Hull Fibre Reviews 

All went fine for a few months but soon came down to earth with a bang. Got up Saturday 22 Nov to no WiFi so no mobile phone , television as steam everything and no Xbox. Went on chat bot with Aimee promised a call back - nothing, sent two Emails to the Hello site as told - nothing, phoned out of hours to report twice and they can do nothing. There is No customer or Technical support from midnight Fridays to 8:30 Mon absolutely ridiculous as I run a business from my home and No WiFi service just a blinking green PON light. We are left with no means of support at all which is the reason we left KCom after 40 years. We are extremely disappointed and angry as no one has even picked up any of our complaints ticket in 2 days when we were told twice someone will contact us back, just silence. Not good enough

I have issues with my router and it appears I will have to wait until Monday to be able to contact Tech-Support, this is really poor.

Just moved to Hessle, tried Connexion and KCOM as they were both known to me but both couldn’t or wouldn’t provide fibre broadband. Hull fibre was recommended to me and within 1 week we were up and running. Excellent service, kept us fully informed and the fibre broadband is excellent. Would recommend this company. Thank you.

Excellent customer service from the tech team. Our router stopped working on the Sunday and by Monday we had a new one installed. Unfortunately, this one also had an error but it was fixed the same day.
I would definitely recommend.

After good 3 years as a customer. I will strongly advice to get they internet in to your house. Had no big issues in the time and the speeds are awesome. Price is nice too.
Don't wait and switch to The BEST of internet providers

Stefan came to install our new wifi this morning and was absolutely spot on, very polite and chatty and considerate coming in and out the house with my dogs inside. Said he has a new baby due so wish him and his girlfriend all the best! And thank you so much again for fast and efficient work.

Had a problem with my mesh system, they spent over an hour on the phone with me going through everything thoroughly and making sure it was working properly, fantastic service I received today thank you.

Good network

My Nans network went down over the weekend, she was without connection for 4 days and was not getting much assistance over the phone. I emailed in and David was extreemly helpful, he was literally working around the clock, keeping me updated, got my the fast help she needed and had her back online within a day. He did an amazing job.

Spoke to Daisy in the sales today. Even though I kept saying Amy by accident. She took it very well and was having some quality banter with me about it. In terms of her being professional, she was amazing. Very clear in how it would work and make the switch over suit me! She explained how the next steps would work off the call and reassured me that Hull Fibre are here to support during switchover and beyond.

Thanks to our next door neighbours for the recommendation and looking forward to our new services.

Since the installation date internet speeds and service have been great. I’ve had zero issues and would highly recommend to anyone

After the first month, everything is just fine. The customer service was extremely helpful in setting up the connection to my modem within minutes. I’m liking the speeds I’m getting at a reasonable price.

been with hull fiber coming on a year never missed a beat always had a good strong connection
had a billing issue with them (not there fault not my fault just a mis communication) and they resolved the issue and pressed on with in a couple hours the issue was fully sorted

would deffo recommend

Easy at every stage, ordering to installation. The installer was great, talking me through each stage and even cleaned up after himself!
My speeds have doubled and it's cheaper than my previous provider!
Highly recommended 👌

Really reliable internet and excellent customer service.
Had Hull Fibre for a year now, internet is very reliable and fast - any issues are responded to and resolved quickly.

Excellent customer service thank you.

Rude customer service and unacceptable behaviour. I recorded a call where the agent hung up on me, refused to give their name, and mocked my attempt to file a complaint. I suffer from anxiety and this left me very distressed. I will be submitting this to the Ombudsman with proof. Avoid.

Ye everything is work great and fine not a problem

Following on from more previous poor rating, my husband had a call from the managing director of Hull Fibre, apologising for our experience. He explained communications had broken down and a meeting was to be had with staff regarding them not reading the notes, not returning calls etc.
all charges were waived so the best outcome all round. My complaint could have been avoided had his staff have followed procedure in the first place. Thank you for responding & sorting this out.

Hull Fibre Ticks All The Boxes.
Polite and friendly staff, so helpful, you actually get a person on the end of the phone or a call back quickly, nothing was too much trouble. Installation and connection were straight forward. The internet is fast, no problems and we kept our phone & number from kcom, again no problems. I would highly recommend them.

Moved to Hull Fibre a month ago after being with another provider for 2 years. Straight away, as soon as I enquired, I was offered a very suitable plan to my needs; offered a plan 5x faster and more than half the price of my previous provider. From the sales rep on the phone to the engineer who fitted our broadband, we've had great service and will be staying when our contract ends!