Home Group Reviews 

Excellent all round.

The customer service operator, Susie, is so polite , listens attentively and ever so helpful. Thank you Susie .

Review of Home Group – Buxton House

I’ve been living in the new-build flats at Buxton House, and unfortunately the standard of maintenance and customer service has been extremely disappointing.

Since moving in, we’ve experienced a number of ongoing building issues. The lift seems to require repairs almost every month, which is incredibly frustrating for residents, particularly in a new-build development.

The communal areas are also frequently left dirty and dusty, and the car park is particularly bad. The cleaning and general maintenance of the communal spaces and gardens do not feel sufficient for the level of service residents should reasonably expect.

What makes this even more disappointing is that the service charge continues to increase, while the quality of the services being provided remains poor. For a relatively new development, I would expect much better standards of upkeep, cleanliness, maintenance and communication.

Customer service has also been a major issue. Getting problems addressed can be difficult, and the overall experience has left me feeling that residents are paying more without seeing an improvement in the service we receive.

Home Group really needs to take a closer look at the management and maintenance of Buxton House. Residents deserve better, especially when we are paying increasing service charges for these services.

Susie was very helpful today. She was patient in waiting for a full explanation and then was able to help resolve my query fully. And offered advice on follow-up support.

Extremely disappointing service from Home Group. Residents are paying significant service charges, yet basic cleaning, maintenance and security are repeatedly falling below an acceptable standard.

Pigeon infestations, droppings, dead animals, dirty communal/bin areas and unresolved maintenance issues have been repeatedly reported, but problems continue. The car park gate has even been left unsecured for days despite emergency reports.

Residents are increasingly questioning exactly what our service charges are paying for when basic services are not being delivered properly. Numerous residents are experiencing the same issues and are now considering collectively escalating the matter.

Home Group needs to listen to residents, provide transparency over service charges and actually deliver the services we are paying for.

Homegroup are clueless and unhelpful. Still early to know if Joyce helped me. I need my housing allocation changed from a 3 bed to a 4 , she clearly didn't know what to do do says she's passed my query on to the housing management. But homegroup regularly ignore me so we'll see.

Easy to report issue and resolved rapidly

Nothing was resolved because im not a home group customer, and my complaint is about the maintenance of the carpark owned by home group, its has weeds growing along the back of the fences owned by home group residents and moss outside no 5 Foula Terrace Dundee DD49TB. Hopefully this can be resolved and I will be able to put a review up

The request I asked about was very positive and helpful from your colleague.

Very quick response time, great quality service and Yvonne was great!

Reece was really lovely and helpful, answered everything required and quickly! Problem solved in less than 5 minutes.
Thanks!!

Absolutely horrible experience trying to get them to deal with music blaring neighbours for over 4 month and still ongoing from april, they have been less than helpful. Completely ignore the noise app even though they tell you to use it and you send recordings for months. Wouldn’t trust them to run a sweetie shop. Avoid living under home group if you can.

Edit: jason i have been contacting homegroup since april 4th, im currently getting rubbered from my housing manager, waiting on a stage 2 complaint response from home group. Im done contacting yous and your reply is a joke, like i have just been sitting doing nothing and 4 months in i decide instead of contacting yous i do a trustpilot review like what? Try getting them to contact me more than once a week if im lucky.

Clyde service was very good on the chat. He answered the questions I put to him giving reference numbers and timescale of when the departments will be in touch.

Once in contact they were prompt in answering my questions.

Every time I have had an issue it has been dealt with promptly

Clyde was very helpful with the problem at the property

Contacted Yvonne on live chat and she was very helpful in direct me to the right help

Very quick and helpful with query

I recieved the help I needed from a very pleasant young lady