IgenixReviews 

I cancelled an order for a freezer because it could not be delivered within the period specified by Igenix. A later delivery date would have been after the event the freezer was required for. Since the cancellation, I have rejected delivery attempts from the courier company seven times and have emailed Igenix multiple times to request a refund. It has now been 28 days since I cancelled the order, and I am still waiting for a refund that, apparently, cannot be issued until the courier returns the item — even though it was never delivered to me.

I didn't like the time it took from purchasing the new fridge freezer to its delivery. almost two weeks without a fridge in mid-summer. Also I had to make three phone calls between their chosen delivery partner and Igenix to arrange the removal of the old appliance. As I was replacing the same model, this should have been automatically coordinated between Igenix and their courier, rather than use the customer as a go-between. Better customer service is what was lacking and a joined-up, end-to-end delivery woudl have earned more stars.

Igenix mini-oven is highly effective and efficient - maybe wise to knock a minute or two off the recommended cooking time to avoid things being overdone.

The fan arrived opened and with parts missing. Spoke on the phone to Anna and sent numerous emails. She said I could return for a full refund and she would send me a return slip. Still waiting nearly a week later. Not replying to emails or answering phone. Shockingly bad customer service.

This review is about my experience with Igenix, not any item in particular.

Ordered a cooler fan on 2nd July, directly from Igenix.uK website. I tried tracking its whereabouts on the 5th which was the weekend ,(as it was meant to be delivered 2-3days at checkout) saw my order was cancelled since the day after my order was made, No email or text notification. Couldn’t reach them until weekday the 7th on telephone and was told, yea my order was cancelled due to stock issues and my money will be refunded in 7-10 working days!! All this with an attitude and no apologies, told to go check my spam or maybe the email is yet to come in.

If you had no stock, why debit me or take my money and cancel in less than 24hrs. Why not notify me? Now I have to wait almost 2 weeks for my money you took to come back to be able to buy my AC somewhere else and that’s unfair, as I need it now! I’m still hoping I have not been defrauded and your staff need to do better/be more empathetic.

A simple I’m sorry that happened or you didnt receive a cancellation email from us, would have gone a long way!

Order number is ORDER #IG5571
incase anyone at igenix cares to listen to the recording for training purposes as it says!

Ordered a fridge from this company thinking that going straight to the seller would be better service. We had a UPS email and tracking number saying to expect delivery on Wednesday 25th June. My husband took the day off work to receive it. It did not arrive and UPS tracking said they hadn’t received it. 2 emails were responded to saying it had been dispatched. When nothing happened I called Igenix who apologised and said the fridge had been lost in transit! We rescheduled it to be dispatched on Tuesday 1st July for delivery on 2nd. Nothing happened. We had received no email about the rescheduling of delivery and nothing from UPS which made me suspicious. Called them Wednesday 2nd to see if it had been dispatched and they said it hadn’t! Another day off had been taken to receive this fridge so another work day lost. I requested a refund on Wednesday as I was so unhappy with this and was told it would be immediately issued. We have not received any emails to confirm the refund nor has it been received by Thursday. Not at all happy and really concerned that we will not get the refund. Customer service was fine however making promises that are not honoured is really poor. Still waiting for a refund and still without a fridge at the hottest time of the year!

Complete delivery shambles- told 2 differing stoeries by courier and despite contacting Customer Service- have had no response whatsoever.

16/7/25. Update - last heard from customer service 6 days ago. Still waiting for them to "investigate " with courier. Item ordered 29 June - was a fan for the heatwave. This is a total fiasco.

All good except for the adaption kit for the flue going through a window, fine if you've got sliding windows - but no good if your windows are hinged - as mine are.

was stated 3 to 5 working days for delivery but took a bit longer

It is good product in the range.
This is best you can get in that budget.

Very effective oven, easy and convenient to use - but our previous one only lasted 5 years before an element failed.

Easy to order and good delivery only major issue you can't get 2lt milk bottles in the door as there is picture of milk in the door very miss leading

Great little fridge freezer, quickly delivered. UPS driver managed to dent the fridge by carrying it in by the plastic strapping, but was at the back so you won't see that when it's under the counter. Perfect fit small spaces :-)

Easy ordering process and updates re delivery were received.

I have ordered a freezer, it said 3-5 days delivery, it's still not arrived, when I check tracking it says ready to ship, they don't contact me, I have sent 2 Emails, but not had a response, I'm thinking of getting a refund, if it doesn't arrive by today, that's what I will be doing, I need this freezer, not very happy at all. Don't use this company, they never told me I had to book my own delivery, now because of them I have to wait a week for my freezer, I'm not happy at all. Rubbish company.

Bought the under counter freezer for its extra capacity when compared to similar products.
The price was also very competitive especially as it had free 2 man delivery (delivered into the house, not kerbside as other paid for deliveries are) all included in the price.
Very happy with the product.

Item is great, recieved quickly, lovely delivery staff. Has a big capacity and was very reasonable

I will not give a written review on trustpilot. They censor written reviews.

Pleased with undercounted fridge ordered. All good and working well.