Iguana Sell Reviews 689

Being a neophyte on the subject of feathers, and after the explanations received, from the IGUANA team, I decided on a pen out of logic, for a beginner. A Namiki, it's true that Nippon Arts is the cheapest, but... It is EXCEPTIONAL, of exquisite quality, warmth in the hand that impresses. And when writing flows... I notice it as if it had always been. It won't be the last Namiki you buy in IGUANA. Thank you for your professionalism and excellence throughout the process

Compra reloj Citizen Automático TSUYOSA 60 NK0024-54X

"Muy contento con la compra. El nivel de atención ha sido bueno. Y el envío seguro y rápido. La respuesta a los correos es inmediata."

Charging your credit card for a product they don't have in stock or even know if they can source is not a good business practice, and not ethical. In particular if after a week of having charged your card they have no idea if they'll deliver the pen.

Good seller. Received item as posted. Very happy with the purchase. The artistic lacquered engravement filled with golden powders is beautiful. Smooth writing. Would endorse this company at any time."

Stunner!
The Visconti Mirage Emerald is a stunner. The color has real depth — rich, vibrant, and even better in person than in photos. It feels refined without being over-the-top, and the craftsmanship is exactly what you’d expect from Visconti. The nib lays down a smooth, consistent line and makes everyday writing feel a little more special. Comfortable in the hand, well-weighted, and undeniably classy. If you appreciate pens that combine performance with personality, this one absolutely delivers.

Iguana Sell is legitimate and an authorized retailer of Pilot Pens.

Communication can be slow, thus the 4 stars instead of 5, but the products are usually sold at very reasonable prices and you have the guarantee that comes with an authorized and established dealer.

I recently purchased a Namiki/Pilot Urushi pen from them and received it safely with all proper documentation. I will purchase more pens from Iguana Sell in the future.

He tenido una experiencia lamentable con esta tienda tras adquirir una pieza de escritura de 500 €. El producto llegó defectuoso y, en lugar de ofrecer una solución inmediata como exige la ley, el vendedor se negó a realizar el reembolso o la sustitución, pretendiendo obligarme a esperar a que el fabricante lo reparase.

Es inadmisible que un comercio de este nivel ignore el Real Decreto Legislativo 1/2007 (Ley General para la Defensa de los Consumidores), que establece claramente que el vendedor es el responsable directo de la garantía y que el consumidor tiene derecho a elegir entre reparación o sustitución ante una falta de conformidad.

He tenido que elevar el caso a una disputa formal a través de PayPal y presentar una denuncia ante la Inspección de Consumo para que se cumplan mis derechos. Si estás pensando en comprar un artículo de lujo aquí, ten en cuenta que, si hay problemas, intentarán eludir su responsabilidad legal.

No recomiendo este sitio en absoluto. La atención al cliente no está a la altura del precio de sus productos.

It's a large pen with a 90% resemblance to the Sailor Ebonite KOP which is 7 to 8 times more expensive. It feels substantial in the hand, and the steel broad nib writes beautifully.

Übersichtliche Website, einfacher Bestellvorgang. Zwischen Bestellung und Ankunft des Füllers vergingen gerade mal 25 Stunden und das bei Lieferung aus Madrid per DHL Express. Das Produkt, hier ein Aurora-Füller, ist perfekt. Auch frühere Bestellungen liefen identisch schnell ab, die Produkte waren immer in Ordnung.

Matt finish with rose gold looks stunning. Writes smoothvwith a little feedback Iguanasell.co.uk normal efficient service. Happy customer."

Outstanding craftsmanship
This Namiki Yukari pen shows how Japanese artistry and technical skills can produce an object that is both utilitarian and aesthetic. It is absolutely stunning in its design, the minimalist pine needles theme is balanced with the glittery fragments of abalone shells. I have spent a lot of time just admiring the effect of the changing shimmers, but I am also enjoying the smooth writing. An investment, but it’s certainly worth it.

J'ai commandé un stylo plume Pilot Capless.
Il est arrivé dans les temps, malgré la rareté, bien emballé, sans soucis. Il est parfaitement conforme.
J'en conclus que le site est fiable.

