STAFF ARE BULLIES Ever since Dorcas left, new staff are narcissistic bullies. Neglect tenants who struggle with Mental Health & Suicidal Tendencies. I notice racial discrimination from one... Toon meer
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Lees wat reviewers zeggen
I can't fault the helpfulness and understanding of the Chat operator, Susie. She dealt with my issue expediently. If anything let this experience down, it was the limitations of the Chatbot technolo... Toon meer
Bedrijf heeft geantwoord
My issue needs to be resolved urgently, but I was told my housing manager had been informed and would be in touch within 5 days. When I said this was going to be too late, the said OK I've told him t... Toon meer
Bedrijf heeft geantwoord
Дуже приємне спілкування з Ріс. Все повідомив допоміг, навіть вирішив проблему з перекладом мови. ВІДПОВІВ НА ВСІ ЗАПИТАННЯ . ДАВ БЕЗЦІННІ ПОРАДИ. Дякую. Це більш приємне спілкування ніж 30... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Home Group is one of the biggest housing associations in the UK with a turnover of £499m. We are also one of the UK’s largest providers of new homes and houses for affordable rent. In addition, we provide long term integrated housing, health and social care.
Contactgegevens
1 Strawberry Lane , NE1 4BX, Newcastle upon Tyne, Verenigd Koninkrijk
- 0345 141 4663
- homegroup.org.uk
4,1
Goed
4K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Clyde was very understanding and…
Clyde was very understanding and helpful. Easy interaction for someone who doesnt find interacting easy
17 juli 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Nicola,
Thank you for the 5* review!
We are glad to hear that you found our online chat helpful and that our advisor was easy to interact with.
Thanks,
Jason
Investigation of suspicious call
My concern was taken seriously and noted on my account and will hopefully inform other customers that there is someone ringing Homegroup customers pretending to be from Homegroup
15 juli 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi WB,
Thank you again for taking the time to report this issue. And thank you for the 5stars. Hope you have a great day.
Thanks, Jason
Spoke with a lovely advisor called…
Spoke with a lovely advisor called Adriel today. He answered my queries and actually gave me more information about an ongoing issue, as I was left in limbo by other people. Lovely advisor, very helpful and friendly.
14 juli 2026
Review zonder uitnodiging
Antwoord van Home Group
Hello
Thank you for your 5* review in relation to Adriel i will pass this on to him.
Kind regards
Stephenie
Very easy to chat and got all my…
Very easy to chat and got all my repairs logged ready for the contractors to arrange an appointment to come to repair.
13 juli 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Amanda,
Thank you for the 5* review
We are glad to hear that you found our chat easy and got your repairs all booked in.
Thanks,
Jason
Bots
I Usually hate using these bot things but today was a good day straight questions to the point bit disappointed having to wait two days without a kitchen light but hey ho at least it's not winter dark nights and miserable lol
13 juli 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Steve,
Thanks for your review. Glad you got your questions answered straight away and did not have to wait too long for your repair.
Thanks Jason
Still have not resolved the issue I'm…
Still have not resolved the issue I'm just getting pushed from pillar to post with no sign of garage getting repaired, very disappointed
regards
Diana Madine
11 november 2025
Review zonder uitnodiging
Antwoord van Home Group
Hi Diana,
We're sorry to hear you're still experiencing issues with your garage repair. We've tried to locate your account but haven't been able to find a match.
We have sent you a request for further information.
If you could please get back to us we would be more than happy to try resolve this issue for you.
Kind regards
Reece
Good staff service and quick response
Good staff service and quick response
10 juli 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Amanda,
Thanks for leaving such a great review!
We are very happy to hear about great service and quick responses.
If you need further help, please do not hesitate getting in touch.
Thanks,
Reece
Reece was most helpful and I used the…
Reece was most helpful and I used the chat mode and wasn’t waiting long at all.
10 juli 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Faye
Thank you so much for your great 5* review!
We will make sure this feedback is passed to Reece.
If you have any other repairs or queries please do not hesitate to contact us. 😊
Thanks,
Jason
Very quick and easy to use online chat…
Very quick and easy to use online chat very helpful and polite
10 juli 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Katie,
Thank you for the 5* review!
We are glad to hear that you found our online chat helpful and that our advisors were polite.
Thanks,
Reece
Very prompt at fixing things as needed
Very prompt at fixing things as needed! Clyde was especially helpful at putting jobs in that needed doing. They have a very useful online account system.
The tenants are another story 🙄
9 juli 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Tilly,
Thank you so much for your great 5* review!
We will make sure this feedback is passed to Clyde.
