'Stylo Plume Esterbrook x BUNGUBOX Kingfisher Estie, EBIRDBUNGU' Excellent fountain Pen, amazing style and look Writing with it is wonderful. Very Nice service Thanks Iguana Sell !
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Ich habe einen Füller als Geburtstagsgeschenk im März gekauft, der kam erst nach über 6 wochen an und ruinierte so schon die Freude. Der Füller hatte 290 Euro gekostet und war von Qualität und Verarbe... Toon meer
Unfortunately, my experience was disappointing. The clip on my Esterbrook pen cap fell off after just two months of careful use, clearly indicating a quality issue. Despite the pen being under warrant... Toon meer
Bought a watch and knew that it would take a while to ship. They would send reminders occasionally letting me know the anticipated shipping date. It actually arrived quicker than they anticipated.... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We provide an outstanding, personalized service that will help you succeed in your search for a brand new premium or luxury watch, pen or accessory of hard to find brands, as well as renowned ones.
Contactgegevens
Calle Núñez de Balboa, 90, 28006, Madrid, Spanje
- +34 91 441 50 41
- info@iguanasell.com
- iguanasell.co.uk
3,8
Goed
696 reviews
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Un equipo muy profesional y con mucha atención al cliente
Fue un rápido envío y en todo momento informado.
El producto, un reloi, llegó en perfecto estado y por supuesto, de una gran calidad.
Una experiencia de compra grata y con una impecable información del producto ofertado.
20 juni 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Hola, Pablo,
Muchas gracias por tu reseña.
Nos alegra mucho saber que todo el proceso fue claro y fluido. Nos esforzamos por ofrecer una experiencia de compra transparente y de calidad, y nos alegra saber que en tu caso lo conseguimos.
Gracias por confiar en nosotros, hasta la próxima.
The pen is absolutely gorgeous
The pen is absolutely gorgeous. Aesthetically, it is a thing of beauty and a delight to write with. I would like to praise the team at Iguana who have been very helpful and friendly, responding almost immediately to my queries. Very good service. The only problem is with Visconti themselves. Having sent two ignored emails regarding having a fine nib, Visconti seem completely unresponsive and not interested. They have also ignored Iguana’s attempts on my behalf. Just not up to standard frankly."
10 juli 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Hello Joe,
Thank you for sharing your experience with us.
We’re very happy to hear that the pen brought you such joy and that our team could assist you promptly and kindly. We're truly sorry that your experience with the manufacturer didn’t reflect the same level of care — we completely understand your frustration and appreciate your patience and trust in us.
We’re here if you need anything else — always happy to help.
Failed advertising and service
I ordered a replacement leather watchband for my UBoat watch at a cost of 435 USD. The band was pictured and advertised as leather and steel. The band arrived without a buckle as pictured on the sales page. Sad there was no " steel " as advertised. I'm glad that I retained my original buckle. Now I have to locate someone to install the buckle. $435. Is alot of money to pay for an incomplete watchband. Shame on Iquana.
1 juli 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Hello Kristian,
Thank you for sharing your feedback.
We’re truly sorry for the inconvenience caused. You're right — there was a mistake in the shipping process, and the buckle that should have been included was missing. As soon as we became aware of the issue, we filed a claim and the missing part is now here in our office.
As you mentioned that you preferred not to receive it anymore, we’ve held off on shipping it. However, if you change your mind, we’ll be more than happy to send it to you immediately.
We understand your frustration, and while this situation was far from ideal, we remain committed to offering you a positive resolution.
Thank you again for your understanding.
