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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Very happy with the Igenix microwave . At 20 ltr 800w it is prefect for a couple and fits conveniently into our modest sized kitchen. In painted white finish it looks great . The stainless steel inter... Toon meer

Beoordeeld met 2 van de 5 sterren

Purchased the hot water dispenser to replace my kettle as it stated it was more cost efficient. I can’t comment on that but what I will say is the temperatures stated for the water choices on it are i... Toon meer

Beoordeeld met 5 van de 5 sterren

I confess I was worried about this fridge purchase after reading some of the reviews online. I needn’t have been because from ease of ordering online, quick email acknowledgement, fast delivery inform... Toon meer

Beoordeeld met 2 van de 5 sterren

it worked well for the time it worked. A couple of weeks after the end of the warranty it stopped working altogether (fuse bkown, after changing it the machine powered but didn't heat the water anymor... Toon meer

Bedrijfsgegevens

  1. Huishoudapparatuur winkel
  2. Aanrechtwinkel
  3. Kookwinkel

Over Igenix

Geschreven door het bedrijf

Simplicity and functionality is the key to all Igenix designs, ensuring that our user friendly products provide you with proven reliability every time. We pride ourselves on quality; testing our products to the highest standards to give you the confidence in your purchase. We are driven by the ever evolving needs of our customers; developing new products to meet the demands of everyday life.

Igenix… Inspired by you.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

534 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,5

Alle reviews

(534)

61 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Very useful

Very useful

11 december 2024
Logo Igenix

Antwoord van Igenix


Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 1 van de 5 sterren

You have sent 3 units one after…

You have sent 3 units one after another, but all damaged.

The quality of your goods are way below standard expected by us as a customer.

The whole episode is completely unacceptable

29 november 2024
Logo Igenix

Antwoord van Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 5 van de 5 sterren

Arrived in perfect condition and…

Arrived in perfect condition and working great for what I needed it for.

9 december 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 1 van de 5 sterren

Unable to get refund for a returned damaged item

Purchased a freezer which was delivered in a damaged condition. Returned to Igenix however no refund has been forthcoming despite contacting Igenix several times. You have been warned.!!!!!!

16 december 2024
Review zonder uitnodiging
Logo Igenix

Antwoord van Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 5 van de 5 sterren

Igenix oil fryer

Parcel delivered absolutely on time and the chip pan was exactly what I wanted and was used almost right away. This is an excellent product. So glad I ordered the Igenix.

6 december 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 5 van de 5 sterren

I’m so pleased

I’m so pleased. It’s a fantastic fridge. Smooth delivery and quick.

5 december 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 5 van de 5 sterren

Good product speedily delivered at excellent price

Product was exactly what I wanted, the price was better than in the chain, it was delivered very quickly. No complaints.
Edited after using the 1.5l deep fat fryer a few times.
In my lifetime I've owned many deep fat fryers and they all end up being quite gruesome regardless of the fancy features they have. This time I've opted for simplicity. Elsewhere I purchased a 3 litre green oil storage container with a filter and screw lid for keeping the oil between uses, no mess no smells. The fryer comes apart, the bits that get messy, the basket (after detaching handle) and the oil container go in the dishwasher, the rest is easily cleaned as necessary. I place it on the hob under the extractor fan to remove the steam and smells.
This 1.5l version is large enough to cook chips for the two of us. Crinkle cut, well washed and dried, 5 minutes at 170 produces dry, soft inside slightly crispy outsides proper golden chips, much better than the air fried chips we've been eating for years. As the air fryer took 22 minutes I'm not sure it used less electricity as this one heats rapidly and takes just a few minutes.
Very happy with our real chips.

4 december 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 2 van de 5 sterren

Goods arrived late and were damaged

Goods arrived late and were damaged. Igenix have still not responded to email regarding the return of the damaged goods

4 december 2024
Logo Igenix

Antwoord van Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 5 van de 5 sterren

Great Product

Found this to be extremely good value for money.

4 december 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 1 van de 5 sterren

Very poor updates with regard to…

Very poor updates with regard to delivery and also long delivery time, as I haven't received the item yet (ordered 23/11/2024)

7 december 2024
Logo Igenix

Antwoord van Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 1 van de 5 sterren

Chose because offered next day…

Chose because offered next day delivery. Didn't arrive and courier showing not due until the Monday. Didn' arrive Monday, Tuesday or Wednesday despite being promised each day. I then cancelled and bought from someone else.

29 november 2024
Logo Igenix

Antwoord van Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 1 van de 5 sterren
Logo Igenix

Antwoord van Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 2 van de 5 sterren

Waited in all day Friday only to be…

Waited in all day Friday only to be told at 7pm it will be delivered Monday

28 november 2024
Logo Igenix

Antwoord van Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 5 van de 5 sterren

Great Product.

Easy to order and delivered promptly by a proper courier with online tracking.

25 november 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 5 van de 5 sterren

placed two separate orders to two dehumidifiers

I had bought a dehumidifier myself 18 months ago and very happy with it. I placed two separate orders for two further ones to two locations for family members. One went well, the other went missing whilst with the courier, Ashleigh from Igenix was very helpful and helped sort it out. Both happy with purchase

19 november 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 5 van de 5 sterren

Good quality toaster,cheap price for 4…

Good quality toaster,cheap price for 4 slice toaster,good working

20 november 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 5 van de 5 sterren

Highly recommended

E mail clearly gave instructions on delivery and who was delivering. It arrived earlier than expected. Arrived in pristine condition by a lovely pleasant chap. I'd recommend using this service.

20 november 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 2 van de 5 sterren

The convector heater was damaged…

The convector heater was damaged (outlet grills dented) and I had a hard time inserting the fixing screws to hold the feet in place. The pre-drilled holes would not accept two of the screws and a lot of fiddling was needed before they could be driven in.
In fairness, the company offered to collect the item and provide either a refund or a new unit.

19 november 2024
Logo Igenix

Antwoord van Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

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