Hotspring Southwest & Wales Reviews 

Genna was so easy to talk to and really helped with all our questions. Hot tub purchased for my parents and the whole vibe made it easy for them. Really really pleased, thanks Genna

Even had water and treats for my dog

Great customer service from Rose today, worth a visit if your looking to buy a hot tub.

Great Experience from start to finish.
Grace at the showroom was very knowledgeable, professional and friendly and she talked us through our needs / what hot tubs would best suit us.
on Delivery day the two guys were great, very professional, knowledgeable and helpful

We went into hot springs knowing nothing about hot tubs other than we needed one. We left with enough knowledge to make an informed decision based on purchase price, running costs, maintenance etc. We were looked after by Rose who we found to be Professional, courteous, knowledgeable and explained things to us without any rush or making us feel stupid for what I am sure must have been a few daft questions in the mix

We bought a flair hot tub in 2020 from hot spring and have been very pleased with it and still use it regularly! The team at hot spring are always very helpful and any issues resolved quickly. Don’t hesitate to take the plunge!

We were given knowledgeable advice on the most appropriate product for us and received outstanding after sales service. Everyone we spoke with was extremely supportive and helpful. Excellent product.

Very helpful lady Terese at Cadbury Garden Centre and an entertaining morning with mulled wine and mince pies while my husband shopped for his hot tub. Thank you

I would like to write a review about my Hotsprings hot tub Envoy . I’ve had my hot tub for 13 years , it is always on and only turned off to clean and refill normally done in the same day . It is a wonderful thing and still looks amazing . I replaced the lid 2 years ago and am now replacing the filters . Don’t buy cheaper these hot tubs are built to last .

Popped up to get some chemicals for my hot tub on 28th July. Friendly service as always.
I've had my Relay Hot tub for 8 years, absolutely love it! It's as fabulous now as the day it was delivered 🙌.
Pure pleasure !

We’ve had our hot tub 3yrs. It’s been really good. The service was excellent. In the showroom in Swansea today the man was really interesting & helpful.

Had one of these Hot tubs for years and would never go anywhere else . Great service and always helpful.

Amazing Service today my mum was thinking of buying a hot tub and Rose was amazing at helping her at Cadburys Gardeb Centre!

Very Happy

Hard may really for just over a year and very happy with it and the service I receive really look forward to the summer I’m getting in there just pop down to Swansea custom service is very good thank you for all your help

Very happy with purchase of a 5 seater, 24 jet jacuzzi. Expert advise and supportive guidance on choosing the correct jacuzzi. After sales and 10% lifetime discount on products is a bonus. Sue is amazing a real charmer! Credit to delivery team too, they moved heaven and earth to get the hot tub in. Thanks Stuart & Jack!

Excellent support and very pleased with this purchase lovely relaxing spa pool support from team was excellent quick response to two queries leading to a replacement strap for lid would definitely use again . Follow up support also impressive from Plymouth branch

If I could give a minus review I would without hesitation. Wish I could post a picture of it as a warning.
Ignoring all the false delivery promises, ordered 18 Feb 23, wasn't delivered and commissioned until 6 September. Our Riptide luxury swimspa caught fire on 18 November and 5 months on we do not know what is happening as no one will talk to us or reply to messages. Solicitors are our only way forward now.

Fantastic team!! Rose and Teresa went above and beyond to help us part exchange our hot tub and purchase another one. Even offered us refreshments - biscuits too. Thank you.

We’ve had our Propel since 2018, so pleased we bought it - we love it and the grandchildren love it too! Always get lots of help and assistance from the friendly staff at Cadbury Garden Centre.

This is the 2nd tub I've bought from Hotsprings and again Sue was brilliant finding the right tub for me. The installation team had a challenge on their hands to get the tub in situ and rose to it brilliantly. I'm enjoying the fantastic hot tub and sea view. Thanks for all your help

Just been in Swansea. Simon was super informative, really knowledgable on the subject. Couldn’t be happier with the service