Purchased four new cameras found out they were the 4G type only able to operate by purchasing a monthly or yearly subscription. Have been trying to return them to either purchase the WIFI only type or... Toon meer
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Lees wat reviewers zeggen
Tres bon expérience avec le service client. L’une de mes caméras achetées via Amazon il y a 8 mois, est tombée en panne. Le service client m’a tres vite repondu et propose l’envoi gratuit d’une nouv... Toon meer
ieGeek is probably the best customer services I have dealt with in a long time. I have the doorbell and the chime was corroded inside. Bearing in mind I bought the doorbell in 2024, I contacted custo... Toon meer
Very disappointing experience. I ordered a product that was later revealed to be out of stock, despite being advertised as available. My payment was taken, then refunded without honoring the discount... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
ieGeek has been in the business of designing, manufacturing, and selling security system devices since 2016. ieGeek is on a mission to create a safer and worry-free lifestyle by delivering security products that are easy to use. Safe & secure living is our top priority. When you choose ieGeek, you benefit not only from the latest generation of cameras, but also your data privacy is guaranteed. Your home is a private place to which you want no one other than yourself to have access. We are therefore committed to offering you the level of security your trust deserves.
Contactgegevens
Hong Kong
- service@iegeek.com
- iegeek.com
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
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Noch ist nicht eine Jahre alt meine…
Noch ist nicht eine Jahre alt meine Bestellung,bin ich bestellt 4 kameras,schön zwei ist kaput funktioniert nicht mehr auf die zwei.Bin ich 3-4 mal geschrieb,einmal bin gekriegt einmal komisch Antwort und keine wort mehr.
Mi si chiede di aggiungere altre indicazioni. Che altro aggiungere se non che ho correttamente impostato, secondo le mie esigenze, le telecamere esterne. Ma ricevo comunque segnali allarme per GATTI.
Pur rispettando le indicazioni che vengono fornite per la configurazione delle telecamere da esterno acquistate, nel tempo persistono i falsi allarmi per passaggi di gatti intorno a casa. Buone telecamere per chi vuole documentare la natura letteralmente attorno a sé, pessime per chi si aspetta di essere avvisato della presenza di malintenzionati.
acquistato 4 telecamere da esterno, 3 non suona allarme di giorno
Ho acquistato 4 telecamere da esterno, 1 più nuova (5mpixel) ha la possibilità di attivare sirena di allerme esterna anche di giorno, le altre 3 più datate NO. Nonostante sulla pubblicità viene genericamente indicata questa funzione, nulla è detto circa l'impossibilità di farla sunare di giorno. Assistenza si è offerta di fare 20% sconto suu nuovo acquisto. Non ritengo giusto, aggiornare un software per farlo funzionare anche di giorno è possibile, visto che le nuove telec lo hanno. Pessima ricezione wifi e poco sensibile la telecamera nel rilevare movimenti.
Tried to do a return and I had no…
Tried to do a return and I had no response no matter how many times I emailed like they don’t care
Ottimo prodotto e assistenza
Ottimo prodotto lo uso da ben 3 anni e ho 4 dispositivi ma soprattutto ottima assistenza rispondono rapidamente e cercano di risolvere nel migliore dei modi
We have purchased a couple of these…
We have purchased a couple of these outside cameras for the front of our home and we have had issues ongoing one camera after charging won’t turn back on we asked for help on the settings function so we completed all the issues with photos and the ongoing reply’s are can you send more information which is impossible so it must be automated response which is useless for customer who need help
Concerning my review from Oct 2nd
Concerning my review from Oct. 2nd. Since then the company has reached out to me and made everything right and apologized for it all. As far as the camera itself goes it is a good product. It is easy to set up and works as advertised.
Refund authorised
Hi everyone,refund has been issued by Amazon 30% after camera failed on authorisation of iegeek I think.but waiting for refund to appear in the bank
No lo recomiendo
No lo recomiendo.
2 años después de su uso, una de las 5 que tengo ya no funciona. El Sat
Imposible contactar con ellos. Lo barato sale caro. Nunca mais.
Doorbell not great
Doorbell not great, needs recharge very frequently and often goes out of sync with the receiver meaning we miss a lot of people at the door. I've recently tried a reset and it no longer seems to connect properly. Had it for a year.
Customer service is good - updating my review slightly as they have been attentive in trying to help resolve the issue which is appreciated.
Terrible company
Terrible company, tell lies, will not give refund through company item was bought from, want to do so through p appal, which they say they do not do if not purchased through them , IeGeek lied stating they do not sell through Amazon, load of lies there are loads o& thei4 items on there, won’t allow review, wonder why, , do not buy from them , Ihave now had replies after putting on trustpilot and received a refund. Thank you trustpilot
Always much cheaper and trustworthy!
Always much cheaper and trustworthy! As soon as this 2015 Mac goes, I will get another from him. I also get doodads there, like phone covers, screen covers. I was going to buy and install myself and it was still much less expensive. He just installed it. The labor was free. You always get more than you pay for here.
Are you serious about this
Are you serious about this. I didn’t get what I ordered and payed for. I emailed you 4 times with no response. The charge has been turned over to my credit card company as a dispute. Geeeze!!! Get real!!!!
Are they mis-selling the ie92
Are they mis-selling the ie92? or do support@iegeek simply dont know or care?
The spec on their web page says it supports ONVIF and has remote access via PC.
But their support at iegeek, say that it neither supports ONVIF and is not accessible via PC.
Absolute scandalous with your new…
Absolute scandalous with your new update charging customers for video viewing after 6 seconds of an activity alert. I’ve been a customer for a couple of years now and already paying for Ai alerts now your adding this charge. Absolutely shocking and will definitely looking for an alternative I’ve already cancelled my Ai. Shame on yous money grabbing *****
Une catastrophe
Une catastrophe, en cas de problème avec l application c est un parcours du combattant avec le service client ,a part vous demander la facture ,qui visiblement ne doit provenir que de chez Amazon, pourquoi ???
Ils répondent 1 fois sur 4 et au final vu la réponse on est toujours pas mieux avancé
This is my 3rd camera
This is my 3rd camera. The work great with clear picture. I noticed this use an all plastic connector plate instead of steel like the others. We will see how long it lasts.
Very satisfied with the delivery and…
Very satisfied with the delivery and great camera service especially ability to use solar and night vision also ability to talk threw the camera. Super great and easy to install and use.
iegeek cam.whats not to like…
iegeek cam.whats not to like £45.battery & solar.can speak & hear.spot light,which is motion sensitive or you can manually put the light on.can move camera around.ringing alarm to your phone when motion triggered you can set that timer to like say between 10pm & 5 30am.(whist your in bed)can set it to 30second record when triggered.no subscription fee.
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