I was absolutely delighted to receive this pen! It was something that I wanted for a while and I was not disappointed when I received it. It is absolutely gorgeous, writes smoothly and the service from Iguana was incredible. The pen came with cartridge and converter, in a beautiful box and all customs and shipping were already taken care of - all I needed to do is to place an order and patiently wait (the pen has arrived very quickly despite coming from Spain!). I picked a medium nib and it writes very smoothly, thicker than a 0.7 gel pen. I would love to buy from Iguana again some day, and in the meantime I will cherish my Pilot Capless in Lilac.

The pen looks even better than the pictures and the Carbonesque lacquer finish has a pleasing texture. Excellent build quality, a nice weight in the hand, and very smooth nib. Medium writes similar to a European medium so consider if that is what you want. The clip does not interfere with how I naturally grip this pen. I prefer to syringe-fill the included converter to get a full ink capacity. Delivery to the UK was very prompt with good tracking, and no additional charges.

Incredibly disappointed by the fountain pen and the service received by Iguana. I ordered an Aurora flexi F nib (over 400 pounds). Received a very scratchy and not even remotely flex nib (nothing like the reviews I saw online of this pen) The company refused to cover return cost (unless they deem the nib subpar which I am not sure how I can trust they will admit it's subpar. At this price point, return costs should be covered no questions asked and I regret not checking first) and clearly they don't test the nibs before shipping which is also unacceptable at this price point. I will never order from them again or Aurora for that matter. Very disappointed.

Very poor customer service. I placed two orders for fountain pens as presents. It was not apparent given the shop title and web address being I’m based, that the products would be shipped from Spain with a highly restrictive courier, which meant that no alternative delivery options are available and packages will not be delivers with refund not being available for weeks

I am posting a negative review for only one reason, that I was not provided with a contact to whom I could raise a formal complaint. Up to that point in time, I had found the customer service to be of a high standard. I wanted a contact because I wanted to complain about the comments provided by their technical department where they had stated: "After analyzing all aspects and based on the evidence, the technical service firmly believes that a knock or external impact may have caused this issue".
As I knew this statement to be absolutely untrue. And given the fact that they had not examined the watch, unfair.

A brief history as follows:
My wife bought me a Bauhaus Automatic Watch in December 2024 which started to lose time. I returned it three times before they agreed to replace the movement. Within days of its return the watch face filled with moisture indicating that it had not been properly sealed, I ignored this issue for a few days as I couldn't face the prospect of returning it for a fourth time but a few days later I found the second hand rattling around which prompted me to request a further return.

After the 'technical analysis' I was advised that it would be likely that any further repairs would be chargeable.

Although, as I have stated, the customer service was generally of a high standard, I would not recommend purchasing from this company as the products they are selling do not seem to be of good quality.

Tienda totalmente recomendable.
Exquisito trato,personal muy amable

Compré la pluma Esterbrook ST Blue Moon como regalo y, aunque la primera unidad tenía un pequeño fallo (la tinta se secaba al cabo de unos días), el servicio posventa fue impecable. Me enviaron una nueva rápidamente y funciona de maravilla. Muy contenta con la atención y con la pluma, que además es preciosa. ¡Totalmente recomendable!

Absoluta falta de seriedad. Es una empresa en la que no se puede confiar. El día 08 de octubre solicito una pluma que aparece como disponible en plumín "F". Tras no tener noticia alguna de la empresa, a pesar de garantizar envío en 24 horas, el día 11 contacto con ellos. Me dicen que no cuentan con ese plumín pero sí con el "M". A pesar de que no me habían avisado (como era su obligación), acepto el cambio. No recibo número de seguimiento alguno. Tras 2 llamadas (con la consiguiente pérdida de tiempo) me lo facilitan. La empresa de transporte con que trabajan DHL en 2 ocasiones miente diciendo que no estoy en domicilio. Solicito el reembolso y me dicen que pedirán a la empresa el retorno del paquete y entonces me lo reembolsarán. Es un desastre de experiencia que me ha hecho fallar a un regalo de cumpleaños especial. Jamás compraré con ellos ni recomiendo ni a mi peor enemigo hacerlo. Se supone que es una empresa de lujo y Ali Express ofrece mucha más seriedad.