Ordered a Sleeping Capybara Breathing Squishy Silicone Companion Sound LED Night Light with engraving in August 2025. Took 3 weeks for it to arrive. In November, the light doesn't work anymore unless... Toon meer
Bedrijf heeft geantwoord
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Customer service support was fast. I was worried about it being a scam site but it's not. My cow was delivered and he exceeded my expectations! He's super soft and cute. Being weighted is awesome. I... Toon meer
Ordered 2 Brown Cows. They are soft and cute and everything the description of the product promises. Very satisfied with the purchase. I will buy their product again! I had the best customer service... Toon meer
I haven't received a confirmation Mail for shipping ,10 days now. Any update about my order Order HG#112935 never came. Attempted to contact them through their official support email and my... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
✨ Huggwaii: Bringing warmth and magic to your home with our cute, sustainable night lights.
Contactgegevens
Verenigde Staten
- info@huggwaii.com
- huggwaii.com
3,7
Gemiddeld
132 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Major scam
Ordered months ago, never received the item and never got a refund. I have been in contact with them back and forth for over a month, and they don’t give me any proper information and they keep saying they can’t accommodate me with a refund for the lost item. Cannot recommend purchasing from them.
29 november 2024
Review zonder uitnodiging
Antwoord van Huggwaii
Dear kunde,
We are extremely sorry for the distress and inconvenience you've endured. We understand your frustration with the current situation. However, we must rely on the investigation being carried out by the logistics company to determine the exact whereabouts of your package. We are in constant communication with them, and as soon as we have a conclusive result, we will take immediate action.
We value your business and your trust is of utmost importance to us. We are doing everything within our power to resolve this issue as quickly as possible. Please bear with us a little longer, and we will make sure to keep you updated throughout the process.
Thank you for your patience and understanding.
Best regards,
Well designed website and easy…
Well designed website and easy purchasing process. Very enjoyable
29 november 2024
Review zonder uitnodiging
Nice products but poor communication and information
Edit 2024/12/13 : I received my order. The product packaging was a bit damaged because there were 2 products squished in a tiny box. The quality is good, it comes with a USB C cable to recharge. But they should give more information about stock availability, preparation and shipping/delivery dates !
Hello, I made an order on Nov 24th. It said I would get an email shortly to know when my order will be shipped. Today, I have not heard anything about my order, but I still receive daily emails about special offers... Stop trying to sell more if you cannot give visibility on passed orders.
Is this website a scam?
Willing to change my review if I receive my order..
24 november 2024
Review zonder uitnodiging
Antwoord van Huggwaii
Dear Jérémy,
We are truly sorry for the delay in shipping information and the inconvenience it has caused you. Our website is definitely not a scam. We have been experiencing a high volume of orders recently, which has unfortunately led to some delays in our order processing and communication.
We are working hard to catch up and ensure that all orders are shipped and updated promptly. Your order is important to us, and we will look into it immediately.
We understand your frustration with receiving promotional emails while waiting for your order. We will make sure to improve our communication and focus more on order updates rather than just marketing.
Thank you for your patience and for giving us the opportunity to make this right. Once you receive your order, we hope you will be satisfied with our product and service.
Best regards,
Great shopping experience
Great shopping experience. Everything as described, highly recommended.
24 november 2024
Review zonder uitnodiging
Cute yet functional.
The items are really cute and appeal to my taste—its functionality hits the spot.
23 november 2024
Review zonder uitnodiging
Haven’t received my product to review as of yet.
The product is eye catching, I haven’t received the product yet so my review on it would not be truthful. I will write a review when I get my products. Thank you.
22 november 2024
Review zonder uitnodiging
I got payment back
I ordered silicone nightlamps 10.11.-24
After purchase I realized I didn’t get the offer I thought I would and cancelled the order!
It took a month to get refund, that is the reason for four stars
10 november 2024
Review zonder uitnodiging
Antwoord van Huggwaii
Hi Elina,
We are extremely sorry to hear about the issues you've faced with your order and refund. This is definitely not the experience we want our customers to have.
We will immediately launch a full investigation into why the refund amount was incorrect. We assure you that we are a legitimate business and not a scam. We value your patronage and regret the distress caused. Expect regular updates on the investigation and refund progress. We aim to resolve this swiftly and regain your trust, committed to providing a seamless experience in the future.
Best regards,
False advertisement
The item I purchased was not as advertised at it's main features Here is what it was advertised as:
✨ Durable and Safe: Crafted from high-quality, non-toxic silicone, this night light is both durable and safe. It's built to last, offering reliable comfort for many nights to come.
✨ Easy Operation: Simply tap it, and watch as it lights up the room with a comforting glow. Lightweight and portable, it’s easy to move and place wherever you need a little extra light.
In fact it is hard plastic with a tiny switch at the bottom to turn on and off.
It is easy to move and is cute and all, but not the silicone touch opertated thing that is the main feature of their ads.
7 november 2024
Review zonder uitnodiging
Antwoord van Huggwaii
Dear Asen Tsvetkov,
We're sorry you have concerns about your purchase.
Our product is made of high-quality, durable, and safe material. It looks and feels like hard plastic, but it's actually made with a special composite that's just as safe and durable as non-toxic silicone. The switch at the bottom is an added feature for convenience.
We understand that the difference in perception might have caused some confusion and disappointment. If you have any questions or need help, our customer support team is here to help.
Best regards,
Good product
Good product, it was as i hoped and a good night light that i will buy again as a gift!
18 september 2024
Review zonder uitnodiging
Fast & Easy
It was fast and easy to go trough the whole process of finding the item i liked most. The Website/Shop is created great and the ordering/paying process is easy to understand. Thumbs up to offer Apple PaY !!!
- only thing to improve would be, if i click on the capybara and it shows me the version with the turtle on its head when i swipe right that if i choose it, the cart wont automatically change the order. nearly ordered the wrong item 😅
10 augustus 2024
Review zonder uitnodiging
Simple and very intuitive
The page is simple and very intuitive, it is perfectly understood and you know what to do and where to click.
27 juli 2024
Review zonder uitnodiging
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