Hull Fibre Reviews 269

Jordan was very helpful and polite and I was kept updated on the progress of the problem
Thanks jordan

Jordan was extremely helpful and made sure my WiFi was set up and working as it should be. There was a hiccup with the installation initially, however he sent an engineer out within hours of me speaking to him and I’ve not had any issues since. Far better than the service at Connexin!

Jordan was very helpful and prompt with all his replies to my concerns. Nothing was too much trouble. He kept me updated with each step along the way. Very pleased

Absolute fab customer services from somebody called jordan, was fast getting somebody out then I couldn't make the appointment and he tried his best to get them back out same morning and did! All fixed now. Thank you.

Jordan was amazing. As soon as I logged my problem I jad received an email within minutes asking for images and he helped me so quickly. Very fast at replying back to me. Reassured me it was all taken care of and kept me updated throughout. Can't thank him enough. He's an asset to your team. Thank u so much

Jordan on customer service was brilliant, started getting the problem sorted even though I couldn't get home from work.
Saw the issue through with the engineers.
Kept me updated all the time by phone, messages and emails.
Friendly and helpful, efficient. Explained everything.
Brilliant service from Jordan, customer service will keep me a loyal customer.

Jordan is an asset to the team, really helped with the issues i was having regarding my broadband and went into detail of the options i had. Really good communication skills and easy to talk to!

I was already with Hull Fibre and asked them if it would be possible to upgrade my speed. They responded to my email by phoning me, and the lady I spoke to was an absolute star – courteous, polite, and very efficient.The upgrade went smoothly with only a minor hiccup, but tech support has been amazing. They knew exactly what the issue was and sorted it with minimum fuss. 10 out of 10 for me – couldn't recommend them highly enough – and my 2.5 gig connection is amazingSpecial thanks to Jordan from tech support, who really knew what he was talking about and kept me informed every step of the way. Superb service!.

I was unsure about changing from virgin to hull fibre or to any one for that matter but I was assured it would work with my eero 7 max system I had to change some settings that hull Fibre took me through and they are working great I have found them to be very helpfull and now so happy I changed over with faster speeds and save money at the same time

Had a problem with out ONT box overheating and needed to be moved. Excellent service from Jordan who had the issue resolved within 24 hours.

Do not leave Hull Fibre for a cheaper offer elsewhere even if you feel pressure from cold callers or online switching services.

Have always had great service with them and the price is amazing for what you actually get.

I accidentally switched providers to another MS3 provider BeeBu and just migrated on the 5/3/26 1pm by 1pm 9/3/26 I was back trying to get with Hull Fibre after no service from the new provider. Left without internet after the migration.

Quick email for advice and I’ve now started the process of joining back with Hull Fibre who are the best around. I know they will do what ever it takes to get me up and running in no time again.

Really don’t no why I clicked accept when I was looking around should have just kept with Hull Fibre in the first place.

Lesson learned when you have something good at home don’t stray away for brighter cheaper deals.

You pay for what you get and £40 is a bargain for the service and speeds and local customer service.

Don’t be a Steven and switch its really not greener on the other side. Stick with Hull Fibre

Really competitively priced, occasional lag when online gaming but nothing that isn't manageable or too frustrating.

Internet went down for the 4th time in 2 weeks. This time on a Saturday. Phoned. Spoke to someone who said a member of the technical support team will be in touch as no support available during the weekend. Absolutely disgusting. You have lost a loyal customer with your attitude. My tv runs off the Internet. Edit: not good enough hull fibre.

Absolutely outstanding service from Hull Fibre, and especially Jordan.
I had an ongoing issue where my internet connection was being incorrectly geotagged, which was causing problems with streaming services and location-based access. Jordan didn’t just give a quick fix, he properly diagnosed the root cause and explained everything clearly along the way.
He identified the public IP issue, generated new connection details specific to my line, and manually assigned me a clean static IP. He then logged into my router, updated the WAN settings, and made sure everything was working exactly as it should. Since then, the connection has been rock solid and correctly identified online.
On top of that, Jordan optimised my WiFi setup by moving the 2.4 GHz network to a less congested channel and adjusting the channel width to suit the local environment. That attention to detail has noticeably improved stability.
What really stands out is the level of knowledge, transparency, and care taken. No rushing, no guessing, no passing the buck. Just proper technical competence and customer service done right.
This is exactly how ISP support should be. Credit where it’s due — Jordan was excellent, and Hull Fibre should be proud of the service they’re providing.
Highly recommended.

Customer care and service from this supplier is amazing. Having had issues with the network in my home, a site visit was arranged. Jordan came out and spent time in getting the system, network and equipment to work in full function meaning less down time and better connectivity.
Would recommend to any family and friends

Very polite, friendly, informative and knowledgeable. Excellent service. Thank you very much. 😊

Honestly the best internet provider in hull great speeds and customer service

The tech guy helped with my issue and so far all is good again, great help

Courtesy,efficiency, speed of answering and fast response to a query and prompt solution found. Excellent first experience of the service. Thankyou.