A nightmare company to deal with. Parcel arrived empty. Warehouse staff insisted goods were sent Only after numerous emails and having to sign a disclaimer form I did not want to sign did I receive a... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I've ordered a few times from HugglePets without issue, but on this last occassion, I ordered the incorrect sized jumper for my shih tzu. Customer Service was excellent, no frustrating AI bot, but a r... Toon meer
Bedrijf heeft geantwoord
Great service from this company. The courier somehow managed not to deliver the product I purchased , even though they said they did. Hugglepets were quick with response and sorted the problem out ins... Toon meer
Bedrijf heeft geantwoord
ordered a large trixie "spinning disc" for hamster. arrived really quickly but had been damaged in the post. Hugglepets were ready to help straight away- return labels, no quibble, offer of refund or... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pet Shop Based in Wolverhampton, West Mids. We cater for Pets, Reptiles and Aquatics. We have a large range of products available in store and online. We have specialist staff who are happy to assist you in store with any questions and needs you may have.
Contactgegevens
Cooper Street, WV2 2JL, Wolverhampton, Verenigd Koninkrijk
- 01902494860
- sales@hugglepets.co.uk
- hugglepets.co.uk
4,0
Goed
2K reviews
Geen gegevens bekend over review-uitnodigingen
Dit bedrijf heeft hun klanten niet uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 70% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Support harness
Just what we needed for our dog who is recovering from surgery. Great fit and support.
18 januari 2022
Antwoord van HugglePets
Hi Josephine, thank you so much for your valued review and custom. We are very pleased to hear this, and hope your dog has a speedy recovery! Kind regards, HugglePets
Antwoord van HugglePets
Hi Jackie. Thank you so much for your valued review and custom! If you have any queries, please do feel free to contact our store where a member of staff will be able to help. Have a great day, Kind regards, HugglePets
Very pleased
Great product, fast delivery and great service. A*
17 januari 2022
Review zonder uitnodiging
Antwoord van HugglePets
Thank you so much for your valued review and custom! Have a great day, Kind regards, HugglePets
Antwoord van HugglePets
Hey Sam! Thank you for your lovely review and custom! We really appreciate your kind words. We hope to see you again soon! Kind regards, HugglePets
Excellent assortment of products and…
Excellent assortment of products and fast delivery
13 januari 2022
Antwoord van HugglePets
Thank you for your valued five star review! We appreciate it. Have a great weekend. Kind regards, HugglePets
Good website
Good website , great delivery & excellent products. Would appreciate some washing tips.
11 januari 2022
Antwoord van HugglePets
Hey Jayne! Thank you for your feedback and lovely words. If you would like to send us an email on sales@hugglepets.co.uk with your enquiry, a team member will help you! Thank you, HugglePets
This is the third foldable crate I’ve…
This is the third foldable crate I’ve bought but unfortunately the quality of this one was not as good as the previous two. The stitching on the zip leaves the seams not lying flat and the ends of the internal rods were left unfinished. In the other two they were finished nicely with rubber ends. It is a pity if shortcuts are being taken as this is a good product - I would be wary about buying again whereas previously I was very impressed.
5 januari 2022
Antwoord van HugglePets
Hi Rosemary, thank you for sharing your feedback with us. I am very sorry to hear this. Please could I ask you to forward over any photographs you have of this particular item showing the fault you have described? Once we have received this, a member of the team will be able to help you further and help get this matter resolved. My sincere apologies. Kind regards, HugglePets
The item came without a squeeze woofer…
The item came without a squeeze woofer sent a email wanted a photo the woofer noise is inside so nothing happened
4 januari 2022
Antwoord van HugglePets
Hi Nicola, I am very sorry to hear this. The team requested an image of this in order to see if there is any damage to the item that would prevent the squeaker from working as it should. If you are able to send us the requested images we will be able to take the next steps and get this matter resolved for you. Kind regards, HugglePets
Antwoord van HugglePets
Thank you for your five-star review and your kind words! We appreciate it! Have a great day, Kind regards, HugglePets
Products were as expected
Products were as expected. Delivery was good, and well wrapped.
Would recommend, and would use again in future.
1 januari 2022
Antwoord van HugglePets
Thank you for your valued five-star review! Have a great day, Kind regards, HugglePets
Excellent and quick delivery
30 december 2021
Antwoord van HugglePets
Thank you for your valued five-star review! Have a great day, Kind regards, HugglePets
Great service and delivery
29 december 2021
Antwoord van HugglePets
Thank you for your valued five-star review! Have a great day, Kind regards, HugglePets
Antwoord van HugglePets
Thank you for your valued five-star review! Have a great day, Kind regards, HugglePets
Fantastic service
Fantastic service. Arrived when they said it would (during run up to Xmas).
