Shirazul was clear and concise with my renewal information. Took me through the process while ensuring I get a chance to ask questions when needed. Explained what is included and happy to email all ot... Toon meer
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Lees wat reviewers zeggen
i had a great experience with connor smith while setting up my insurance, he made everything so clear and talked me through everything making sure i had full understanding. very happy with my overall... Toon meer
The customer service agent I spoke with, Thomas Kempson, was very helpful and knowledgeable explaining all options. There was no pressure to sign up immediately & I was left to consider their policy... Toon meer
A massive thankyou to Valentin Valeanu he explained everything so I understood and made the whole process very easy, the price is amazing for what you get covered for
Bedrijfsgegevens
Geschreven door het bedrijf
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Contactgegevens
Verenigd Koninkrijk
- customer.experience@homelet.co.uk
- homelet.co.uk
4,8
Uitstekend
5K reviews
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Antwoord van HomeLet
Thanks Wendy for your 5* review, we really appreciate you taking your time out of your day to tell us about your experience with us.
Rental property insurance good service
Spoke to Rachel Harvey, who was very patient throughout the conversation. I ended up with exactly what I needed. Thanks again, Rachel!
23 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thanks Gordon for your lovely review, we really appreciate hearing about your experience.
Outstanding customer service from Connor Smith
Outstanding customer service from Connor - swift, informative and so helpful.
23 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thanks Alex for leaving a 5* review, we are glad that you found Connor swift, informative and helpful.
Great service
Shirazul was amazing - made the whole process really simple and friendly!
23 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thanks Lucy, and thanks for sharing your experience with us, we are glad the process was simple and friendly.
Just like to thank Connor smith with…
Just like to thank Connor smith with his patience professionalism and his good customer skills
absolute credit to homeLet....
Thank Conner
Mr Shaun Phillips
22 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thank you for sharing this feedback. It’s great to hear that Connor supported you with such patience, professionalism and genuine customer care. He’s a real credit to HomeLet, and we’ll make sure your comments are passed straight to him.
Good customer service
I was contacted when it was convenient for me to renew my policy in due course.
7 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thank you for your review. We’re glad to hear the renewal was handled at a time that suited you and that the process felt straightforward. We appreciate you taking the time to share your experience.
Policy transfer - wonderfully handled
Transferred my tenancy liability and contents insurance to my new property today. The call was handled by Enoch Biney, who was wonderful and very helpful. Very smooth process and very happy customer.
22 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thank you for taking the time to share your experience. It’s wonderful to hear that Enoch handled your policy transfer with such care and clarity. We’re really pleased the move to your new property felt smooth and straightforward, and it’s great to know you’re a happy customer.
Hi,I have taken an insurance policy…
Hi,I have taken an insurance policy cover today, Rachel Harvey harvey provided my quote and cover in a professional and friendly manner,
D Hall
22 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thank you for sharing your experience. It’s great to hear that Rachel provided your quote and cover in such a professional, friendly and straightforward way. We really appreciate your feedback and will make sure Rachel sees your kind comments.
Ashanti my goat 💯💯
22 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thank you for leaving this feedback. It’s fantastic to hear Ashanti gave you such great support — we’ll be sure to pass your message on. We really appreciate you taking the time to share your experience.
Enoch was very helpful
Enoch Biney was very helpful, professional and provided great customer service. Thank you Enoch for your help with my enquiry today.
21 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thank you for sharing your feedback. It’s great to hear that Enoch supported you with such professionalism and clarity. We’re glad he was able to help with your enquiry, and we’ll make sure your message is passed on to him.
Really quick and simple
Really quick and simple, Rachel Harvey was very thorough, simple renewal done in muinutes.
21 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thank you for leaving this review. It’s great to hear your renewal was handled so quickly and that Rachel’s thorough approach made the whole process simple and stress‑free. We’ll be sure to pass your feedback on to her.
Rachel Harvey helped we with…
Rachel Harvey helped we with everything. She took the time to answer all my questions, put my mind at ease about my concerns, and clearly explained the procedures, resolving all the problems I had with proceeding. I was able to proceed and complete the insurance policy with confidence thanks to her kind and patient help.
16 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thank you for sharing this feedback. It’s wonderful to hear how thoroughly Rachel supported you — taking the time to answer every question, ease your concerns and guide you through each step clearly. We’re really pleased the process felt manageable and that you were able to complete your policy with confidence. Your comments will be passed straight to her.
Landlord Insurnace
I recently renewed my landlord insurance and was looked after by Rachel Harvey, who provided an excellent level of service throughout the process. She took the time to understand my properties and circumstances, explained the policy details and options clearly, and made sure I was fully comfortable with the cover before proceeding.
Rachel was professional, friendly and patient, answering all my questions without rushing and highlighting where I could adjust the policy to better suit my needs as a landlord. The renewal itself was straightforward and hassle‑free, with documents and costs laid out in a simple, transparent way that made it easy to check everything and confirm the changes.
Overall, I’m very happy with the experience and the peace of mind the renewed cover gives me, and I would gladly recommend Rachel Harvey and the team to other landlords looking for clear advice and efficient insurance renewal support.
16 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thank you for sharing such a detailed account of your renewal experience. It’s clear Rachel took real care in understanding your properties, explaining the policy options and helping you tailor the cover to suit your needs as a landlord. We’re delighted the process felt transparent, straightforward and gave you confidence in your renewed policy. Your feedback will be passed straight to Rachel and the team.
Antwoord van HomeLet
Thank you for leaving this feedback. We’re really pleased to hear the service you received felt very professional. Your comments are appreciated and will be passed on to the team.
I recevied good service from Reid…
I recevied good service from Reid Ashanti.It was good talking to her.
17 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thank you for sharing your feedback. It’s lovely to hear you received good service from Reid Ashanti and that the conversation was a positive one. We’ll make sure your comments are passed on.
Great service
Great service. Good communication.
Happy with the service provided
13 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thank you for sharing your feedback. It’s great to hear you experienced clear communication and great service, and we’re really pleased you’re happy with the support you received. Your comments will be passed on to the team.
I had a great experience with Valentin…
I had a great experience with Valentin Valeanu at HomeLet Insurance. He was professional, patient, and explained everything clearly. He helped me choose the right cover for my needs without any pressure, and the whole process was quick and straightforward. Thank you, Valentin, for your excellent customer service. I highly recommend both Valentin and HomeLet Insurance.
16 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
We really appreciate you taking the time to share your experience. It’s great to hear how professionally and patiently Valentin supported you, making sure everything was clearly explained and that you found the right cover without any pressure. We’re delighted the process felt quick and straightforward, and your feedback will be passed straight to him and the team.
Great job by Rachel Harvey
16 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thank you for sharing your feedback. It’s great to hear Rachel delivered such a great service, and we’ll make sure your comments are passed straight to her.
Valentin was super helpful and kind
Valentin was super helpful and kind
16 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thanks Max for your 5* review, and sharing your experience.
Scott Owen was very helpful when…
Scott Owen was very helpful when sorting out my home insurance. He made the process as painless as possible.
15 juli 2026
Review zonder uitnodiging
Antwoord van HomeLet
Thank you for sharing this lovely feedback. It’s wonderful to hear how helpful and reassuring Scott was while sorting out your home insurance, and that he made the whole process feel as painless as possible. We’ll make sure your comments are passed straight to him.
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