IgenixReviews 

Not received an answer to my email complaining about no screws to attach the wheels and the instruction booklet being ripped in half, the box being battered.

Straight forward to place order, delivered on time as given in tracking details. Good product works exactly as should. Would buy again from this company.

Straight forward took a week from buying to delivery

Great product. Prompt delivery. Excellent customer service by Courtney - thank you.

I confess I was worried about this fridge purchase after reading some of the reviews online. I needn’t have been because from ease of ordering online, quick email acknowledgement, fast delivery information and contact from ingenix’s courier who delivered on the set date and time slot. The fridge arrived well packed, works well and so far no issues. Overall I’m very pleased ☺️

Over door wall heater. Quick delivery. Good price. Stylish unit.

Good comms, good price, product was available. Big thanks to Anna who went over and above to provide us with the information we required. A credit to the company. Unfortunately a shelf was damaged on arrival, but again, Anna quickly sorted the problem for us. Otherwise would have been 5 stars. Early days but seems to be a nice little unit, ideal for where we needed it. Would recommend this company.

on time with the delivery, package and contents in good condition, very please with the service.

I made the purchase on September 25th and I still haven't received it. I find the delivery very slow

I bought a toaster in which delivery was delayed and when it finally arrived it had scratches on one side and was dented. I got in touch with customer services to arrange a return and refund, which they responded initially agreeing to a return and have been ignoring my emails ever since for the last 2 weeks. I tried to call the number on the website and it seems to be out of service.

Quick delivery, well-packed. Simple but useful instructions.

Bought a small fridge recently. Very good indeed. feels like Bosch quality for a lot less.

Order#IG6393
Order placed Fri 15/08 - immediate email confirmation received stating delivery 3-5 days
18/08 Payment cleared. Email sent asking for delivery date - no reply. Telephoned Igenix 19/08 to be told the order had been cancelled as no stock available. Payment to be repaid 3-5 working days.

This short unsatisfactory episode seems to confirm others experience
DO NOT DEAL WITH THIS COMPANY. TERRIBLE COMMUNICATION

The Igenix online order for my freezer was straightforward & easy to navigate. Excellent communication regarding the order and delivery of the item. Received 2 phones calls on the day of delivery to confirm exact timings. The 2 delivery guys were very pleasant and checked the freezer over when it was unpacked. I am very happy with the freezer.

Product arrived damaged don’t won’t respond to any contact. I have contacted trading standards and potential taking them to court

My counter top fridge arrived ontime and without any issues? It's extremely quiet as it is for a bedroom? It has a lock on it, so that's great for students? There is plenty of room for lots of things, plus there is a tiny freezer although the door doesn't shut fully on it, therefore it doesn't fully freeze, but I have been using the compartment for my chocolate? Overall a lovely little fridge!

Dreadful company! Ordered an Air Cooler (10 litre smart cooler) direct from Igenix website, arrived with various parts of the water pump disconnected, no guidance in manual as to how to connect. Called number on website, says it's not in use. Emailed customer support, no reply for days then get a response saying they will reply within 48hrs. Given another number that also doesn't connect. Still no response a few days later via email. Email another 2 or 3 times, finally given a number to call that works a couple of weeks after purchase, though no one knows how to assist with water pump issue so book in a collection to return. Waited in for collection on arranged date, call at lunchtime as no sign of collection and it has apparently not been booked in. Book in for another collection tomorrow- really hoping they collect and return my money. Total waste of time. Don't buy from Igenix!