Dog crate is good and sturdy for my Irish setter.
28 december 2021
Antwoord van HugglePets
Thank you for your valued five-star review! Have a great day, Kind regards, HugglePets
Great variety of products at brilliant…
Great variety of products at brilliant prices. Delivery was fast , I am very happy using hugglepets and will continue to use them for my dog accessories.
27 december 2021
Antwoord van HugglePets
Thank you for your valued five-star review! Have a great day, Kind regards, HugglePets
Antwoord van HugglePets
Thank you for your valued five-star review! We hope to see you soon. Have a great day, Kind regards, HugglePets
Ancol dog collars
The Ancol dog collars I ordered being bright red in the HugglePets website photos aren’t the colour of the actual collars that arrive. Whilst this is as much Ancol’s fault as it is HugglePets, Ancol have agreed to re photo their products to reflect the new colour range they now produce. Having said that HugglePets have taken a ridiculous amount of time to refund the cost of the collars even though they confirmed receipt of the returned items a while ago.
25 december 2021
Antwoord van HugglePets
Hi Martin. I am very sorry to hear that you feel this way.
I have had a look into your complaint and can see that you placed your order for two of the Ancol Heritage collars in red.
You reported to us that we had sent the incorrect colours and that you intended to return the items back to us. Due to you reporting that you had received the incorrect items, we requested images of the items received along with the barcodes on the tag of the items - this helps us determine which item has been received.
Once you sent the requested images over, we were able to confirm that the correct items had been received. However, as we could too see that the item was advertised in a different shade of red to what you received, we agreed to provide a pre-paid returns label in order to get both of these items back to us, to then provide you with a refund.
This was then reported back to Ancol, our supplier of these items, who will be providing us up to date images of this particular item for advertisement purposes.
I can see that we received an email from yourself on the 16th of December chasing your refund out of work hours. We got back to you the next working day, informing you that your refund had been processed however, it may take a few working days to show back into your account, this can often take between 3-10 working days, unfortunately.
I do apologise for any inconvenience caused. I am glad to see this matter has now been resolved.
Kind regards
HugglePets
Great service
Excellent swift service. Very pleased with this company
24 december 2021
Review zonder uitnodiging
Antwoord van HugglePets
Thank you for your valued five-star review! Have a great day, Kind regards, HugglePets
Excellent product Excellent service
Delivered first class product on time and in full will be using again
24 december 2021
Antwoord van HugglePets
Thank you for your valued five-star review! Have a great day, Kind regards, HugglePets
Your product is defective
Your product is defective, not fit for sale. Your Customer Service was non existent. Your claim of the tray being a free gift is ridiculous as it is an integral part of the crate. To cap it off you offer me a refund if I pay for it to be returned to you. It weighs 30 plus kgs. I will never buy anything from you again and will use all avenues to publicise your pathetic and insulting service. you should receive a claim in the Small Claims Court in the New Year. Your company is a disgrace.
23 december 2021
Antwoord van HugglePets
Hi Julian. I am very sorry to hear that you feel this way. I have monitored all correspondence sent between yourself and our customer service team.
An order was placed by yourself on the 9th Dec 2021 for the Giant Dog cage. This was dispatched from us on the same day on a 48 hour service and delivered to you on the Saturday 11th.
As per our terms and conditions shown on our website "In the unlikely event that an item arrives to you damaged (this is a very rare occurrence but accidents can happen) please make a note on the delivery drivers notes if you are requested to sign for it. It is important that you contact us within 1 working day of the item being delivered as the couriers require a report of damage within this time. It can also be helpful to us to send us photos of the damage we can forward to the couriers and this ensures we can help you with your issues as promptly as possible."
Whilst we appreciate all photographs were sent to us once requested, the damage was not reported to us until the 17th of December, which is almost a week after the delivery was made. We were happy to look into this as a gesture of goodwill giving the time passed.
Upon checking the photographs which were sent over from yourself of the damage, it was evident that the damage reported was shown on the tray supplied with the crate. As stated in our listing, the tray is a free gift with the cage. This information is provided in our advertisement for all customers to read before purchasing this item with us.
As stated in our recent email, you are welcome to return the crate if you require a full refund.
Kind regards
HugglePets
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.