Asked for a custom made cardigan due to being 6ft , I was reassured that the style I had chosen would accommodate me. And it certainly did !! Arrived beautifully packaged and it was even more beauti... Toon meer
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Worth the wait for. Absolutely gorgeous Bruna colossal knit cardi.It will compliment my entire wardrobe. So thrilled. Hope Macaulay kept me informed throughout the wait via email. The knit was pac... Toon meer
Bedrijf heeft geantwoord
The item was a special gift for my granddaughters graduation. It arrived within the time given and was as expected, amazing. A very overwhelming gift well received. Thank you for making my granddaught... Toon meer
Bedrijf heeft geantwoord
I was disappointed at the packaging it came in after seeing the videos in a lovely box mine was in a cheap looked like used cardboard box with brown tape all around. The label was quite blurry with ca... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Hope Macaulay, we blend innovation with tradition to create feel-good knitwear that is handcrafted and mindfully made. We proudly celebrate local craftsmanship in our home of Northern Ireland. Hope Macaulay is a family-run, woman-owned contemporary luxury fashion brand, founded by textiles designer Hope Macaulay on the beautiful North Coast of Northern Ireland. Just two years after graduating, Hope Macaulay emerged in 2020 as an inspiring, slow fashion, global brand, hailed by the fashion world as dopamine dressing. What began as Hope knitting alone in her bedroom has expanded into a team of 20 skilled knitters working from home across Northern Ireland, helping keep the traditional cottage industry alive. Hope is best known for her creation of the signature statement piece, the Colossal Knit Cardigan. Unable to find pieces to make from other’s knitting patterns, she developed her own method, just by using her hands. By mastering a unique knitting technique that uses no needles, Hope has trained her knitters to create her designs, her favourites made from sustainably sourced materials like luxury merino wool. Hope’s energetic and surreal designs have been featured in major fashion publications, such as Vogue, GQ, Sports Illustrated, Vanity Fair, and the New York Times, and have adorned celebrities including Gigi Hadid, Naomi Osaka, Jennifer Hudson, Black Pink’s Lisa and Rosalía. Her influence and dedication to mindful, local craftsmanship has also earned her a spot on the prestigious Forbes 30 Under 30 list. Despite the rapid growth and international acclaim, Hope remains dedicated to her roots in Northern Ireland. She continues to support local women by providing them with meaningful work and maintaining a close-knit supply chain. Hope Macaulay is a brand that not only celebrates wearable pieces of art, but also embodies a heartfelt commitment to community and sustainability.
Contactgegevens
233 Loughan Road , BT52 1UD, Coleraine, Verenigd Koninkrijk
- customercare@hopemacaulay.com
- hopemacaulay.com
4,7
Uitstekend
339 reviews
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Product is lovely but the cardigan was…
Product is lovely but the cardigan was a gift and as I hadn’t been informed when it was coming my wife saw the box before I got home and it would have been fine apart from the HOPE banner all the way round it. Her birthday isn’t until November so that’s one surprise gone.
14 augustus 2025
Antwoord van Hope Macaulay
Hi Paul, thank you for your feedback. Apologies that your experience wasn't as expected. Once our items are dispatched you should have received tracking information via email. Furthermore, if you had of contacted our customer care team we would have sent your wife's birthday gift in discreet packaging so the surprise wasn't ruined. We hope she loves her Hope Macaulay gift despite this.
Gift card
I bought a £100 online gift voucher for my sisters Christmas present, when she went to redeem it she found someone had fraudulently used it. When she reported it to customer services they said they couldn't do anything about it as they don't have anything in place to stop this happening even though they had all the details of the person who used it. So anyone thinking it safe to buy a voucher please think carefully as the thoughtful present you give to a loved one could be stolen by a thief. 🤬
4 januari 2025
Review zonder uitnodiging
Antwoord van Hope Macaulay
Hi Terri, thank you for your feedback. Our e-gift cards are issued as a unique code that is sent directly to the email address provided at checkout and not shared anywhere else. For data protection reasons, we’re unable to share any personal details connected to an order. I hope you can understand and appreciate this policy.
Wonderful service no words to explain…
Wonderful service no words to explain why
Very pleased with end product
8 augustus 2025
Antwoord van Hope Macaulay
Thank you so much Susan ❤️
Let’s be honest here
Let’s be honest here: the item is amazingly well made, by hand of course. But when you spend £400 on an item, 48hr delivery through RM seems a little off. I would have paid a bit more for a trackable delivery.
Again, the item is worth every penny and is truly one of kind, but not being able to track something of this value through its journey seems odd.
31 juli 2025
Antwoord van Hope Macaulay
Hi Graham, thank you for your feedback. You should have received an email once we dispatched your order with tracking details from Royal Mail, we are sorry this did not happen and will keep an eye on this going forward.
Beautiful hand knitted jumper!
Beautiful jumper and so comfortable. The wool is gorgeous. Really pleased with it and it’s nice to know that it was hand knitted by a local knitter. Fab design. Thank you!
7 augustus 2025
Antwoord van Hope Macaulay
Hi Sharon, wonderful! We are so pleased you are happy with your Hope Macaulay piece ❤️
Love your items
Love your items. This was my second big knit cardigan from you!
