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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Very happy with the Igenix microwave . At 20 ltr 800w it is prefect for a couple and fits conveniently into our modest sized kitchen. In painted white finish it looks great . The stainless steel inter... Toon meer

Beoordeeld met 2 van de 5 sterren

Purchased the hot water dispenser to replace my kettle as it stated it was more cost efficient. I can’t comment on that but what I will say is the temperatures stated for the water choices on it are i... Toon meer

Beoordeeld met 5 van de 5 sterren

I confess I was worried about this fridge purchase after reading some of the reviews online. I needn’t have been because from ease of ordering online, quick email acknowledgement, fast delivery inform... Toon meer

Beoordeeld met 2 van de 5 sterren

it worked well for the time it worked. A couple of weeks after the end of the warranty it stopped working altogether (fuse bkown, after changing it the machine powered but didn't heat the water anymor... Toon meer

Bedrijfsgegevens

  1. Huishoudapparatuur winkel
  2. Aanrechtwinkel
  3. Kookwinkel

Over Igenix

Geschreven door het bedrijf

Simplicity and functionality is the key to all Igenix designs, ensuring that our user friendly products provide you with proven reliability every time. We pride ourselves on quality; testing our products to the highest standards to give you the confidence in your purchase. We are driven by the ever evolving needs of our customers; developing new products to meet the demands of everyday life.

Igenix… Inspired by you.


Contactgegevens

3,5

Gemiddeld

TrustScore 3.5 uit 5

534 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,5

Alle reviews

(534)

61 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

I recommend this product …

I have just purchased this product for 3 weeks now and everything seems very lovable at the moment. It doesn't make noise at all ,that's one aspect i love most

18 december 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 5 van de 5 sterren

Great kettle

Great kettle, put cold water in it and it came out hot...magic

20 december 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 4 van de 5 sterren

Quality catering urn

Easy to order and find the right equipment. Payment and paperwork was fairly straightforward.
Only slight disappointment was in the delay in delivery.

12 december 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 5 van de 5 sterren

This freezer is simply amazing

This freezer is simply amazing, it does the job & there's plenty of spaces to store your freezer goodies

23 december 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 4 van de 5 sterren

I would have given 5 stars as my…

I would have given 5 stars as my freezer was a good price with free delivery which was quick. I was disapointed on unpacking it had 2 dents at the rear but i contacted customer services who said i could return free of charge or if i was happy to keep i could get 20% discount which i opted for as the dents were at the rear and did not effect the performance. It did not impact on the 2 year warranty either. So all in all a good service

20 december 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 5 van de 5 sterren

mini cooker

this is an excellent item delivered promptly and perfect performance

4 december 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 4 van de 5 sterren

Under Counter Freezer

Freezer was as described and website easy to navigate. Only negative was I paid for next day delivery which never happened however this was the courier.

20 december 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 5 van de 5 sterren

Deep fat fryer

Delivered on time.
Works well

25 oktober 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 4 van de 5 sterren

Excellent customer service let down by very poor delivery company

Igenix customer services were excellent throughout my purchase of a fridge and small freezer. Unfortunately they were let down badly by UPS who they used to send the appliances to me … I paid for next day delivery but UPS did not achieve this … in fact it took UPS 4 days to deliver and they managed to damage the appliances en route! Igenix customer services were excellent in refunding my delivery charges, dealing with the damage issue … and in pursuing UPS throughout the delivery process and keeping me fully informed of progress.

17 december 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 1 van de 5 sterren

Awaiting refund

It was more a delivery issue but product was so damaged on receipt I was advised to destroy the product and I would get a refund. That was weeks ago still no refund

28 november 2024
Logo Igenix

Antwoord van Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 2 van de 5 sterren

product was insufficiently packaged

product was insufficiently packaged, as a label was just stuck onto the actual box, and it wasnt placed inside another box . therefore there was no protection, and the product was damaged during delivery. After sending an email about the damaged goods, it took them 2 days to respond. I then had to stay in all day on a specified day to wait for a collection. And only once they had the faulty one back, would they send out a replacement. The replacement arrived with a massive dent in the box, but luckily the product was not damaged. this too was not in any additional packaging. If Id know it wasnt going to be packaged very well, I would have bought it elsewhere.

9 december 2024
Logo Igenix

Antwoord van Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 5 van de 5 sterren

Our old Coffee Maker died on Saurday…

Our old Coffee Maker died on Saurday morning, went on line to order it's replacement - it was here on the Monday !

Fabulous service, well done.

7 december 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 1 van de 5 sterren

Poor Service

Customer service lied about the delivery, I’ve waited 1 week while they told me I should be delivered next day after placing the order .. Never be delivered and cancelled the order to be refunded. I’m still waiting my money back !!!!

13 december 2024
Logo Igenix

Antwoord van Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 1 van de 5 sterren

Waited over 3 weeks for a fridge that…

Waited over 3 weeks for a fridge that never turned up. Allegedly got 'lost' by the courier! Wouldn't deliver another one before Christmas even though still a week to go.
So it was tough luck get on with it!
Ist time I've used them and the last.
Lost a fridge🤣🤣

30 november 2024
Logo Igenix

Antwoord van Igenix

Thank you for your review and feedback.

We apologise that on this occasion we have not provided you with a product that does not meet your expectations.

Our customer services team will be in contact with you.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

Beoordeeld met 5 van de 5 sterren

Happy with product and delivery

Happy with product and delivery. Packing was a little thin leading to marks on outside of product but not effect working of product.

12 december 2024
Logo Igenix

Antwoord van Igenix

Thank you very much for your review and feedback.

Best Regards,
Ieva Strikaityte (Customer Services Manager)

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