was a word limit, forcing me to split it up into one sentence at a time.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Danny,
Thanks for the 5* review. So happy to hear about your great service from Susie.
Thanks Jason
This is the worst delivery company…
This is the worst delivery company possible, extremely unprofessional, unreliable,and lowest level of service,if I ever order a package that has to be delivered by this group,I will without a doubt cancel the order,and order elsewhere even if it's a higher cost to me...I give we one star because I have to in order to leave a review.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi ABC,
I'm sorry to hear about the service you received. I think your post might be for someone else, as we are a social housing charity, not a package delivery service. It would be great is you could remove your 1* post from our page and post to the correct page
Thanks Jason
Antwoord van Home Group
Hi Steven,
Thank you for your great review.
Many thanks Jason
Super fast help straight to the point…
Super fast help straight to the point thank you Reece
24 augustus 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Dominic,
Thanks for the 5* review. So happy to hear about your great service from Reece.
Thanks Jason
Shared ownership of a HG flat
I live in a shared ownership flat part owned by Homegroup. I am consistently surprised by how incompetent they are at addressing even the most basic or repairs of enquiries. It takes weeks of constant chasing to get something small done and threats of going to the ombudsman to get something big addressed. Please avoid them.
23 augustus 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Spicks,
I am so sorry to hear this if you could provide some details and we can have a look into this for you and investigate it further. You can contact us on 03451414663 or use our live chat funtion or email us on contactus@homegroup.org.uk
Kind regards
Jason
Helpful
Joyce was helpful and made an appointment straight away
21 augustus 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Julie,
Thank you for taking the time to leave a review.
I'm pleased to hear that you found the service helpful and that we were able to assist you with what you needed.
Thanks Jason
Thank you for your reply
Thank you for your reply, Reece.
Unfortunately, this is exactly the issue I have been trying to explain.
I have already made it very clear to Home Group that I am not available on 24th August, yet the appointment was still booked for that date without checking my availability first.
I was previously told by Home Group that the appointment would be cancelled and that a scheduler would contact me to arrange a new appointment. Despite this, I then received another email and text confirming an appointment for 24th August.
I had also specifically asked in writing that no further appointments be booked until somebody has contacted me and agreed a suitable date and time with me first.
Your response says you understand my concerns about appointments being arranged without prior agreement, but this is still happening. Calling me after an appointment has already been booked is not the same as contacting me beforehand to agree an appointment.
I am self-employed and cannot simply be expected to cancel work or other commitments whenever Home Group decides to allocate me an appointment. I have already lost enough working and family time waiting in for appointments, including the confirmed appointment on 17th August when nobody turned up.
Please cancel the 24th August appointment and contact me BEFORE booking another one. I am more than happy to arrange a mutually convenient appointment, but I need to be asked about my availability first.
This really should not be this difficult.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Heather, I tried to call you today, but got a VM. Please call us to rebook the repair
Thanks Jason
I was speaking with Reece this morning
I was speaking with Reece this morning, he was very efficient and helped me with all my repairs that I had needed done
20 augustus 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Sharon,
Thank you for taking the time to leave such a lovely 5-star review.
I'm really glad we were able to get your repairs sorted and make sure you got the help you needed. It was a pleasure speaking with you, and I'm pleased we could get everything arranged for you.
If there's ever anything else we can help with, please don't hesitate to get in touch.
Kind regards,
Reece ☺️
It is a slow and laborious process that…
It is a slow and laborious process that took twenty five minutes to report simple repair. I must be as frustrating for the live chat person as it was for me! I thank them for their patience. I need a cup of strong tea now.
20 augustus 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Angela,
Thank you for taking the time to leave feedback about your experience using our Live Chat service.
I'm sorry to hear that the process of reporting your repair felt slow and frustrating. I really appreciate you sharing your experience, and I'd like to thank you for your patience while I worked through the issue with you.
Please be assured that your feedback has been passed on to the relevant team. We are always looking for ways to improve our services and make it easier and quicker for customers to report repairs and get the support they need.
Thank you again for your feedback.
Kind Regards,
Reece
Fast and clear responses, friendly converation
Fast and clear responses, friendly conversation.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Georgia,
Thank you for taking the time to leave such a great 5* review!
Kind regards,
Reece
Very good thanks
Very good thanks
Helpful at things on anything
From Giuseppe
19 augustus 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Giuseppe,
Thank you for taking the time to leave a review.
I'm pleased to hear that you found the service helpful and that we were able to assist you with what you needed.
We really appreciate your kind feedback and are glad you had a positive experience.
Kind regards,
Reece
My issue needs to be resolved urgently (resolved)
My issue needs to be resolved urgently, but I was told my housing manager had been informed and would be in touch within 5 days. When I said this was going to be too late, the said OK I've told him to contact you as soon as possible. This needs to be resolved today and I was hopingthe chat would resolve it immediately.
Edit: It turned out I was able to get my issue resolved the following day without speaking to my housing manager.
19 augustus 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Dr Steele,
Thank you for taking the time to leave a review.
I'm sorry that we weren't able to provide the immediate resolution you were hoping for when you first contacted us. While our advisers always aim to help as much as possible at the first point of contact, some enquiries need to be referred to a Housing Manager for further action. In these cases, we advise that contact can take up to 5 working days.
I can see that your enquiry was reviewed and responded to today on 21/08/2026, and I appreciate that when a matter feels urgent, any delay can be frustrating.
Thank you for sharing your feedback with us. It helps us understand where expectations haven't been met and highlights areas where we can continue to improve the service we provide.
Kind regards,
Reece
Antwoord van Home Group
Hello Millie
Thank you for stopping by and leaving a 5* review i am so glad you got a helpful advisor.
Kind regards
Stephenie
Antwoord van Home Group
Hello Connor
Thank you for stopping by and leaving a 5* review i am so glad you thought we were excellant.
Kind regards
Stephenie
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.