Deliverytime is a bit long but all worth it
7 augustus 2025
Antwoord van Hope Macaulay
Hi Sandra, thank you for purchasing another knitwear piece from Hope Macaulay and for your patience in their production due to our handmade to order model, this helps us to minimise waste ❤️
Brilliant stylish garments
7 augustus 2025
Antwoord van Hope Macaulay
Hi Anthony, thank you for leaving this positive review ❤️
Received a very used sweater with…
Received a very used sweater with stains threads coming out . It looked like some one wore it for a long time and trashed it. Definitely not what you expect for a 600 usd “high end” product !
7 augustus 2025
Antwoord van Hope Macaulay
Hi Nicole.
Thank you for your feedback. We’re sorry to hear the condition of the sweater did not meet your expectations. Please note that this item was purchased during our sample sale, where pieces are sold as-is and this particular cardigan was described as worn due to their use in showrooms or fittings. These sales are intended for customers looking for unique archival pieces at a significant discount, with the understanding that signs of wear may be present. That said, we truly value your input and will review how we communicate these details to ensure more clarity in the future.
Easy ordering
Easy ordering. Communication was excellent. Beautiful cardigan thank you Carol. A real
Investment xx
5 augustus 2025
Antwoord van Hope Macaulay
Hi Sheila, thank you for this amazing review we hope you love wearing your Hope Macaulay knitwear piece ❤️
Hope-Macaulay … Magical
Hope-Macaulay is a wonderful collection of knitters and support staff. The staff responds
quickly to any questions. I have been lucky enough to buy 2 cardigans for myself and one for my daughter. Unpacking a HM box, without exaggeration, is magical. The sweaters are colorful, skillfully crafted, beautifully packaged. And I’ve never received so many compliments about a single piece of clothing. Honestly, wearing your cardigan is like the feeling of a lovely hug from Ireland. I am a fan.
1 augustus 2025
Antwoord van Hope Macaulay
Hi Kathleen, wow! We are so pleased you receive so many compliments in your Hope Macaulay knitwear piece ❤️ What a wonderful description of receiving one of our items, thank you.
Love the cardigan I ordered ,and then…
Love the cardigan I ordered ,and then received this week .It is a one off expensive item which will be very special for me .It would be out of my price range on a regular basis .
I watch the programme ‘Our Lives ‘ and was so taken with the whole set up you have all achieved ,I felt I wanted to support you as well as own something very individual.I am sure you will be an inspiration to other young designers .
1 augustus 2025
Antwoord van Hope Macaulay
Hi Caroline, thank you for your wonderful support on our documentary and for your recent purchase with us ❤️
Antwoord van Hope Macaulay
Hi Margaret, thank you ❤️
I ordered this garment for my daughter…
I ordered this garment for my daughter in laws 40th birthday and did not expect it to arrive on time, but it has arrived and i am delighted with it. Its is beautiful and being a pink girlie i know she will love it.
Thankyou
Dawn
31 juli 2025
Antwoord van Hope Macaulay
Hi Dawn, thank you for this wonderful review ❤️
The sweaters a beautiful
The sweaters a beautiful. The quality of the material used is exceptional. Don’t be turned away because of the cost. They are so worth it. I just bought my fourth one.
18 juli 2025
Antwoord van Hope Macaulay
Hi Rose, wow thank you for all of your purchases with us, we really appreciate it ❤️
I love my cardigan… it’s beautiful……
I love my cardigan… it’s beautiful… what would be more bespoke is for you to let us know the journey of the garments instead of us having to log on that wasn’t that simple but that’s me being really picky
25 juli 2025
Antwoord van Hope Macaulay
Hi Zoie, thank you for your feedback. We try to make our production process as clear as possible by using our knitter tracker ❤️
I absolutely love my cardigan
I absolutely love my cardigan. It is so unique. I was surprised how heavy it is.
24 juli 2025
Antwoord van Hope Macaulay
Hi Erin, we are so pleased you love your unique Hope Macaulay cardigan ❤️ Thank you.
Your product fitted everything but…
Your product fitted everything but unfortunately you didn’t include on your details that the product I bought is unable to be washed. If I had known that I wouldn’t have even contemplated buying it. I never go to a dry cleaner & I think you’re giving out misleading information. I’ll let you know the result when I wash my product.
Watch this space !!!
Maggi Stobbs
25 juli 2025
Antwoord van Hope Macaulay
Hi Maggi, Thank you for your feedback and for supporting our small handmade brand!
We’re sorry to hear you were disappointed about the care instructions. Each of our handmade pieces includes a care label with guidance, and we also provide a detailed care guide on our website, which recommends gentle spot cleaning or taking your item to a professional dry cleaner. We also suggest using a knitwear comb to help care for the item. Please read more here: https://hopemacaulay.com/pages/mini-hope-macaulay-guide
If you have any questions, we’re always happy to help!
A brilliant service
Hello, Even though Royal Mail failed to scan my tracked 24 parcel sent from the UK it arrived days later via 'snail mail'.
Francesca immediately notified me of the good news. Such a lovely gesture and at the same time sent me my refund in full.
A very brilliant service - thank you
15 juli 2025
Antwoord van Hope Macaulay
Hi Muriel, thank you so much for leaving this amazing review ❤️ We are pleased the issue got sorted in the end.
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