Very efficient service for my Pilot…
Very efficient service for my Pilot Capless pen. I had been drawn to the capless pen and assumed I would buy the matt black version with a medium nib and I’d take it with me to my second home and back home again, a pen that would certainly do my journalling and note taking besides working on my ‘stories’ and writing to friends. I had used a finer nib quite recently and suddenly decided I’d buy the fine nib because for note taking I’d get more on the page and could add notations more easily. Also I thought of getting a yellow one so I didn’t lose it as easily. However the ‘Carbonesque’ caught my eye and when I realised it was a copy of Japanese ‘Kasuri’, a type of tye died ikat fabric, it really made sense because of my textile background. The pen is even better in reality than it is in images and videos I’ve seen. It came remarkably quickly, with a free gift of Visconti pink ink which I’ll use for making annotations in my writing. I’m so delighted I’m unsure whether or not to buy another to ink up in another colour. If not it’s likely to be another pilot pen because the nibs are exquisite. It’s been a joy so far. Incidentally, because I’m travelling currently, I’m using cartridges, which I may continue to do and fill them with pilot ink. I mainly use black ink and I like the standard Pilot black ink. I think it’s important to say that the unusual clip position isn’t any detriment to me, I am tending to hold the pen higher up than I’ve seen it being held and it fits beautifully into my hand. I love the weight of it, it’s not overly heavy but heavy enough to suit my preference. Fabulous bit of engineering. I was quick to put it on my Instagram feed ‘The Trove Road’ which I use for sharing my recommendations of quality products and services. I’d use Iguana again for sure.
1 juli 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Hello George,
Thank you so much for this wonderful and thoughtful review!
We’re absolutely delighted to hear how much you’re enjoying your Pilot Capless — and what a beautiful journey it’s had already! The Carbonesque finish really is something special, and we love how you connected it to your background in textiles — such a meaningful choice. It's always a pleasure to hear when someone finds that perfect combination of function, design, and personal resonance.
We’re thrilled that the pen has lived up to (and even exceeded!) expectations, and that it’s already a trusted companion in your writing, note-taking, and travels. It’s also great to hear the fine nib is working well for your needs — Pilot’s nibs really are something special!
Thank you for the kind words about our service and for sharing your experience on Instagram — that means a lot to us. We’d be honoured to help you again whenever you’re ready for your next writing adventure!
Warmest wishes,
Dodgy
Dodgy. Ordered a watch over a month ago- two weeks later they e-mailed saying the watch order is delayed and they haven't received it at their office yet. They said they would update me when it arrived. No update since then and i've asked three times via e-mail and they e-mail back in French- when I translate it to English it says their office is closed.
They won't respond to my enquiries- they have $900 of my money- i'm now having to go through my banks fraud department to recover the money. Garbage company.
19 mei 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Hello Trent,
We're truly sorry for the frustration you've experienced — we completely understand how disappointing this must have been.
We’d like to clarify that, as agreed, your full refund had been processed, and the amount should now be reflected in your account. If you have any issues locating it, please don’t hesitate to reach out — we’re here to help.
The delay occurred due to an unexpected supplier issue, and we regret the lack of timely updates. This is not the level of service we aim to provide.
As we agreed, we will notify you immediately once the watch is back in stock, in case you're still interested.
We sincerely appreciate your feedback and are taking steps to improve both our communication and customer experience moving forward.
Kind regards,
Alfie was a boyo served us like a…
Alfie was a boyo served us like a gentleman this is why I'm leaving this review!
23 mei 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Hello Lundy,
Thank you for your kind review and 5-star rating!
However, we believe there may have been a small mix-up—we don’t have an Alfie on our team. It seems this feedback might belong to another wonderful business.
That said, we’d still love the chance to impress you! If you ever need a fountain pen or a watch, we’d be honored to provide the same excelent service you experienced elsewhere.
Warm regards,
ORDER #1198
ORDER #1198
TOOK THEM MORE THAN SIX MONTHS TO REACT ABOUT MY RANKING !!! AND OF COURSE NOT SATISFIED, I STILL HAVE 62 MAILS TO PROVE THAT NOT TO BE A CUSTOMER IS TO BE A SAFE ONE.
2 juli 2024
Review zonder uitnodiging
Antwoord van Iguana Sell
Hello
Thank you again for taking the time to share your feedback.
We are truly sorry to hear that you remain dissatisfied with your experience. Please allow us to reiterate the steps we took to resolve your case with the utmost care and attention.
From the moment you contacted us regarding the issue with your watch (reference 5164-3), we followed our standard procedure by sending the item to the official service center of the brand, as it showed a technical fault. Once repaired and quality-checked by their certified technicians, the watch was returned to us and then promptly sent back to you, along with the official technical report.
