Very happy with the Igenix microwave . At 20 ltr 800w it is prefect for a couple and fits conveniently into our modest sized kitchen. In painted white finish it looks great . The stainless steel inter... Toon meer
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Lees wat reviewers zeggen
Purchased the hot water dispenser to replace my kettle as it stated it was more cost efficient. I can’t comment on that but what I will say is the temperatures stated for the water choices on it are i... Toon meer
I confess I was worried about this fridge purchase after reading some of the reviews online. I needn’t have been because from ease of ordering online, quick email acknowledgement, fast delivery inform... Toon meer
it worked well for the time it worked. A couple of weeks after the end of the warranty it stopped working altogether (fuse bkown, after changing it the machine powered but didn't heat the water anymor... Toon meer
Bedrijfsgegevens
Over Igenix
Geschreven door het bedrijf
Simplicity and functionality is the key to all Igenix designs, ensuring that our user friendly products provide you with proven reliability every time. We pride ourselves on quality; testing our products to the highest standards to give you the confidence in your purchase.
We are driven by the ever evolving needs of our customers; developing new products to meet the demands of everyday life.
Igenix… Inspired by you.
Contactgegevens
38 Bluestem Road, IP3 9RR, Ipswich, Verenigd Koninkrijk
- +441473271272
- info@igenix.co.uk
- igenix.co.uk
3,5
Gemiddeld
534 reviews
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delayed delivery and damaged item
After 3 times postponing the delivry, we received a damaged Fridge Freezer. The manager promised to call us back to find a suitable time for collection, but we received no call. We asked them to do the delivery and collection at the same time, but didn't agree.
Not happy at all!
27 januari 2025
Antwoord van Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have provided you with a product and service that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Great purchase
Very happy with clear and easy ordering process and super quick delivery. Excellent product at a good price perfect for my needs.
23 januari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Convector heater
Convector heater was delivered in good time. Attaching the feet to the body is a little fiddly with the small length screws provided but, with a little perseverance, turned out OK. First use of heater gave adequate heat output.
23 januari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Excellent service all round.
It was extremely easy to order and pay. Delivery time was excellent and delivery information by your courier was superb.
We are currently looking for other electrical products and will definitely use you again. Thank you.
23 januari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Freezer a bit too small for the money but working good
Freezer a bit too small for the money
10 januari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
damaged heater and very slow to refund your money back!
New Update: Avoid!You have been warned! After many many emails, complaints…It took Igenix over 16 days to send my refund!
Completely damaged heater was delivered by Igenix. I had to return back and still waiting for my full refund. I will never order again and will not recommend. Avoid.
21 januari 2025
Antwoord van Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have provided you with a product and service that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Emma Siswanto (Customer Service Supervisor)
Super little fridge freezer arrived…
Super little fridge freezer arrived within a few days.
20 januari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Amazing product
Amazing product, so lightweight ideal for my relative with severe arthritis. Super fast delivery. Highly recommend
21 januari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
All round Perfect
Very well packed and fridge perfect. Kept me informed regarding delivery, which is always helpful. Turned up on time and very helpful. Fridge is just what I needed very well pleased overall.
20 januari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Great item, good service, would definitely recommend
Item was well packaged and delivered on time. The freezer itself was exactly as described and i was very pleasedwith my item. The drawers are quite sturdy, I have no complaints
20 januari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Emma Siswanto (Customer Services Supervisor)
Well-made and good looking
Well-made and good looking, the small kitchen electrical applicances I've bought, incl an Indesit kettle and toaster have both proved hard-wearing, reliable and long-lasting.
18 januari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Yes a better delivery service broke my…
Use a better delivery service broke my first fridge had to get it replaced and delivered it 3 days late
18 januari 2025
Antwoord van Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have not provided you with a product that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Does what it says
6 januari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Problems resolved
although some problems with delivery including damage to the fridge, Igenix resolved very swiftly.
17 januari 2025
Antwoord van Igenix
Thank you very much for your review and feedback.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
Fridge was damaged when unpacked
Fridge was damaged when unpacked. After contacting supplier, delivery company sent my 80 year old mother a request for photos of the item in and out of the packaging, showing all 6 sides of the box, to be uploaded…..
item was collected, and replacement sent out almost 2 weeks from original purchase. ( still using fridge that she had to borrow due to the delays) the replacement ,ent is also damaged.
9 januari 2025
Antwoord van Igenix
Thank you for your review and feedback.
We apologise that on this occasion we have not provided you with a product that does not meet your expectations.
Our customer services team will be in contact with you.
Best Regards,
Ieva Strikaityte (Customer Services Manager)
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