If you have any other repairs or queries please do not hesitate to contact us. 😊
Thanks,
Reece
Excellent customer service
Excellent customer service, resoled my issue immediately
8 juli 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Hannah,
Thanks for the 5* review!
We are so happy to hear that your issue was resolved immediately and that you experienced some great customer service.
If you need any further help please do not hesitate by reaching out to us.
We are more than happy to help.
Thanks,
Reece
Antwoord van Home Group
Hi Brenda,
Thank you so much for the 5⭐ review!
Thanks,
Reece
go straight to the help line
I was expecting a simple procedure but instead got sent to the help line.
8 juli 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi THD,
Thank you for your review.
We're sorry you were disappointed with your experience.
Our Live Chat service can assist with many enquiries, but some matters need to be referred to our telephone teams so they can be managed appropriately.
We understand this may not have been the quick resolution you were hoping for and appreciate your feedback.
Thanks,
Reece
Reece was very helpful and sorted the…
Reece was very helpful and sorted the issue straight away
7 juli 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Jeanne,
Thank you so much for taking the time to leave such a great 5⭐review!
We really appreciate it 😊
Kind Regards,
Reece
This company is not disability friendly…
This company is not disability friendly when it comes to filling out forms I filled the forms out and I struggled with my learning they emailed asking me to send stuff over so I rang them to say about my learning and I didn't understand what they wanted from me they said I will get a call in 5 days to help me when I got the phone call they said they closed my application because I didn't reply to the email me and my partner both struggle with learning disabilities and I have autism and I struggled with the first application never again will I apply to them was so upset
6 juli 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Mark,
Thank you for taking the time to share your experience.
We're very sorry to hear about the difficulties you and your partner faced during the application process and the distress this has caused.
We understand that everyone has different support needs, and we're sorry to hear that you found the process challenging. It sounds like you were seeking housing support, and we'd be happy to help. To determine the application process in your area, we need some additional information and sent a request through to you for this.
If you would still like support with your housing application, please get in touch and we'll be more than happy to assist you with the next steps.
Kind regards,
Reece
Great experience Yvonne was very helpful
Great experience Yvonne was very helpful
6 juli 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Tracy,
Thank you for leaving such a great review!
We are happy to hear that you had a great experience and that Yvonne was very helpful with your query. 😊
Kind Regards,
Reece
feeling hopeful
agreed to pass on message to housing manager to try to sort issue time will tell.
6 juli 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Vivien,
Thank you for taking the time to leave us a 5⭐ review. We're delighted to hear that you've had a positive experience with our service.
Should you need any further assistance please don't hesitate to get in touch, we'll be happy to help.
Kind regards,
Thanks,
Reece
Antwoord van Home Group
Hi Donna,
Thank you for taking the time to leave us this great 5-star review!
Thanks,
Reece
Sorted my problem quickly thank you…
Sorted my problem quickly thank you clyde
1 juli 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Georgina,
Thank you for your 5-star review!
We are happy to hear Clyde was able to rectify your issue in a timely manner.
We will make sure this is passed on to him. 😊
Thanks
Reece
I have been in construction and…
Hi Steph,
Thanks for the reply it would help if you also included a phone number I can contact you directly on? There is only one number in your site which takes you to a call centre and they then send emails so you can be contacted which never happens.
I don’t know what to say to be honest.
I have been in construction and building for some 30 years now. Both in the commercial and residential sectors covering many different types of work and projects.
I have never had so much trouble getting to get confirmation of the defects in this particular flat. I am working on behalf of an elderly couple as they have waited over 12 months for assistance from them - nothing has happened. Hence they have asked me to assist them to get matters resolved both in good time, professionally as I hold a BSc Hons In Construction Management and have dealt with Housing Associations many time in different parts of the UK.
I have visited the ground floor flat on 1 June 2026:
1) Carried out a full survey and photos this is on an 8 page spread sheet with all the photos and costs to carry out the works.
2) Maintenance Manager was away when I sen email but also copied in the general email - no confirmation by email to me.
3) Followed up 8 June 2026 to the Manager and still no reply to my email.
4) I have mad 6 calls and spoke to the contact team and still no response from any on within the Firm.
Clearly not good enough.
As of today I am requesting the couple now get a Solicitor involved and perhaps Home Group will respond.
Any one could have left a 5 star rating about Home Group as its not verified if its true.
They don't qualify for 1 star.
Kindest Regards
Nick Wadey
30 juni 2026
Review zonder uitnodiging
Antwoord van Home Group
Hi Nick
Sorry to hear this can you please give us a ring with the customers details so we can verify and we can support.
Kind regards
Steph
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