As outlined in our terms and conditions, products showing signs of use must be processed as repairs. Any visible wear must be assessed accordingly, which was also confirmed by the serial number and images recorded at the time of shipment.
We understand your frustration and regret that this situation did not meet your expectations, despite our efforts to communicate transparently and act according to our established policies.
If there is anything else we can do to assist you, please don’t hesitate to contact us directly.
Excellente transaction
Excellente transaction. Vendeur sérieux et très professionnel.
12 mei 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Bonjour,
Merci beaucoup pour votre aimable commentaire.
Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes. Votre satisfaction est notre priorité, et c’est toujours un plaisir de savoir que nos efforts sont appréciés.
Au plaisir de vous accompagner à nouveau pour vos prochaines acquisitions.
Excellent service!
Excellent service!
I thought I would have to wait several weeks for this pen, as they didn’t have it in stock. In fact, it arrived much earlier than I expected. A perfect transaction…. Thank you!
21 februari 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Thank you so much for your kind words! We're delighted to hear that your pen arrived sooner than expected and that everything went smoothly. It’s always our goal to exceed expectations whenever possible. We truly appreciate your trust and hope you enjoy your new pen to the fullest!
Real updated stock
Real updated stock, prompt shipment and traceable parcel. As good as it gets.
12 maart 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Thank you so much for your feedback! It's great to know everything met your expectations—we hope to serve you again soon!
Montre Luminox
Oh top ! Commandé le lundi reçu le jeudi bien emballé propre rien à dire je conseil fortement 👌🏼
10 februari 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Bonjour, Tilone!
Merci beaucoup pour votre retour ! Nous sommes ravis que votre commande soit arrivée rapidement et en parfait état. Votre satisfaction est notre plus belle récompense. Merci pour votre recommandation, et à très bientôt nous l’espérons !
Seeeehr freundlicher und…
Seeeehr freundlicher und unterstützender Kundenservice. Das Team hat mir bei der Auswahl des richtigen Füllers sehr gut geholfen.
Sehr schneller und sicherer Versand 24h.
Gerne wieder!!
14 februari 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Halo, Sabine!
Vielen herzlichen Dank für Ihr wunderbares Feedback! Es freut uns sehr, dass Sie mit unserem Kundenservice und der Beratung so zufrieden waren. Schön, dass auch der Versand schnell und reibungslos verlief. Wir freuen uns schon darauf, Sie bald wieder bei uns begrüßen zu dürfen!
Atencion y servicio excelentes.
10 februari 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Hola, Sebastian!
¡Muchas gracias por tu comentario! Para nosotros, tu satisfacción es lo más importante. ¡Esperamos verte pronto de nuevo!
Customer service with a difference
Excellent: Iguanasell is a little oasis of customer service and quality in a desert of bots, soulless employees and indifference. This is everything you want from a shop, and the products are brilliant. I bought the Pluma Estilográfica Platinum Kanazawa Maki-e Red Mt. Fuji and am absolutely loving it.
5 februari 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Hello, Andrew!
Thank you so much for your incredible review! We're truly honored by your words—being called a “little oasis” of service and quality means a lot to us. We're thrilled that you're enjoying your fountain pen—it's a remarkable piece, and we're so glad it found the right home. If you ever need anything, we're just a message away!
Fabulous pen, writes beautifully
A fabulous pen that feels great when using, lovely quality at a very reasonable price. The nib writes beautifully and the refill mechanism is simple and works exactly as expected. Highly recommended. As always Iguana were spot on with delivery and customer service
17 januari 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Hello!
Thank you so much for your wonderful feedback! We're delighted to hear that you're enjoying your pen—it's always great to know when quality, performance, and value all come together perfectly. And of course, we're thrilled that our service and delivery met your expectations once again. We're here whenever you need us!
Great watch great service
Great watch great service. A pleasure to do business with.
7 januari 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Thank you for your kind words! We're so glad you’re happy with your watch and our service—it was a pleasure assisting you. We look forward to helping you again anytime!
