IBKbike.uk Reviews 

The item arrived on time (from Spain I believe, I am based in the UK) I didn't pay additional charges, tracking via Fedex was accurate and the price was good. Thank a lot :)

I had never heard of this firm before, but they are FIRST CLASS and very very reasonable prices even though they are based in Spain and the bike was Fedexed to me. The whole process took about 6 days, from the order to my receipt of the ORBEA Vibe (electric) in the UK. Buying another one shortly and I will definitely be buying from IBKbike…..

These guys are excellent. Based in Spain, they are often substantially cheaper than UK companies, and all VAT and tax was paid upfront with no unexpected charges on delivery. Delivery took a little longer than anticipated due to some bank holidays, but was still very reasonable overall.

I both spoke and emailed their customer service team on a few occasions and found the responses to be prompt and clear. I also had an issue with a brake disc which was resolved quickly and without any fuss.
I would absolutely recommend this company and will certainly be using them again.

Awesome bike at a great price. Delivery cost, custom duty and VAT to UK paid at checkout is the final price. Absolute no nasty surprises on delivery.

The package arrived in perfect condition. The bike is professionally built, excellent tuned, smooth shifting, everything is perfect!

By the way, thank you super friendly Eduardo, Rosi, and the IBK team kept me informed along the way and answered my queries. Excellent customer service, a professional bike shop you can trust with no doubt. Will definitely come back again. Highly recommend.

Tudo certo. Recomendo!

A great product at a great price.

Delivered duty paid to the UK, so cost at the checkout is the final cost.

Purchased: 30 Sept 2025.
Delivery Scheduled: 10 Oct 2025.
Message from IBK: 3 Oct 2025.

"I am writing to you from IBK BIKE. Please, in order to validate the invoice for your order, we need an identity card number, passport number or driving licence number. This is required by Spanish tax legislation for transactions over €3,000.

Once we have received the information, we will send you the full invoice, which is necessary to activate the bicycle warranty.

Thank you for your confidence."

Once contact was made they were quick to respond.

Shipped: 7th of Oct 2025
Delivered: 14th Oct 2025

Fantastic company. Sent product to uk faster and better than most uk based companies

Satisfied with the service of IBK Bike, very responsive people. I ordered Orbea Laufey H-LTD, great price. The delivery time from transferring money to receiving a bike on my address was in cca 14 days.
The package came without visual transport defects or damages.
I would recommend this bike retailer to anyone!

I have currently been waiting 48 days for the e-bike to be delivered and still going. There is nothing good to say about this shop, avoid if you can. Additional pedals promised as compensation for slowness, no laughing matter. You learn from mistakes and I will never use this move again if I ever get a bike. 1 star comes from the fact that the order has been accepted and responded to and that the movement exists at all.

Fabulous bike and great customer service and communication. Thank you.

I was a bit nervous sending a large payment to a company I did not know in another country. I need not have worried. IBK Bike have done everything they promised and I am extremely happy with my new bike and the very good saving I made in purchasing from them. I will definitely recommend them to others.

So, as per many of the reviews on the site, the main reason I went 5* is communication. Its a scary thing spending a ton of money on a bike and having it shipped from overseas, but these guys replied to all my queries quick and well and updated me as things progressed. Also, the bike arrived well packaged, without a fuss and in great condition as they promised. I despise DHL and I would have liked to have avoided them given my past experiences, and DHL weren't great but that is not the fault of IBK, so still 5*'s for them. I would use them again.

Works fantastic for UK delivery as all taxes paid at check out, so no nasty surprises on DHL delivery. Highly recommend.

Good Customer Service
Fast Delivery
Happy Cycling 🚴‍♀️

From start to end a great team and service, selling quality products.

Good range of products and sizes. Very good price. Delivery takes a few days but knew that when I ordered and kept well informed (by DHL) of status.

If you're worried about buying from Spain (like I was) then don't. My bike arrived today in excellent condition, some assembly required, but I saved about £1k on the UK list price for a Levo Gen 3 Comp carbon, in a size that was unavailable anywhere in the UK until next April. I can't wait to give it a spin. Excellent service and communications from Rosi - thank you IBK Bike!!

5 working days delivery time. Easy, good value. Will use again.

Very helpful staff, quickly answering any queries and trying to help you with your issue. Shipping was also quick without any problem. Recommended.