Very happy with the Igenix microwave . At 20 ltr 800w it is prefect for a couple and fits conveniently into our modest sized kitchen. In painted white finish it looks great . The stainless steel inter... Toon meer
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Lees wat reviewers zeggen
Purchased the hot water dispenser to replace my kettle as it stated it was more cost efficient. I can’t comment on that but what I will say is the temperatures stated for the water choices on it are i... Toon meer
I confess I was worried about this fridge purchase after reading some of the reviews online. I needn’t have been because from ease of ordering online, quick email acknowledgement, fast delivery inform... Toon meer
it worked well for the time it worked. A couple of weeks after the end of the warranty it stopped working altogether (fuse bkown, after changing it the machine powered but didn't heat the water anymor... Toon meer
Bedrijfsgegevens
Over Igenix
Geschreven door het bedrijf
Simplicity and functionality is the key to all Igenix designs, ensuring that our user friendly products provide you with proven reliability every time. We pride ourselves on quality; testing our products to the highest standards to give you the confidence in your purchase.
We are driven by the ever evolving needs of our customers; developing new products to meet the demands of everyday life.
Igenix… Inspired by you.
Contactgegevens
38 Bluestem Road, IP3 9RR, Ipswich, Verenigd Koninkrijk
- +441473271272
- info@igenix.co.uk
- igenix.co.uk
3,5
Gemiddeld
534 reviews
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Wrong unit sent out and second one…
Wrong unit sent out and second one arrived with door out of alignment
13 februari 2025
Antwoord van Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have provided you with a product and service that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
igenix free standing freezer…
very quick delivery and updated of process, only took a few days, excellent service.
thank you
11 februari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Over Door Downflow Fan Heater, 2000W
Good looking high level wall heater, however the remote control is the worst I have ever had with any product. On first use, heater turned on using main quick start switch on heater, remote USELESS did not work at all.
After contacting the service dept who said they didn't have any spare remotes and suggested I return the whole unit to Currys, I looked again at the remote, only to find the battery had been put in the wrong way around from new. I would suggest buying a different heater with a decent quality remote that works further than 2ft from the heater.
14 februari 2025
Review zonder uitnodiging
Antwoord van Igenix
Thank you for your review and feedback.
We are extremely sorry we have not provided you with a product that has not met your expectations.
I am afraid no contact details are provided against this review, so we are unable to get in contact with you by phone or email, please could you e-mail info@igenix.co.uk with your contact details and that this is in reference to a Trustpilot review and one of our team will contact you by return to discuss this issue.
Best Regards
Emma Siswanto (Customer Services Manager)
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Great service and fast delivery
Great service and fast delivery
First freezer delivery had a dented door. Customer services were really helpful and it was changed for a new freezer with no problems at all.
Would order again.
5 februari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Not delivered by supplier, so have to unpack and move yourself
Had to postpone delivery. Unfortunately I had to wait a couple of days before I could get someone to unpack and move for me as this was delivered by UPS and not supplier.
7 februari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
It was easy to pick and pay for my item…
It was easy to pick and pay for my item but when it was delivered the freezer was upside down but luckily it works fine
5 februari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Antwoord van Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have provided you with a service that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
2 small dents in door and the top has…
2 small dents in door and the top has corner on both sides cracked
20 januari 2025
Antwoord van Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have provided you with a product that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
No freezer, no delivery
A week on and the freezer still hasn’t arrived. No clue if it will ever turn up, I have asked for a refund and this is in the process of being completed. Fair play to Igenix they can’t always control their delivery supplier.
29 januari 2025
Antwoord van Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have provided you with a service or product that does not meet your expectations.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Every thing from stat to Finnish it…
Every thing from stat to Finnish it went well thank you.
28 januari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Helpful when I emailed about the…
Helpful when I emailed about the products, quick and efficient delivery. Products are still in packaging as they are for my son, he is getting a house and so these items are some ofthe things he needs. Many Thanks Lorraine
29 januari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor
The order online was dealt with…
The order online was dealt with efficiently.I was updated as to delivery times.The item was delivered as per the stated time schedule.Thankyou for a such an edf and reliable service.
27 januari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor
Both items ordered arrived damaged
Both items ordered arrived damaged. Even though boxes did not show damage. Obvious these items were put into the boxes already damaged at the factory they were made.
It's a pity, as the customer services department really wanted to help me, but they sounded like they have an issue of new product arriving damaged alot, as they seemed very quick with regards to putting a correction action in place. Awaiting a collection of damaged items, I wouldn't have them replaced as they run the risk of arriving damaged again!! I've already had to pay a carpenter for his time wasted as he couldn't install for me. Not chancing it again!!
28 januari 2025
Antwoord van Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have provided you with a product that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
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