Stylo CAPLESS PILOT
[UPDATE 2]
Tout est rentré dans l'ordre après 6 mois.
Merci au SAV .
[UPDATE]
Le SAV m'indique une date potentielle de mi avril après retour au service client au japon.
A voir
[ORIGINE]
L'expérience acheteur est très bien ! J'ai acheté un pilot capless noir black magnifique !
En revanche le service après vente est vraiment pas à la hauteur..
J'espère changer ma notation par la suite car j'aime beaucoup ce site.
Mais mon capless s'avère avoir une pièce qui se détache, je l'envoi en SAV , assez réactif par email. J'ai fournis l'ensemble des éléments nécessaires à l'authentification de mon achat. (l'objet est garanti deux ans)
Depuis un mois et demi, visiblement on attend le retour de l'atelier..
On parle d'un stylo, à quel moment on est censé attendre un mois pour savoir si c'est une pièce défaillante ? Un défaut du produit ? Ou autre chose. C'est juste pas possible. Et depuis , un email par semaine ... qui je présume doit agacer , mais c'est mon seul moyen.. Vu que je n'ai même plus de stylo maintenant.
J'espère sincèrement que tout ça s'arrangera.
Bien cordialement
16 januari 2024
Review zonder uitnodiging
Antwoord van Iguana Sell
Bonjour,
Merci d'avoir pris le temps de nous faire part de votre expérience. Tout d'abord, nous sommes ravis d'apprendre que vous appréciez votre Pilot Capless et que vous avez aimé l'expérience d'achat. Cela représente beaucoup pour nous.
Nous regrettons sincèrement les retards que vous rencontrez avec le service après-vente. Nous comprenons parfaitement votre frustration - attendre aussi longtemps pour obtenir une réponse sur un produit sous garantie n'est pas ce que nous souhaitons pour nos clients. Malheureusement, les réparations impliquant un retour au fabricant, en l'occurrence au Japon, peuvent parfois entraîner des retards indépendants de notre volonté, mais cela ne diminue en rien notre engagement à suivre votre dossier de près.
Votre confiance est très importante pour nous et vous pouvez être assuré que nous ferons tout ce qui est en notre pouvoir pour améliorer ces délais.
Nous vous remercions à nouveau pour votre patience et votre compréhension.
Stylo jamais reçu
Achat d'un stylo pélican souverain le 10 décembre, souhaitant le recevoir pour Noël... Nous sommes le 6 janvier et nous n'avons toujours rien reçu ! Malgré des tentatives par mail et téléphone impossible de joindre l'entreprise...
6 januari 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Bonjour,
Nous sommes profondément désolés de ce qui s'est passé et comprenons votre désagrément, surtout pour un cadeau aussi spécial. Ce n'est pas l'expérience que nous souhaitons offrir et nous sommes sincèrement désolés de ne pas avoir été à la hauteur en cette occasion.
Sachez que nous travaillons en permanence à l'amélioration de nos processus de communication et de logistique afin d'éviter que de telles situations ne se reproduisent à l'avenir.
Livraison rapide et produit conforme
Produit neuf de la marque Briston à un prix réduit. Top ! Je recommande sans hésitation.
3 januari 2025
Review zonder uitnodiging
Antwoord van Iguana Sell
Bonjour!
Merci beaucoup pour votre retour ! Nous sommes ravis que votre expérience ait été à la hauteur de vos attentes : livraison rapide, produit conforme et bon prix — c’est exactement ce que nous visons. Merci pour votre recommandation, et à très bientôt chez Iguana Sell !
A very satisfying experience !
I am very happy with my purchase. Everything was perfect, first the beautiful slim lighter itself, the nice gift wrapping, then the customer service who was responding fast and nicely and was very helpful and finally the quick and precise delivery.
Thank you Iguana!!
28 november 2024
Review zonder uitnodiging
Antwoord van Iguana Sell
Hello Lea,
We’re so pleased everything met your expectations! Your satisfaction is our priority, and your kind words mean a lot to us.
With best wishes,
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